Best Wheelchair Repair Service Springfield Near Me

Chris Lewis: They appear to work OK with insurance, but they don't with me. I've been trying to contact them for months for support. No one returns calls

Mike Calton: My was almost 5years old it was a pro noble chair was a good one but is just getting tired they came down to çk it out they said I was close to the 5 year my insurance wanted so they approved it but I couldn't afford the 4000.00 ço pay .so know they won't do the repair know because I didn't buy their 30000,00wheel chair

Rheaonna Green: They lie and say your medical equipment won’t be covered by Medicaid so they don’t have to do any work. They wouldn’t even give us the option to apply to give Medicaid the chance to deny us if they wanted. They just kept telling me I’d have to pay for it. Terrible that they treat special needs kids like this.I called my doctor, medicaid, and the manufacturer of the equipment we are trying to request and have been told it will be covered.Update: I forced them to apply, it made them mad and they treated us poorly. we were denied, which I am not surprised. We got the letter almost 2 weeks before this facility even called to tell me we were denied. Thank goodness we already had another plan in place. NuMotion in KCMO can get the same equipment covered, but not this location, and unfortunately we live outside the service area for the KC location. My guess is that this facility didnt put forth the effort needed to get it approved. I did extensive research on how to get the equipment we need. Luckily we obtained funding from Children’s Miracle Network who has been a GODSEND. I told them our experience with this location and they had heard similar experiences and contacted a DME provider in Joplin, who will be helping us get our equipment. This DME provider has also heard the same things about this NuMotion location. Our new provider is AMAZING, they are so sweet and always stay in contact. This location lost a sale because of their poor customer service, lack of effort and communication. I hope someone important sees this and finds new staffing for this location.If you are reading this and thinking of using this location, I urge you to use other options if you can, and definitely do research and know your rights. We had the right to apply with Medicaid to begin with, we should have never been told no by this facility.

Linda Reed: Repair people are great

Mike Rowland: They dont answer phone computer run around .

ani I b: I would not recommend buying pride mobility electric chair from this place or pride period.A brand new chair that was bought from there, my wife was in the hospital and the chair didn't get charged for couple of days and it will not charge anymore they wanted they said the warranty doesn't cover that and we have to buy new batteries for the chair also the wanted the Dr name so they can work on the chair.I guess the have to have the Dr examin the chair so they get a script for it.the lady said yes.A warranty has to have a dr.note to get fixed WOWI told them I am throwing the chair away and will not buy one from them ever again

Ashley Beasley: I ordered a chair and had specifically talked to them about the foot rest. When it came they had not ordered the spacers like the ATP and I talked about. They never said anything about owing them any money when they brought it to me the first time. They called me to bring it out the second time and still never said anything about owing them any money. The morning their supposed to deliver it they call me saying I owe them money. They never asked when they found out if I still wanted the adjustment when it was going to cost me money. They also don't give you any kind of time frame when they are going to drop off. They give you a day and that's all.

Anthony Moseley: Dan, the associate that took care of me and my powerchair is ONE GREAT repair specialist! I received good information and equipment foe my powerchair. It was a wonderful experience! Thank you thank you Dan.In my best Arnold Swarzenager (sp) voice; I'll be back.

Chance Coffer: These people are great Casey is amazing!!!!

Vicki Bacon: Friendly, knowledgeable

Robert Wilson: I called to confirm they had an item for purchase. I had read the reviews and noticed that contact was difficult for some. It was impossible for me. I called and went through the prompts and pressed the key the robot gave me to place an order. Another robot answered and told they didn't recognize my request. I could have made an error so I when through it again with the same outcome.....I have no patience with this kind of frustration and will not do business when I run into these types of barriers that shouldn't exist. Shame on them and they've lost this sale.My answer to their response: There isn't any reason to contact you as I have satisfied my need from another vendor. However, you could turn this negative event into a more positive one by rectifying the prompts on your robotic answering system so your next potential customer doesn't become frustrated as I did and turn to another vendor where it's easier to do business. Best wishes going forward (-:

Jana Everett: Techs are very knowledgeable and work great but trying to get a hold of a human is insane. 45 minutes to an hour on hold and no way to get local people unless you wait on hold. We had to switch because of insurance and I would rather pay more to actually have people that I can get a hold of. And it took 3 appointments to get my son's wheelchair sized up after they tried saying we needed a new chair and the other tech said he would still have it for a couple more years.

Chuck McClancy: No local number to call, service is bad took 3 months to get insurance approval, I had to play middleman to get it, then another month to come get my wheelchair to fix it. (My electric wheelchair just stopped working, an stranded with out it) when they finally come get it, how long will they keep it?

David Britt: I've been dealing with Numotion of Springfield for five years now and they are terrible!! I don't really have a choice in wheelchair companies because I have a Permobil and Numotion is the only certified wheelchair company for Permobils within a hundred miles. The issues with Numotion are; they don't compete orders, they don't call back when they're suppose to, sometimes my phone calls just go unanswered. Two months ago the plugin for my wheelchair charger got bent and so I called them, they said they had a charger for me and would deliver it.... two days goes by and nothing, called them twice but no answer. I took a drive there and five guys just standing around the desk and that charger sitting right on the bench!! One of the guys said "oh, you're here for that charger aren't you.".... This tells you what kind of company Numotion is.

Maranda: Our whole experience with this location was wonderful. My very young son needed a wheelchair and we were recommended to Numotion by his PT. Everyone was great! I believe Jesse was our sales person, and he was great to work with. Everyone was knowledgeable about the different chairs and accessories and what would/would not be covered by our insurance. The process was quick and painless! The front desk was always polite and helpful. When we picked up his wheelchair, they adjusted it to fit our son and were patient with us as we made sure it was the right fit for him. We haven't had to adjust it since but given our experience so far I imagine there won't be any problems.

Lora Me: Awesome people

Kristina Matthews: Had to get some batteries for my electric wheelchair.

Kelley Nicholls: 1 bad salesman can ruin a company. Sirus was our salesman. He left a demo for my mom to use before we agreed to paying $25,000 for a "top of the line wheel chair." (Our actual price was around $5000.00 which is the insurance deductible.) When he dropped it off we had waited over a week for it (when he told us we would have it in a couple of days.) He said a customer was using it for the weekend to see what it was like but we would only get it for the day. (And he showed up in the afternoon when he dropped it off, so not a whole lot of time to decide on a major purchase.) No calls or anything saying it would be longer. He called just now to see how mom liked it and I told him she didnt like it. I began explaining why and while explaining the reasons he kept talking over me and making excuses. When he brought it over, it had no head rest, (the wheelchair reclines back and my mom had to hold her head up to experience how it reclined.) The seat was very uncomfortable (I even sat in it and it was very awkward and uncomfortable), the controller was on her weak side and she had a real hard time managing the chair, and also when I transferred her from the chair to her bed, she cut her leg on something sharp on the wheelchair. When I tried to explain that she is on blood thinners he once more interrupted me and made a laughing sound and quite loudly and very sarcastically said "Well I didn't know I needed to bring a demo custom made for her!" What???? A head rest is not custom made! Very rude. I will be sure to let every doctor, agency, and friends know what an unprofessional company this is. (Like I said, 1 salesman can ruin a company.) If he had offered to move the controller and bring the headrest over and explained that there are other seat options, well he would have had a sale. But that would be good customer service skills and he obviously has none.

Greg Ford: The receptionist there is just wonderful. Very helpful

Mc Mikey: Very helpful staff.

Marvin Parnell: Cool place really nice people and quite a nice waiting area too.

J. Ananda Snyder: The staff was incredibly friendly on the phone to schedule an appointment and even friendlier in person. They were able to take care of my issue while I waited in their incredibly comfortable waiting area, complete with a comfy couch, tv, and complimentary drinks. I had to drive from out of town so it was nice to be able to be so comfortable while I waited. They explained the repair to me and made recommendations for other maintenance.It was overall a standout experience in customer service.

Kaylie Bartholomew: We love United Access! They worked with me for over a month trying to get a potential van that we were buying the clearance to become a handicap van. We live over 3 hours away from them. I worked very closely with Mark. He was amazing. He helped me figure everything out. He had me sending as many photos as I possibly could so that I didn't have to try and find a way to take my special needs daughter up there to simply look at the van to see if it would work. We got everything that we could work out beforehand. He scheduled us a time that was convenient for us. He had the parts ready to go so that if the van was able to be converted they would be able to do it right then and there. That's exactly what they did. For even cheaper than what we were quoted! They had a nice little waiting room and we're very accommodating to me and my two children. They were very thorough with everything. They will be our go-to from here on out! I will send everyone I know their way!

Michael Morgan: It has come to my attention that an error has occurred with my review. Therefore, the following are the necessary corrections to correct this error. We have been renting wheelchair vans since 2017 and have had nothing except awesome service. Mark, Natasha and the rest of the Springfield Store's staff have gone above and beyond meeting our wheelchair van rental needs. I am an electric wheelchair non-ambulatory individual. I currently have paraplasia in my legs. Soon I will be a paraplegic and eventually a quadriplegic. On Friday, April, 15th; whilst returning, a van she had rented a medical crisis occurred. On her way to the emergency room via ambulance Mother was informed that she was in A-fib. Our primary care physician has referred Mother to a second Cardiologist for a second opinion. Upon calling Natasha that afternoon Natasha's first question was to Mother's medical condition. I let Miss Natasha know that Mother was in-route to the emergency room via ambulance. On Monday morning, April 18th when our neighbor took Mother to Springfield to meet with Natasha the first thing Miss Natasha wanted to know was that Mother was OK. Thus, the error has now been corrected. 🙏🙏

John Luke: Knowledgeable and very helpful!!!

Teri Spoon: Long story short, we purchased a wheelchair lift for our vehicle through HarMar with the understanding it would be installed through United Access. For some reason United Access thought this purchase was through the VA and refused to do the install due to “the VA doesn’t reimburse very well”. We are self pay, not Va and I am not only disappointed, but ANGRY that United Access thinks so low of our veterans! We are lucky to now be dealing with Superior Van and Mobility out of Fayetteville AR. who are going above and beyond for us!!! Bye Bye United Access!!!!

Uvaldohemeterioperez Hemeterio Perez: Really good people

Just_ Peachy67: I have a client that recently purchased a new van here, Robert Snelson took great care of her and took the time to teach me how to use all of the safety features, including back up systems for emergency. Thank you so much for great customer service and giving me peace of mind to safely transport my client in her new van .

Chance Coffer: Great place great people nothing to complain about here I bought a brand new 2007 van back in 07'and still driving it and if I need anything still go back to them

Ken Rinehuls: Bought a wheelchair van. (#4) from them.

Melissa Cooper: Very nice and helpful

Mercurio Moore: I want to thank United Access for their wonderful service. The van I rented worked great and accommodated my needs to transport my grandmother. The staff at United Access set the bar high with their friendly and warm attitudes. I highly recommend them for all your medical transport needs..

Josh Biaggi: Affordable options. Great staff. Really listened to my needs. If looking to buy a vehicle from them ask for Robert.

Velton Viles: We are new to the Springfield area. We took our van in for some work on the lift. The front office people were very pleasant and knowledgable. The service area was so great. They would come see me every hour or so with pictures on the progress. A very good place.

Paul Jones: I've been dealing with the ladies and gentlemen at United Access for many years. They are a great group of people. And whether it's a scheduled maintenance job, or the rare urgent adjustment, they are always friendly as well as professional.

Robert Southerland: Robert helped with just what we needed.

Derek Cowgur: Every time I need a repair they squeeze me in within a day or two. I was angry about havin yo drive back as i live 90 miles away but they are understanding and listened then got my issues fixed and back on the road

M. Mc.: Customer service is very good. Great place for all your automotive adaptive needs.

Courtney Ernst: Robert was very knowledgeable. Even followed up with me after our visit. Was able to make a plan moving forward!

Virgil Iiams: Great service

Joe Blundell (ZahZee): It was a holiday weekend and I called on a Friday needing help because my wheelchair had left me stuck in the air, I had called earlier and left a message pleading for help, when I finally got someone they said and I quote "we have some people that could make it out there today, but not for someone who calls and leaves nasty messages". I hadn't left a nasty message, I was pleading for help because I was stuck in a wheelchair you guys had "fixed" a month earlier with the same problem, we could help you but we don't feel like it shouldn't be in the vocabulary of people assisting the disabled, this company shouldn't be able to participate in the healthcare industry, If I were to write out how many problems I've had with them from the start this review would be an essay.

Chuck Burgess: Customer service has gone way down as of late.

Brandie Crisp: These guys are absolutely amazing! They went above and Beyond in helping me get my son a special bed. They delivered and completely assembled the bed, and showed me how to work it. I cannot say enough great things about John and Alliance. Everyone that I dealt with, and everyone that helped was wonderful!

John Keady: Phenomenal staff, extremely professional.

Cheryl Coffelt: I can't express how grateful I am to be able to work with such a group of knowledgeable and dedicated people!! They are the definition of "above and beyond"!!!! They totally understand how important a working wheelchair is!! My daughter bis a nonverbal quad and her chair is an extension of her personality!! Alliance knows that and has worked diligently to get all repairs done quickly and efficiently!! Thanks to all the employees of Alliance Rehab!!!

Justin lovan: Great help with repairing my wheelchair. Thanks