Best Swimming Pool Supply Store Springfield Near Me

debbie hunlock: They are always helpful!

Becky Schofield: Friendly, fast and knowledgeable

Alora Hosfield: I was in the market for a new above ground pool. I went to Midwest first because I had always recieved good service there, Eugene sat down and went through everything with me and respected my budget. I then went to 5 local pool dealers comparing prices. I did not find the level of customer service in all but 1 other place, none of the competitors offered the Oxygen system and only 1 came close to their price, most were more than $1000 more. All the competitors had different level packages that they kept adding on product where Midwest had it all as their base.Now when I call they remember me, this is the first time I have ever written a Google review on a business, but they deserve it!Thank you Midwest!

Driving America LLC: Truck driver. You maybe looking at this. Yes the 444 address is correct. Doesn’t look like it but they do operate out of there as a warehouse. If gates are closed call. They park inside building so it seems like no k d is there.

Cindy Bradshaw: Most workers are rude & not helpful @ all. We purchased our pool here years ago. Every time we needed something. Whether it was an item or just a question. They act as if we were a bother. Getting our water tested was always criticized as if we didn't know what we were doing. Last time we dealt with them was when we opened pool this season. The tarp we purchased from them @ end of season in 2021 tore down the middle. We called they said bring it in. We did & the worker yelled @ us said it was something we did to make it rip. That's when we got upset. We told them every time we come in it's a problem. We walked out. One worker followed us outside. She said leave the tarp I'll see what we can do. She took our # & said they would call. It's now been a month. But no call back. We will never get our supplies from here again.

Gary Rogers: Got just what we needed

Hilary Nelsen: They always have the part I need for my inground swimming pool so I was very happy with that

Corey Cottle: We have used Midwest for years and they have always been beyond helpful with our pool and what is needed. They always take the time to explain whatever it is we are trying to learn about our pool and the maintenance with it. Thank you To all of the Midwest employees who go above and beyond to help their customers!! Excellent customer service!

Charla Harrington: They had the product I was looking for which was great because I needed it.

Caleb Archer: Fast and friendly, told them whatvi was looking for and they got me the amounts I needed and helped get it to the van. Awesome deal, I'll drive the two hours again to get supplies when needed.

Jeremy Woods: Prices are inline with retail stores. They go above and beyond to help find what you need and have a ton of items in stock. 4 start price but 5 start customer service. The only draw back is wait times can be long.

Burnout TV: Great place they have everything

Novie Heilman: Friendly service and alot of chemicals!

Dianne Hickcox: Went in to ask about our pool pump we bought from them just needed a date .we knew the cashier didn't have info our pool stuff.but the older man came up butted us out of the way and took some people who were spending lots and had the nerve to ask us can I help she's just a cashier. I told him what we asked her and he repeated what I just said .we walked out .so seems to me if your spending alit of money in which we did last year your not important. So our busines is else where now .8 will say this if the pump doesn't work right

ronda mcfaul: Always helpful and will help you find the answer.

Allison Merrell (MysticStudios211): All of the people at Midwest are awesome! We are first time pool owners so have many, many questions which they are always able to answer. Love that you can text them questions and they get back to you with answers within minutes.

Brandy Sutton: Called to ask about ordering a part for my pool. Guy got all huffy and puffy. Screw that I'll spend my money where they want my business

Tom Mcfall: Great service, customer service a d patience is outstanding

Kathy Elliott: Great experience planning and purchasing our new pool. Thank you Jody for making this happen.

DONNA JUDSON: Great prices and Jeff is very knowledgeable. Left with a pool robot! Worth the drive from Arkansas

sheryl jackson: OMG, I was just stopping by to kill some time and I’m glad I did. The two gentlemen that worked there were simply amazing. They gave us great information and helped us to save a ton of money. We live an hour away but I’ll tell you it was worth the trip. We will be getting our pool supplies from Leslie’s.

Dianne Hickcox: Very nice people and helpfull

mandy olvera: I went here because a friend recommended this place, and she was right, the customer service was amazing, I didn’t get his name but on the receipt it says John P, he was super helpful, very informative, and couldn’t have been nicer! I definitely recommend this place, and will now be my go-to store for our spa needs.

Sara Frickenschmidt: I ordered a pool cover in the early fall, and I was told it would be shipped in January due to supply chain issues. I was fine with that, but when I called in January to check on the order, it had been canceled in November. I was not informed. I reordered the pool cover, and it did not arrive until April. I went ahead and had a sub-contractor of Leslie's open the pool, and it is nearly a month later, and it is still not swimmable. The tarp that was used over the winter added a lot of dirt and leaves to the pool, and the sub-contractor didn't vacuum or get it cleaned. I am now working with Midwest Pool to get it ready for the summer. I am deeply disappointed with Leslie's, and I've literally spent thousands with them and received terrible customer service and no resolution for my pool issues.

April Deal: Horrible customer service. Won’t be back. I walked in on July 9 to buy a new pool filter. I told them the brand name and size. Employee said he didn’t have one but said I could order one online and suggested one so I ordered it. I even asked if it would fit and he said yes. Filter came and it was NOT the one I ordered. I tied it anyway and it was too big to fit in the holes. I took it back to the store and an employee said to just cut the pool a little and force it in. He said, “that is what I would do”. I said I didn’t know about that. He said I had to call the main company to return but he would take if they said it was ok. I took it home and looked at it agin to see if it would work and there was no way so I called and they said I could return to the store. I went back today and a different employee said to just leave it and he would talk to a manager. I said isn’t there some paperwork to fill out and what about my refund. He said he didn’t do that but he would leave it for the manger. I didn’t want to leave it. He finally texted his manager and then said they don’t do returns from online. I told him that I called and they told me to return it to the store. He said the company doesn’t know that they don’t take returns from online. He was no help. Then he tells me that Coleman and Intex don’t match up anyway. No one told me that when I bought it. This has been horrible and I doubt I will ever be back.

Lee S.: Service is horrible both times I have been in. There will not be a 3rd. Not helpful, high prices. Last time I just left even though i was waiting at the desk ready to purchase.

CMGeek: I never visited here but Google keeps insisting our weight this place so five star. I know Leslie's has been around for decades.

Scott Bloomer: The inflatable raft was already opened. It is clearly a previously used item. Some underhanded stuff shipping that item.

Mike Turner: Great service and very helpful

Chrissy JW: I’ve been a regular customer for years and have always been treated with kindness and respect. The staff is always available and quick to help with all my needs, be it in store or having to place an order. Free pool water testing is a plus! I truly enjoy my trip into Leslie’s pool store and my kids go wild over the great selection of pool toys and floats. I’ve never worried about the higher pricing of items, as the saying goes “you get what you pay for.” Cheap prices = cheap objects. I highly suggest you visit this location and enjoy your shopping as much as my family does.

Carri Smith: Leslie's has what I need for my pool when I need it, unlike the big box stores that stock pool supplies for only a couple of months. And are always out of what they do stock long before the actual pool opening and closing times. Leslie's has been a lifesaver.

Kyle Braden: I was treated like a burden for even walking in. Very disappointing.

Scott Richard: Not impressed. Looking for a special pump for my above ground soft side. Before I could tell him specifically what I was looking for salesman said he didn’t have any for above ground. I’m not wanting the kind that normally come with an above ground. I need something bigger and better. Asked about filters since he claimed he didn’t have what I was looking for even though he doesn’t know exactly what I’m looking for, and again, cut me off and talks very condescending.Salesman needs to work on his people skills.

brian jeffers: guy stared at us the whole time we were there ...pretty weird let ppl shopnin piece

Erik Johnson: Bought a pool pump and sand filter in the store on independent ave in Springfield mo on the 30th of April. Product was ordered online from computer in store. It is now the 22nd of may and not one person can tell me where my pump is or will even lift a finger to help. I have never done business with any company this awful

Toni M: On their recommendations our pool went from dark green to crystal clear in just a few days.

Eldon Gillenwater: Rude service, didn't want to help us. Didn't even get out of their chairs. I walked out and told my father they were flat out aholes and I'd never set foot into the place again.

kally mutarelli: Went in clueless about our salt water system and the customer service was outstanding. The guy that was there was filled with info to help us and was very willing to help happily. We went to Springfield pool and spa and they were not friendly and every question I asked was a big deal to get an answer for. They were clueless and not friendly. Leslie’s is definitely the place to go for your pool!!

Lindsey Kenyeri: Fantastic first experience! Helpful and great prices!

Deborah Hansel: I appreciate that they test water for free, the "old fashioned" way -- not with a computer. Very helpful!

Carla Hurn: Joe stuck with it until my new pump & connections were complete, I appreciate all his efforts

Cheryl Mitchell: YOU HAVE A CHOICE! There are numerous reputable pool and spa companies to choose from in the Springfield/Branson area, and this is not one of them. I’d give anything to have taken the time to read reviews before getting tied up with this unprofessional, unreliable, and dishonest company. They were called for a repair that was NEVER MADE and sent a one-line invoice for more than double the hours they spent on the job over numerous visits. The hours they were there were mostly spent walking around, and even sitting in their truck in our driveway, in my opinion counting on us not being home in order to dispute the number of hours they should have billed. They finally gave up and left without making any sort of repair. Our first step was to try to have a reasonable conversation about the invoice amount, but the owner would not even speak to us. Customer satisfaction seems to take a backseat to egoism and defensiveness with him, which is a common opinion in other reviews written by their customers, and one that comes through in his "owner responses" to negative reviews. Disputing the bill resulted in the involvement of a collection company and threat of lawsuit—in my opinion, overbilling and subsequent intimidation is their M.O. and the method by which they remain in business. Save yourself now and call another company. I encourage you to read reviews before you hire anyone—there were several negative ones written for this company that reflected very similar experiences as ours, to the point that I would never have contacted them had I read them beforehand. Do yourself a favor and call someone else who actually cares about their customers. PS--zero stars was not an option or that is what they would have received.

Ed W: Top quality products and exceptional service.

Michelle Slavens: My spa was deliverable and completely set up and ready to go in a fast manner. The service guy went over everything with me. Greatly appreciate doing business with them and DJ was amazing and very patient with me while getting my area ready. It was a great pleasure doing business with you guys.

Heather Brown: Everyone was so helpful in trying to find a new motor for my hot tub pump. Then tested the capacitor and found it as bad. Saved me$350 for a new motor i didn't need. After changing the capacitor the motor still didn't work . Called them back and Ed walked me through how to spin the motor manually to get it moving. Works perfectly. Would recommend them to everyone. Honest helpful knowledgeable people work here.

Storm Chaser: You can't walk in the door without being greeted by someone. They're friendly and very knowledgeable. The salesman was great to work with and I love my spa. I highly recommend purchasing your pool or spa from them.

Lew Wilson Jr: Very friendly and knowledgeable staff. Fast service, and questions and, or concerns handled very efficiently. Open and honest about business they do.

Cindy Chesney: Great tub

CS Lindsey: I have had my ups and downs with this company. Especially the young man who answers the phone. However, I have to give Mac five stars plus for his incredible service and care he gives my pool. He Is the most considerate, polite, knowledgeable, patient, service man and can be trusted fully. Mac you are incredible!

Sabbath Brake: We had an awful experience with this company. They opened our pool and we were supposed to be on weekly maintenance. They never came weekly. When we asked repeatedly about it, we were told to just deal with it ourselves the weeks they weren't here. We also asked that they let us know when they were working in our fenced in yard so we could put the dogs inside first. The response was that most customers just let them enter and leave freely because the dogs get used to them. We clearly stated we have multiple guard dogs over 100 lbs and they needed to let us know before going into the backyard. Never once did they follow that and multiple times I had to get the dogs inside after they freaked out about strangers coming into the yard. The company could not keep track of when they were at our property and on one occassion, treated our pool twice in one day because of that lack of professionalism and communication. When we finally did get to speak to a manager, it was just him blaming everyone else. He still wasn't sure of how many times and when they had treated our pool because according to him, the other employees are bad at their jobs and using the client systems. Despite us calling and repeatedly asking them to come out weekly, telling them it was becoming a health hazard due to mosquitos and frogs breeding in the water, there was no concern or rush to fix the issue. We went back to our previous pool company and ate the cost of several hundred dollars to get it cleaned and balanced again. A week after telling this company we did not want them to come back, we got a voicemail informing us that the almost $1000 part they ordered was in and asking if we wanted it installed at our next service date. Not once did they ask to order anything for us or say there was an issue with our system. It was simply a lack of service and work on their end. We have had zero problems with the other company and our pool is back to being brilliant blue and clear, no $1000 part necessary. There was no part needed, just proper maintenance. From beginning to end, this company was a nightmare to work with.

Lloyd Childress: The employee working today is the most unprofessional person I have ever experienced in customer service. We called to ask a few questions about hot tub operations since we bought one from there just a few weeks ago. The guy kept cutting us off and stated that they only provide initial instructions and that’s it. DO NOT BUY from these people.

Dave Waterfield: Rocky was a great person to meet, fasntastic to work with. He put at ease and made us very comfortable about my purchase. Great experience all around. We will be back anytime we need anything. Highly reccomend!

Ashlea Goldfinch: I just wanted to say how wonderful it is to work with Sara lee and the team they are always so helpful and fun. They are one of my favorite clients to work with and I appreciate all that they do.

Kari Nimmo: Springfield Pool and Spa has the worst customer service I have experienced in awhile. We purchased a hot tub back in approx. Sept. 2021 and paid cash in full, received it in early 2022. We went in the store probably three times before anybody offered to help us, this is the only store locally that sells this brand or we would of went someplace else. We were told by Kevin that Bullfrog had a $500 rebate going if we purchased when we did and the rebate information would be given to us once it was delivered. Once we received the hot tub we then had to deal with DJ who assured us the rebate info. Would be brought to us with the delivery, it was not brought to us. We inquired kindly and DJ assured us he would get us the rebate info, then telling us we had to reach out to Bullfrog directly to get it. We sent bullfrog an email and they said Springfield Pool and Spa would need to get with the regional manager. After telling them this they again referred us to the bullfrog website for a military only rebate which was never at all mentioned. The day our hot tub was delivered it kept shutting off, we called to let them know, they told us somebody would be out to look at it and they did come look at it but are saying they found nothing wrong. Once we pushed again about the rebate we then received a bill for over $200 for the day they delivered it and they said they would come look at it. Horrible customer service and horrible is very generous of a word! We will never buy anything else at this location and we will spread word to everybody to go elsewhere around town!!

John Hougardy: Joe and Ed and DJ are amazing. They were able to answer all my questions and even solve an issue I had been having withy current hot tub. They went above and beyond service to help me out. You should buy a hot tub from these critically acclaimed, award winning hot tub experts.

Jim Fiedler: Very disappointed. There are always 2 sides to the story. I won't share my side. I would encourage others to tread lightly when dealing with Springfield Pool and Spa.

Jonathan Nelson: Great store! The staff is knowledgeable and always friendly. They test your pool or spa water for free and give you a print-out telling you exactly what chemicals to add in the right order to get it balanced. I've been going here for years for all of our pool needs.

Bonnie Foster: We have been using them for our pool, chemicals spa opening and closing if pool. They had to come out 3 times last year but did make it right. This year they lost 3 employees, and cannot take care of loyal custo mers. I would suggest using someone else who treats employees well and pays well so they have staff at their busy times of year and dont push customers away.

Jeff Coambes: Bad company! The owner completely blew me off, I tried for weeks to get them to come out and fix my pump and the owner never call and he does the scheduling. I used them in the past and they screwed my stereo up. I thought I would give them the benefit of the doubt bc some of my good friends use them or should I say used to use them. We are all going to Seirra spa. I spoke with the owner and he was more than gracious to help me.

Nathan Newhouse: A pleasure to work with them! Pleasant folks who know their trade really well!

Greta Downs: Just spoke with someone on the phone from this company and was very disappointed, he was extremely rude and hung up on me. I was calling to see if he could help me with a few questions I had about my used pool. Very rude. Very unprofessional. Will not use this company for further pool needs.

Doug Fender: Good quality pool and spa builder.

Do Ki: Had Doug’s Pool and Spa close my pool October 2021 after we purchased our home. When we had them out again in May to open our pool it was full of algae. When I showed the pool representative that I had the frog chlorine he took it and put it in the canister. When the pool cleared up from adding tons of shock I kept testing the water and couldn’t figure out why the chlorine was reading the lowest reading on the stick. I called the previous owner and he graciously came out and checked the frog chlorine canister. It want turned on. I didn’t realize the pool company doesn’t turn on the chlorine and they didn’t say anything to me. No excuses, but I’ve never owned a pool. I take full responsibility for not following after the pool representative from Doug’s pool and Spa. When I received the invoice for opening the pool ($575.73) I noticed they charged me for the chlorine frog canister ($30). I called them to let them know it was mine they used and the lady on the phone was so rude and said subtract the amount from my invoice. A man in the background immediately started yelling saying he needed to see the invoice. The lady continued to yell at me and I told her to settle down. She hung up on me. I decided to go ahead and send the full amount of the invoice and just take a refund when they verified that I did indeed supply the chlorine canister. About a week later I received a copy of the invoice with a handwritten note saying that their pool representative didn’t use my canister and that the full invoice amount was due. I was shocked as I felt I was being called a liar over $30. I’ve always paid my bills and have never tried to do dishonest business with a company. I will never use this pool service and would never recommend them, especially after the way they yelled at me on the phone. The pool service is outrageously expensive and they didn’t even do a good job including not turning on the frog chlorine dispenser.

BIG DOG: Just wanted to say I worked for Doug's dad over 30 years ago,at Lake of the Ozarks. While Doug ran this business down here. Which I believe his dad started. And to still remain in business all these years later. The man must be doing something right. So maybe all the ones posting negative reviews should rethink their positions,and,understand maybe their work load may possibly allow them to take on new customers, hmmm!All I can add is Doug,keep up the good work you,n,Mark Klaus do!

debra larson: The best pool shop ever. Designed and built our pool over 10 yrs ago and it is in great condition. Excellent staff. Always willing to help on short notice with maintenance or issues. Phil is the best!

robert dyer: I see a few reviews where people feel that they have been treated rudely about getting there water tested.Maybe it's because that's ALL that they use the store for.. Which make makes since if they were treated rudely.

Jeffrey Converse: Extremely friendly and helpful staff amaizing visit

Curtis Mather: The only reason I give them one star is there is not an option for lower. Very dissatisfied with the service I received. I will not use them again.

W Lew: I was told they aren’t taking new customers. Wow...now that’s a great way to stay in business.

Branden Bright: Doug's Pool and Spa is great company ran by even greater people. They do quality work and always put the customer first. I highly recommend them.

Gina Bennett: Theses folks keep our water in top condition!!! Very knowledgeable.

Chris Neblett: Called to have a leak fixed on my Multiport valve, when I contacted them I was told they were not accepting new customers, do not waste your time if you are a new pool owner, call anyone else.

mariah farrier: If you need to make something right here, ask for Phil.

sheila powell: Am extremely pleased with Doug's Pool and Spa. Had new liner installed in my pool. With all the rain they just could not do it. Too wet and they wanted to make sure installed correcting. They got it installed and it's was perfect then Saturday had tornado hit my house and messed up my perfect liner. They came out and fixed it immediately. Very nice reliable company. Love you guys at Doug's Pools. Thank you so much

Tiffney: Great service.

Nick S: Called this place looking for pool supplies guy on the phone said yes we drove all the way there walked in then they tell us we don't sell to the public trash help wasted my gas and time

Mark: Has what I need when I need it

Doug Fender: Knowledgeable staff, great customer service. We enjoy doing business with them.

Theresa Fore: People are friendly and Accommodating.

christopher gates: Our go to guys for pool supplies! Thanks

Ed W: Best distributor in the business!

Alfred Mey: Great Food. Fun atmosphere.. great service

Heather Long: 1 Star. We hired this company to open our pool because we have never owned an in ground pool before. We figured it would be worth the expense so we could learn from the "professionals" and ask them questions and it would be done right. $532 we were charged to open our pool by them. We asked them how to turn the pump on and off and how to back wash it. They explained it to us and everything they told us was not correct. We found out the right way to do it from our many trips back to a legit pool store that gave us the correct information on how to take care of our pool. When opening the pool this company backwashed our pool and added chemicals but they didn't backwash it long enough and shot all of the dirt back into our pool and it has taken we two weeks of running the pool 24/7 and vacuuming it three times a day to get the pool clean. I assumed that for five hundred dollars that they would check our pool components gaskets and such when they were opening everything up but again I was wrong. Our gasket was so worn out that air was getting into the pump and I found this out myself by googling it and taking a video to a different pool company because the pump was so loud after they left. And this was a piece that she had in her hand while explaining how to work the pump. Don't waste your money.

Dory England: They had the parts we could not find anywhere else!!! Courteous, polite, and professional!!!

Angela Dixon: Prompt and nice!!! Kinda pricey but customer service was excellent!!

Jeff Cope: This company has provided service for our pool at Emerald Park and it is outstanding. from their knowledge and pride in their work, all around is top notch. if your looking for a company to look after your pool, look no further.

Cliff Curtis: Very helpful staff, all of questions answered. Will be back for all my hot tub needs. Thank you

Sue Divine Bassett: They are so helpful I always enjoy going there.

Charlotte Lundquist: Great experience even after the sale.

William Trementozzi: Aaron and his team have been authentic and honest in following through quickly to repair a minor issue with our new hot tub. Working with them has been a positive experience and the spa has been amazing as well!

paul schmitz: A great place to buy a spa. And get your supplies to maintain it..

Curt Bussen: We bought a Marquis hot tub in June and have absolutely loved it. Thanks to Aaron and everyone at American Pool & Spa for your great customer service and support!

Carla Perisho: These guys are awesome! Best price in town. They are very knowledgeable about their products and very professional. They rearranged their schedule and fit into it delivering our hot tub at the last minute because rain was coming and it would delay our delivery. We highly recommend them. Thanks for taking care of our hot tub needs!

Christy Jarvis: Great customer service! We bought our spa from them and they are always available to help with any questions.

Dr. FeelGood: American Pool & Spa what can I not say?? This company is top notch, My wife and I purchased a Marquis spa, as well as a exercise swim spa from them and enjoy them both very much, and they open and close our pool every year for us, delivery was perfect and the aftercare has been great, Aaron and Company have answered any questions that we have had come up, and any water / chemical issues they have taken care of by coming out to our house or we just bring them a water sample and they set us up with what we need right in the showroom!!If your shopping for a Hot Tube these are your go to guys for purchase of some really nice Spas and Hot Tubes, Exercise Spas, accessories, and chemicals with year around help and aftercare!!Thanks to Tony and Aaron & Company for taking good care of our pool and spas and all of the questions we smothered you with over the last couple of years.Sincerely,Dean & Melinda Martin

Levi Crews: An excellent company with hard working folks.

christopher gates: We called in these guys for help and received top notch service quickly. Thumbs up from us for sure. Tony and his staff rock! Thanks

Hilary Austin: A friend of ours recommended that we purchase a Marquis Spa American Pool & Spa. My husband and I shopped American Pool & Spa first and got a great demo from Aaron. He explained everything and more about the different spa options. We basically had the one we wanted picked out but we are researchers. On our way home we stopped by 2 other local places. Immediately at the other spa places, we realized there was no comparison in town. We called Aaron back and purchased the first Marquis Spa he showed us. The quality, the professionalism, the expertise, and the American Made Product was what sold us. They delivered it quickly and we fell in love with our purchase. 4 months later I started to do the required maintenance and I had questions. Aaron continued to help me with the maintenance and my questions. THANK YOU American Pool & Spa! We love our Marquis Vector 21~ Thanks for going above and beyond!

Troy Matt: I love working with this company. I would definitely recommend them to anyone. They are very professional and take all your questions and concerns very serious. I also love the fact there Spas are American made. If you are thinking of a Swim Spa or new pool I would highly recommend them.

Josh Lenz: Incredibly helpful, friendly, experts in their trade, and 100% local! Highly recommend!

Debbie Anthes: I have recommended American Pool and Spa to many people. Marquis hot tubs are the best. If I have a question about a product or have a problem, I know I will get an honest answer and the store manager, Aaron, will take care of things.

Yana Latourette: Very nice shop and service!

Joni Kilgore: Best pool company around!

Steve Slagle: Put in a new liner for us on our in ground pool. We could not be happier with the results and this companies professionalism. Highly recommend.

Linda Starkey: Got what I was looking for nice friendly service

Maricris Mckee: First, we never had any issues with Buster Crabbe, it would have been 5 star if it wasn’t the person that they recommended to us, (and the guy name is Joe) to install our above ground pool. Our issues happened when the installer started the job from digging a whole and putting the sands, which we thought it was great because they start the job as what they said they were going to start, but nope it was just the beginning of our issues! Installer did not came back after a month with the hole and sands got washed out from the rain, which we understand they can’t install pool during rainy day but we had good weather and we even messaged the installer and asked when they will going to proceed the job, as we know weather wise would be good, and he replied to us the day he can come but never showed up, with no communications why they did not showed up, and we just kept messaging him when he can start the pool, but as always he just have so many reasons. ( I have kept all the messages, and our conversations from him.) so finally our above ground pool got installed after a month and a haft. We just even did the finishing up from back filling and decking as part of the job that we asked for the installer to do just because we don’t know when he will be showing up to do it again. But anyway, as our above ground pool goes, we noticed some issues as my husband thinks its from lacking of sands, Its the T-post showing up in the ground inside the pool. My husband called the installer and installer showed up to inspect, without telling us he was coming and (our 16 yr old daughter freaking out as guys walking around our backyard.) I looked at our camera and heard them cursing and calling as idiot, just because he thinks its not an issue for him. I don’t like writing reviews to make people look bad, but when I saw the video of him insulting us, is below the belt.

Herb Rimel: What a wonderful group of people!Took care of our problem in less than 1 hour.So much better than our local people in Springfield no scare tactics etc.Highly recommend this company.Herb Rimel Springfield.

Val Fazio: These people are awesome! Yesterday, Jared spent a good 30-45 minutes educating me on proper pool care after they opened our pool for us. We bought the house last fall and didn't know how to properly care for it this spring.I'm really impressed with their knowledge, and won't use anyone else for our pool needs!

glen hobbs: Excellent service motor went out on Friday afternoon Pool was running on Saturday evening Motor was not in stock Had to pick up on Saturday morning

Keith pond: Best pool company!! Hands down!!

Jake Armstrong: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

Robert Netzer: Needed a pool equipment leak fixed. They responded and fixed the problem.

Jayson Hill: Bad service

Christine Gorman: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueOur pool was a complete mess attributed from the prior owner's neglect. Every team member of Buster Crabbe has gone above and beyond contributing to making our pool immaculate! They're professional, courteous, informative, and thorough. Thank you Buster Crabbe staff!

Cheryll Eoff: Guys are very nice and hard working.

Susan Robinson: I am new to having a pool and everyone at Buster Crabbe Pools has been super helpful! We just had our pool opened for the first time since owning it and Darrell and Tony couldn't have been nicer! They were so very helpful with labeling our equipment, walking me through the steps to backwash, and answering every question I had. I hightly recommend this company!

Bre Richmond: Positive:Professionalism,Punctuality,ResponsivenessWe’ve used Buster Crabbe for years. Always get the work done, vet professional. I would recommend them.

TechChick 417: These guys are always helpful and find the best solution even if it doesn’t make them more money.

Keven Worthington: Decided to take a chance on using this company for electric cover replacement - bad decision. If you want to save yourself headaches, choose another company.

Christy Tracy: They are always helpful and courteous! They are always ready to keep our pool running!

Carolyn Cross: Hard to work website

Corey C.: I love this place they are super super helpful and they don't seem to try to upsell products that you really don't need.

Brian Henry: Critical:ResponsivenessI’ve called this company multiple times trying to get some tiles replaced in our neighborhood pool and give an estimate on pool services. Every time I call the lady who answers says she will get back to me and never does. Thank you for wasting my time!

John Cannefax: The crew at Fishel pools are experts in their field. I had 2 other companies come to figure out the pool heater, both said you have to replace it. But "G" man showed up last (thank god) in 15 - 20 minutes he had it going...the man!! Only crew I will have work on my pool from here on. Thanks Fishel!!

Ren Bishop Luebbering: Positive:Professionalism,ValueProfessional, quality pool design and maintenance service for Springfield and the surrounding areas, locally and family owned and operated. I'm always impressed by the team at Fishel Pools.

Corbin Henderson: Good pool company.

Bob Bach: Craig and Ryan Fishel built our pool at our lake home they made construction an enjoyable experience. The finished project is absolutely beautiful. The person from Fishel Pool that maintains our pool, Brice Lacy is a perfectionist and it is always clean and crystal clear. We have had several pools over the years but this company is the best. I highly recommend them.

D. Kluthe: I have used this company for many years now. I do not understand the bad reviews. They are reliable, professional, and always do a great job! Employees (especially Kristie) are knowledgeable and eager to help. I recommend them to anyone with a pool.

Douglas Lutz: Had them "Open" my pool. This consists of taking off the cover and dumping the leaves that were on it in the pool, turning on the filter and leaving. Sent me a bill for this for $443. Pool was worse than when they arrived Called and they said this was normal.

Bruce M. Erb: It's just a good place to buy a pool and pool supplies...

Al James: horrible company. Stay away.

Dawn Pojar: Great staff

Tony Laughlin: Great service!

Lucky Thlrt33n: I would love to see if Fishel Pools could help me with some stuff I needed done with my pool, and set up a weekly service, but I can't even get to talk to the person I need to, because they won't call me back after several calls to the Secretary.

Daniel Glenn: Closed Saturday's.

Jeremy P: I’ve been really happy with The Spa Gallery. I bought a spa there that I love and everyone I’ve worked with has gone above and beyond to make my purchase and ongoing experience top notch. I regularly show up to have my water tested for free and learn from the pros on how to maintain my tub properly. I recommend The Spa Gallery and Hot Springs brand hot tubs to friends and family regularly.

David White: Scott and Kelly were as kind and helpful as anyone could imagine in my quest to get my hot springs hot tub back in operation. They researched every aspect of potential sources of my jet flow problem and guided me to a free solution to my issue. Other dealers wanted to sell me expensive motors and controls, but Scott and Kelly diagnosed an air lock problem and guided me through the steps to fix it free. I am up and running and happy as a lark thanks to their expertise and genuine desire to help. These folks are the real deal. Five stars across the board.David White😎

Eric Neill: My entire experience with the Spa Gallery was excellent. Before buying they were very helpful, informative, and the didn't use any pressure sales tactics. The purchase itself was very easy and met all my expectations. The installation was also very easy, on time, and quick. Since I bought my hot tub I have been learning how to maintain the water quality and they have been there to answer any questions that I have had. I would definitely recommend!

Kathy Austin: EXCELLENT company. Bought my hot tub from Scott and Kelly 5 years ago. I'm so glad they are in Springfield. Hot Springs brand has been great. No need to shop around.... head that way!!!!

Erik Hansen: We absolutely love our Hot Springs hot tub that we bought from The Spa Gallery a couple of years ago. The saltwater system has allowed us to enjoy low-chlorine water without the smell and itchiness that comes from higher chlorine. Scott and Kelly were super helpful in the buying process. And Scott and Chris have helped me master how to maintain the hot tub (which is easier than I once thought). Just today they spent over 30 minutes giving me the latest information on best practices.

Andrew M: My wife and I had a very good experience, purchasing our hot tub from The Spa Gallery. From the beginning, they were kind, helpful, and never made us feel pressured to buy any one particular type of model. They were also able to accommodate putting my hot tub on my back deck. Because our upper level deck had no stairs, they had to utilize a crane. Everything went smoothly and as promised. All that said, we highly recommend Scott and The Spa Gallery.

Bryan Long: Very helpful staff. Answered all my questions.

Sherry Pitman: Scott & Kelly and their staff at the Spa Gallery are so very friendly, knowledgeable and have the best customer service...

Fred Clarke: As a former employee I can say that Scott and Kelly are some of the best people I've ever worked with. They truly are the best at what they do and they genuinely care about their customers. If you're looking for a new spa, look no further. Go see them today.

Patty Bounous: I had the absolute best experience from beginning to end with Spa Gallery in Springfield, Mo and specifically Scott and Kelly Thomas. They not only were very informative of the spa we bought but were amazing in their customer service all along the journey. The young men that came and installed the spa and explained the use of the hot tub were excellent and very professional. I highly recommend this company to you if you are ready to purchase a spa . Super happy owners!

Suzanne Thomas: They were very punctual, neat and careful! We have been thrilled with this company and their service. And we love our new hot tub! But every step of the way has just been a very great pleasure dealing with this company!

Billie Rifenburg: We purchased a hot tub and a swimfit pool from Scott and Kelly. They did everything they said they would do. We love out units especially the pool! They are always there to answer questions or help with balancing the water. Highly recommend!!!

Bob Kenniston: Very helpful and friendly

K Brobst: Couldn't be happier with our decision to purchase our spa from The Spa Gallery. Kelly (and Scott) are both experienced and knowledgeable sales persons, who answered all the questions we had from electrical, how the spa functioned and features we were getting, as well as finding the right spa for our needs. The electrician recommendation was GREAT - prompt, informative and very detail oriented. No messy wiring or questionable installation of control panel with Trinity Electrical. Then came the installation crew....what can I say? Kelly and Scott have the BEST CREW EVER. Placement of Spa, set up and operation instruction could not have been better. Michael (one of the technicians)found a couple "missing clips" while running thru the operation of the spa (which we would not have found) and ordered replacements which will be installed within 3 days. These had no effect on the spas function and were really more cosmetic than anything. As I said, we could not be more pleased with the service we received from The Spa Gallery. Anyone can sell you a spa, and you might be able to save a couple dollars with a lesser brand, but if you want quality products, service during and after the sale, the Spa Gallery is your answer.

Troy Hammett: Great place Scott and Kelly are great people

Been There: Great place to do business with! They are always friendly, helpful and trying to ensure their customer needs are met! Been doing business with them for two years now.

tina tucker: Very rude service won't step foot in this store again bought a hot tub elsewhere

Linda Burton: Chris & Mike was very helpful in helping find parts & chemicals for our pool. Recommend them highly.

Shane Wilgus: Kelly and the crew at The Spa Gallery were an absolute pleasure to work with. They helped us get our older Hot Springs Spa back up to good working order. They are a very knowledgeable group and I’d highly recommend them for your new spa or any maintenance you might need. Thanks for all your help today Kelly and Fred!!!!

Michael Glenn: What a cool awesome place. A true team atmosphere.