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Laboratory
1. Mercy Clinic Laboratory Services - Smith Glynn Callaway - Springfield
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· 13 reviews
3231 S National Ave, Springfield, MO 65807
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Medical laboratory
2. Labcorp - Springfield
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· 24 reviews
1310 E Kingsley St A, Springfield, MO 65804
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stephanie johnson: I get very nervous giving blood. Nicci was fabulous today! Got me on first try and done in no time. She was very nice and professional. Thanks Nicci! I will ask for you next time. Todd
Larry MacMillan: Before,,I work 2 jobs, So I came by at 1200,Only to find it closed for lunch.It's a business, it should have different lunch hrs for employees.I came back at 130,only to find it packed.Now,, I have to take more time off from my other job,to make this job happy. Ughhhhhh.
bella b: Terrible Service!!!! Girl at front was extremely rude!!!
Steven Cooper: Was very ugly to my family for coming in with a child. Denied the incident after calling. Very poor service…
DOit TOit: No kids allowed. No exceptions.
Michael Sloan: Another company that can't get their hours right on Google. Thanks for wasting my time
Jeremy Campbell: Nicci is always amazing. She is so nice and very good at her job.
Jacob Green: Never had to wait so long to pee in a cup ever get it together
Katie Stokes: Best experience I had in awhile. Was in and out in minutes for a blood draw. Front desk guy was nice and answered my questions. Lady who drew my blood was really sweet and knew what she was doing. No issues at all.
Joni Pedro: Nicki was super nice and did a great job on my blood draw. Had an appointment and was super early, they got me right in.
Karey Stone: Shelia at the door was super rude! I will never ever come back here! I didn’t like her attitude the entire duration of my time! I was recommended here by my job and I will make sure we use a facility that’s friendly and welcoming and not rude as I can you walk in the door! She acted like I was an inconvenience the second I walked up to the desk
Jazz Ames: Probably the worst customer service I’ve ever had. I’ve actually never left a review on anything before but I would leave zero stars if I could. I needed a drug screen for a new employer the employer didn’t get me the information until 3:45 I called ahead to the location to make sure it I made it at 4 that they could do my screen they told me if I made it by 4 they would do it I made it there at exactly 4 after flying across town and when I walked in the man at the front desk and the old lady led tech very rudely said what are you here for I said a drug screen she said yea we stop doing those at 4 and the walled away. It takes 3 seconds to pee in a cup and they don’t close until 4:30 change your hours if you’re gonna stop service at 4.
Meta Tron: No way to call a person here. Just a stupid robot
Josh Needham: Wait times are a little long. Understaffed for sure
Alyssa Bowman: Came here for a urine drug screen. No where in or outside of their building does it say no one under 16 years of age. Old lady who works there was nothing but rude to me. I asked if I could drop my daughter off and come back and she said, "well I don't care where you take her." Don't appreciate the constant rudeness from this woman. And apparently by reviews some other have the same experience.
Mackenzie York: I have gone to Labcorp for all my drug test for my employers. I have never had issues in the past. The same guy that is always working was in there and he was great like always. But there was a new older lady in there today who thought it was a good idea to make a smart a$$ comment about me not having my ID with me (which I left in the car). I don’t think she knew I was sitting there but still super unprofessional.
Tony Lentz: Absolutely horrible on the wait time. Over 40 minutes to do a simple 5 panel urine screen for an employer. Only one person working and told at least a 45 minute wait. Inexcusable and poor service.
John Justice: I went in without an appointment and, in spite of the constantly full lobby, I was seen and driving away within a half hour or so. The tech kept traffic flowing and treated everyone kindly. The blood drawing was easy and painless. No fishing or complications whatsoever.
nancy gillaspy: Arrived early, didn't know what amount of paperwork we might have to do, got us right in, very professional.
Dameisha: Had no problems with check in and being assisted. I don't recall the gentleman's name at the front desk, but he was a lot of help and patient with me. It was a quick and easy drug screen.
E. S.: I came in to have blood drawn for the Be The Match bone marrow registry. I got right in with no waiting. Robert was the man who drew my blood, and he was fantastic! When he asked which arm I preferred, I told him wherever he could find it because I usually get stuck multiple times and they have to try both arms. He simply said, "No. That should NEVER happen." One stick, barely felt it. Best blood draw I've ever had.
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Medical laboratory
3. Quest Diagnostics - Springfield
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· 9 reviews
2115 S Fremont Ave Ste 2100, Springfield, MO 65804
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Colleen: HORRIBLE experience! Rude, hostile staff who dug and dug and got no blood - I NEVER had trouble with a blood draw before! CREEPY, WITCHY atmosphere as well.
Valerie Wrinkle: Great experience everytime so far! April is wonderful and love her personality!
Jessica Benson: First of all I want to say if you're looking for this place it's inside of Mercy. There is no sign outside. It's on the 2nd floor of Mercy.There was no wait, staff was friendly and helpful.
Caroline Murski: I had to fight with Quest for a year to get charges covered that my insurance approved. This business is a disaster. No one knows how to do their job anymore.
Matt Morrison: Seriously awful, truly a reflection of Mercy as a whole.
Lois Robinson: The experience has been awful since Quest took over. I've gone there several times trying to get labs but I turned around and left because the waiting room was full, packed in like sardines. I wasn't about to wait in that environment in the midst of a pandemic. The one time I did wait it took over an hour to wait to get my blood drawn. Also, they tout being able to make an appointment online, but their app does not allow that, so I couldn't even make an appointment. Mercy, this was a really bad move.Update - I use the whiteside location and it has improved since the first few months after the takeover. The appointments app now works and it is easy to get in and out.
Steve Dunehoo: Quest wants you to schedule your appointment online ("to give you some of your time back"). their web site tells me to try again later (15 times) and I can not get through on the phone. Great time savings so far! This company is useless! Mercy made a big mistake on this one.
7 7: Awful. Delayed lab results and there is literally no way to speak with anyone on any level. They designed this intentionally so you’re forced to set up an account and everything is automated. There’s not even an option for customer service. When you have a problem, heaven help you because your only option is to drive to a location to hopefully speak with a live person. Ugh. Mercy cut corners to save a few bucks and as usual, the patients pay the price. I can only imagine how frustrating this much be for senior citizens. Geesh. I’d give this place negative stars if possible. Absolutely awful and a text book example of what’s wrong with healthcare in this country.
gmurdaugh: I made the appointment online and was seated for my draw in roughly 12 minutes after signing in. The technicians was pleasant and professional.Not bad compared to most corporate healthcare
sheetslj: I have never given a poor review- until today. If I could give a rating of zero stars for Quest Labs would. I signed in for lab work and was given an estimate wait time of 12 min. An hour later (and only 3 people were called back for labs) I asked if I was still on their list for lab work. I was told there was still 2 people ahead of me. I didn’t have another hour to wait so I had to leave.
Lynn Cheuk: I was billed with lab fees even my insurance maximum out pocket had been met. In the past week I called their billing department multiple times daily but no one was answering the phone. Quest service is Terrible and Mercy needs to take action and make things right.
Brian Sharp: This new system mercy is using with quest is a first class joke. Trying to run it like sef checkouts at Walmart. 2 employees and a 2 hour wait time for labs. Sick people waiting that long and older people who don't understand electronics being barked at is beyond irresponsible. Mercy should be ashamed of this decision, Cox will be getting new patients without a doubt.
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Medical laboratory
4. Any Lab Test Now - Springfield
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· 53 reviews
1921 E Independence St, Springfield, MO 65804
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Victoria Aladeokin: Very nice family owned lab testing business. Mark & Julie were very nice and kind to my children, parents, and I. Mark was very professional while drawing labs for my parents. Service was quick with no wait time.
Micheal Bosancu: Lovely folks . Genuinely want to help. God bless them.
Mica Zverev: Best experience I’ve had with getting my blood drawn, not painful at all and they give the results fast. Also Mark & Julie are super sweet and nice!
Irina: I asked who would be drawing my blood,making sure it's a registered nurse or a doctor (I personally want only nurse/doctor to draw my blood from the vein and I don't care that federal and state laws don't have such requirement), administrator was very surprised and said Mark has a master`s in theology(?) and they have been here for 12 years, then mentioned he was a doctor. Mark had gloves on but he cut an index finger out, so after he sanitized my skin he touched my vein with his unglooved finger. I said I wanted my skin sanitized again, because I don't feel comfortable with people who don't follow basic higiene rules when punching my veins. He said he already sanitized his finger, and he had been in medicine for 30+ years but he sanitized my skin again and then touched my santized skin with his finger again.
Izzy Do: After having such a nightmare situation trying to get a PCR covid test done for travel through Walgreens, I was suggested to take the test here and I would get my results back the same day.They promptly helped get me tested and the results back within an hour. If it wasn't for them, my whole vacation would have been ruined.I wish I just did the test here from the start. Would have saved me nearly 3 days of headaches going through Walgreens after the first test came back as "inconclusive" wasting valuable time that I only had 72-hour window before my flight took off.Very nice people and professional. Thank you!
Matthew haygood: Quality testing at a good price and very convenient when you need answers fast.
Caleb Smith: Mark & Julie were so sweet and kind. They were prompt, professional, and very welcoming. And Mark is basically Michaelangelo when it comes to drawing blood. I literally didn't feel a thing when he did the draw. 10/10 would recommend them!
Tacie Oxenreider: Came in today for a dna swab with my husband for paternity testing both of us were swabed and an supplies to swab the baby were given. Mark and Julie were both great and didn't mind our crazy toddler. Quick, efficient, and very kind 10/10 recommend!
Elaine Griffith: Just had to leave a review after my experience today. Mark and Julie were incredibly kind and so sweet. I’ve never enjoyed getting my blood drawn more than I did today. Can’t recommend their office and services enough!!
Jason Brockman: Travelling back to Canada from our daughters wedding and needed a safe honest place to have lab test done. Mark and Julie not only met but exceeded our expectations. And in true southern style treated us like friends recommending some of their favourite breakfast spots while we waited for the results. Truly a first class operation with two of the nicest folks at the helm.
Jessie Trokey: Mark and Julie were such friendly people and explained everything so well. I got my test results back within 24 hours and they answered any questions I had. Definitely recommend for any lab testing needs.
Adam Bauer: Friendly staff and top notch service!
Chris Blackburn: First class personal service.They care about your health here and want to make sure you get the right testing done and understand it!
Mark Patton: Had blood work done here this morning. Very good customer service and just good people. I love that.
Hannah Hedrick: Never expected such great customer service at a lab. The owners were both extremely friendly, and went above and beyond to help me. I truly appreciate their kindness! Definitely coming back the next time I need a test.
Sam Wilson: Mark does a great job and is very friendly!
Jacob Willis: Amazing service. Very nice people. I got my lab test results back the next day. I'm very happy with them and their pricing.
Marla McKan: They were two of the kindest people I've met. I highly recommend them.
sam lee: Just flew in from overseas, and went for PCR test. The owners were very accommodating! I would highly recommend!
Stephanie Gordon: Quick, easy and relatively painless. Prices are reasonable and I was in and out in minutes. They were very friendly and personable as well. I will definitely be back for any lab tests in the future!
Lisa Williams: I have been going to Any Lab Test Now for several years…. In fact I go there to have my lab work done every year for my physical instead of getting it done at my doctor’s office. Mark is so good at his job, I never even feel a thing! Julie (his wife) is always so sweet and even recognizes me. I won’t go anywhere else for labs. Love them!!
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5. Pathology Services of Springfield - Springfield
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· 3 reviews
1000 E Primrose St ste 550, Springfield, MO 65807
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Brandy Lawrence: The billing for this place is absurd. Looks like a scam. When you call their phone number, it puts you into a phone tree that no one ever answers. You then eventually get a call back from a number out of New Hampshire who wants all your personal information. Definitely feels like a scam. Do not recommend.
Stephan Bryan: Doctors are absolutely great, but the billing is the worst on the planet. I have yet to get a bill that is correct. I get tired of calling every time I go to the doctor to get the bill straight. They use some billing out of Lombard IL and they are terrible and provide terrible service. Almost seems like they are trying to run some billing scam have you pay extra and only straighten it out after you call they keep the rest.
Shannon Marler: Absolutely horrible. Random text messages used as “billing”. Text message with a link asking for birthdate. Just lazy and looks more like a scam than the billing department for a doctor.
Jessica Jamena: I have been over charged for services and sick of it. I better not get another bill. Why would a local service sent out to another state with out talking to the patient or checking insurance? Of course Missouri insurance isn’t accepted in Colorado! Now because they didn’t ask permission I’m out $1500!!! Do not allow your dr to send anything to this place.
Steve Bryan: The billing for these people is done out of Lombard IL they provide absolutely horrid nasty service. When they screw up billing because of their incompetency they just immediately go to trying to get the customer to pay so they do not have to put in effort in fixing their mistakes. Calls can take up to an hour before you can talk to somebody. And these people could care less the hassle you have to go though if they can save a dime using these people. You don't care about people and that is the business you are in.
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Medical laboratory
6. Quest Diagnostics - Springfield
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· 62 reviews
3302 S National Ave Suite B, Springfield, MO 65804
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Jake W: It was quick, they were nice, they did the draw in 1 shot and from arriving to leaving took about 15 minutes.
G Fleck: In & out quickly and efficiently
Katherine Boyd: The company overall has poor customer service! Because my employer didn't give me what time frame they gave drug tests they do not accept responsibility that the automated system doesn't say anything about the times available. Drug screens you can't make appointments for anyway, the automated recording doesn't tell you that either. Walk ins only for drug screens. Drove 45 min to get the test/screen and was told well sorry. Also 2 other facilities that are listed online DO NOT do drug screens for employers
Kendra Kay Conti: I see a lot of negative reviews, but I had a perfectly delightful experience. Doctor called in orders, they were able to get me in within 5 minutes, and everything was done within 10 minutes.
Gigi Kargel: I had a blood test they had to change codes for one particular test ,my doctor's nurse then called me an said they couldn't get through the person treating me gave their personal number and mailbox was full and my doctor's office couldn't leave a message. Now I have to return for another.
Darrellene Green: This location is great. friendly staff and super fast. A+Jefferson City location not kind or friendly.
Aaron Harden: Very fast and clean. One patient to a room and you can park at the door.
Kyndal Hawkins: I was told my bill would be $200 for labs and I got a bill for over $1,000. When I called to see what happened they said I was misinformed and that I had to pay the bill. When I asked for a compromise or solution they told me I could make payments over 5 months or let it go to collection and that it wasn’t their problem. So frustrating!
Matthew Bradley: I called to pay my bill 4 separate times. The first two calls could not react anyone, I was hung up on the third call while asking questions, and then left on hold to transfer the call for 30 minutes. Will not use or recommend this company. Ever.
Wm. H.: What is GOD’S name is going on with the 15 minute recording that plays when you call this company?!
Daniel Coronado Sr.: We came in with our daughter on a Saturday. The two ladies were very friendly, helpful and patient with us, because we were out of state in need of some lab work. Thank you again.
Jill Akers: As a provider it is impossible to get a hold of ANYONE to place lab orders, get results, schedule an appointment. Everything is automated and cannot speak to a live person. Our clinic tries to avoid this company anymore. SERVICE it TERRIBLE. even reading the past negative reviews online- the response from QUEST is automated! HORRIBLE
WhosYourDadzie LLC: Semi Truck Friendly Parking Lot.
Laurance Eugene Lee Jr. (Gene): Nice people
Carl Sims: My lady has small vains and she had to go 2 times the first time the lady was named Laura. I think but super nice and she did fantastic and didn't hurt my lady's arm . And then she went again was a other lady and she seemed to do a fantastic experience both times . And if the names isn't right. I will find out and edit the review.
Riley Eisenberg: First just making an appointment was a hassle. Then once I got there it was just a tablet in a small waiting room to check in on. I then was told it would be a 12 minute wait but sat for almost 45 minutes before a drug screen. Even more....then they got super worked up over payment when MSU was paying for the the screen. Very frustrated and very terrible experience. Not what you want after just moving to Springfield.
Autumn Neff: I had a good in-person experience while getting drug tested, but the aftermath was ridiculous. I STILL have not gotten my results after the max of 72 hours they said it’d be. Additionally, trying to get in contact with a representative is INSANE. The opening on the phone call takes forever and after all that I still wasn’t able to talk to a representative.
jared lee: The over-the-phone "help-bot" is anything but helpful.
Jennifer Mccowan: Went in had some blood work done and the black lady was quite rude I had told her that the only way to get blood work is to use the pediatric needle aka butterfly because I know how my body is and most of the technicians I have ever been to always granted my request with no issues and always used the pediatric needle regardless even if they missed the vain she also told me that she was going to be the judge of that she really didn’t try to get the vain then stuck the needle in and then pulled it out then got a bigger needle and left bruises on my left arm my right arm another lady gotten my blood work done and left no bruises.
Traci Quinn: I definitely recommend this Quest. They always get blood on the first draw. Very kind, professional, and gentle. I have only waited 5 mubutes for a walk-in service, but I do prefer to make an appointment because there has been no wait time for me. Results are quick, too.
Lifiz Good: This is my first negative review. Still waiting for them to respond to a customer support claim from 2 months ago. I've tried correcting their mistake with my insurance information in my online acct, but it keeps reverting back. I've tried every customer support option I can find. Their auto generated responses just send you in circles.
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Laboratory
7. Mérieux NutriSciences Springfield - Springfield
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· 4 reviews
2835 N Oak Grove Ave, Springfield, MO 65803
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Medical laboratory
8. Walmart Drive Thru Testing - Springfield
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· 1 reviews
3536 W Mt Vernon St, Springfield, MO 65802
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