Best Karma Dealer Springfield Near Me

Gabe Alejandre: Everyone was very helpful and nice. I haven't dealt with a dealership before, but they were awesome. Both Josh and Rich were so friendly, helpful and patient with me. I definitely recommend buying your next car with these guys.

J MADRID: If you're in the market for a great vehicle, go see Josh Butts! I cannot recommend him enough! He will go above and beyond to make sure you find the perfect car for your needs and budget. Josh will be incredibly patient, knowledgeable, and friendly throughout the entire process. He makes what can be a stressful experience, enjoyable and stress-free. Thank you, Josh, for your exceptional service!

tomas estrada: Just bought a car w/ the help from Josh and it was super easy, quick, and mostly painless 😅 He was super quick to answer back with any questions I had, and stayed a little late so I could come see the car I wanted after I got off work. If you need a new car, you should hit Josh up!

Mark Shipley: It was like a ghost town. We wondered around inside the building, unnoticed, for at least 5 minutes. Needless to say, we purchased elsewhere.

Diana Block: It was a pleasure to purchase my car from Napleton Autowerks. John Bradley was a great salesman to work with. Made the whole process clear and easy.Highly recommend giving them a chance to find you the right car!Thanks to everyone for your help! Love my car.

Jonny Diaz: This place is a joke. I had a deal worked out on a vehicle with Ron but it was leaking transmission fluid. It was Saturday and the service dept was closed so he told me to hold off until Monday so they can fix it and we can finalize the deal. He informs me on Monday that they had to order a part and it would be in Tuesday. I get a text Tuesday saying he sold it out from underneath me monday night but if i was interested in something else to let him know. I wouldn't waste another minute with this place but if you must do business with them steer clear of Ron and ask for John.

Kirthan Velpanur: I sold my VW car to Napleton. Both Claude Thomas and Mike Moss did everything they could to make the sale smooth even though it took me some time to get the title. They are a highly ethical dealership and will offer you a fair deal. I fully recommend doing business with them.

Lisa Inlow: Salesman was not as knowledgeable as he should have been, so told us things in error about the car we bought.

C Bonner: Picked up our new Outlander today. Great people to deal with

Keels Kontests: THIS HAS BEEN THE WORST EXPERIENCE EVER! This is honestly the worst dealership in the Mid West, I would have rather went to a buy here, pay here. I would have gotten a better deal and a more reliable vehicle. NAPLETON AUTOWERKS LACKS KNOWLEDGE in all departments and any sense of CUSTOMER SERVICE! There are not enough words to describe how PATHETIC NAPLETON AUTO WERKS is. I will be making this known to anyone I come across. I will NEVER suggest ANYONE to buy another vehicle from this lot I will NEVER purchase another vehicle from this lot!! 0/10 DO NOT RECOMMENDED

Ellen Jordan: Wonderful experience. Really good group of people to work with. John Bradley was our salesman. He was very honest and good to work with as was Bill, I believe was the finance man's name. Highly recommend.

Mara Kelly: John & Bill were both so wonderful to work with! They made the car buying process a breeze and made sure that we were taken care of. They have wonderful customer service and I would recommend them to anyone looking for a new car!

John Johnston: Low pressure.

James VanNoy: This reviews for the service department alone.If I could give zero stars, I would. Service “manager“, is the problem here. I fix a lot of cars at a lot of places. I was forced to fix a Volkswagen here due to software programming.However, upon arrival, I was basically tried to be talked out of leaving my car here due to turnaround time. This was by the service advisor.After going ahead and leaving the car, my low oil pressure indicator was diagnosed as a faulty sensor, and the wiring around it. After Replacing the sensor and fixing the wiring harness did NOT fix the problem, I was then told it was simply the wrong oil filter, and the post it was attached to causing the actual issue.However, I was still charged the full diagnostic charge, and also the charge for the sensor and the wiring housing that I 100% did not need. Plus I was charged for the oil filter, and the post.After complaining about them miss diagnosing the problem, and figuring things out on my dime, I was then told that if I did not want to have it fixed there I could take it somewhere else.I don’t normally leave reviews, but this service “manager“ deserves a scathing review from a very unhappy customer.Definitely would not recommend.

Maranda Pennington: Horrible customer service. The used car manager is a complete bully. There was damage to the front end of the car that we didn’t see and no one mentioned until after we put down our deposit. The manager absolutely refused to work with us on getting it repaired. Refused to give us deposit back. Refused to lower price. Hung up on my husband on the phone when asking for our deposit back. I will NEVER EVER come here to purchase a vehicle again. They are not good people. I would give this place a ZERO if I could.

Dean Dooley: Great experience at this dealership very laid back no pressure selling. Brad in sales and Bill in finance are great. Highly recommend.

Wesley Boothe: 2022 VW Taos with only 8K miles and the car requires a jump start everyday. Don’t buy Volkswagen if you are looking for a reliable source Of transportation. The service team will leave you stranded with your brand new vehicle with no help.

Deana Cook: I had my car In for repairs and when I picked it up my car was damaged. Napleton does not take responsibility and I am out another $400.

Allen Yoest: I bought a used 2014 Passat TDI from Napleton last year. John was a fantastic salesman, I had made an appointment to look at a different car, but it was sold. He took the time to call me before my appointment to let me know, and let me know they had similar cars on the lot. John never made me feel pressured to buy anything and as a result the buying process was essentially stress free. John followed up with me a few times after the purchase to make sure I was happy.I've had some small issues that needed addressed, but all were covered under the TDI/Dieselgate warranty with no hassle. Service cost is higher but that is what you get with a dealership. It has been worth it though, as they always provide updates and clear communication.I really couldn't be happier with my experience. If you're in the market for a new car visit John Bradley at Napleton.

Michael Brewer: My wife and I recently purchased a pre-owned Volkswagen from John Bradley and it was the smoothest car buying experience I have had. We were going to look at this vehicle specifically and it couldn't have been easier. We told John what we were wanting for our trade and they came back with a great deal. We agreed to everything and then met Bill in finance. Bill answered all our questions and was a pleasure to talk with. Never once did we feel like we were getting fed a line to make us buy. Then, after the sale we had to go back and get our second key reprogramed and they washed the car again and filled it with gas. It was just an all around easy and enjoyable experience. If you are in the market for a car I highly recommend seeking John out. You will not be disappointed.