Best Furnace Parts Supplier Springfield Near Me

Jerrys Heating and Cooling LLC: We are Very Happy to be a part of this professional and customer oriented company.

Marc Dillon: Excellent service! Thank you!

Jason Valento: Very organized and efficient parts center. I've done work for Trane around the country and dealt with various parts centers, and this one is one of the good ones.

Gary Edwards: Every time I call to place an order everything seems to be okay but when I receive the order there is always something wrong with the order. This time I ordered a blower motor and capacitor but was sent a condenser fan motor and fan blade.

Rick Stein: Great service

Matt Lockwood: These guys suck so much they are in a vacuum! This is HVAC humor for how terrible they are! It's okay if you don't understand HVAC let me explain these guys are awful! If you were searching for the worst company in Springfield look no further comfort products is the winner! Now go literally to anywhere else and celebrate by not making this mistake #you're welcome#99 Problems in comfort products is one

david roller: They don't have what you need, and they don't want you there, you are a bother.

dakota: Cory in the parts department was very rude and not interested in helping me. I requested a different person because of his attitude. He transferred me to a voicemail. I called back three or four time for the parts desk and it would go to the voicemail. That don’t happen so I have to believe Cory was immediately transferring me to that voicemail. I went through the prompts to a different department and got to a woman who I requested a manager. Got to him and explained how I was treated. he did help me with the parts I needed. I have been in HVAC for around 5 years and have not experienced this kinda behavior from a supply house employee . I told the manager about it and I hope he will talk to him about his behavior. But I doubt that will happen.

Chris Langston: Quick and courteous in helping us get a part we needed quickly.

Jason Huffman: Extremely unfriendly

Danell Walters: Brett went over and above his call of duty today at sonic— he’s a rockstar!!!

Josh Ivey: The staff is great! Friendly, helpful, they really go out if their way to get what you need.

Big Dawg: Parts get your parts.

John Smart: Great service and convenient location

Roary Wood: Quick, helpful, and always good for whatever I may need on any given day. The guys that work here are lifesavers.

Jeremy McCormick: Wonderful customer service. They are quick and a great company to work with.

Torrence Belcher: Great customer service from the staff. Always go above and beyond to help with issues even if it is not in their department.

Jeff Lawrence: Awesome guys to work with. Very knowledgeable and helpful. Great products and they stand behind everything.

Justin Kellogg: Quick service! Great professionalism! Great Product!

Matt Baker: Great customer service, and very knowledgeable about their products

Chris Burch: The main brand we install and ONLY brand I will sell. Guys at the store are very helpful. Will go out of their way for you.

Michael anzuoni: Great place to work manager is a man that is fair and he knows what he is doing boy was I wrong about this place

Rich Callahan: Great bunch of guys

Brett Callahan: Super quick turn around on parts ordered!

Misty Wallis: Super nice group of guys. They go out of their way to take care of our company. So glad we have a parts store in Springfield now!

Richard Patty: Refused service. Automatically assumed I was a homeowner even though I gave him my company name. Very condescending attitude. Typical Lennox rep.

Nick Ryan Oliva Garbutt: Cody smells

Douglas Christlieb: Been doing Business with this company for over 20+ years always have been happy with them. Great group of people!

Brett Callahan: Libby is the best!

Terry Deeser: More worried about closing up and going home thin helping there customers when it's close to closing time will never come back

Chris Baes: I've only had to deal with them a couple times but they're always very helpful and have always had the part I needed at a great price.

Seung Lee: Best store in town

Stanley Mahan: Staff was great readily big help to me.thank you very much for help an information. This morn..

Nibiru _: Great service, props to JT and Darren

Kimmy Welch: Friendly services and great prices!

Chris Burch: Been going to Johnstones in 4 different states for over 20yrs and dont have 1 complaint. The guys at the Springfield store are great. I'll continue to go here until I expire

Brandon Annin: Good prices and sells electronics parts to the public.

ZACH HARTGRAVES: Great customer service and they also had the best price in town.

Seasons Three: Positive:ResponsivenessThe always have a well stocked store. And knowledgable staff to help find solutions for your problems.

Helen Eastman: The epitome of customer service. Russ is one of a kind in the BEST of ways. Had what we needed in stock and at the last moment!!!

Nick Gunther: Large selection of parts and materials!

Rick Martin: Awesome place. Great customer service .

Nate “deepseat” weter: Fantastic business. Walked in as a non contractor to a very friendly and helpful staff. They had the 30+5 capacitor I needed and answered questions I had about installation. Our A/C is blowing cold, I learned a lot, I saved $$$ and my girlfriend is impressed. That's a win fellas.

Erick Hutson: More than once I have walked into this place as a non-contractor and came out happy with the service. I've walked in with something that is broken and they find a new one or what is compatible replacement. Knowing that I am not trained in what I am about to do, they offer some helpful advice.

Rick Woodiel: Very knowledgeable and Friendly staff with a large selection of parts , tools, and drive belts.

Neil Kwiatkowski: Buy local because this place looks out for ya when you need them the most!

Turtle M Pinkish Gnome: Not a very useful store if it closed.

waveofmist: Best parts supplier in SW MO by a long shot

Ronnie Martin: Love this place, feels good going somewhere where they know there product & go the extra mile to help! 👍

Constance Derby: Fantastic people and service!

Jr R: They're friendly and eager to help.They have consistently assisted me in solving my problems. I believe it to be rare to find a business of this quality.

James Lawrence: They had the part I needed and the staff was very friendly. Great place to shop. Will continue to use them.

Therrin Dickinson: I just want to give these guys a shout out. As a woman walking into an appliance repair store, I was never looked down on (even though I had no clue what I needed). These guys treated me with the utmost respect and even told me if I had more questions when I got home to give them a call and they would help me.They are very knowledgeable and friendly. The first time I had to go in for a part I had it in my hand and they saw it and knew exactly what it was before I even made it all the way in the door. The second time I called ahead (I have to drive quite a distance to get there), not only did they have the exact part I needed, but they also held it for me until I could make it into the store to pick it up.I highly recommend them 🙂

Micheal Bosancu: Great people! Always helpful.

Joel Belden: Grèat parts house. The best service in the area. I have used them for 25 years now. Good job Jim Grey.

Jason Nichols: Twice now they have had parts in stock for repairs I've needed AND had good pricing as well. While I hope I don't need them for a while since it means I'm needing to fix something, I do recommend them if you are fixing something and need some parts or advice.

Kris Keller: Always thankful for Stone Parts any time I'm trying to DIY something. Great service, advice, and great parts.

Matthew Russell: They helped a good friend out of mine and deserved a good review for the way they respected her and helped her. Highly recommended. Class acts.

S. Mc: They had what I thought I needed and provided me an exploded view of my machine to show me another possible suspect for my washer issue. Rather than a belt it turned out to be the suspension/shocks for the drum itself. Yep, they had those parts on-hand as well and worked my needed parts exchange.Thanks! The suspension repair was extremely simple!Psst. The cheap oem dryer knobs that kept breaking a few years ago have never been better thanks to the version you provided with a hard polymer bushing inside. Have yet to break open the second one....thankfully.

Christina Romaniak: I always get excellent service here. The parts number is a third party service. Call the service number and talk to the store associates. They always have the parts I need in stock for same day pick up!

Ahna Hopp: Trying to return something with a reciept wanted 20%restocking fee fine whatever but wouldn't take it back. Because there was no card but the numbers were given. Out money and gas from having to drive n hour to return it. Bad for business.... Will never shop here again and will tell others to go someplace else....

julie brassfield: These guys are very reasonable in price and friendly. If you have tools you can repair it yourself!

tjaetherchannel: I have tried to use these guys several times and I always end up on hold for a MINIMUM of 20 minutes. I am so tired of being left on hold for such a ridiculous amount of time. If hold times are this bad, why would you not hire extra staff or have extra phone lines, etc? No one wants to wait on hold for half an hour for anything. I'm currently sitting at 23 minutes on hold to check for a replacement Timer for my Dryer. I've already found the replacement part online and have it one click away from ordering and receiving it in the next three days. I want to support local business but they make it painfully difficult to even reach them. And the attitude I usually hear is that they are too busy to care. So again, why not hire more staff to better suit your customer's needs? I would have happily given my money to local business but I am not going to waste almost an hour on hold. That's poor business planning for customers.At 26 and a half minutes someone picked up my call and said, "We don't have that one in stock" and I had to tell the guy I've been holding for over 25 minutes and haven't spoken to anyone yet. He put me back on hold and someone answered my call another few minutes later.The price for the part he quoted me was over $150 and the same part I already found online and have in my cart for only $25 + shipping.I guess I will stop contacting this company to do business and just stick to online ordering.=====================================================So I saw that someone responded from the business to my post and I just wanted to add this little tidbit to my initial response.I have owned my own business before. I have another business I own now. And I can tell you that no one that contacts me has to sit on hold for nearly 30 minutes every time they call.I was making a very sincere observation based on multiple experiences trying to use this company. You can tell the quality of service (lack of professionalism) and lack of accountability this business has by the response. Personal attacks against an unsatisfied customer because they have legitimate complaints against a business is highly unprofessional.The review and the response back speaks for itself. I know I've made the right choice to do business elsewhere.

Rob Taylor: It was great pick up the part way before time will do my part to get it done I'll use them again

jonathan ingerson: knowledgeable and helpful staff. had parts on hand at a reasonable price.

Holly Freeman: I highly recommend Stone Parts! I went in to their N. National, Springfield, Missouri location today with a dryer heating element issue, they went out of their way to check everything, provide the parts needed, and went above and beyond in their service

Lacey Watkins: They have or can get just about any appliance part you need.

Donnie Wilson: These guys and gals are always very helpful and their parts and service are 100% accurate and priced right.

Bob Stiff: Great, honest people!

Rob: Great service!

Jeff Spicer: Great bunch. Always friendly and helpful at a fair price.

mike self: They have had all the parts I have needed

donna bibb: This is a great place to find any part you need!

ray brother cattle co: I looked the part up on amazon and it was going to be a week before I could get it. My father in-law said call Stone Parts so I did and they had just what I needed! It was honestly the best service I’ve had in a long time makes me think I should be buying locally on more things!

Tom Ross: Not helpful at all. Did not offer any assurances that the part would be the right one though I had the original.

Darrin Coy: Great place to find appliance parts. Very friendly!Highly recommended for any parts or service.

Mayhem Modz: Hold times too long, need more employees

Nick Gunther: Great store with very helpful and friendly staff!

Stacy Stockton: Baking heating element self destructed on a Saturday. Looked for one locally but no luck on the weekend. Amazon had them but it wouldn’t arrive for 10 days. Called Stone on Monday and they didn’t have it in stock but would get it for me by the next day. Showed up the next afternoon and it was waiting for me, and cheaper than Amazon. Would buy from again!

Jason Randles: I assume all the people that gave good reviews went into the store.They have 2 different numbers and If you call either one of them you will be put on hold indefinitely or put on hold for 10 + minutes and be hung up on.

Gene Brown: The team at the South side location is always friendly, helpful and very knowledgeable. They have very reasonable prices and a good selection of parts. If tjey don't have the part you need they will do their best to find it and order it for you.

Mark Mahoney: Always been great to work with!

Zachary Lewis: Tom is an amazing employee! He was a huge help and made it quick and simple to help with my issue.

Chase Kelly: Very helpful and ordered me my part fast. Great service.

Chelsey Elisabeth: They are very helpful.