Best Waterbed Repair Service Saint Louis Near Me

Amy Fisher: I would give them 10 stars! I called STL beds the night before I had to move as I was having an issue draining a waterbed. I was using the drain & fill kit but when I turned the water on in my bathroom sink to create the pressure to suction the water out, the pressure was too fast and was going to over flow so I turned the water pressure to medium. I couldn't tell if it was draining the bed or not so I found STL online (I'm in FL), called and I got Doug. He let me know the bed would not drain at half pressure and I needed to buy a Drummond Transfer pump which I could get at Harbor Freights. I went into a panic because I needed to drain that bed as the movers were going to be at my place the next morning. STL was closing in a few minutes and I had never used the pump before. I was half in tears because where could I get help if I needed it? Doug assured me I could use the chat message link on their website even after they closed and went on to give me his personal cell number "just in case" and assured me we would get my waterbed drained that night. I hurried up, got to Harbor Freights, (Doug even recommended I check online at the HF close to me to make sure they had the pump in stock, which thank God they did!) got the pump and everything went as Doug said it would. He explained to me how to connect the pump and what to do. I did call him upon my return to let him know everything was working as it should! Talk about going the extra mile for customer service and I'm not even a customer of STL. This just tells you STL is a first class place for ALL your waterbed needs.

N S: Most people who are making a large investment in a bed tend to research prior to going, to get an idea of what their looking for.That's exactly what I did as far as mattresses and stores to buy from.I found STL Beds, they had 4.9 stars which peaked my interest. I started reading some reviews, finding many have had excellent results.I visited STL beds on April 1st, 2023 with a pretty good idea of what I was looking for or at least I thought. LolDoug was our salesman, hands down the BEST experience I've ever had purchasing a new mattress. Doug is extremely knowledgeable when it comes to making sure his customer's find the right mattress to meet their needs. Doug spent 3 hours with us explaining how each mattress is made as well as the pros and cons.If you want a good quality mattress and exceptional quality customer service. Please go visit Doug at STL Beds, you won't be disappointed.

Deb Foley: Doug at STL is the best. I had a tricky situation which required figuring out how to make an antique headboard/ footboard work with a new bedframe. Doug worked with me ( long distance) and came up with a creative solution. Easy invoicing, great shipping … wish I lived closer- I would use STL for everything!

Chris Doerhoff: My family and friends have been going to STL beds and Doug for a very long time. Today I just purchased my 5th mattress from STL Beds. We can't wait to get our new mattress home and the first sleep. Great service and great experience EVERY time!!

paige mclain: Fantastic customer service!!!Purchased the bed support for a queen bed and due to the specs of my new bed frame, I wound up needing to cancel my order. I would not have known this had the owner, Doug, not reached out to me to verify that I had selected the right product. It is so rare to order a product via Amazon and actually have a human, let alone the owner of a company connect with you to ensure a good experience. Cannot speak to the products itself, but based on a comparison to others online while I was shopping the materials and construction are superior.

Linda White: Great service from Doug on our order from STL. We had to order support system for our queen bed. Doug was amazing and so friendly. Thank you for helping us.

Dawn Rethmeyer: I searched months for the perfect bed and box spring, and finally found exactly what I was looking for at STL Beds. Mike was very informative and helpful throughout the entire process. If you're looking for great quality and impeccable customer service Mike is your guy and STL Beds is your place!

Deanna Rice: I am now on the 3rd bed purchase from them! They go above and beyond every time I walk in. I tell everyone I know about STL beds. As long as they are open, I’ll never go anywhere else!

Laura Walsh: I recommend STL Beds completely. Their customer service is 2nd to none. Doug knows his stuff. He and his crew go above and beyond. When i called needing a bed, Doug was able to get me just what i needed the very next day. I have sent several family members to him at STL Beds, and they were treated right. Thank you Doug and crew for all you do!I am one happy customer. - Laura Walsh

Debbie Lupkey: Thank you STL beds. We were in dire need of a king size bed makeover, new mattress, the whole works. Went in Monday morning and had new bed Monday afternoon. You guys were great. Thank you so much.

Cathy C: There are not enough words to say how life changing our new mattress is from STL Beds! Never buy a mattress from one of those "big name" chain stores! Doug was amazing and explained so many things about mattress quality that my husband and I never knew. He took his time and never made us feel rushed as we tried out many different ones in their show room. The one we ultimately picked arrived yesterday, and the delivery crew were on time, polite and professional, set up our new bed and hauled away the old one for us. Last night was the first night trying it, and it was so comfortable, supportive and perfect in every way! I can't believe we went this many years of life not knowing a good, quality mattress! Do yourself a favor and check here first and you will not be disappointed

kathy mundinger: I received a phone call from Doug in regards to the measurements of my antique bed for the conversion frame. I'm so thankful for that call. Although the measurements were fine I/we discovered that the conversion frame wouldn't work due to my bed having a single hook/pin system vs a double hook. Although I was disappointed, Doug explained everything to me and did give me another option. His customer service saved me a lot of unwanted frustration. Thank you.

D Baker: My new STL Full to Queen Conversion Kit Lowered Rail Bed Frame Converter DRCV1L arrived within a couple of days of placing the order. The package and contents were in good order. The frame assembly was easy, and the bed frame was very stable, even with only the center cross brace. The box spring and mattress are well supported, and stable with both me and my wife aboard. The bed is in a guest bedroom and has not yet been used, but have every expectation that it will serve its function.

Benjamin Kay: Pros: Probably the widest selection of different mattress types in St. Louis from latex to foam to spring to hybrid. Owner (Doug) is knowledgeable and eager to help you.Cons: Really difficult to have a straightforward conversation with Doug about mattress quality. He loves to talk about how a mattress is hand-made, regarded as "luxurious," capable of withstanding the forces of a hydraulic press, made of "organic" material, etc. I don't see how any of these factoids is supposed to help me judge the comfort or material quality of a mattress. I asked Doug to educate me about the foam density and spring count of his mattresses, but he would not give me specifics. He just could not stop talking about how many pounds of wool were in the mattress cover. Ultimately got fed up and bought a mattress somewhere else.

Kirk Fischer: We purchased the full-to-queen conversion rails. Delivered promptly, easy to set up, and works properly. Very satisfied.

Jillian Capewell: I ordered a bed frame support from Walmart and got a call from Doug asking me about my bed to make sure I ordered the right thing — it turns out I did not, and he was very helpful finding the right parts for me and explaining how to install them. I'm so happy I found them because they were so helpful!

Denise Tindall: Great service, quality product, fast shipping, frame fit my antique head and footboard perfectly, thank You Doug.

Michael Moore: I called inquiring about a metal bar frame in replacement of the wooden slats and pegs that came with this set. Not only did Doug sell me a quality product but he gave me instructions on how to install it myself. From the materials I needed down to the exact measurements. Nowadays you dont come across this outstanding level of customer service so easily. 💯💪🏾

Johnny Young: I needed a mattress and Doug Belleville made it happen easily and timely! Its rare when a good deal happens and is delivered within the hour! What a team at StLBeds! Thank you so much!

Matthew Rink: I'm really happy with my experience buying online from STL Beds. When I got a follow up call, it was clear how knowledgeable they were. We love our new mattress and are looking forward to many nights of quality sleep!Update (good news!):Just ordered another mattress from STL Beds. Received the same quality service as last time - triple checking all the order details with me, making sure I understood everything and answering any questions I have. Would not hesitate to purchase a third mattress if the need ever arises :)

Noah Mekton: Great store. Helped find new mattress and bed set.

Lois Acheson: I originally bought a brand new bed in June of 2020....right when pandemic hit. I went to the Watson store (now closed) and bought a queen sized platform bed, headboard, footboard, mattress (paid $999.00) for mattress, also bought mattress protector (lifesaver), had it delivered, set up, the works. Unfortunately they were out of stock of slats so I got a metal frame instead.Fast forward to the present: got diagnosed with Type 2 diabetes, lost alot of weight, ended up with back and neck problems. Figured would get a mattress topper, was sinking into mattress! So I went to lemay ferry store, bought slats, and they were delivered on Saturday. Unfortunately I didn't have all the pieces to my frame (was unaware). Randall & Joe were here nice, took photos of where missing pieces should be...they informed Sal at warehouse and the following work day when I called Sal, he told me they would be bringing out correct pieces for bed and install slats.When I measured bed, measurements came out for a full sized bed. Sal said he would speak to his boss, Amanda. The delivery guys just left and I couldn't be happier! They installed correct pieces, brought up queen sized box spring. Apparently I measured incorrectly, measurements were off by just a little (my mistake). I asked if I could swap out mattress (new one firmer), and Randall said no problem! They brought it up in the rain and took old mattress and frame back! I wish I could have tipped them more! I can't thank everyone enough at the bedroom store to work with me like they did!I highly recommend this company! They go above and beyond!

Val Ued: I got to run around to six different people in six different locations and still my 10 year warranty on my bed doesn’t cover the remote control after four years. Very dissatisfied

LAURA GIOVINO: My sister and I both got a new dresser and nightstand for our new place. They had a nice selection of choices at reasonable and they had it in stock!

Steve Lawler: Ron Schneider is the best!

Diane Bloomfield: Great store nice man helped me waterbed drain tube. Thank you

Hezron Scientists: The Bedroom Store is a very great friendly environment. Salesman do there best to accommodate what you need in your living environment. I have a great experience everytime I shop there. A great store to recommend friends and relatives.

Mark Jones: I wish I would of went to the Bedroom store first. They were the only store that had mistresses in stock and they were cheaper than the other mattress stores. The Bedroon store also had the most helpful employee.

jane murphy: They had our waterbed mattress. The guy who helped us was very nice.

Sandy Johnson: I would highly recommend the Bedroom store! This is our second purchase from them, and since mattress purchases are such a huge deal, their purchase policies make you feel better about making the commitment. I will never shop anywhere else for a mattress, also because they go above and beyond every time to make sure we are completely satisfied. Do not shop anywhere else for a mattress!

Alex King: Ron was extremely helpful and knowledgeable. He bent over backwards to make sure we were taken care of and offered with any future questions.

Michael Manion: The manager helped us find a bed frame even though the store was closing. He took time to go through the warehouse and came up with the exact match and gave us fair price.Thank you

Chelsea Threewitt: Excellent customer service! I have horrible neck, back and hip pain constantly and getting a new bed has been top of the list! I left today knowing i would be able to actually get a good night's sleep!

Daemon Factor: Helped me out greatly when I was having a terrible day. Highly recommend.

Eric Bayers: Beware of shady warranty practices,return my first bed due to faulty memory foam issues,gave me full refund,got second bed,then had a issue with that bed,returned that bed,told me would give me full refund toward third bed which I have now,but are charging me full price,told me in person and on contract that they would use refund the difference,now stuck paying 3,400 dollars on a bed that I should have only paid 1,300 dollars,very sad

Patricia Brand: After looking on the bedroomstore.com for s new waterbed mattress, I called The Bedroom Store closest to me to inquire if they carried the mattress in store that I found online. The gentleman, Ron, was so very helpful and said that they didn't carry it in store however he would be happy to call their warehouse and see it they had the Constellation 2 mattress. It was only about 10 minutes and Ron called me and said the warehouse had the mattress only there it is called a Tranquility 2 mattress. Ron was so good, he took my order and credit card over the phone, called the warehouse and told them to get it ready for my husband to pickup. Ron even called back to make sure we had the directions on how to get there and the phone number to call for curbside pickup.My husband went out there, called and they brought it out and put it in his truck along with the conditioner and receipt. Very courteous people!! Ron is mailing me a copy of the receipt as well with the warranty.I could not have asked for more kind assistance from Ron at the Bedroom Store and the person (s) at the warehouse!! They truly went the extra mile!!! THANK YOU!!

Gloria Graul: Ron was a wonderful sales person answered all my questions with no pressure on buying. I got a great deal on my mattress and box springs!

Mr. S: Awesome experience great beds great prices friendly staff

Katie Cancila: Very accommodating, lower prices than Bedroom Store and much better ratings than Mattress Firm.

S J Subracko: I received great service throughout my whole experience buying and receiving my new bed.The most important thing for me was the patient, kind and caring interaction I received from Azira, my salesperson. I called her after the sale with my questions and concerns and she was very helpful and kind.Janice Subracko

Jim Quick: Allysia was super helpful and informative without being pushy. Very enjoyable shopping experience!

Danielle Nicole: Money laundering. Noone EVER in this place. NOT EVEN EMPLOYEES .

Andy Kimmel: Great service

Kevin Carle: It was Great! My wife and I had been planning on buying a new bed soon but not then. After we were there and saw what is available now, the price with discounts since we were repeat customers, the great salesman, Larry, who explains everything and never pressures you, we decided to make the move now. We were able to delay delivery until our remodel is done. We are buying more of a bed now than we planned at the same cost as a lesser bed was priced at years ago.

Jason Rublaitus: Joshua at this location is one of the friendliest and most helpful person I’ve ever had the pleasure of doing business with. No buy pressure whatsoever at this store and Sleep Number products are still top notch.

sunny redd: It was a wonderful experience. Our salesman Larry was so helpful and knowledgeable. He didn’t rush us or pressure us. Honestly I was worried we would be pressured. I am so glad I was wrong! I look forward to being a customer for life.

Jackie Jones: Josh is a good salesman and treated us very professionally. But, we paid for delivery and your advertising free delivery.

Dan Parish: Great staff and great bed, a little pricey but the last one lasted 16 years

Theodore Wilhelm: Larry is Awesome to work with!!!

Nicci Vogel: Larry was the absolute best! He was informative without being overwhelming, and really took his time listening to our needs and wants. We came into the store somewhat on a whim, and ended up purchasing our new bed right then and there. Couldn’t recommend the location or our friend Larry more!

Tracy Fetters: Matt F is the best! Made the purchasing process so easy, he is very knowledgeable about Sleep Member products and asked the right questions to help me find the perfect be for my needs.

Matt Crecelius: Ask for Larry. He's the best.

DARRYL GREEN: We were greeted as soon as we walked in by both salespersons. Josh who had texted me after I looked online met with us and was very professional and fun to deal with. He had the necessary knowledge but was not pushy. I was in commissioned sales for over 30 years and thoroughly enjoyed our experiience with Josh. We ended up purchasing an I8 after he looked up and saw thats what we had now. We were thinking we had a 5. He also was alot of help with accessories. We would recommend him to anyone wanting a Sleep Number bed.

Ro Kiefer: Very nice experience. Only customers in store at the time. Had three staff members that gave us their undivided attention. Looking forward to the delivery of our Sleep Number bed! Thank you.

Tim Mohr: Great service, fast.

William Covington: Absolutely horrible experience. We purchased the bed over the phone with the store representative, and everything was fine until the delivery this past Saturday. The technicians installed the bed incorrectly, and this was not realized until they had left. When I reached out to the store the next day, the individual that’s always the bed basically said “well you can call customer service but they’re not there and you probably won’t get a callback for 24 to 48 hours”. Needless to say that once they sell you the bed the customer experience goes out the door, and the inability of their delivery drivers to side of the bed is a big turn off. The bed was returned this morning and I encourage you to do a ton of research before investing in a bed like this. If you’re looking for an inordinately expensive air mattress, by all means move forward with a sleep number.

Trevette Brown: our salesman Josh was awesome, flexible and full of valuable information!

Anthony Combs: I was about to spend over $2000 for a mattress and they wanted to charge a $200 delivery fee which totally ruined the sale. No option to pick up the mattress. You have to pay a delivery fee!!! I walked right out of the store. They did call me 15 minutes later indicating they can do a price match with this sale and the next sale in a couple weeks that would offer free delivery but I would have to request the refund. No thank you. This left such a sour taste in my mouth I will never buy, own or recommend a sleep number mattress to anyone.

Genevieve Sutton: The team at the S. Lindbergh store did a great job. Greeted as soon as I walked in the door (and on Labor Day weekend), very attentive to what I was looking for and very knowledgeable. Got a quote to discuss with my husband who was out of town. Came back the next day to order something a little different and all went very smoothly.

Bill Been: Matt is a great guy and salesman. Super knowledgeable about the different products