Best Watch Manufacturer Saint Louis Near Me

Marcus Baca Martinez: Customer service is unbeatable. Nothing like having the president of Monta size your bracelet with his own tools. The St Louis pride is strong here. I suggest any watch enthusiasts in the area make an appointment with Monta.

Andrew Lang: Great experience going through the collection and talking watches with Justin. Chose the silver Triumph - super comfortable bracelet and the Triumph looks great.

Augie Lopez: Today I had the pleasure to meet with Justin, owner / partner of the Manta Watch Co. I’ve been looking at this brand for awhile and since they are based in my hometown of St. Louis, Missouri I decided to give him a call. I made an appointment to meet with him and look at the different Manta models. OMG. The pictures on the internet does not give these timepieces justice. The quality and wearability of these watches are amazing. The dial color, polishing are up there with brands that cost 3-4 X more. I already got the gray dial Triumph as my next watch to purchase. I have to put a Manta watch in my rotation. Swiss made, STL based.Thanks Justin for spending an hour hanging out talking watches and showing me these amazing timepieces.

Harley Steck: Got a new noble watch today. It's beautiful.

Mike S: EASILY the nicest and most engaging people in the industry, they were as excited to see me as I was to see them.

Michael Halko: Great watches! Can't recommend enough!

Shadi Shalaby: One of the best watches I owned , well made and a great looking Watch, my wife loved it , thank you guys for the great service as well.

Michael Vasta: Great watch ! Excellent customer service.

Matt Wagner: Top notch product. Design and execution are flawless with great attention to detail. The new technology employed is their product is innovative and cutting edge. Already one the Oceanking and drooling at the new Triumph. I have yet to find any other watch brand that provides all of this quality at their price point. One last thing. The owners are St. Louis locals and are a good bunch who care about their customers.

kyle hedrick: After reading several blog reviews of the OceanKing, and reading about the founders online, I decided to take a risk and purchase one. Simply fantastic. And not just the watch. This company is committed to the personal touch (excellent customer service). I could not be more pleased. In fact, I have already pre-ordered my Triumph and am cannot wait for their GMT watch!

Grant Stoecker: Over the past 8 years, I've owned a score of Swiss watches ranging from Tissot to Hublot, and not one of these watches has made an impression on me the way my Monta Oceanking has. Everything from the presentation box to the case finishing is incredible. Not only is the watch well designed, but also incredibly accurate. My Oceanking has held chronometer spec timing since the day I got it. Like an Eames chair, the Monta is well designed, timeless, and functional. The hard decision is not whether or not to buy a Monta, it what dial color you're going to go with.

Joe Mark: Bought an Oceanking as soon as they hit the market and I couldn't be happier. Not only is it a great piece, but the Monta team has been exceptional in responding to any questions I've had. Just ordered my Triumph and November can't come soon enough!!

Zach Schaefer: I saw one of the MONTA owners demoing the Triumph in person two weeks ago, and loved it so much that I bought one on pre-order! Looking forward to getting this field watch in November!

A Leon: Nice watches, battery change, quick service.

Brian McNabb: Great job getting my wife's job Anniversary watch resized! Quick and professional.

Rich Murray: 6/26/21 6:45 pm. Bough a new watch and had a band put on my backup watch. The young lady I dealt withMarissa, was professional, polite... just outstanding!! This is what customer service should be!!

Kelly Payne: Over priced

Pamela Truelove: The staff is very nice and quick to service their customers🙂 I will always take my watches to them for batteries or repair💯🙋🏾‍♀️ Thanks Dakota Watch company❤️

Robert Simon: The service is great ! The staff is 100% prefect. Great selection of Watches and bands.

Teresa Henry: Good place to shop at !! Great customer service

Pepper Stark: wonderful. I bought a watch online and it was way too big even after taking out all the links. I brought it to dakota to see if they could make it any smaller.They replaced the clasp with a smaller one and it fits perfect now. They were very friendly and prompt with their service. If I buy any more watches, im going to go through them instead of online!

Chris Allen: Took my watch in for a battery replacement now there is moisture gathering under the glass of my watch face. Not only was the battery completely overpriced my $120 Gshock isn’t even water proof anymore. Don’t let these idiots anywhere near your watch if you want it to last longer then 2 days after they get ahold of it.

Brendan Pruett: Good service

Ilia Mici: Way to pricey for a buttery replacement

Tim Vickie: The gentleman behind the counter was very friendly and helpful lots of nice items

Scott Servis: 8$ car wash for free,,, it was a good night,,, free vacuums

Tasha Lewis: Very fast and efficient service. Would definitely recommend bringing your watch here to be serviced.

Vanessa Twyman: Excellent service. Would definitely recommend going here!!

Kim Becker: Brought my mothers watch in for a new band, walked out with a brand new watch for myself, AND a new band! Great service!

k oslund: I went in for a battery change and I was very happy with the service. They cleaned my watch, changed my battery and offered me a new band. My watch looks brand new. My new favorite place is Dakota Watch Company!

Virgina Vendt: Your stand was closed with a sign that indicated return at 3:30. It is now 3:40 and no one has shown up. Very poor business ethic.3:45 still waiting. The cardboard clock sign was not working correctly. The attendant arrived and did a great job. We understood the problem with the time. Good place to shop!

Nathan Leventhal: Me and my Fiancé stopped in today to take a look at a few watches. Ended up not looking at anything.. Multiple sales people and staff had numerous oppertunites to at the very least, welcome me into the store. Nothing. Questions? Nothing. Zero. As a retail business owner in the area, this is absolutly unacceptable! Will never return and will take my business elsewhere.

SB SB: Always a nice experience at this boutique. Thanks to the staff and management. Picked up a wonderful timepiece and they also supplied some wonderful literature.

M F (Cato): Had a pin break off my wristband on my old speedmaster. From out of town and had the dealer repair the watch. They repaired and tuned the watch. Received the watch 8 weeks later and was completely satisfied with the work and service. The store manager and service was excellent. Highly recommend and again totally satisfied customer.

MaryLouise P: My parents made an appointment online for 11 AM today, June 25, 2022. They arrived to the store only to find it closed. They received no message about their appointment being cancelled, much less an apology. I expected better customer service from a luxury brand honestly.

Robert Wadley: great service. got the new 007 on a NATO strap. Couldn't recommend more.

Bryan Baker: Outstanding service and exceptional products. The staff knows there product. If you want exceptional excellence then this Omega Boutiques is for you.

Robert Notgrass: I was very interested in purchasing a watch from them and indicated to the sales lady that I was ready to buy. But, when I talked to her about the price and some financing options, she became very unhelpful. She quickly became defensive and rude and i felt that I was treated poorly. The lady I was working with got all flustered and frustrated with me and I ended up leaving the store disgusted and very disappointed. It's a shame she let a sale slip right through her fingers. I would not recommend this store to others after my experience.

Scott Rysdon: As the other reviewers have said I do not recommend the Omega Boutique... at all. No returns policy on high value luxury goods, I guess Omega believes they don’t have to. Only problem for watch enthusiasts is you can’t find the selection at a dealer so you can try a very high priced watch on... IF you go... don’t buy anything! UPDATE: Although I still love the brand I was on the website just yesterday and found out you can return items there, curious I know.

Jim Hankinson: I bought an amazing watch at the Omega store. Donna was very helpful and answered all of my questions. Great customer service to go along with a great watch. Thank You.

N.P.: Never do business with them. Go to an omega dealer. If you purchase a present and a person does not like it there are no returns or if you exchange for something of lesser value you eat the difference. Do not do business with this store.

Paul Campana: 12/17/2020 I just picked up my Omega Solid Gold Constellation after having it serviced and I was extremely happy with the quality of service and treatment that I received from the Manager of the store - Donna. Donna addressed all of my issues and concerns when I brought the watch in and then had the watch serviced and now its as good as new !! It's crystal clear to me that Donna and Omega are very proud their brand which has proven 2nd to None.3 Years AgoSuperior customer service! I have visited and purchased merchandise at the Omega Boutique at Plaza Frontenac numerous times as I am a big Omega Watch Enthusiast. Hercules is very knowledgeable about his products and always super friendly. He also keeps me up to date on the latest promotions and invites me to special events at the Omega Store via email. Every time I stop by, I see a new style of an Omega watch that I consider purchasing.

Perry Stubbs: The service in this Omega botique is second to none. Arielle assisted me and I recommend anyone looking for any product Omega produces to work with her. I went in to buy a measly $160 band for my watch and was treated as if I were buying a $10,000 piece. I will certainly be returning for all of my Omega needs in the future. While the store is exceptionally high end, there is a welcoming aspect that I have not always experienced in high end retail shops before. There was none of the arrogrnace that is prevalent in some of Omega's competitors' shops. Keep up the great work! You've earned a new customer.

Robert Busch: I bought a watch in Chicago at the omega store. They St Louis store refused to refund or exchange it at this location within the 14 day warranty period. The technician said it was defective and then reran the test a second time and proclaimed it was fine. I’m now dealing with the original location Chicago store and my credit card company. I would not purchase from them.

Ronald Wagner: I appreciate the red carpet being rolled out every time I visit. I appreciate leaving the boutique more knowledgeable than I came. Louis is my go to when I'm tracking the latest LE Olympic Watches or helping me understand movements in vintage pieces. Thanks for being awesome!

Tracy Tracy: Freaking awesome

Mike Wallis: They treat both me and my well-loved Omega Seamaster like royalty each time I've visited for work or advice. One of the finest retail experiences you can have. They are very knowledgeable & professional. Probably best to visit them while well-dressed and clean shaven, as the the store is very upscale, as well as most of their clientele.

Bradley Shelton: Amazing staff. Always friendly.

John Mimnaugh: Great timepieces and great folks to help you find what you need.

Keith Williams: The place sucks and over priced and the people think they are better than the average person .To bad for them I had enough money to buy the place out I will never come there.The people are Rude

bad Good: Walked in unshaven wearing jeans and needing a haircut they act like i was going to steal a watch . Walked in two weeks later in a suit shaven with a haircut and got much better service. Wish i would have got the guys name he was tough to talk to i somehow knew more about his product than he did and he needs to brush his nasty mouth out. How are you going to be a sales man selling a premium product and i have to step back just to talk to you!! Any way they didn't want to sell me a watch we couldn't come to a agreement on the price.

James Inlow: The attendant was friendly and knowledgeable about His product.

kastriot destani: Great service from the lady behind the counter. Made sure I bought what i wanted

mike benz: I have two Dakota Watches that just stopped working one day. It is not the batteries. I have tried that. I have tried to get a hold of Dakota through the internet because i believe they have lifetime warranties, but can not get a response. .

Andrea L.: Yesterday, I received the most unprofessional customer service I have received in recent years. First, I stopped by the Dakota kiosk to get an estimate of a battery replacement. After about 5 minutes of listening to the sales representative gossip with who I presumed was another mall employee, the sales represented finally acknowledged me and told me the price, which was $30 with a two-year warranty for an MK battery. I then said I would go to another location within the mall for an estimate as well, because the warranty is the most important factor for me to consider. I reluctantly came back to the Dakota kiosk because the other mall location was temporarily closed, and delivered my watch for service. After about 2 minutes, I returned to the Dakota kiosk to inform the sales rep that I was able to get a five year warranty elsewhere, and asked if she could match the warranty. She replied "I only work here. I do not set the prices or anything else." I then asked for her to stop the repair, and return my watch. In the usual customer service business, most sales people would try to accommodate the customer to some degree, to keep the business. She did not. In fact, she pointed her finger and yelled at me saying, "Do not do that. Do not do that. You brought your watch to me and now you're telling me you don't want the service!" I removed my face mask so that she could hear me clearly when I said, "Ma'am, I did not raise my voice nor yell at you. I simply asked if you could match the warranty. I will be sure to escalate this situation to management of Dakota Company." Passerby mall customers stopped in shock, watching and listening to ensure I didn't need help with this situation. She snarkily remarked, "That's fine. I'm the manager and my name is Corinne Taylor."I was thrilled to take my business, and all future business, elsewhere. Please do not give any business to Corinne Taylor at the St. Louis Galleria. If she is a representation of the company, Dakota needs to institute immediate adverse action and customer service training.

Keiwauna Alexander: Wasn't here

mimi good: Did good job on my watch

Johnson Johnson: I attempted to change my own batteries on my Casino watches. I couldn't find the batteries I needed, and I also lost a few parts. I stopped by Dakota to see what can be done, to avoid sending out. Dakota had everything I needed and got my watch working again, they also did a pressure test to make sure it was ok to wear in the water still!!! Thanks for the great service!!!

Tasha Lewis: Brought my grandmothers watch in to have serviced. My grandmother had broken her citizens watch and needed the band repaired. The band had broken in three different places. The girl working was able to fix the watch band within a few minutes. She even offered to clean it. My grandmother was thrilled to have her watch fixed!

Kim Becker: Fantastic experience here at Dakota Watch company! After having several places look at my watch unable to find the issue staff here was able to pin point when I dropped the watch my hands had come loose, they quickly diagnosed and repaired the issue and I was out the door with a working Watch! Wow! They have earned a customer for life!

k oslund: I don't write reviews often but I wanted to say what truly excellent service I just received from Dakota Watch Company. I took my watch to three different places and no one could fix it until I got to Dakota Watch Company. Bravo!

Jonathan McAllister: I will preface this review by stating that I've never written one but I felt compelled to share this experience. I went to Dakota Watch company to have a link removed from my luxury watch this morning. They removed the link and a month later the watch fell apart at the link they had removed. I went to another jeweler in the Galleria to have them fix it Because Dakota wasn't open yet. They told me that Dakota had forgotten to put the slide back in and that they should make the repair for free and that they didn't have the expertise to make the repair. I went back to Dakota and conveyed the error the other jewler believed to be the issue and the employee at Dakota accused me of being a liar saying they didn't do anything wrong and that while she could repair the watch she wasn't going to because she thought I was rude. I then went next door to Fast Fix, whos repair guy told me he has gotten more business off of repairing Dakota's mistakes than independently. He further affirmed Dakota's error and moreover said that they had bent and broken all of the replacement pins to fix the watch. Thankfully he had the replacement parts and was able to repair it. Moral of the story: never use Dakota Watch Company to have your watch fixed, especially if it's expensive! End rant.

Jacqueline W: Last time I was there and woman was very helpful and informative. I am on my way there now, will post after my trip.

Wes Moorhead: Brought my watch here for a battery replacement, they were happy to replace the battery and an employee named Charassie worked on the Swiss Army Victorinox watch.After about an hour of her working on the watch she brings it back to me saying that she is unable to put the clasp back together - note these watches should not be disassembled by the clasp, there is a special pin that should be removed in the band.I asked for a receipt showing that she worked on the watch so that the store could be held accountable for reassembling the clasp - she REFUSED to give me a receipt and said she is not charging me for the battery and that I should leave.At this point I insisted to pay for the battery since my watch is now disassembled. She was very rude and started yelling at me and that it is my fault for owning the watch and bring it there..After inspecting the clasp there are now dents around the pin holes and they are scratched all around them. Very badly.The next day I call store Manager Emily Kranz to explain the situation, she was nothing but extremely unhelpful. She told me that there is nothing they can do since I left the store with my watch they are not responsible.AVOID AT ALL COSTS.

Shay Hodzic: If it was an option, I would rate my experience 100005 stars. I came to Simons when I began planning my wedding, I knew that I wanted a timeless piece to keep forever. I came to Simon's based off the positive reputation they have in the community and they DELIVERED. Since the first that I came a year ago, I have closely worked with Jonathan and I couldn't have wished for a better experience. Jonathan was very professional, kind, and transparent. I told him exactly what I wanted and he was honest with me about the shortages, time frames and just did a really excellent job at communicating. I received the phone call that I my beautiful watch arrived two days before my bridal shower!!It was the best experience ever; I truly felt all of the love and positive energy from the entire team. I came in to pick up my watch 30 minutes before they closed; Jonathan was prepared for my arrival, another gentleman adjusted my watch and taught me how to do the adjustments myself, and Stacy did a complimentary cleaning of my engagement ring so that it was picture ready for my bridal shower! I was tight on time so I could not do the engravement the day of, but again Jonathan was so accommodating and offered this service at a later time.I truly could have not asked for a better experience. Thank you Jonathan and entire team for the BEST EXPERIENCE, I will cherish this memory forever. I look forward to adding to my collection and sneaking in some extra cuddles from Ronin!

David Furst: Have purchased a few things over the years from Simons and every time had a great experience. They do an awesome job and their staff are extremely knowledgeable and courteous. Customer for life!

amar jadhav: This was my first experience at Simon Jewellers, and was an excellent experience.Stacy was very hospitable and of immense help. I bought my first valuable time piece from them. Stacy was very informative and helpful during the entire process. There was no pressure of buying something else and was a memorable first experience. I felt very welcome for a first time customer. Stacy was very knowledgeable and showed me several time pieces till I picked the one that I liked. Will definitely return for my next one!

Andrew Eastman: Jonathan was a pleasure to work with - approachable, professional, and very knowledgeable. Zero pressure, great experience.

A Co: They handled the servicing of my watch and did a great job. They have a cute shop dog too.

Jean H.: Excellent customer service. Everyone was very helpful, patient and kind. They definitely went above and beyond. Thank you for everything! Big thank you to Jonathan! Meeting Ronin was a special treat! He is definitely an angel!

G G: The best

Ken Knee: Stopped in for the first time this week to look at Rolex watches. I’m looking to be a first time buyer. Jim Goodwin assisted me. Very friendly and knowledgeable. Treated me like a VIP and got me in a wait list for a variety of watches I’m interested in. I plan on making Simons (and Jim) my regular jeweler! Thank you Simon’s

Jim Block: Simons is the best and most professional place for watches or jewelry. Their service is excellent and Simon and Jonathan and their staff are always there to help in anyway possible. I have known them for years and they do a fantastic job with all the lines that they represent.Jim Block

Lucy Li: Visited Simons for the first time today. Lynn was so friendly and helpful! The store is so nice inside and my daughter and I felt very welcome as soon as we walked in. I love that after I expressed my interest in a Rolex, Lynn showed me the models they had on display, and took down my information and the specs I was interested in. The process was extremely straight forward, easy and quick, which allowed my daughter and I to continue on with our day :) Looking forward to visiting the store again soon.

Dan Rottler: I recently had the pleasure of doing business with this family-owned jeweler and was blown away by their top-notch service. From start to finish, they were incredibly friendly and easy to work with, truly understanding my needs and preferences as a client. Overall, I highly recommend this jeweler for anyone looking for a seamless and enjoyable jewelry-buying experience.

John Tee: The entire team at Simons is friendly and very helpful. I’ve purchased Jewelry and Watches from them over the last few years and I fly or drive all the way from Texas just to go see them. I won’t look anywhere else

Mo: From the second you step into the store, you are greeted by the owner and staff as if you are part of their family. Simon and Jonathan have made such a warm and welcoming environment. They have a stunning collection of jewelry and an array of watches available in the case, including Rolex, which is rare to see these days. I have closely worked with Mike, who is very kind, extremely knowledgeable and a pleasure to know. Whether it is for a beautiful piece for my wife or a watch for myself, he has gone above and beyond to find what we are looking for. We truly enjoy our time at Simon’s and interacting with everyone there, including their gorgeous dog, Ronan!

Joy C: This is our second time to shop at Simons. My husband and I had an amazing experience at the store. All the employees are so welcoming whenever I stop by just to visit or shop. Jim and Stacy have been great to deal with! Very easy to talk to and helpful in helping us picking up the right watch for us. Picking up our second timepiece was just like our first one which is nothing but wonderful. Thanks again and I can’t wait to continue our collection with Simons.Only caveat was that we didn’t get to see Ronin this time! 😀Stan and Joy

R Ryan: Staff was amazing, very friendly and the service was impeccable highly recommended❗

BBjoen: Perfect interaction.

Raymond Furgason: This is my new go to jeweler! I got the wife some beautiful stud earrings and also scored a Rolex with Simons! I’m forever a customer.Allow me to name drop and jab at Clarkson. Very annoying to browse with, I assume they work on commission due to the very pushy staff. Simon’s staff absolutely not pushy, and I believe they are not on commission. Just great experience overall .

Robert Klostermeier: Great productk knowledge.

Jake Cottle: Stacy was extremely helpful and knowledgeable in all of the watches I was interested in. She made my first watch buying experience seamless and enjoyable!

Clint Williams: Had a great experience at Simons with all the staff!