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1. United States Postal Service - Downtown West
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· 110 reviews
1720 Market St Rm 3035, St. Louis, MO 63155, United States
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Darla Ell: Can't receive gifts or cards with money or gift cards in them. Crooked thieves that work for the postal service steals it all.Thanks for nothing
Valery Starr: Hours need to be posted.
Said /: For truck drivers, delivery here receives /drop off at 7:00 a.m., so if you come at midnight, they will not take the delivery until 7:00 a.m., so just chill out until 6 a.m. and then start checking in or going into door s33.
Chornell Douglas: This is the worst post office ever I have dealt with in my life I have been waiting 2 weeks on a piece of certified mail that they say that they have a tracking number on but can't nobody find it it don't make sense to how can you have a tracking number on something but you can't find it I'm receiving all this other mail but I'm not receiving my check and it's been 2 weeks this is the worst post office I have ever dealt with in my life they can't help you do nothing I will recommend you go to any other FedEx DHL UPS do not deal with United States postal service's you are not going to come out of their happy.Horrible, they are thieves multiple stealing cases they need to be brought to justice
Somi Aviane: Horrible. Ladies can't do line management and the way they speak they think they are giving good customer service but they are super ghetto with it
kaw thaw: Horrible placepeople that worked here are show no respect
You: Very very fradulent postal and they thieves and crooks
Regina Dennis-Nana: Lines move fast
Remi A.: Worst service I've ever received at the post office. Staff was extremely disrespectful. I would not recommend going or spending money at this location. No parking. No public restrooms. I refuse to spend my money in a place that has no regard for customers.
chris olenick: super slow and lose packages at this distribution center.
Donoson Group: Jessica in the Business Unit has been extremly helpful in many situations, and seems to really care.
Iris Ayana: Horrible experience attempting to get my passport. I set appointment for passport and picture weeks in advance only for these unprofessionals to tell me they have no camera and sent me to spend more money elsewhere for them. No one called to reschedule me or anything. If I could give 0 stars I would.
Vasilij Jones: Don’t go here slow
Roberta Black: The post office is rarely busy. The architecture alone is worth a visit. Marble and granite accents adorn the walls and floors. Most of the action is hidden from view. But not the beauty of this historic structure.
Nairobi Enriquez: Website states this is a location you can submit passport application and get photo taken, this is incorrect. Associate stated, “camera was stolen a month ago.” Needless to say this was a waste of time. I wouldn’t be writing this had they a. Called me the day prior considering I booked the appointment for photo and passport b. had someone behind the counter stated this earlier instead of bouncing me around from line to line and having me wait, just to say, “ Oh… I forgot our camera was stolen.” Associate also said he wouldn’t bother to assist and see if another location would honor my appointment. Thanks for the lack of help.
Влад Пилявець: Receiving is terrible.
Isaiah Lollis: Lost my very important package. Wont answer the phone at all. A few times phone seemed to be taken off the hook
Ann Austin: Always very helpful and their extended hours are so convenient for those who work 9-5.
K W: My mail had to come to this location when being rerouted. I haven't gotten any mail since July 2021, it is now the end of Oct. They never respond to complaints nor call back. Utterly ridiculous. I know people who have worked there, they literally play all day.
David Grindstaff: Question: How many inept incompetent people does it take at a St. Louis USPS Office to make the entire system fail?Answer: All the people that work there!!!!!!Three days to cross entire United States. Then 4 days sitting in the St. Louis Office.....see the issue?!!!!
Diane Merritt: Today I went to the Main Post Office on 1720 Market Street. I was not certain where to park, and after passing the Post Office west-bound on Market Street I turned left at the light on 18th Street on and pulled into a parking lot at the side of the building next to a space marked “reserved for the postmaster”. Two men were getting into their car so I asked if I could park in that lot in order to mail a package - they warned me might get “ticketed by the postal police”. I saw a postal vehicle parked on 18th Street with his lights on and queried where can I park to mail a package. I couldn’t hear or understand his reply, so he said “let me turn around and follow me”. I followed his vehicle from 18th street making a right turn eastbound onto Market Street where he led me to the entrance for (free) postal customer parking. I would never have noticed this entrance as it is a bit hidden away and not directly in front of the postal building. There were several open slots. I parked, walked up a few steps and entered a building and asked the uniformed officers in the lobby “where can I mail a package”. They courteously and politely directed me to the correct entrance for the Post Office Store lobby. When I arrived in the lobby I saw about 6 people standing along the walls and took a ticket and stood in line. I was immediately called to the service counter (no waiting) by a very helpful postal employee (clerk #35) who assisted mailing my package to my son for his birthday and sold me stamps. She was very nice, kind, polite, professional and cheerful. I left and was back in my car in less than 5 minutes. This was easily one of my most pleasant post office experiences ever. Thank you.
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2. United States Postal Service - Forest Park Southeast
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· 55 reviews
4120 Manchester Ave, St. Louis, MO 63110
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Matt Meyerhoff: Terrible. I can never get them to deliver mail to my building. I'll get mail maybe once a month, meanwhile I have companies and people reaching out stating the mail was returned as undeliverable.I've contacted customer support multiple times and nothing has changed. If this is your local office, I guess you just get screwed.
Po-Ying Fu: Not many people during weekdays. Service is fine.
Jonathan Parsons: Excellent service, friendly staff!
Brianna Stevens: Such friendly and fast service!
Donna C.: I was trying to get information about a package sent to the wrong address. I contacted Tracy and she stated she would talk to the carrier and never did. I had to call back again to ask someone to look into it. Sadly, Customer service doesn't exist anymore
ST L: Of all the post offices I deal with regularly, this is one of the better ones. My only complaint is that at least once a month the "systems are down" and they lock the front door middle of the day and you're just out of luck and have to go elsewhere. Since they lock the outer doors you can't even go in to lobby to drop mail in the slot. It's odd because it seems to happen once a month and I have never seen this at other Post Offices. That said... I have seen much worse issues at other POs in the St. Louis area, so for that reason I would still rate this location higher than the others. The people who work at this location are also usually pretty friendly. I have rarely come across a staff member that is not friendly here.
Greg Naas: Sent my tax returns back to me for being short 20 cents postage.
Ashley: Confused why I was turned around at the door to go get a mask but the whole staff is maskless and talking about the office business, filing grievances with their union against their job, and cussing to each other loud enough I can hear in the lobby while waiting telling their gossiping stories to each other…. unprofessional
Tori Spencer: This location lost 2/3 of my family's packages. All shipped at the same time. Lots of confusion on where the package is/was. We had insurance on it and they denied the claim?? So.... we're just SOL. Great. Don't trust this location with your holiday package or anything vital for that matter. Useless.
Austin “Dabuhdu” Venable: DO NOT SEND MAIL HERE!3 packages stolen in a month, they never got to a sorting center and the ladies at the front desk don't care what happens.In contact with the inspector general, postmaster, and local cops to find out what's going on.Your days are numbered, thieves!
Mohnd Elmontser: Nice staff and friendly!
Andrew Baxendale: They regularly decide to just not deliver mail to this whole apartment building and claim "no entry." Absolutely unbelievable.
Blue Sky: They're unprofessionals.
Angela Wu: Today 11/05/2020 at 11:45am, the lady and the gentleman at the front desk are super friendly! The lady was very patient with me while I was preparing my international shipment. Totally opposite of what I thought about people who work at the post office. Thank you for your great service!
Daniel Mascarenhas: I did not have a four star experience, but compared to other USPS locations, this one was like heaven. Hence four stars, so it shows up higher than the other ones in the area. At least they answer you questions, and get the job done. They could be friendlier though.
Ryan Boyle: My experience here today was entirely positive. Luckily, there was only one other person in front of me and I was in and out fairly quickly. The clerk that served me was going through training, and her trainer was very polite and walked her through the entire process of processing an overnight package. I wish more patrons would post positive reviews to help counter everyone’s propensity for only leaving negative reviews when they feel they’ve been slighted.
Lolita Randle: Someone is always there to great you with a smile.
Don Rumer: Home delivery stinks when normal carrier is off. do not receive postal delivery about once a week.
Eddie: USPS online tracking says my package was delivered, yet I have not gotten a written slip, door knock, or door bell ring. This is not the first time this post office does this kind of behavior. I find this unacceptable and terrible service. I cannot stand USPS. Pathetic.
JD JOHN DEAL: The Workers Inside the Post Office are the Best.....
Marc Garcia: Excellent Service with a smile every time!!!!
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3. United States Postal Service - Central West End
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· 125 reviews
4021 Laclede Ave, St. Louis, MO 63108
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rick link: Very friendly and professional.
kat smile: Everyone of the people who has wait on me been very nice and gave me great costumer service
Cheng Wei: Just don't go there if you want to deliver something. I sent my mail (first-class) there on April 8th, and it was supposed to be delivered on April 10th. Today April 16th. it's showing in the distribution center.
Bojan Karan: Generally there are very rude and dismissive people. The mail got delivered to the building and the post office guy kept asking people for their apartment number as he didn't believe who gets the mail....1. None of his business. 2. Not his job what so ever. His job is to deliver mail the an address nothing more. Nothing less. Anything passed that needs to go trough the proper channels. 3. You have no right to deny deny anyone their mail just because you think so...you're a nobody.
Kelly: Nothing wrong with this place except the fact that the employees somehow go out of their way to be rude
James Washington: Great little post office off laclede...
Alphasiona Pollard: 0/10 TERRIBLE service. Workers were rude and offered no customer service. Scanned my package in as delivered but did not deliver my package. Is doing nothing about my package
Jay P The Third: There’s only one lady who gives good service & customer service. She works all the way on the right. The rest of the employees act like they don’t want to deal with you and don’t offer the same level of service as that one specific employee. Only reason I come here is bc they close at 6.
Leah Mantooth: I go here almost every and the staff has always been kind and patient, doing their best to just do their job. They, like everyone else, are understaffed and sometimes the wait times can be long, but the only complaints I have here is how incredibly rude some of the other customers can be.
csmorrow242 Morrow: The mail delivery for this area is horrible. They fail to properly close mail boxes in a high crime area.
marlagx_1: USPS is terrible. Our package was delivered to the wrong address. My son exchanged a $1200 pc to a friend for a $600.00 item. USPS is NO HELP, they refuse to give us the address it was sent to. My sons name is on the package, we have the tracking #, but wrong address! My son found out by sender that the package was sent from USPS to UPS, and my son had to PAY $10.00 to UPS FOR HOLDING FEE for 24 hours. If I could put 0 stars I would!!
Gerardo A: Very agressive people working in that place.
Truelove Jackson: Today on April 26th, 2022 I come into the United States post office located 4021 Laclede @9:59am to ask if the mail carrier could collect all of the mail from my old apartment out of the mailbox so that I could pick it up because I no longer have access to this mailbox as I am no longer a resident. I was instructed to ring the service bell to request a supervisor to help me. I rung the bell several times from 10am until 10:36am no one ever came to see what was needed. Four other postal employees inside asked had I been serviced yet? I responded "no". Finally the young lady who originally instructed me to ring the bell for help noticed I was still standing patiently waiting for Tyra the supervisor to come from the back, Tyra never came to help the lobby to help any of the 3 customers waiting. The other two ladies that were waiting left without getting helped. I had no choice but to wait because I have very important documents in that mail. It's really sad that some employees don't come to work to actually work their jobs just pitiful that usps would employee these lazy, useless people.
Lynetta Jones: If this is the location where my Postal Carrier works from...the delivery service is terrible. My mail is constantly being put in my neighbors mail box. We have complained about this problem many times but still no change...some evenings there's a mail truck...but no deliveries. Mail use to be considered important... We need better service.We also get a lot of other peoples mail put in our box for different addresses...terrible service
Evgeny Aleksandrov: Staff needs better training. Heather is rude. I voiced concerns that the price she gave me for international shipping went up from an initial quote.
Geoff Ward: Great service
Emily Trask: This location deserves more stars.It’s the only post office I’ll go to. Everyone is friendly, fast, and the process is easy.
Zachary Messaglia: They lost my package in this post office.
Andrew Glantz: Dontalisha was super helpful and efficient! Very happy with my experience getting a package sent out quickly
Austin Kent: They got me in and out, the lady behind the counter was very nice and pleasant. I will definitely be back. People don't post enough about good experiences.
Ronald Love: Fast friendly service
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4. United States Postal Service - Lindenwood Park
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· 138 reviews
3232 Clifton Ave, St. Louis, MO 63139
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Felicia Brown: Friendly staff. Quick service.
Bill Belgeri: I just dropped a letter today but when I need to use the lobby I always have a good experience
Aubrey Wilson: Poor customer service
Timothy Wimsatt: Easily worst and slowest post office ive visited waited 20 mintues to pick up a package which their system says is avlaible fpr pick. Only to be told I cant find it so it must be out for delivery. No wonder you cant make any money your goverment system for tracking thi gs dosent even work. Thing is its probably at thw post office in some obscure corner somewhere.
Garett Foster: I put a hold on my mail and package delivery knowing that I would be out of town for 4 days. I got the confirmation emails, but the service was not held and the packages were delivered anyway. They sat out in the rain for 2 days and two of the three were ruined.Update: another package was delivered while mail was supposed to be held, and this one was taken off my porch. Absolutely ridiculous that this has happened twice in six months.
Alex Davie: The worst USPS location. They do not have shipping labels accessible before entering their long waiting lines. So, instead you wait in line 15+ minutes just to get a shipping label and then you are told to fill it out and return to the back of the line just to wait another 15+ minutes. All while the staff are rude and short with their customers. If you have to drive out of the way to go to another location, do so.
Heejun Yoon: If I could give minus stars I would. Every time I go in this place the employees are angry and upset. It's like you're bothering them being there.Two weeks ago, I shipped one package to Texas and another package to New York. Two have not arrived yet.The worst experience happened today. I tried to ship a package to South Korea and asked Sabrina, a post service clerk, for the form I need to fill out. And, she asked me to write "South Korea" on the box and I did. After I filled out the form, I went her again to ship the package. And, she asked, "Where are you sending this, China?" And, I answered, "No, South Korea.". An, she replied, "Where are you sending this, North Korea?" And, I answered, "South Korea". And, she yelled at me, saying I should write South Korea in English on the package, which I did already, and she did not find it on the first place. This is clearly overt racism and I am very concerned and felt psychologically damaged by Sabrina's behaviors. Did she apologize for her behavior? "No."I believe USPS should equip surveillance camera or something to monitor their employees' behaviors. They do not have to be nice all the time, but they SHOULD NOT be rude to their customers.Please read others' ratings on Google reviews before you visit this place. Yes, there are few positive reviews, but if you read lowest ratings, you will read lots of similar stories. I hope USPS takes this seriously and no others go through terrible experience, like mine at this place.
orel dahan: Horrible service
Dance Class: I have a package sitting there since 10/4/22. Cannot reach anyone. Horrible. Second time this has happened.
Catherine Mros: I had a great experience with one of the managers here, Wanda. A package of mine was incorrectly scanned and looping through the system. She was super nice and able to give me a surprising amount of info about my package. She told me to call her back the next day to check on it, but it was delivered to my house early the next morning. TLDR: Wanda is the best.
Deborah Halter: Nice post office.
ST L: Update: Today I walked in with a package. Zero people in line and two clerks looked like they were reading magazines. Asked for my prepaid item to be scanned and get a receipt. Clerk said “you can’t print a receipt at home?” I said the receipt is to prove I brought it here and you scanned it into the system. Unbelievable.Worst Post office in St. Louis. If you drop off here and your return address is not in their zip code they will let your mail sit for several days and then send it back to your return address zip code where it will hopefully be scanned as "accepted". This has been going on for more than a year and when I asked they admitted they do not scan dropped off mail if the return address is not their zip code. This is infuriating because if you are running a business it makes you look like you are shipping orders late. I have 2 Priority Mail pieces that were dropped of this past Monday and should have been delivered to Philadelphia and Portland yesterday and today but because of this PO's negligence, those packages were only just scanned in my zip code last night (Wednesday) and are now not going to arrive to the destinations until next week on Monday. A full week for Priority Mail which is supposed to be 2 or 3 business days and it's all because this Clifton Ave post office is too lazy to do their job.
Nathan Dawson: Placing mail on hold never works at this location. Customer service is poor.
Rose Lohse: I had a bad experience with a purchase and needed confirmation that a delivery was not made to my address. I provided the tracking number and dates, etc. My post office was great! They typed a letter for me to fax to my bank for the dispute. Excellent service!
Stacie Mitchell: Stay was friendly
Mariah Hatcher: I wish I could give less than 1 star. The customer service here is quite TERRIBLE! I waited to speak to a manager for almost an hour and his reason for my long wait was “it slipped my mind” I really wish I did not have to deal with this highly unprofessional establishment. No one is willing to help.
Mishelle White: I’ve been going here for years. Sometimes a bit slow, but they’ve gone above and beyond for me a few times.
mimi good: Very friendly employees.
robb e (blkrobb): AWESOME customer service. ALWAYS polite and respectful. NEVER had any issues in the 12 years I've been going there. Job well done!!
Erum M: Worst service ever!!!!!!!!!!!!
Merale Ibrahimi: Very rude! Terrible customer service called to check on package and got nothing but attitude and the lady hung up on me
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5. United States Postal Service - St. Louis
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· 145 reviews
2920 Meramec St, St. Louis, MO 63118
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John Day: Tired of the automated phone call would like to talk to a real person and maybe they can help
Brett Doyle: The staff are rude and act like the customers are a burden.I get mail delivered perhaps 2 days a week even though they are congressionally required to deliver it 6 days a week.They fraudulently mark packages as "delivered" even though they are not. Then the package shows up magically like 2-3 days later. I presume they are doing this to make their delivery numbers look good to hide the fact that they are not managing the mail as required by Congress.I get other people's mail all the time and my neighbors get my mail.
emily bihl: I'm a big defender of USPS in most cases, but anything that is shipped/received through this particular branch/distribution center without tracking just "goes missing"—it has happened to me 3 times already (birthday cards with gift cards in them, a return that wasn't scanned in, and a small gift sent to me in a mailing envelope without tracking). It seems abundantly clear to me that, if this has happened to me multiple times over a short period, then this is happening on a widespread scale at this location where items of value are being lifted at some point in the process and stolen. There's no other explanation for this frequency of this occurring—and only with non-tracked mail, which shows it's deliberately based on what can be gotten away with. As this is a federal service, that makes this a federal crime—amazing there's been no investigation.
Damon Chandler: Customer service and mail delivery is horrible. Called about mail delivery several times on different days and the person answering the phone always sounds as if I'm bothering them. I have also been hung up on and lied to when asking about mail delivery.Mail delivery is unreliable, people on my block have sometimes gone 4 or 5 days without receiving mail. I guess the days of delivering through rain, sleet, snow are gone.
Samiyyah Pointer: Looking at all of the reviews I'm giving 5 stars, damage packages and loss of mail is not their fault. They only process what comes in. Every time I have an issue Supervisor Wendy step in and give her best. call and ask for her before being negative
Keith Bright: This company allows its employees to steal rom the customers. Please use a different shipping service. Ghetto is no longer a good model. We must kill the USPS by removing our business. 13% ruin the world.
Joe Clancy: My review is only for Wendy who answered my call and was very helpful. I had been to 3 different USPS locations as directed by store staff so decided to call the next store I was told to go to visit, that's when Wendy stepped in and handed it.
Odeleya Israel: I agree service here is horrible never get my packages but in the system it say delivered they are thieves
AYE-1 DV: I was third in line. There were two women ahead of me that may have lost a package and had to speak with a supervisor. A line was quickly forming. The clerk told the two ladies they would need to stand by the next register. Those two customers were very distressed about their missing mail. I thought things were gonna escalate. I felt the staff did a good job of staying focused on the other customers including myself while the supervisor did her best to stay professional! Customer service can be a real head ache. I couldnt imagine being that supervisor with a customer expecting her to track down her mail. Sometimes you have to be patient in very stressfull situations. Not just as an employee but as a customer.
Joseph Licavoli: I have not been get mail for long time now they need to do there job rigth also will call them they have phone phone
Aaron Smith: Tangible proof why the government shouldn't run anything. I've had to call in over a dozen times over the span of a year to get locks changed on a mailbox. Each time I've been met with rudeness and a complete lack of following through by each person I've talked to. I would pay heavily not to have to use this service.
A & S BODY OILS 1: Ms. Wendy is I do believe the Supervisor and she has been on point for years. I truly appreciate her and all her efforts. She calls me back in a timely fashion and resolves all issues. The generally nice and so are the majority of the mail carriers. Ms. Wendy is a great asset to the Usps and she is greatly appreciated.
Elizabeth H: My prescription was marked as delivered 2 days ago but was not. I was told that she “leaves them on the table” like the building instructions say and to deal with my insurance. Upon review of the footage, she wasn’t even in the building and had been gone for 30+ minutes before it was scanned for delivery. Staff were also in our lobby and footage shows no one picked anything up during the entire time before I went to retrieve my package so the inference a neighbor stole it is misplaced. I don’t know where it is or who got it but the lack of concern by this branch for prescription drugs going missing is concerning. Hopefully my refill actually gets delivered.
Jean: Line moved quickly. Staff was efficient.
King Coopa: I wonder if package carriers play games with packages while at work. Like ‘TOSS THE PACKAGE AROUND AND BEAT IT AS MUCH AS POSSIBLE’. On Monday, the post office did not pick up scheduled package pick up. Dropped it off myself. Long line to the door with one employee working. On Friday, same week, a different package was delivered by USPS, like this. I would give it zero stars but usually I don’t have issues with mail delivery or pick up twice in one week. Usually my mail carriers, who deliver mail and packages, are pretty good with mail/packages.
Rachel Keith: love it
Jenn Deno: This location is the worst in the city. I have fought them for the whole time I have been employed at my job because they just do what they want when they want and then are hateful and rude when you call them out on it. We are a business and are down to getting mail 2-3 times a week most weeks and if they do deliver they often don't pick up outgoing mail. With mask mandates during height of pandemic they would just walk into lobby despite signage saying must have a mask and not to enter lobby in first place. they do not check the mail for correct addresses just deliver as is and nothing ever gets done. These people make more than I do and I have to take our mail to the Charles Coyle Branch myself after hours. Their staff is helpful and very professional at that location. We have made the decision to use them as little as possible due to all of the extra money they have cost us in the last few years. Really awful but poor management begets poor performing employees. They have a few really awesome ones there however they can't do everything all of the time.
slim dixon: This is the worst post office with the laziest carriers!!! The rarely delivery mail/and or delivery correctly!! The "manager" is dismissive when I called to let her know about the issues. These people 🙄 are getting paid to pretend as if they're working!!
Quay Mcghee: Good afternoon my mail was delivered to the wrong address last Friday January 7th I live in 3752 Chippewa apartment building and the employees that work for you all on this route always putting the mail in the wrong mailbox like they don't even try to put it in the correct mailbox someone stole my credit card last Friday now I got to cancel it out and place identity theft on my accounts because the mail man or woman put my mail in somebody else mailbox and it specifically has the correct mailing address all they had to do was read the address and find the right number on the Mail box and I'm sure plenty of others in the community have had the same issue with your workers being careless with people can you please fix this because I can't afford too have fraud on my name I have bill's too pay like you all do
Hugh Cunnyngham: Slow under staffed
Josh Brice: #1. Good luck getting through. Called a placed on a transfer hold for 20+ minutes, so I muted myself. Once someone finally picked up, I unmuted myself and they had already hung up after maybe 2 seconds of me on mute. Called back, no transfer, just a 10+ minute hold. Same thing, finally picked up, attempted to unmute, hung up on after 2 seconds.#2. I had already called the main 800 USPS number and they had filled out whatever missing mail form that was necessary for the issue I was having. Got a call from my local office about an hour later that had mistakingly sent my mail to this office and they profusely apologized.#3. So once I did get through to this place, the lady wouldn't let me talk without talking over me. Kept telling me that it was due to be delivered in a few days. Mind you, the order had been sitting at this office for a week without any update. But I was "assured" that it wasn't there. However, to fill out a form so their guys can find it in the back. Thought it wasn't there though??Just ridiculous service for a simple eBay order that god knows where it is now.
6. United States Postal Service - Benton Park
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· 44 reviews
2700 S Jefferson Ave, St. Louis, MO 63104
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Josh Billington: Went on Friday morning at 9:20 am, and it was closed. Hours are listed as open 9 to 5 Fridays. This is a government agency, how can you possibly be randomly closed during normal business hours. This isn’t some mom and pop shop that can open and close whenever they please.
Kimberly Smith: They close when they want to it’s 4:30 and they are closed so much for having a po box for your convenience
Sheila: People there has been nice at me.Management is truly truly truly horrible!!!It is the most messy I've ever seen about hours!You just cannot trust it. I do not understand why it is.
Erica Neier: This post office has hours almost at the whim of the workers - closed mid afternoon, some mornings opening late, and closed early afternoons. The Post Master obviously is not the best at management to allow this post office to keep operating like this. Just close the post office altogether.
Vanessa Woods: Warning: This location does not follow any regular hours. On multiple occasions I have visited this location only to find it closed during regular open hours listed on its door and online. Very unreliable post office. I recommend finding another location.
S s: I can't believe it The post office is closed during business hours !
Alex Lowery: Website and posted hours on the door at this location say post office is open until 12:30 on Saturday. 11:30 am on Saturday doors locked. It was a bright and sunny day so what happened to the whole “ Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.”
Aurrice Duke: Super inconsistent hours for lunch and the doors are locked so you don't have access to your PO Box.
L B: Bad stuff first: The hours are VERY RANDOM. They close down for lunch at times that aren’t posted. I attempted to drop off packages today and was greeted with: “OUR COMPUTERS ARE DOWN” handmade sign and locked doors. This was on a Saturday, so it’s fitting, and I still had other open post office options. There is no parking lot, so it’s street parking, but that’s never been an issue for me. You won’t find much in the way of packing supplies, so don’t expect to find priority boxes in many sizes/quantities, packing tape, etc.Next, the AWESOME stuff: this spot is very close to my place, the staff is VERY, VERY friendly, which, as we all know, is a rarity when your faced with going to the USPO. There is hardly ever a wait, and if so, it’s less than 5 mins TOPS. I once got bit*hed at by some lady that assumed I jumped the line (obviously not the case, and then offered her my spot), so this is to say that the clientele is pretty, uh, interesting, BUT the workers behind the counter are AWESOME: super efficient, helpful, and friendly. It sometimes feels like my own personal post office, as I get in and out quickly.
Doctor DoeFresh: The employees take a 2 hour lunch everyday 😳. And they lock the doors on lunch break 😳
Kevin Childers: Needed stamps, went in and got stamps. Simple, easy, & Quick.
Jennifer Wilson: I've had a post office box here for years with no problems. I know the mail gets delivered to the Meramec location first so sometimes it takes a couple of extra days after it's reported "delivered." Staff has been friendly and helpful when I need assistance.
Woody Stemms: One issue is out of the staffs' control. When a tracked package arrives at the "63118" postal facility, it's marked as "delivered" to a box, but it's really not. They are supposed to deliver the mail and packages to the Jefferson station by 10:30, but it's often much later, and there isn't a physical notice in the PO Box until the following day.
alex greer: Talk about I hate I stay in the area where they are THE postal mail carrier... IM NOT GETTING ANYTHING!
Matt Creighton: Sign says they open at 9, its 9:11 and they still aren't open
Jonathan Agoot: They won't take packages of a certain size because of the protective glass... Poor customer service.
Shauntrice “Beautiful” Davis: They do not answer the phone. Return calls or emails. And you don't get your mail mostly. Carriers or mailman needs training. I suppose to got paid 2-3 weeks ago. No one knows where it is....
D. Williamson: Rarely leave reviews and more rarely negative ones. My experience at this post office has not been positive. Not so much the employees but what happens afterwards. They lost 2 packages - one was 11x17 so not something tiny - never found them. One the shipping label on the box was returned mangled (a long time later) but at least we knew. Now a much needed 9x14 envelope package I expected to be in another part of town in St. Louis, MO yesterday tracking shows it is in Indianapolis, Indiana! NO more shipping from this location. Two stars because I can walk there on my lunch hour...too bad you can't count on what happens afterwards. I seriously was thinking I should mail this somewhere else...but took another chance.
Jenna Block: Completely useless. I don't get my priority deliveries when it says the package is being delivered. This has happened 3 times out of the 4 times I'm suppose to receive it. The worst post office I have ever encountered.
John-Paul Witt: Came at 10 am, door was locked. The front door reports opening at 9am. Unable to access PO box, etc. It is not a holiday nor is there severe weather.
Dylan Garbarini: I went in there with a positive attitude and their attitude was reciprocated. I only had to ship a package and deal with a current resident issue (which took only 2 minutes), but the clerk was very helpful.
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7. United States Postal Service - East Saint Louis
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· 30 reviews
950 Missouri Ave, East St Louis, IL 62201
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Paris White: Fast services and respectful and professional staff.
Gutted Fitness: It’s just not a reliable location. They’re often not open when they say they are, especially on Saturdays. It’s pretty frustrating, when you can hear them in the back but the lobby is closed 15 mins after it’s supposed to be open
Cotton Wood: I want to comment on the new postal worker by the name of Carmen who delivers at Cottonwood Park Apts. Carmen always has a great attitude no matter what the weather conditions are and time of the day. I am truly blessed to have her on this route and the USPS need MORE people who is dedicated like she is. SHE IS AWESOME, and I had to write about her. Thanks Carmen
Lavadius Eubanks: I've been waiting for my package since Saturday. They're slow and unreliable. I don't why there's a United States postal service in East St Louis, instead of Belleville. My package says awaiting delivery scan since Sunday morning after they refused to deliver it on Saturday. Amazon, FedEx, UPS and even roadie are better than this carrier.
Jay Perry: Sad place for business lost my refund packages was returned to my home a week after mailing was informed by postal worker to go to Belleville location for further returnes
Wyndia Smith: Always reliable with answers when I call.
Megan McDonnell: I’ll save you all the long story of the situation I’ve been dealing with, and just say that of the several USPS agents who have assisted me in the last couple days, no one holds a candle to Miss Carla at this location. She honestly went above and beyond to help me and I’m well aware that she could’ve just said “sorry, I can’t do anything”.So thank you x100!
AMBER KUTZ: I haven’t received mail in 3 months waiting on $80,000 in checks from clients, post office says they have nothing there and we haven’t received anything But junk magazines. This is ridiculous.
daniel jones: I awalys get great costumer services
GHOST HETFS: Been waiting on mail for 6 days, as soon as I have 3 things very important waiting tobe received in the mail all of a sudden I haven't received mail in a week.
Melvin Harrington: I have not received mail in a week
rickey cooper: This post office is terrible they put your mail in the wrong mail box and to make things worse they can’t even deliver a certified package without it being stolen by the carrier or just put anywhere. We’ve been waiting on a certified package since September 9 and still no understandable answer. Actually they don’t deserve any stars because this is the second time this has happened.
Monika Lucas: I Fill Out a Change Of Address Form About 3 Weeks Ago & Still haven't received Mail from Old Addresd
David Rodgers: They lose most of my mail and I have a PO Box .
Ta'Niya Jada: The customer service is amazing
Jeremy Genin: Post office hub located in East St. Louis
Itz Renegade: They cant even do their job they dont deliver worthless
Midnight C6: Mail delivery suck. They just fire everyone there starting with the supervisor.
Chari Moorehead: Every time I go, the service is professional and fast!
Domiano Jones: Been waiting for mail since 7 days ago should have been here .
Unknown User (Love All): It has been going on for a few months mail deliver has not been delivering mail. This time I am very upset.The first time I spoke to the deliver and told him that the reason why my door was lock with a shoestring was because someone one broke my door trying to break in. And I removed it after my door was fixed.HE told a tenant to tell me to have it unlocked but is is unlock.I came home and there was a week of mail put together. I don't get how he can't use the mailbox and he use it every other day.BUT THIS TIME I AM PISSED BECAUSE I AM AT SCHOOL AND MY MOM CALL ME AND TELL ME THAT MY MAIL IS AT HER HOUSE.WHY?MY MOM SAID THAT THEY SAID MY MAILBOX IS TAPPED SHOULD.I DIDN'T TAP IT SHOULD SO WHEN I GET HOME I WILL CHECK. TAKE PICTURES AND I WILL BE SEEING YALL SOON.THIS PROBLEM NEED TO BE FIX. ALL BECAUSE OF THE FEW DAYS WHEN MY DOOR WAS SHUT BECAUSE SOMEONE BROKE IT TRYING TO BREAK IN.I AM VERY UPSET HE TOOK MY MAIL TO SOMEONE Else house.
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8. United States Postal Service - Ferguson
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· 48 reviews
225 St Louis Ave, St. Louis, MO 63135
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Nethra Hill: I love the city of Ferguson but the Post office has to be one of the most unprofessional places I've been to. On 3 different occasions at random times I've stopped there to mail my packages and each time they have a sign on the door saying they are closed. I a small business so I always need receipts so I have to go inside what a waist of my valuable time and gas. Management should take reviews seriously and be proactive about intentional change.
Heather Schlichting: What good is a post office if it doesn't take packages
Sharla Keeney: Always efficient and informative.
Timmy Turner: The delivery service here is garbage. The mailman who works the street I live on constantly misses days.
Ellis Smith: Dropped off an return package, wasn't busy today in an out quick.
Cody Yates: Good service. 👍
John Straatmann: Horrible Post Office!!! Hardly anyone lifts a finger for you. And if you ask someone a question, the reply you'll get is an "I don't know".
Vernice “Mz Jean” Tunstall: VJTunstall634 Chambers RdI have the most amazing mail carrier. Friendly and really nice.Uniform always perfect. Beautiful smile. We appreciate her and Thank You USPS.GIVE THANKS !!!
Dannie: Received an overcharge on my P.O. Box when it was paid on time and they won't tell me why. Every time I call they say the person in charge of that is busy and that they'll call me back. They never do. This is going on the fifth time of contacting them. I finally get through only to be told to call back in an hour.....so why did they transfer me if they were just going to hang up on me again. Other than this, I've had nothing but great experiences there but trying to get them to answer what's going on with the charge, is ridiculous.
robert hinklin: The manager of the Ferguson PO seems to have totally lost control of the people in the facility. I often don't get mail 1 or 2 days in a row, today was the third this time. I hear people constantly complain on Ferguson FB pages about no deliveries or wrong deliveries. The local manager is either an extremely weak supervisor or just doesn't care, because complaints change nothing. I've had good experiences with the clerks at the counter, but delivery is getting worse.
mary kreitler: I've literally had an employee steal merchandise from me after hours. Reported to OIG an I've heard nothing. I thought mail theft was a federal offense. Apparently it's OK there.
Mercedes Swope: VERY RUDE WOST POST office IVE HAD TO OBTAIN SERVICE FROM (if u can call that service) asked to speak to the manager about the poor service an she was the manager smh 🤦🏽♀️
Christina Marshall: This is by far one of the worst post offices I've ever had to deal with, some of the mail carriers are very rude, they never put the right people's mail in the mailboxes half the time, they hold on to people's packages and then say that it was at the request of person who lives there. When you try to report one of them, all that management does is tells them not to do it again. It's unexceptable.
Nekidra W: My mail and packages don't come on time. They will lie and say "they attempted to deliver packages but no one was home". But someone is always here and we never see the mail carrier. It's like they deliver mail only when they feel like it. And they even hold on to my packages and say "it is at the customer's request" when I go online to see why my packages didn't get delivered.
Tonisha Asjah: I HAVE MAIL MISSING. IM MAKING RUN TO POST OFFICE AS THOUGH I DONT HAVE A MAILBOX NOR ADDRESS. SO I SUPPOSE TO HAVE PACKAGE DELIVERY. AND YET THEY PLACE THE WRONG KEY IN MAILBOX FOR ME TO GET MY PACKAGE. THIS IS TRULY SAD. FOR ONE THAT PARK RIDGE APARTMENT NOT RESPONSIBLE FOR THE MAILBOXES IN THEIR COMPLEX. REAL SMART TO LEAVE UP TO POST OFFICE. SO I WILL BE LOOKING INTO P.O BOX OUT SIDE THE FERGUSON POST OFFICE I ORDER, PAY FOR THINGS AND YET I DONT RECEIVE IT.
Meechie King: Ferguson switch mail clerk like underwear and it's a shame because I never ever get my mail in a timely manner. I always find my self taking someone's else mail to them because of the constant changes of them switching up mail carriers.please tell me how do you scan a package to the wrong address with the name and adress on package. Im beyond frustrated with ferguson mail system.WHAT ABOUT MY PACKAGES????
Jasmyne Davis: Customer Service is horrible it’s always a problem when you want to track a package . Like I pay money for Priority Treat my mail as such ..... 0 zero star so much for Ferguson Post Office
Kilha Johnson: Unprofessional, Rude, and Ghetto.
Georgia Luce Durfee: I think it is very important to have a post office in our community. The Ferguson Post Office is in our community, but very inefficient; mail doesn’t get delivered in a timely manner; the Postmaster is never available to assist via telephone and the clerks are mean and rude, especially to people who ask additional questions. I go out of my way to use UPS or the post office close to my employer. Such a shame as many residents only have the option to use the Ferguson Post Office and do so despite being treated poorly. Today is Thursday, Monday was a Holiday and we haven’t had mail all week! I’m sure the workers are being paid. If it’s not the weather, then it’s COVID-always an excuse. The Postal Service doesn’t need to increase stamp prices, it needs to increase efficiency.Our mail delivery person is always very friendly and will walk packages to the front door that are too big to fit in the mailbox, so that’s a plus.
Tosha MAc: This location they will steal your packages and give you the run around when trying file a complaint.
Melissa Davis: How y'all suppose be express mailing payment and barely have workers
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9. United States Postal Service - St. Louis
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· 26 reviews
1409 Hamilton Ave, St. Louis, MO 63112
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Paul Turner: Packages move in this Getto facility slower than a snail 🐌.Actually would give it a minus 5 of possible😡
Golden Hippie63: The USPS needs to investigate this facility. Without fail, anytime a package I order is sent to through this facility it never makes it out for shipping!
aBadBassist 13: I can't recount how many times my tracking has said my packages left the facility, only for them to be rechecked into the facility hours later, or DAYS later, needlessly delaying my packages. Just read all the other reviews, clearly there is a serious problem(s) with this facility.
KAREN MILLER: What is up with the service at USPS Regional FacilitySAINT LOUIS MO NETWORK DISTRIBUTION CENTER, United States · USPSThis is the poorest service. Tracking packages and they are delayed here for days before continuing in the mail.
David Grindstaff: Ordered from 106 miles from my home.....Quincy to Champaign...past my town to St. Louis!!! Wanna know why the U.S.P.S. is broke, look at the waste of resources and time spent on sending letters and packes to unnecessary places!!!
Renay Williams: I normally ship my packages with them. Never lost or stolen.One day, I ship my Nike shoes. And the package out of nowhere is lost. Something is effy about that. The workers didn’t care, didn’t help and simply unprofessional. Horrible post office located in the hood on Hamilton. I truly believe the girl stole my shoes and she didn’t show up to work the next day. Really? DO NOT SHIP ANY VALUABLE ITEMS HERE. THEY ARE SO UNPROFESSIONAL !!! THE POST OFFICE LOCATED IN UNIVERSITY CITY ARE BETTER
Tom A: held my foreign packages for pickup at the offices and have very professional service.
Sydnee Campbell: My package has been sitting here for 4 days now and I only live 15 miles away. I would come pick it up if they every answered the phone to tell me it was there
Debra Rose: They are very rude and unprofessional 🤬🤬 it's very sad they think they can talk to people any kind of way.. most definitely will be calling Fox2 maybe Eliot Davis can get a answer for me.. because neither one of the supervisors could answer my questions I had pertaining somebody putting a hold on my mail
Michelle Rohret-Johnson: Wanted to support the post office in my community, but was closed at 1:10 PM on a Tuesday despite posted hours.
YT-Alex-BTW: Slow
* BRIGGS: If only I can give one star I would. I was in funeral procession when one of the driver rudely cut through our procession very disrespectful.
Willie Smith: 1 star for being there. 10 till and the door was locked. Senior citizen depend on community businesses. This was very disappointing.
Al Bundy: USPS sucks
Gene Hale: I have had a package sitting there for 12 days. It was supposed to be delivered 16 days ago.
Russell Johnson: Y'all are terrible at best
Brittany: Terrible. I will never go here again. The location is filthy, the people there are rude.
vladhq: They don’t know how to print a shipping label, and are unwilling to help you.
Dylan Lee: Went to mail a package and they were one a "30 minute lunch break"
Roz Mason: Had several packages tracked which said were put in my mailbox several days ago that I never received. All were separate delivery dates.
Rebecca C: Have never had so many problems with a post office. Yesterday, I was supposed to receive a package. Tracking said "Out for Delivery." I never received it... and status updated to "Delivery Status Not Updated." I called the USPS several times, and nobody answered. I thought they may be busy, so I drove to the building at 10 AM (it was supposed to open at 9 AM). There were several people outside waiting, who informed me that they still weren't open. I came home, and called again around 10:30 AM. The woman who answered was the rudest person I've ever had the displeasure of speaking with. She was short with me, interrupted me and continued to speak over me as I was trying to explain what was going on, and ended up hanging up on me. There aren't enough places for me to complain about this location.
10. United States Postal Service - East St. Louis
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· 6 reviews
8701 State St, East St Louis, IL 62203
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Katina Harris: Service is NOT GOOD. Different carriers daily never bring all the mail and always in the wrong mailbox.
Roosevelt Johnson jr: Service is terrible. Postal delivery is slow. Too long lunch break, need more help.
FFKDTP1: I live in west Belleville and typically just go here instead of Dutch Hollow because it’s much quicker and the ladies there are very nice and helpful
antwaun blanks: great customer service...
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11. United States Postal Service - Maryland Heights
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· 82 reviews
2002 Congressional Dr, St. Louis, MO 63146
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12. United States Postal Service - St. Louis
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· 23 reviews
111 N 6th St, St. Louis, MO 63101
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13. United States Postal Service - Kingsway West
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· 72 reviews
3415 Kingshighway Blvd, St. Louis, MO 63115
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14. United States Postal Service - Bevo Mill
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· 87 reviews
4455 Ridgewood Ave, St. Louis, MO 63116
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15. United States Postal Service - Maplewood
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· 47 reviews
2800 Marshall Ave, St. Louis, MO 63143
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16. United States Postal Service - Mehlville
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· 42 reviews
375A S County Center Way, St. Louis, MO 63129
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17. United States Postal Service - Spanish Lake
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· 58 reviews
11001 Dunklin Dr, St. Louis, MO 63138
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18. United States Postal Service - Normandy
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· 49 reviews
7450 Natural Bridge Rd, St. Louis, MO 63121
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19. United States Postal Service - Kirkwood
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· 17 reviews
222 S Taylor Ave, St. Louis, MO 63122
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20. United States Postal Service - Clayton
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· 81 reviews
7750 Maryland Ave, St. Louis, MO 63105
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