Best Karma Dealer Saint Louis Near Me

Katie Suozzi: Won’t ever go back to this dealership for service. Avoid working with Doug Grills if you can. He’s rude and appeared annoyed to be checking the car in for service. When picking up he was even more unpleasant, a true jerk. While I was waiting for my a vehicle a mechanic walked by and shouted “I f’ing hate this place”. Overall an awful experience. The only reason this gets any star is the gentleman who pulled my car around, he was very friendly.

Chandra Thurman: We just purchased a 2023 Volvo XC90 Recharge from Dean Team Volvo after 9 months of checking out Tesla, Mercedes, BMW, Audi, and Lincoln! Our XC90 Recharge SUV is absolutely stunning! Joe M., my #1 sales associate at Dean Team, is the BEST! We met Joe in Sept 2022 - just browsing the Dean Team lot! His knowledge of all things Volvo is second to none. I appreciate his patience as I couldn't settle on an XC60 or XC90, Hybrid or not, interior/exterior, color trim level, etc., etc., etc.)... so many decisions and tons of questions (Lol). My husband was like - just pick one, please. My comment - I will after I complete my research (Lol). Thanks again Joe! We are pleased with our new purchase, Dean Team customer service, staff attentiveness, and rapid response to any questions we /I had about the XC60 and XC90. If you stop by Dean Team Volvo, tell Joe I sent you.

no tempest: sales manager is very rude and discriminates. probably why they are stuck with cars they havent sold for 1-2 years

Megan Ingalls: Service department supervisor, “I’ve had oil changes that take 2 weeks!” I would not recommend for any routine services. The staff is rude and claims to be the victim in all situations. This dealership offers little to customers aside from their inability to complete a task in the time they agree to. As a young female, I feel I was further disrespected as the service staff of middle aged men found it easier to push my concerns to the side rather than address them.

Kayomi Williams: My experience at with Dean Team specifically Kim Billups and John Montgomery was exceptional. They made sure that I felt comfortable with buying a new car. Great service and would recommend them if you are looking to buy a car.

David Soto: I drove 12 hours to buy a CPO Volvo V90. When I arrived the windshield was cracked. They offered me $1,100 off a $2,300 windshield replacement. I drove 12 hours home with out the car. I recommend out of state buyers stay away from this dealership. They are not thorough in their inspections and won’t offer fair compensation for their errors. You just can’t trust them.

Laura Frerichs: Fantastic buying experience with Matt and Shelby. They worked hard to get me the best deal and the perfect car. Plus excellent service after the sale. The entire dealership is committed to customer satisfaction. Highly recommend!

Alex Branscum: First time buying a car and Jennifer helped me drive away with a good deal on a badass car!

Ashley P: I would really like to thank Doug and the service department, for helping me out once I lost the only set of keys to my Volvo. He really saved the day. Thank you Doug for making it happen. I appreciate it.

Shireen Parsai: Worst experience in purchasing a vehicle - I purchased a certified preowned Volvo. I contacted Volvo Customer Care. I advise that you do the same. This dealership should not be selling cars. This is the only thing that got their attention.The entire staff is unprofessional and untrustworthy. From beginning to the end of the process, nothing happened on time or as promised. When the car arrived, it smelled of cigarette smoke. I tried to remedy the issue and speak to the sales manager, Scott. He too, is a part of the problem. He continued to reiterate that he had 6 people in the car, but no one smelled smoke. He was essentially gas lighting me. I took the car to the local dealer who definitely could also smell the cigarette smoke. But to the current moment, the sales manager continues to ignore my calls. I still haven't received the final bill of sale that was promised to be overnighted by FedEx. Can't even register the car! Avoid this dealership.

Eromoseh Elijah: I was shopping for a car and I saw a Yukon Denali online with a $46, 000 price tag, I called the number to know whether the car is available, Jennifer Crawford picked the call and said the car was available. I drove down to the dealer (DEAM TEAM VOLVO OF ST LOUIS, in Manchester road). A couple of concerns:First, Jennifer told me that the prices online are only for military veterans, so she gave me a new price way more than what was on their website, which is the most ridiculous lies I have heard in a long time.Secondly, I found out the spare tire was not in the car, I demanded a replacement, Jennifer went to talk to her manager, came back to me and said, I have to pay for the replacement of the spare tire.Thirdly, I told Jennifer(sales agent) not to run my credit because I already got an approval from my bank, she told me she cannot run my credit without my authorization. Immediately I left their office, I got an email from Equifax, that DEAN TEAM VOLVO ran a hard credit check on my credit.What Jennifer Crawford did was unprofessional, unethical and unlawful.I WILL NEVER RECOMMEND TEAM VOLVO TO ANYONE.

Megan Schonert: Just purchased a car two days ago from this dealership and had a wonderful experience with them! Paul and Brian were very communicative regarding any questions I had pertaining to my purchase. Would absolutely return to purchase another car from them. The cherry on top was the willingness to drop 1k off the already great price of the car. Loved my experience from beginning to end. I felt well taken care of with Paul, Brian, and St Louis Volvo.

B F: The general manager of this dealership, Scott, refused to sell me a vehicle through an out of state purchase until local buyers had an opportunity to purchase the vehicle, or if I used their financing. The local buyers that showed up throughout the day were not interested, as I simultaneously tried to purchase the car for 8 hours. Throughout this time, Scott gave me the run around to allow for local appointments to test drive the car and give them priority. Scott sent me a purchase order without calculated tax to waste more time, and told me he knows more about those appointments than I think, so he won’t take my deposit while I finish the purchase. Once Scott finally allowed me to purchase the car because local buyers weren’t interested, he raised the deposit amount from $1,000 to $3,000 and refused to repair the cracked windshield that ultimately FAILED state inspection (for several reasons). The car was held for days after my bank sent forms and payment because staff were on leave and not checking until I called. I had to become an expert in this process just to keep things moving efficiently. Either this is their way of doing business, or this was personally done towards me as an out-of-state purchaser. Regardless, Scott made sure to make each step of what should be an exciting process, purchasing my first Porsche, the worst sales transaction I’ve experienced.My local friends in Missouri had not heard good things about this dealership, and this transaction grounded those rumors. While I should have listened to their advice, the car kept me in the fight to make this purchase. Please understand, it was a FIGHT.

Kim DeLuca: We purchased a new XC90 here from Colorado and cannot speak highly enough about our experience with Joe at St. Louis Volvo. Joe was really great to work with. Top notch customer service. He responded quickly to every text and phone call along the way. He was super helpful getting it shipped and we are very pleased with the car and our experience. Shelby in the financing dept was also a gem to work with. Highly recommend!

Mark Thomas: This review is specific to the oil change I just had. It was the first maintenance I’d had on the car since buying it used from this dealer. I was pleased that there was no upsell into a “recommended” service package. The price was fine but it would have been nice to honor the 15% off any service coupon I had just received. Fine print says oil change not included, but the goodwill goes a long way. The oil change took just over an hour, but that included fixing a nail in the tire. The waiting area was quite and clean which I liked.Besides the coupon, the only other bummer was that the car wasn’t run through the wash. I’ve become used to from other mid luxury dealers, although they do push hard on the upsells.Now if I can just get the sales guy to stop ghosting me about the We Owes.

Stephanie Lashley: Extremely disappointing Sales experience. Salesman knew nothing about the vehicle we were buying nor did he explain any of the fees associated with the purchase of the vehicle. Even though we had everything negotiated and ready to go prior to going into the dealership, the process still took over 3 hours.

A. Marie F: M experience working with Dean Team, specifically Caleb, was seamless. He was patient, honest, and helpful. I felt heard and supported with my expectations and choices. Would highly recommend!

landis boyd: So I can in on 3/31/2023 to look at a 2020 Jeep SRT. The customer service was horrible Jennifer was my point of contact.The manager lowballed me on my trade in a 2020 dodge Charger R/T with some great upgrades!! Then I did not receive a call back on the status of the vehicle. So I text Jennifer to find out was going on she said the manager needed a co-signer or 30 % down which is Ridiculous!!! The thing is I went through my credit union and was approved for the amount of the vehicle!! The credit union asked she was I going to come sign the paperwork.. so tell why the finance manager asked for the obscene down payment.. this company is a rip off I will never refer anybody to The Dean Dealers none of them they are a ripoff buyer beware Dean Team is shifty dealer not consumer friendly I hope they never sell another car!!!!!!

Ally Bunfill: I recently bought a car here and they provided excellent service! Jamel was quick in responding to my online inquire and made the process super easy in person! Brian gave me a great deal!

Mike Kanan: So unprofessional and careless from the salesman’s to the manager they all the same all they care about is ur $$$ DONT WASTE UR TIME….