Best Hyundai Dealer Saint Louis Near Me

Janice Smalley: Absolutely the WORST when it comes to scheduling an appointment! Every single time I've scheduled ROUTINE maintenance there is ALWAYS an issue and an attitude. Today, with Melissa, ext 248. I really regret ever buying a HYUNDAI and wished the THEFTS would have been known BEFORE I purchased!!! Customers are now paying the price for HYUNDAI neglect. At this point I would NEVER refer ANYONE to Suntrup!

Geoff Peasall: I have been trying to get help having my car repaired. Since my car has to be towed it requires a service manager to approve. I have called multiple times and none of them have called me back.Edit: The receptionist told me today that they had called me three times. After checking my inbound, missed calls and voicemails, I see no evidence that that is true. When I told her this, and asked to speak to the manager she abruptly sent me back to the automated directory and when I directed myself back to the Service Center, it rang non-stop until I finally gave up (she low-key hung up on me). I am quite unsatisfied with how I have been treated and will be sending my car elsewhere for repairs.

Brenden Pippinger: Very fast car buying process. Brett Houston was my salesman and he was very clear when explaining things. Awesome to work with on getting my 2023 Hyundai Elantra! Will definitely be back when I want another Hyundai!

Branden Bailey: Overall Hyundai South was a great experience. Of course it is stressful purchasing new vehicle, but the staff, particularly Carter Yager did well to explain features and deals and answering all of my questions fully. I have never owned a Hyundai. My new Santa Cruz is fun to drive!

Marc Barrett: They do good work and do their best to work with you on your vehicle. My low rating comes from a frequent lack of communication. I've been taking my Tucson to them for several years and have dealt with multiple large repairs from engine failures to repairing damage from attempted theft and every time they have my car for more than two days it's the same thing. I get great communication at the start, and then it's a blackout. They've had my car now for more than two weeks and I haven't had an update in over ten days. the service advisor will usually respond when texted, but I haven't had a text back in almost a week now. Plus I can NEVER get anyone in the service department to ever answer the phone. It goes to a receptionist. And when I leave I message, I get called back more than 3 days after I left a message. It was the same thing with my engine replacement. I got the runaround on getting information for over a month (during which time I had to rent a car)and it got to the point that I had to escalate things to the service manager for all of suntrup to take over the care of my car before getting any movement on repairs. I know there is a labor shortage but continually doing this to customers is unprofessionalat best.

Debbie Schmied: Have to keep bringing it back then act like I don't have a extended warranty etc

Austin Garrett: Staff is great, if you have any questions about the service they'll let you know they "don't argue" then hang up on you. Very professional, Tim! Also was lucky and got to pay $170 for them to tell me there's no issue, after they spent an hour "diagnosing" the issue. Of course, they couldn't find anything...Definitely apply if they're hiring, you get to drive a car down the road and charge someone $170!

Trey Mooney: I've been to this dealership 4-5 times and purchased a new Elantra from them. Most of the workers/salesmen are nice, helpful, and polite. No complaints there. However, I took my car in to be diagnosed by the service department after having some issues, they "fixed" the problem, and I went to pick it up. First of all, they dented my door and didn't bother mentioning it. I noticed it myself and had to show it to them. Second, I got less than a mile away and noticed the original issue was still there. I immediately took the car back. They've now had it for 3 weeks after telling me that Hyundai sent them bad replacement parts. Why would they not have test drove the car to ensure the issue was fixed?? And just how likely is it that my car was built with a bad part (that wasn't noticeably bad until the car had over 15k miles on it) and then the replacement part was also bad immediately?? If I could take this car somewhere else for maintenance, I DEFINITELY would. This has been a huge hassle.EDIT: It has now been 30 days and they're saying it should be ready to pickup tomorrow. I've also called the service manager twice and left a message. It's been two days since I contacted him and have not heard back. Absolutely HORRIBLE service here.SECOND EDIT: It's been 12 weeks... TWELVE F#&$ING WEEKS! It is astonishing how long they have kept my car, and still have it. I highly suggest AGAINST this service department.

Ciara Schwab: My married name is Ciara Capps. My wife, Kate gets her vehicle serviced here, last oil change the technician did not reinstall or torque her oil drain plug back correctly, it was half a turn tight, no more. This caused significant enough leaking that her oil light flashed signaling to us to check her oil level. Oil level was low enough to not register on the dipstick, I bought several quarts of oil to top off to prevent damage to the engine until we could do research as I suspected it was oil consumption at play. I brought it to my dealership where I work as a Service Writer and had the oil changed, my master tech found the drain plug completed loose, un torqued and only half a hand turn "tight". It was clearly an error on the previous technician. I left several voicemails for the service manager to refund my previous oil change where the incident occured or to offer another remedy. I have yet to hear anything back.I am looking for a professional, rational solution, and a manager to reach out as soon as possible. I think we are very lucky to not be asking you for a new engine and that we had caught the problem before it progressed.*UPDATE 5/23**I still have not had anyone contact me other than the reviewer response stating they hope things have been resolved. They have not, no attempts have been made still by this location to remedy my concerns. Please reach out asap

Samantha Nunn: Every experience I have ever had at this location was miserable. The employees are rude and lack basic customer service skills. I would rather get all my teeth pulled than step foot back in this establishment. In fact, I never want to buy a Hyundai ever again. If I could give negative stars, I would.

Jill Hadley: Customer service is a joke. Most of the time we can't even get someone to answer the phone.

Tony D'Angelo: Had a horrible experience with this dealership on Saturday. They sent me an email advertising the price of a Tucson Hybrid with a discount of $750. I called and was told they would sell the vehicle at list price so I drove 250 miles to place a deposit on this vehicle that was in transit. On my arrival they provided me a sales agreement with a $5,000 market adjustment. When I showed the business manager the email that they sent me she told me I should have read the fine print and they won't honor that. I asked if she that was a little misleading sending me a discounted offer and then charging $5,000 over MSRP. She didn't think so (to be fair Carter the salesman didn't think it was right and said he wouldn't do the deal either) Instead of apologizing they offered to reduce the markup to only $2,800. I understand this vehicle is in high demand and if they can get someone to pay $5000 over good for them. Just be honest up front. In the email let me know there is going to be a huge add on and I wouldn't have wasted my time. I just hate dealers that aren't honest!! It's not that hard. If this dealer offers you a good deal over the phone or email, I'd wouldn't hold my breath they will honor it.Response to Dealers comments.I was told the vehicle was in transit so that is true. I was sent an email listing the selling price with a $750.00 discount. When I called I was told they were selling at MSRP and there was not a deposit on the incoming Tucson. I was fine with that and I came in so you could get me a price on my trade and I could put a deposit down. I showed Carter a cash offer I received on my trade of 28,500. You offered me $27,000. So don’t mislead future customers by lying again. You did not offer me considerably more to make it right. I found the same vehicle and made a deal $500 under MSRP. Took us 15 minutes to make a fair deal. When a dealership is Honest it’s easy to work with me. Joe Manchen Hyundai in Columbia is the place to go!

Debbie Larson: The service department needs to brush up on their communication skills. The Friday prior to dropping my car off, I called around 7am to see how long we will be out of a car. I had to leave a voicemail but I never received a call back. My husband called once again at 5 pm, left a message and no call back.Monday, May 8, while dropping my car off, I get told that they do not have a loaner for my car and they do not even have a rental company in house where I can borrow a car. I was told that I could “call enterprise….” I was told that even if they could get me a rental car, it would not be until my car was diagnosed and that could take two days. Please explain what the point of having an appointment is if my car will not even be looked at for two days?!After the service agent spoke to her manager, I was told they do have a car. Not until after signing the paper work do I see the $40/day. My car is only eight months old and has roughly 8,000 miles on it. This is the third time my car has had this issue, and second time I have brought it in. I was told it was a quality control issue back in February. Why am I paying for a rental? Unacceptable.On Tuesday afternoon, we get a text, no call, saying “Looks like we ordered an amp for this issue.” Looks like? What does that even mean? Are we sure? Okay, but what’s the time frame? The rental needs to be brought back in if parts need to be ordered, but what are the hours? When do I need to bring it back? Or will the part come in super fast and it isn’t necessary? I don’t know either, so I waited to hear further instructions.Wednesday I heard no updates.Thursday, nothing. My husband called and once again left a voice mail. Again, no call back.Friday, I call in the morning just to let them know we are looking forward to hearing an update on my car. Again, no call back from them. We did finally receive a text saying “we are still waiting on the part”. No punctuation, no capitalization, no time frame…At this point, I will only be using suntrup to utilize the rest of my free oil changes/tire rotation. I will not be spending any more money at suntrup- in the service department or when purchasing future cars. You would think one would get more respect and communication when dropping off their $40,000 car.This needs to be rectified now.Suntrup- the car is under my husbands name. With last name Hawkins.

D W: Set up a servicing appointment last week. Ordered the part needed to fix my car while I was on the phone. I was told the service would be same day on my scheduled day. I went to the dealership this morning and was told that I had to sign a waiver that the service may not be done today. The waiver was to notify me that the service could take several hours and I had to sign it to sit in the waiting room and wait with my car. Once I was told that they may not have the part that I ordered a week before because they may have already used it I decided to leave and never go back to this dealership.

Sean Conover: Took my Azera in to have a sensor replaced. When the replacement airbag sensor was replaced so was the leather seat. Suntrup replaced a glossy leather seat with a flat finish leather seat. This was not the type of replacement I expected nor I am sure the car’s value will hold!

Phyllis Carter: Everyone at the dealership went out of their way to make sure my car buying experience was beyond perfect. MIke was the best!

Pat N.: 😢Thought I had a great experience at this location finally for service. Then realized I didn’t get my keys alone with the other two people in front of me until he assured I paid. I have had $400 service appointments at other dealerships without experiences this. Today is April 19, 2023. I spent $1000 today getting new tires. I was in the new building this time. after I left within an hour of driving, I said let me check my tire pressure each tire was 49, 46,45 and 44 psi‘s. I had to go to a Dobbs and they told me there is no way your tires is that high and I said yes it is and it’s supposed to be 45 and he said no you mean 35 I was in disbelief.Anyways Dobbs set all the tire at that he had right psi. Kayley however was wonderful but this is my third bad experience! I get the picture

JILL SCHELLHASE: Great service and fantastic experience

Brendan Malloy: Dear, Suntrup. Don't waste people's time. I scheduled to test drive a car that was not even at the dealership. What a joke. I also got 3 phone calls from reps. If you want an experience that feels like a bunch of chickens without heads these are the people. I will say once we got at the store the salesman was nice. I will not deal with people who lie and waste time.

Mike Westfall: I bought a new Santa Fe in 2017 and waited over 3 hours to get to the finance department. That should have been a heads up! Flash forward for the third recall, I brought it in July of 22 for the ABS recall. I picked it up after thinking it was done... nope I keep getting notices that it needs to be done. I called and was told they ordered the part and I didn't come back. ERM... no one told me they order a part and I needed to come back. Why would I schedule an appointment to bring it in just for them to order the part??? They should have done their job and HAD the part, its a recall! Now I am setting here trying to get to the service department to schedule another appointment. Hyundai finance charged me a fee ($175) on top of the Missouri personal property tax, several recalls, the whole issue with the theft issue and it being ignored and now this. I will NOT buy another Hyundai especially using Suntrup. They didn't return my last call to the service department that timed out and I had to leave a message, I doubt they will return this one but I have to use them because its a recall. Really unhappy with the whole experience.

Christoper Mcdonald: Customer service is fantastic. Nikki was amazing got my car done right and looking amazing. Megan is a sweetheart. Highly focused on making sure the customer leaves happy. I will always bring my service and purchases to this location. 10/10 highly recommend

Samantha Gannon: Not impressed with the customer service. Poor communication.

Dave Nunnally: Love my new Genesis GV80 from here. Great experience and I absolutely love the car.Update: Today was the first service appointment. Nikki is my service advisor and is top-shelf. Communicative, professional, kind and a great customer-centric approach.The waiting area is wonderful and very comfortable, but I do have one complaint... two televisions... one is running Bob Barker re-runs of the Price is Right from the 1980s on a continuous loop and the other is locked into a CSI marathon. Maybe one of those monitors could be on the weather channel or a news channel? Or a sports channel? If I hear the Price is Right theme or CSI piano riff one more time... Imma lose my mind up in here.Seriously, Nikki is great. This dealership has spent a ton of money modernizing and improving the customer experience and it shows. Very well done!

Bernadette Bowman: My service was excellent. I really liked the service advisor Ms. Pope,she was extremely nice and she knew what she was doing. She was very helpful and very knowledgeable about what my car needed and what services I need and services I already had.

aperkinstony: Dropped car off for a leak week before last. Last week, advisor Muhammad said to bring my car back in. I brought car in and now they will KEEP car over night!! No rental;(

Alice Johnson: Jasmine was the best salesperson I've ever experienced in life will only go to her

Jennifer Schmidt: Megan was advisor. Friendly,clear and concise with evaluation.

Michael Thompson: Horrible customer service for fleet vehicles. They wouldn’t return my phone calls. When I went there they said they had to do paperwork so I would have to come back. I came back 3 days later l, when I told them I would be back, after waiting an hour I was told I should have made an appointment.

Levi Sadler (Hugiehun): Went in to buy a vehicle for the first time and was greeted by Heather who was very helpful and kind throughout the whole experience, I even got to leave with a new Santa Cruz, best customer service I've ever recieved. 10/10 would recommend Heather.

Eric Bischoff: Communication was lacking a little. For service techs, this is a standard service issue butt for the customer getting an engine replacement, it is a little more traumatic.Great service, though.

chandraw GouTOM: Worst oils change service experience. please be aware the rude people who doesn't care for customers

Demetrius Daniels: Shelly was awesome

Jonathan Lagrone: Shelly is awesome!!!!!!

Cecily Ribicki: After visiting 3 seperate dealerships, i ended up at napleton. The first 3 all told me ahead of time that they had the car in stocks that I wanted and ended up they lied about the stock they had. At napleton I was greeted by a very friendly guy named Nidal, they didn't have the car I initially wanted but worked with me very hard to get the price and payment I was comfortable with. I ended up with a 2023 hyundai sonata and couldn't be happier! I will recommend to others.

Edna “Ednie” Childs: Megan was a great help & very pleasant to work with.

Jessica Mayor: Called about a car! We were told it was still available, only to drive 45 MILES to the place for them to tell us they sold the car the day before. This place is as worthless as the lies they tell!!!

Svetlana Ruscheva: I had the best experience ever. Thank you staff for truly carying for your customers. You have me as a customer for life.My new car was leaking transmission fluid- Jim ( my service rep) not only took the best care of me, told me what I needed to do and completed all the paperwork but went above and beyond to make sure I was safe and taken care of beyond his job responsibilities. Thank you for truly carying and exceeding expectations on every level- Svetlana

Al Swacker: Andrew was incredible! I planned on spending the day test driving vehicles at about three different dealerships. The first car I test drove I ended up leaving with. Low interest, low miles, low down payment. Everything I needed in a car.2 months laterI feel I need to add I was told LoJack was required and already on the car. Imagine my surprise when the LoJack site told me I needed to schedule an appointment with Napletonfor installation. Also went in the first oil change and mentioned my air conditioning wasn't working at full potential and they said I would have to be charged in order for them to look at it. I'm changing my review to 3 starsTurns out Andrew was right. Lo Jack is installed in my car it is lojack whose tech is terrible. Made me schedule an appointment and spend an entire day trying to figure out how to activate this stupid device that I didn't want to begin with a. I am keeping my review at 3 stars because I don't like a dealer that sells me something I don't want and takes up all my time for 2 months trying to figure out how to make it workOne year later, every free service appointment ended up being a miserable experience

isaak vinson: jessie worked with everything i brought him. made a car happen when i didn’t think was possible. nothing but smiles and energyto making sure i was happy when i left.

Kelli Browns mink: Jessie Miller was absolutely fantastic! Highly recommend him for your next car purchase!

Sarah Magee: Torrey was an awesome salesmen and answered any and all questions I had, and I will recommend him to all my friends and family.

Anna Apenbrinck: Torrey was absolutely amazing and I will be recommending him to all my friends.

Carolyn Sympson: Frank followed my lead on what I was looking for and very knowledgeable at answering all my questions and explaining everything to make my decision. Good customer service and attention to details and the things that matter to gain and keep business.

John Benner: Very friendly people and sold a car

tammy benner: Very fantastic service.would return to buy in future.thanknyou brion Gaikins

Sean Crawford: Torrey was fantastic salesman and extremely knowledgeable. Great experience!

Shane Johnston: I worked with Torrey on my Hyundai Tucson purchase. I can say this was my best vehicle buying experience. He was easy to work with and gave me quick and accurate information and service even during evening and weekend hours.Torrey took great care to make sure we had the right vehicle for our needs and went above and beyond to make this a smooth buying experience.

Sami Iqbal: Great dealership, worked with Tommy, got a straightforward price and the car came in sooner than expected and the car came in and works as expected.

anitha janardhan: Very Helpful and kept me updated the whole time. My salesperson name was Torrey Iannazzo and was very helpful and always providing helpful information and was answering all of our questions patiently and helpfully. I strongly recommend coming to speak to Torrey for any car information and anything related for cars.

Reiner Loeffler: Torrey did a great job setting up my car and explaining all the features to me.

Bruce Eady: Great team to do business with! Nick and Ben are extremely customer oriented!

Robin Moll: Great fast service in finding me the exact car I wanted.

William Leonard: Bought a car. Worked out, Brions a good guy.

Robyn DeNorscia: Had the absolute best experience working with Steve, Torrey, and Ben! They made the car buying process so easy every step of the way! Love my new Genesis GV70! I would give them 10 stars if I could!

Kevin Herdler: Frank was great, will use him again! Highly recommend

Albert Yu: Torry and Nick are very good salement. 👍👍👍

Danica Hoyt: Staff is always super polite and courteous. I love my 2022 Tuscon and will likely return in the future for another Hyundai.I have continued to come back for maintenance and staff is great!

Matt Carr: SCAMMED - EXTREMELY TERRIBLE EXPERIENCE WITH THE SERVICE DEPARTMENT.I brought my car in to the service department loud engine noises. I was charged $150 for a diagnosis. However, I never received any form of diagnosis. I was told over the phone that the service department “cannot diagnose the issue because there are no check engine lights or codes.”If you are TOO LAZY to diagnose my car, then don’t charge me $150.I’m the future, I will be taking my car to Suntrup Hyundai. They have been much more honest and straightforward.SHAME ON YOU DEAN TEAM HYUNDAI. You are a bunch of crooks

Cheryl Richey: Torrey and Nick were great

Richard and Nancy Rindahl/Corkery: Ryan and Ben made our experience at Dean Team Hyundai perfect. They were very helpful and professional. This is the fourth Dean Team Hyundai car lease we have completed with them. We will always return to Dean Team Hyundai!

J H Brown: Just bought new Tucson here. The experience, as a buyer, was a positive one. There was no hassle and I only had to deal with one person who sold me the car and took care of everything. If you are thinking of buying a good Hyundai automobile contact Daz Horton. He will take good care of you.

Alex Shafer: Wasn’t going to leave a review at first but too many frustrations have happened now. First, their car gurus price was different from the price on the lot. They brushed this price off completely.After talking with them for a while I was asked to fill out a form to give me rough estimates on financing that would not cause an inquiry on my credit report and would not affect my credit score. I get home tonight to an email saying that I have a new inquiry from auffenberg Hyundai and my credit score has dropped.Very disappointed with the entire experience that we had.

kiew2005: So hard to get an appointment. It seems they didn't even care about the customers. I tried to call, left a voice message, and submitted an appointment online. NO RESPONSE!

GZanty: Some of the most unprofessional people I've ever had to deal with. They had my car for HALF A YEAR. And the amount of times I called and got NO ANSWER and never received a call back.I specifically went to Hyundai, and had to deal with Steve Jackson. He does not deserve his position and no one else there cares enough to do their job well.DO NOT, I repeat, DO NOT GO HERE!! Terrible service.

Jemal “Mal” Barnes: Recall was done fast and was a great experience

Derek Spudich: Great service from this company. Would deal with them again.

Evelyn Duffin: 2 recalls were addressed efficiently. I was treated with courtesy and arrangements were very convenient for me.

Stiyro_flipMation: not happy

Cee Pee: PREDATORY! They sold me, a first-time car buyer, a car with no title, and refused to speak with me after 16 calls over 3 days. Had to get law enforcement involved, do not support this behavior.

Duece Doomer (fman): Fast friendly knowledgable service.

Joe fiordimondo: terrible dealership, pricing is a lie and they dont have the cars they advertise on there website. Shop around and dont waste your time

Dorothy Bishop: Went out of there way to get us our vehicle

zenola shelton: poor communication skills and customer service

Skylar Fitzgerald: Went to buy a car, Daniel was extremely rude. This was the first time a salesman actually made me walk out of a dealership. He didn't even run my fiancé's credit before he was telling us that we needed almost 50% down. We already had our own financing just wanted to see what they could do. The way this man treated us like we were idiots and could not afford an 18k car was gross. Don't come here better deals and service elsewhere.

Robert Pearson: Friendly. Efficient.

Walter Sikora: Went looking for a late model used car. Planned to look at a few places, but as in the past, I stayed with a dealer we have dealt with in the past. Left with a 2023 Tuscon. Great interaction with Jerry Fisher. Great deal with realistic trade-on offer.

Peggy Dour: Bought a 2022 venue se ,love the car ,comfortable, everything within reach,good on gas ,easy to get in and out of,roomy, lot of room in it ,Auffenberg Hyundai in ofallon is there when there a question are problems, very happy with my choice

Anthony Greff: Dependable dealership on the IL side of the river.

Rosemarie Rogers: Thank you for letting us wait for our vehicle while servicing our car. Performance was done in a very timely manner; John Koch is very friendly and helpful.

Kathryn Cook: Great salesperson Jerry. Great finance person Chris! Helped my nephew and me immensely with getting the car he really wanted! I would recommend them highly!I wanted to add that Jerry greeted every customer and answered multiple phone calls while he helped us. He was never rude. He was always calm. He was always extremely polite to us and everyone else. He kept us informed of what he was doing and what was happening with our purchase the ENTIRE time. Personally, I would have lost my mind being that busy! But he handled it with amazing skill. He and Chris were not at all the typical "sweet talking" salespeople but were normal everyday people you would interact with outside of a sale. So nice in today's world!

Brian Taylor: I inquired about a vehicle online. Salesman tells me to come in and take it for a drive. I get there and was told that the car that I was interested in was sold…..the day before! But, I let it go. I drive several cars. They (in typical salesman fashion) low ball me on my trade. I haggle and finally reach a deal on a previously used dealership loaner car with 6000 - 7000 miles on it. I drive it approximately 1,000 miles and the change engine oil soon alert comes on. I emailed my salesman and asked if it came with any free oil changes. I didn’t expect that it would since they didn’t mention it, but I also didn’t expect to have to change my oil this soon. The salesman’s email reply says that it does not, but he assures me that it was changed and they “probably” just forgot to reset it when they changed it. He says to check the upper left windshield for a sticker showing me when it was changed. What I see is a sticker saying I have 3 years of free maintenance. I email him a picture of the sticker and he just flat out doesn’t reply. Whatever. It’s oil. I can do it myself. A couple weeks pass and the car (a 2023 model mind you) dies on the highway on my way to work. I have it towed back to them and ask them to buy it back. Without any less expectation, I get low balled. I’ve owned dozens of cars and have purchased from dealers all over the country. Literally, Alabama, Dallas, Iowa, Kentucky, Baltimore, Tulsa, along with many locals. This is the first negative review I’ve ever given a dealership. Not saying I’ve liked them all, but this is the worst from start to finish. The finance guy is a real fast talker too. Lesson learned. So, be smart and learn from other’s experiences.I tend to let things go, and would still let this go, if they’d take care of the issue.Want to know the two best dealerships I’ve ever dealt with? Bommarito Honda, in Hazelwood. And Bob Moore Jeep, Dodge, RAM in Tulsa, Oklahoma.Worst two…this one and Lou Fusz Dodge.

Semyon Aleynik: Me and my wife had an absolutely amazing experience during today visit of Saint Charles Hyundai dealership!Mr. COURTNEY POKE - Sales and Leasing Representative - provided an outstanding service that far exceeded our expectations.He is knowledgeable, professional, courteous and it was NO our questions without answer. He is very much aware about all the features and peculiarities of modern Hyundai cars.From the first minutes of our conversation a very good rapport has been established.He confirmed this impression during the test drive that we can consider as the most productive and educational test drive we have ever had.We would strongly recommend Mr. COURTNEY POKE as your next Hyundai Associate who will definitely help you during your next Saint Charles Hyundai visit!.

Lauren Seidel: We had a great experience with St. Charles Hyundai and Rick Cooper from the sales department! He was incredibly responsive, easy to work with and very knowledgeable. We had a terrible experience at another dealership in town and were grateful to Rick and the St. Charles Hyundai team for helping us in our car buying journey!

Linda Ceriotti: It was a great experience with Rick Cooper!!! If you want to buy a car, please call Rick!!! He will help you through the whole process!!!

Kaleb Mitchell: I recently had the pleasure of working with Mr.Courtney Poke at Genesis, and I cannot praise his expertise and professionalism enough. From the moment I stepped foot in the showroom until the day I drove away in my dream car, the entire experience was nothing short of exceptional.First and foremost, Courtney’s extensive knowledge of the Genesis lineup was impressive. He patiently listened to my preferences and needs, asking insightful questions to understand my driving habits and lifestyle. His expertise helped me narrow down the options and find the perfect vehicle that suited my requirements.What sets this Courtney apart is his exceptional customer service. Courtney provided personalized attention and made me feel like a valued customer from the moment I walked in. He is always available to assist me, promptly responding to my calls and emails, and providing regular updates on the progress of my purchase. His dedication and commitment to customer satisfaction were truly outstanding.Thank you once again to the Genesis team, and especially to my consultant, for making my car-buying experience truly memorable and enjoyable.Sincerely,Kaleb G. Mitchell

Shawn Sargis: Recently purchased a vehicle from St. Charles Hyundai. Had a great experience working with Ricky Cooper. Go see him for a good buying experience.

John Galbraith: Fuad was great help highly recommend Fuad if your buying a new car

tiffany oder: When I came to shop for a car I wasn’t sure exactly what I wanted. My salesperson, Fuad, was incredibly patient and made sure that I left the dealership with the perfect vehicle. The entire process was easy and enjoyable. Would recommend 10/10

Kaitlyn Rutledge: On 3/23/23, I took my car in for an appointment to have a recall fixed. I also had them look at my oil, because I was running out of oil excessively fast. I was told there is a recall on my engine and they would get me started on the oil consumption diagnostic process. I was told to bring my car back in when I was low again on oil. I brought my car back in on 3/27/23 because I was already low on oil after driving under 500 miles. I was told it would be 24-48 hours before I made it to the next step of the oil diagnostic process. Since 3/27/23 I have called weekly to check where I am in the process. Sometimes I get a hold of someone and am told "it will be another 24-48 hours" and sometimes I can't even get a hold of anyone. I have been getting my oil topped off WEEKLY because it gets so dangerously low so quickly that I've been told by Hyundai that I'm at risk of an engine fire. I have a newborn and I don't feel safe driving with her in my car or parking in my own garage. I'm not sure how "24-48 hours" turned into 54 days at this point, but I'm extremely disappointed in the lack of communication and lack of caring. I am concerned for mine and my family's safety and just want help.

Wendy Milligan: We came here to buy a new Tuscon after not having any luck in Illinois. Rick Cooper was our sales agent and he was so helpful! He knew what we wanted and the whole process went very quickly! We will definitely be back and definitely recommend this dealership and Rick to others!

Chuck Angelo: Buying a Hyundai Santa Fe from Rick Cooper at St. Charles Hyundai was the best car buying experience I've ever had. Rick was perfect through out my visit. Very professional in our negotiations and the purchase procedure. He explained everything perfectly on the purchased vehicle. Driving away I was very comfortable with operating the vehicle. I very highly recommend Rick Cooper and St. Charles Hyundai for your next vehicle.

Cletus Ajibade: Had a great experience at this dealership. I worked with Rick and he gave me my desired vehicle. As soon as the the car arrived from the manufacturer, he messaged me to come pick it up, and we sealed the deal under 3 hours. I highly recommend.

Shauna Snyder: Rick Cooper was awesome!!! I will definitely buy my next car from him

J D: Good experience! Third new car from here.Swing in and see Rick Cooper. Easy to work with. Very accommodating for picking up the Santa Fe.Fast in and out in the finance department as well. Thanks!!

Ryan Bader: Rick Cooper was an amazing salesmen. Did everything I ask and it was quick a painless. Easiest and best experience I had at a dealership go see Rick Cooper.

Mark Gold: I stopped by the dealership because I couldn't figure out some of the settings on my 2022 Elantra. Josh M came out and helped me make the necessary adjustments. He was extremely professional and didn't make me feel like a neophyte.

Karen Nathanson: Great customer service when I called for more information about some issues about the car. Josh M. was courteous and professional, and the service department quickly resolved my issues.

lindsey mckee: I went there to get my car serviced a couple months ago and the service was great. I was in and out within an hour and they even washed my car without asking. Josh M in the service drive even walked me out to my car due to all the construction. Will be going back!

Nicki D: Greg S. is top notch. I can always count on him to be straight forward and honest. My car is always returned to me fixed exactly as he said it would be. He even made sure I got to work while working on my vehicle…above and beyond!

Maggie Richardson: Greg Shafer, expert mechanic, has always been my go-to with any and all car-related questions. His knowledge and experience are unmatched and he just might be the nicest person around!