Best Hospice Saint Louis Near Me

Cynthia Mercer: We were reassured time and again by Unity Hospice staff of my mother's continued eligibility to remain in the hospice care program due to my mother's failing health condition; however, shortly following a nurse practitioner telling us she was recertifying my mother to remain within hospice care, we were informed by a different hospice staff that my mother was going to be discharged.Needless to say, we were shocked at how the reassuring information we had been receiving that my mother continued to meet the criteria to remain within the hospice program was abruptly replaced with the news of my mother's discharge.Ten days have lapsed since we were informed of my mother's upcoming discharge and we are still waiting for some type of informational discharge paperwork explaining the discharge process more thoroughly.This is a horrific experience for our family to endure having received inconsistent information from Unity Hospice staff about the direction of my mother's care plan.After speaking with the medical director earlier this evening when she returned my call, I asked her if Unity Hospice provides discharge paperwork or a pamphlet of some sort we could read here at home and maybe gain a fuller understanding of the discharge process including, but not limited to my mother's appeal rights.The medical director said she was sure we had already been given that discharge information when we clearly had not. I asked her if there were forms my dad would need to sign, etc., and mentioned that it would be helpful if the forms could be explained once someone provides those to us.We feel terribly lost, abandoned, misinformed, confused, and sad.This process is emotionally painful enough with my mother's failing health condition without having the hospice agency who is supposed to be providing the 'comfort care' make the decision to abruptly extinguish the relationship. We feel lost and do not understand why things have been handled this way.Additionally, earlier this afternoon, an intake representative from a different hospice agency spoke with me about details of my mother's medical information which she had received from Unity hospice.When I asked the medical director at Unity about this matter, she responded by saying Unity sent the information to the other hospice agency that the other agency requested.The medical director then stated Unity sent no nurse's notes to the other hospice agency, but did send nurse practitioner's notes and my mother's plan of care.My question is why would my mother's medical information protected through HIPPA be disclosed to anyone without my mother's permission?Something is seriously wrong with this entire experience.

Jeanne Roy: Comfort Hospice helped me when my mother was on hospice. The people there Exceeded my expectations. They were professional, knowledgeable and compassionate. They took an interest in my mother's care from the beginning. When my mom passed, all of the individuals from Comfort Hospice who had been helping me came to the house when she died and stayed with me until my mom was transported out of the home. I cannot say enough good things about Comfort Hospice. The people are sincere regarding the empathy they showed my mother and myself. They did what they initially told me they would do and even went above and beyond. If you need a hospice group, it's your choice, do not pass up this group. thank you Comfort Hospice!!🤗 😊

Stephanie Bush: Accent , formerly called Seasons, was highly recommended to us from a health care worker. Unfortunately, our experience for my mother was sub optimal. Namely, we had to make repeated follow up calls for a catheter after being told people would get back to us. Her catheter was provided 12 hours later eg middle of night! In addition, her comfort package came late and we were assigned a nurse who was leaving for vacation in 2 days. Further, we experienced ofher inconveniences during my mother’s end of life. The nurses who, ultimately, visited were competent and friendly Unfortunately, once my mother passed away, only one nurse was sent to their home and the poor nurse had to call upon us to help her move my mother! My sister and brother in law had to assist her—- after my mother’s passing! This was a traumatic situation. Suffice to say, we do not recommend this hospice firm.

Ann Fronek O'Connell: Wonderful, dedicated caregivers providing extraordinary care.

Jackie Fischer: We cannot say enough good things about this hospice house. At a time that is so difficult, the care teams are amazing. If they heard accolades everyday, it still wouldn’t be enough. My father in law was there for a week. Everyone that cared for him knew us by name. He was treated with care and respect. His primary nurse Cathy was the absolute best- for him & us!! Sr. Maria and nurse Lisa were other nurses that took wonderful care of him and us. I was so fortunate to have Cathy & Sr Maria by my side as we said goodbye. We will never forget how they made us feel at such a difficult time.