Best Cable Company Saint Louis Near Me

Josh Humphrey: They consistently fail to provide functioning internet and offer no solutions other than “turn the modem off and back on”. Spend your money elsewhere

Raul Urrutia: Very BAD and SORRY SERVICE!!!!!VERY UNPROFESSIONAL Reps.Took my money and did not get any equipment.THIS COMPANY IS RUNNING A SCAM. Be Aware.

BRIAN CURRY: I love my spectrum mobile at $29 plus insurance. It’s nice to have the iPhone 12 Max Pro. I do periodically have internet issues since I moved. Got to thank you for being retired after between in-house and contracted or Independent Reseller. I need to retain that status again! My location on similar experiences via web, YouTube blogging or website could be informing customers of the awesome company has grown since being Charter Communications! If you have a problem just remember that it really depends whom you get the chance to speak with in any business for that matter. Thank them for their help and try again! This is the best company that has awesome service that connects you with the world! Thanks!

Caley Henry: We have had Spectrum for about 10 years. They raise our bill every 6 months to a year and i got tired of it. I called to cancel. I spoke to two different people and both we're very rude after knowing their strong armed sales tactics weren't working to save us as a customer (even tried to sell us mobile service by bad mouthing the one we have). The last one told us that its billed through the end of the month and to just keep it till then. There were no instructions given on what to do with the equipment even after saying SEVERAL times i wanted it canceled effective immediately. I had to research online how to turn in equipment and what equipment is even theirs since we had them for so long. I will NOT be back. Customer service is everything and Spectrum has no clue. Id rather live wothout than to live with the "service" they are "providing".

Odeleya Israel: I am going to start a class action against Spectrum, who else would like to take action against them as well, they do not want to be held accountable for their actions and need to be charged for it. They have changed their name many times because they have stolen from many people and they buy out the other companies so that they can continue to rob the people it’s time for us the little ones to stand up and make them accountable.!!!

Sandy Kass: An absolute and nearly complete barrier to reach a customer rep or a billing rep. Good thing they are the only game in town. I am stuck with them.

Jerry Wilson: I paid my bill at 5 am this morning. 7 hours later I get a call saying my cable, phone, internet will be cut off if I didn't make a payment. The lady I talked to was very unprofessional. She talked over me and hung up on me. When I called to file a complaint on her the gentleman I talked to was the same way. Talking over me and then told me to talk to spectrum employees with professionalism. I told his supervisor he needs to practice what he tells customers.

Levi Miller: This company is not deserving of 1 star. This is the most unethical company I have ever encountered. They send you equipment to hook up for a free 2 week trial, even if you don’t use the equipment and send it back within the specified time period they still send you a bill! Once you don’t pay the bill bc you never used there equipment and returned it in their specified time frame they send you to collections bc they never got a credit card on file. We disputed the claim but spectrum is the evil overseer that determines if your dispute is credible or not. Basically you are forced to settle or it dings your credit and spectrum makes an easy $100 off of you without ever using their services. If they do this to enough people they have a steady profit stream without ever providing any services. I would never recommend this unethical, dishonest, sleazy company to anyone ever!

Michael Ray: Absolutely garbage company trying to extort me and my wife for over $300+ for services we cancelled. For the first time in my life, I'm going to be suing someone. Actually I'll be suing a corporation. This greed is out of control and If you don't pay they attempt to destroy your good standing credit. STAY AWAY FROM THIS COMPANY. They are going to regret trying to steal my money as I'm going to cost them much more than $300. Court costs and all that jazz.

Deborah Lamb: I am 72 and my bill has almost doubled in 1 year and reps are no help all they are worried about is new customers not their loyal long time people

ONE WAY: Horrible customer service! 314 area code INCOMPETENT, unprepared technicians, lack of accountability and 2nd attempt the person doesn't even show up! No call. Its after 8pm and I have to get up early and WORK! FOR A LIVING because obviously no one at SPECTRUM WANTS TO WORK OR COMPLETE SERVICES! I CALL CUSTOMER SERVICE AND THEY ARE CLOSED! TEXT SERVICE SHOWING LOCATION DOESN'T WORK!I NEVER HAD SPECTRUM AND I WOULD NEVER RECOMMEND YOU EITHER

Melon Coyle: Zero stars. The new phone THEY sold me will not fully activate to their service but they will not take the phone back or refund my $500 or even make an equal exchange because it's been more then 14 days. The S. Grand Store is thew worst and had me in tears.

Robert Wilkes: You can't believe how bad the customer service is until you try to use it. I was never able to find a 1-800 number which means you can either send them a letter (I'm not kidding) or use their useless chat bot.

Chad Coates: absolutely pathetic mobile service and customer service. Horrible reception, warrantied a replacement phone and then said it was damaged and charged me for it with no recourse. Here's a picture they sent of the "damage" on an 8 month old warrantied phone. Its dust in one of the ports. I would never give them another nickel. MOST PATHETIC EVER.

BOB B: We have been dealing with a poor signal since May, 3 techs have come out since then and all 3 say the problem is at “the tap” but it never gets fixed. When the cable works it’s great but whenever I have problems they are the worst. Whenever I call the service rep to find out the status of the repair they tell me I have to have a tech come out first, I tell them nothing is getting done after 3 techs , how many more times do I have to call?

Frank Bliss: Stop sending me false advertisementsStop outsourcing to durka durkastanStill tired of your gimmicks

Beverly Mcclendon: Advertise internet for $54 and yet charge my 80yr old mom $79 retail price. We called numerous times and continue to get the "that's what they charge answer".

Giacomo Sanvitale: I rarely give bad reviews but this place is absolutely disrespectful.I came in since my GPS showed me it as an actual ‘store place’ since I had to finish my contract.As soon as I entered in this building the person at the desk told me: “We don’t want to buy nothing, sorry”.It never happened to me something like that. Just because I wasn’t wearing a suit this person thought I was selling something.Learn to respect your clients, but don’t worry for me, because I’m not one of them anymore.

Corina Thompson: The worst. They promise something but don’t follow through with it.

Daniel MCCARTHY: Wow, where do I start, Don't EVER order anything over the phone with Spectrum EVER..All salesperson work on commission, 3 different individuals all scammed me to line their own pockets with cash.First salesperson sent me their silver package equipment but my last words with him was thanks thats more than i want to spend monthly ($180), I thanked him and said I'm going to continue looking at all my options and i would get back to him.. 3 days later i have tons of equipment i did not ask for. My next step i guess is to call 5 on your side and other news outlets that look in to business fraud. If you still want Spectrum DO NOT order over the phone, go to a store that has equipment ready that day. I encourage you to stay clear entirely though.

DT Taylor: Horrible Service!Seemed to be Disgruntled Employees attempted to refuse accepting returned equipment from myself and other customers!Both Employees Urged us Patrons to inconveniently transport our equipment to UPS for return until Irequested a Supervisor to report their Disgruntled Directives! At which time Employee Mark changed his attitude! The Other Employee removed her name tag!

LonerSoul* Naé: I was really trying to be patient and understanding of the short staff no offense to them but customer service was way off and very very disrespectfully slow.

Curt Balding: Don't bother. The BBB does not consider Spectrum/Charter as being recognised as an accredited business. On the BBB Web page, you will see that Spectrum's rating is D-. I had cancelled my initial purchase and service with 48 hours of signing up. I still have not received my money back into my account after nearly 30 days since then. Even after countless times of being told by the reps on phone calls, I have been getting constantly changing expectations dates of when my account will be reimbursed.

da memer: WiFi constantly cuts out for no reason

Brandi Jennings: I hate the internet service!!! Not good for bad weather!!! It disconnects my devices everyday and can’t connect back together…then they don’t charge my whole bill they leave 12.19 out every time so I can pay more when the next bill is due. Only reason I got spectrum because where I stay they don’t service ATT!!.

Rufus Moorehead: I lost ALOT of my local channels and the price is not what they told me that it would be..

M.Shahbaz Ehsan: Good service and place

Anthony MCcoy: Great service

Heather Mckire: Kip did that. Got the whole family together. Very professional and helpful

Lynn Walker: Didn't have long to wait good

Daniel Higgins: I've been there 7 different times for my phone service. I think they have great internet service. But the cell phone service sucks big time. I'm going back to AT&T. To me they have the best service hands down and up!

Sean Spencer: Brandon at the S Grand location was excellent. He provided me with some different options to lower my bill and saved me $$$. He was knowledgeable and fast. Great service.

troy conrad: Very mean personality like a boys club today wasn't feeling the atmosphere

Deb Dausch: Finally got everything resolved

Angel Shannon: They okay they did good

Joshua Lett: There is Always an outage this service is trash. At&t is way better.

Alexis: Muy.buena atención pero necesitan representantes vilingue

Curt McDonald: Beware of who you enter a subscription with!!Spectrum is probably the worst provider there is.The internet would frequently have outages, disrupting calls while I was working from home.On October 7th, I called because a line was down, preventing service to my home. I could not get a technician to my home in a timely manner.On October 11th, I canceled my account, because within a day, AT&T was able to setup service laying a new line. The internet has been faster and more reliable, and is the same price.Because I canceled my account, Spectrum is refusing to pro-rate my account to the date I lost service, charging me for nearly a full month for a service they were incapable of providing. It’s fraudulent.

Rachel Cody: They had what I needed

Edna Holden: Paid bill was able to get in a out quickly

Jeffrey Lerner: Very knowledgeable workers, very willing to help you with any questions you have. I recommend this location.

Rob Bohmer: Just went to buy new phones and Toni was very informative and helpful!! Great service!!!

Jerome Murphy Jr.: Toni T always gives excellent service! I pass 2 stores just to come to this one !!

Suzanne Bohmer: Toni was great and very friendly

Lathan “Establishments Reviewer” Tyler: The 3 lady's when I went inside was very professional and pleasant. My experience was so good I asked the other lady's their names. Zee, Nick and Trace. The Spectrum on Olive and 270 will be the only Spectrum I deal with from now on as long as they have this knowledgeable and pleasant staff.

Terry Volz: Toni Talley was so very courteous, super helpful and made everything easy to transfer my cell services over to them at Spectrum.Could not have asked for a better customer service experience!Thanks Toni and take care!

Julie Goldman: People have no clue as to what they doing

Austin Olivares: Siddarth was amazing when I came in. I moved into my first apartment and he was extremely helpful in getting me what I needed and his recommendations were great! Such a friendly guy, would definitely go back here if needed.

Sara Lorentz: Ever been in the middle of a work meeting and your internet goes out? Super frustrating right?!Well that is exactly what happened to me. I reset my equipment. Didn't help. I called Spectrum, they sent some signals... it kept appearing to connect and then quickly disconnecting. The employee advised - your router is bad. You need a new one. OH NO!!! I had meetings this day.They advised that I had a spectrum store in my area and could simply take the old equipment up there and swap it for new equipment OR they could ship me new equipment but it may take a couple days. I took option 1.When I arrived at the Spectrum store I was a bit worried. There were 5 people ahead of me inline and I learned from hearing everyone they also do cell phones and direct internet service into homes now. I was afraid this was going to be like a cell phone store experience where you are there for HOURS.I got called up within 10 minutes of being there, they quickly swapped my equipment and told me what to do when I got home. The entire experience beginning to end was about 15 minutes! SPECTACULAR.I got back home, followed the directions and my internet was back within minutes! This could have been a super stressful situation but it wasn't. For that I'm so thankful!

Ankur Choudhary: Good experience, staff were really quick & explained everything so well.

David Kosberg: Toni was fantastic and enjoyed my jokes besides. She was very patient and persistent in the transition from Crickett mobile to spectrum mobile.

Theo Kim: Had to swap out a modem. They swapped a bad one for another bad modem. Not super happy about that. Now need to go back again. Blah.The people at this store are really nice and super efficient.

Sandra Brown: Great job Sidd & Nicole!! 👏🏾👏🏾👏🏾 There is not enough I can say about these two. Absolutely exceptional at what they do. Sidd has been there since day one when I first came in. He has raised the scale (1-10) he get a 15 rating, I kid you not. Very helpful and knowledgeable as well as patient. Also watched his interaction with co workers and he is just as helpful. Kudos 😇😇 Please send shoutout to Sidd & Nicole 🎉🎉

Judy Rosen: The customer service experience that I had at this Spectrum store was excellent. Jose was my first point of contact and he couldn’t have been kinder, more thoughtful or patient. Toni and Sid also got involved and together we spent over 3 hours trying to resolve a very complicated provider transfer issue. I was extremely impressed by the professionalism, commitment to help and kindness of all three of the staff at this store.

Janice Smith: Not happy at all, plan I was ready to go with after a summer off from spectrum, as usual when it's time to say ok. Story changes to more money, I will stream as rather than the dishonesty of this company always , always more money.. I will also go to annother spectrum office for my interne

Shirley & Roger Clausen: I have rarely received sales and customer service this good from any vendor, let alone a communications company. I was having trouble connecting my new Spectrum Internet. Sidd Rathod very patiently helped me resolve my issues. He then also managed to upgrade my service, add home phone service, pick out a new compatible phone for mobile service and managed to lower my monthly bill and extend the discounts for an additional year. Throughout he was professional, friendly, low-pressure, and patiently and clearly explained my options and details. As an older person, I can't tell you what a pleasure he was to deal with. He greatly lowered my stress levels during my move.

Adrian Bryan Rubiso: Toni gave me one of the best customer experiences I’ve ever had! She was very knowledgeable and very polite. If you ever stop by in this specific store look for Toni!

Joseph Hellweg: Toni Talley's work at Spectrum at Heritage Place impressed me beyond words. I had spent nearly a week trying to transfer my mother's home phone number -- on which she's relied for nearly fifty years -- to her cell phone since she was moving to a new home and didn't want to lose touch with family and friends.My mom thought, however, that she needed to transfer her cell phone number to AT&T so that she could link her cell phone bill to that of an AT&T land line at her new place. Complications then arose when AT&T failed to port my mom's cell phone number to AT&T and, as a result, Spectrum could no longer access that number, which fell into limbo.Then my mom and I visited the Spectrum store, and Toni and a colleague with whom she consulted found a solution: a new cell phone altogether (a new iPhone SE, same as my mother's old phone, and less than $500.00), which enabled Toni to port the Spectrum home number to my mom's new cell phone. Problem solved and well worth it!My mom and I are both so grateful to Toni and her colleague and to their creative thinking! My mom is now back in touch again with everyone she needs to hear from and talk to. We'd go back to the Heritage Place Spectrum store for help again in a heartbeat! -- Gratefully, Joseph Hellweg

Maria Hueseman: After months of putting it off I finally went to Spectrum and to my surprise, what I thought would be a horrible experience turned out to be exceptional thanks to JORDAN! Not only did he save me over $100 a month after researching my account and consolidating some of our services, he also easily got my daughter’s phone working once again. Would only go back to this Spectrum to work with Jordan, he’s awesome!

Destiny Jackson: The customer service provider Toni T. Was the BEST with getting me and my boyfriend new service and even getting a phone line free for a year!!!