Best Bus Ticket Agency Saint Louis Near Me

Donna Freelon: Poor customer service. Won't answer the phone

Mo Bean: The bus driver wasn't even sure if this was the actual greyhound bus stop. There are no signs posted anywhere and there's nowhere to park without paying for long term flight parking. My 82 year old grandmother had to get her own luggage out from underneath the bus because the driver refused to help her reach it... we will never use this service again.

Annette Salas: Very helpful staff

Nicole: If you have any another option for travel, do NOT pick greyhound. I normally don’t leave reviews but trying to travel out of St. Louis has been such a struggle. We have had our ticket changed/canceled multiple times, it is very difficult to find the bus stop at the airport, and there is no one at the actual stop to help you (no staff or even security at all). Now that we are finally here for our bus we find out last minute that it is going to be over an hour late. I will not be using greyhound again.

matthew martin: The folks behind the counter are the laziest people I've seen in a long time. Everyone is rude. They sit there do nothing and if you ask for something that act like your disturbing them. None these fool work. The place is a mess. The only friendly person there was the white security lady. Greyhound better pay more attention to there employees treat people. Would you want them treating you family that way. I took a bus cause I thought it would be nice to see and meet people. Next time I'm flying. Thanks greyhound you have managed to hire the worse people out there from the drive who talking about race to the people in terminal. Greyhound is the worse.

Louis McCain: A nice place to handle transportation.

Bonnie Hay: It needs a greyhound sign badly

Codeman Suchanek: Bus was supposed to be here at 10 15pm it is now arriving at 12 23am. And inside the waiting area there is no ac running so its 110 degrees in there. Had no other option but tp wait outside where its hot and humid. Worst experience ever. Be alot better if there where fans or working ac in the terminal area.

Joan Walker: Great

Jerry Van Fleet: Clean and not to crowded.

Ibikunle Shodayo: Better than most

M. Raines: Clean

Oscar Davis: Its ok, no need to rave its a bus stop

caleb wiggins: Swung in to check out the waiting area cause wanted to sit down after my flight nice clean facility!

Douglas Henderson: Is the best way to go if you don't have a ride

Mary Cannella: Dirty disgusting place

Kenneth Branch: About time they got the system better than it was

Nora Buchanan: I guess this adventure was okay.

Ericka Leonard: OMG.... It was awful. The Wi-Fi was slooww... the seats wear down, don't expect to charge ur phone if your seat on the aisle. And for the whole trip, the bus smelled like gym locker😝

David Clark: Great place

Kimika Dailey: Worst trip experience ever

simple life23: Never take greyhound

Armando: Grey hound staff won't help anybody that is Hispanic and speak Spanish security needs to be fired and Greyhound needs to shut down this station

margaret boyer: Grayhound needs to rethink their business plans because allowing people to book trips but leave them stranded for days with no other busses to their destination is not good business. Will never book another round trip or any kind of trip again.

AREYOU FORREAL: Lots of people... and really clean...

christina legros: I only put 1 star because you can't put zero. Today is Sunday and my husband has been stuck there since Saturday morning. A woman missed her daughter's graduation. A man was there for 20 hours because his bus was canceled. When a man asked the driver why his bus was canceled the driver said "I don't ask questions as I am still getting paid". My husband asked the staff what to do since he missed his connection and the employee told my husband " well since you were late" my husband advised him that he was late because his bus was delayed the worker began to curse at my husband and said I am not "greyhound". My husband asked why do you have to curse and he said "yes I am cursing"and then my husband said so "are you not representing Greyhound". This is the type of customer service they have. The customer service is poor and greyhound cancels whatever you book. Don't book with them if you have to be somewhere because there is no accountability from them and they do not care about their customers. The employees are a disgrace to people who actually want to work and get a job and have manners and are professional. Thus is the type of people greyhound has representing them.

Francisco Tirado: I was just attack by a security guard for complaining

Louis Rossin: St.Louis is one of the most dangerous cities in America. I first showed up to buy a ticket to Fargo. Apparently ticket agent leaves and comes back several times. Security guard made me leave and come back closer to boarding time. She was very rude. However other staff here nice.too many homeless though and drunks.

Crystal Reynolds: I would give them negative stars if I could. The bus driver training a new driver, which put us 3.5 hours behind. Get to St. Louis, guy at counter rude as h**l, no help at ticket counter. The guy really didn't care that everybody missed their bus because it happens every night apparently. Speed limit 70, we were going 55. Bus operator stayed at break too long. Never again, just shut them down. Btw, the trainer kept saying the wheelchair people made us late. Just rude. Only nice person was the guy in the restaurant

William Castleberry: Hard to get to

Chris Bieberich: Wanted to charge me for another ticket when there bus cancelled instead of just simply getting me on the next bus. Absolutely awful customer service after being on the phone over a hour I asked to speak to a supervisor and they said no that's not a option. Never had issues in the past but will never ride with Greyhound again.

MaryAnn Green: Went to pick up my son.

Nick Watt: Could use some TLC but fine for my travel needs.

Kate Atakpo: It’s better than the one in Oklahoma.

Marc Staley: It depends on how you approach the experience. Nothing great about greyhound bus station. I keep a open mind.

Jeffrey Carmon: Bus is 40 minutes late and still not boarding because the driver is taking an extended break. Dumb

Arkan Attariya: Clean, warm inside and organised

ForeverAlways YoursTruly: They people are nice all except for food; the food was nasty to me like the taste. The fish did not taste like fish it tasted like the freezer. It's not the employee fault it's the company.

Val Carman (Val): St. Louis Bus Terminal is nice and clean, people are friendly

L B: Where did my bad review go? I had a review on here that seems to have disappeared. Hmmm…Beware of this company and CW. My group started off with a wonderful agent for a trip in 2020. Then the pandemic hit, our agent left, and we got transferred to CW. We obviously had to postpone our trip and were issued credit vouchers. We needed help to reschedule everything and make it work.Every time we called or emailed CW, we would get a message that she was out of town and would get back to us sometime after she returned. Some of the decisions we had to make were time sensitive! It was horrible. We ended up talking to a Viking rep ourselves several times to get our flights scheduled and get things straightened out.Never again will we use this place.

Drew Conger: If I could give 0 stars I would have. It’s been that bad. If you are looking for a travel agency DO NOT USE Brentwood Travel! We have had the worst time working with Cathy, she is terrible at responding and has a horrible attitude. I have finally given up trying to work with them at all. I even requested to work with another person within the company and they refused because Cathy had already ”started” working it. They are not worth your time and will only waste yours….. thanks for nothing Cathy.

Julie Siderfin: Cathy Robinson at Brentwood Travel gave us excellent customer service, going the extra mile to solve an issue we had on our cruise.

Brenda Arnold: Thanks for sharing details we're going in our trip to Las Vegas

Lisa Grimm: Annie at Brentwood Travel is amazing! I lived overseas and traveled a lot. I’ve never needed an agent but when I was in a tight spot for a last minute trip, Annie came to the rescue! Highly recommend! Ask for her by name!

JC: Cannot stress enough to not use the company. Wedding part of 20 that was asked to use this company by the bride so we could all coordinate flights/rooms etc. NEVER get any proactive information from our travel agent, any time you call you get voicemails that don't get returned. Emails go unanswered for months even when cc'ing the Vice President of this company. I have worked with other agencies and this is by far the worst experience I have encountered. This is not simply the experience I have had, all members of our traveling party have suffered this same terrible excuse of customer service. Do yourself a favor and never get involved with this "travel agency".

Allie Edelman: Positive:Professionalism,Quality,Value

Alex Wilcox: Brentwood Travel was nothing short of amazing! My wife and I used them to plan our honeymoon and it was everything we could have dreamt of. Christine Wolff made everything so easy and smooth for us. We simply gave her our dreams of the trip and she gave us multiple options at multiple price points and helped us picked which resort was best. We will definitely be using them again for further travel!

Benjamin: We've worked with Christine at Brentwood Travel to book two vacations now and she’s been wonderful! Offering good options, fighting for you as a customer, and always courteous, she’s a good person to have in your corner as you work through the hurdles that come with vacationing. We had a family emergency before our first trip and needed to cancel within 24 hours of departure. We would have been lost trying to navigate how to cancel everything ourselves, but Christine worked with the hotel, airline, and travel insurance company to ensure we didn't have to worry about anything and could just focus on home life. She ended up helping us re-book a few months later and we had the best time.Brentwood Travel is thorough, responsive, and flexible and should be looked at as your next travel partner when booking your vacation.

Amanda Hancock: Christine was wonderful and she made our vacation experience stress free! She provided us with multiple resorts in Mexico to allow us to look at which location would be a best fit for us. She was able to answer all of our questions about what the resort offered such as water sports, etc. Prior to leaving she sent us a folder with all of our travel documents and any other important information we would need which made packing easy. Once we made it to the airport to head to Mexico we faced a major delay in our flight and were worried we would miss our connecting flight into Mexico. Christine answered my concerns promptly and was already looking for other flights just in case we missed our connecting flight. We can’t wait for her to help us plan our next vacation!

Eddie Dean: Great place to schedule a vacation.

Samantha Stitch: Stacey made it so easy for my husband and I to make our honeymoon go as smoothly as possible! Even with some cancellations due to Covid-19, we got to reschedule our trip and got and even better deal with upgrades! She explained everything for us since neither of us had ever been out of the country, and had everything laid out for us to make it effortless on our end! She really went above and beyond to make sure we had the best honeymoon with some surprise perks at the resort when we arrived! Thank you Stacey for all of your help! We will absolutely go through her again next time we travel!

Dan Bortz: I have used plenty of Travel Services and I found my forever Agency with Brentwood Travel, more specifically CTA Christine Wolff! We booked a guys trip to Mexico and it couldn't have been any more easy! Christine's responses were prompt and she is always so pleasant even through emails. With Covid-19 our trip did get cancelled and again this is where she shined! She was prompt in starting the process of getting our money back and making sure we had all the information about what was going on. We definitely plan on booking again as soon as all this craziness is over!!

Jamie Huse: I have worked with Brentwood Travel for two separate trips and now always recommend them to my friends or family looking for a travel agency. They have been respectful of our budget, very responsive, and patient - which is huge for me because I have a hard time making decisions! Most recently I worked with Christine Hakenjos and our trip unfortunately had to be cancelled due to external reasons, but throughout the whole process she was incredibly informative, provided tons of options to best fit our needs, and made sure all our questions got answered. I wouldn’t book a big trip without them!!

Todd Mandel: I have used this travel agency for over 30 years. The travel agents are extremely knowledgeable and very helpful in planning your vacation. Although you can go online you will never get the one on one help with a real person like Brentwood travel. My favorite travel agent is Ann Fendelman. There is no one that can match her skill and experience by far the best.

Jodi Maslin: Many THANKS to Leigh Cardwell for all of her help in making our trip possible and a nice surprise for my husband’s birthday. Since I hadn’t previously traveled to Mexico, I felt overwhelmed when searching for resorts myself. Leigh priced out many options for me to find the perfect place and within my budget. She was patient and so very helpful. Every aspect of the trip was perfectly managed and stress-free. The flights were easy, the transportation to and from the hotel was superb, all of the logistics were smooth and on time…we literally didn’t have to do any work or manage anything (other than our tequila intake!). This was easily the best vacation either of us has ever had – and we have both traveled the world!As for the resort, I cannot adequately explain how beautiful and truly amazing the Valentin Imperial Maya is. The rooms and grounds are so beautifully kept. It really took all 7 days to take advantage of all this resort has to offer, including the incredible restaurants, the beach, the pools, etc. We LOVE that the resort is so fitness friendly as well – they have a great mix of activities on the schedule each day and it’s difficult to try everything within a week’s time. During our Monday – Monday stay, no two days were planned the same. The entertainment staff is TOPS!! We highly recommend this resort with Leigh’s help and we will definitely be returning!

jim allen: Through Brentwood Travel, we found Secrets the Vine Cancun and it was as described, an upscale, luxury all-inclusive resort. Thanks to Brentwood Travel, we had a lovely vacation. The hotel was one of the cleanest we have been in, 5-star service and food was excellent! Highly recommend. Thank you to J.V.!!!!!

Debby Grossman: In 2003 we scheduled our first trip to Hawaii. I don't remember who our first agent was but it was a wonderful trip. I just remember the Champagne that was sent to our room by our agent to welcome us.We have used Ashley Curry from Brentwood Travel ever since then. We've always done domestic trips and this was our first international trip.We arranged a European river cruise on the Rhine with Ashley. She recommend Avalon waterways.Since this was our first international we were a littlenervous but everything was perfect. I know that there are a lot of things that could go wrong but that is avoided with an experienced agent and agency.We look forward with confidence to our next adventure!

Dan Cowell: The best people. Ready to help. Knowledgeable

Miguel Teixeira: Defamator company!!

Cmeshine84: Experience was ok, I went to pick up a package from the greyhound express that I didn't know was even there, cause according to the tracking it was saying that it was in Oklahoma for the past 3 weeks, and I'm in at.louis, so when I went to ho see if it was there, it was, they told me they called me several times, but I didn't receive not 1 call from them, I had to pay $25.00 to pick up package, they charged me a storage fee, after me paying 700.00 for the item I purchased through eBay

Betsy 2003: bus i was on from Missouri to Kansas City was dirty and had trash on both the floor and the seat , seats were very uncomfortable and i can understand that tends to be the case with most buses,but these seats they shouldn't even be operating a bus with seats like those.

JT b8 (jtb8): This place was just awful the employees had attitudes at a like they did not want to work there and was just ignorant and rude to all that came in and asked a decent question they are the main reason why I look for plane fares instead of trying to find a bus fare to go somewhere

Chris Flood: Terrible shipper. No accountability. Do not use.I shipped four car tires thinking this was the only economical way to ship such bulky items. Weeks later, only one made it to the destination. They claimed the tires were poorly labeled--an odd claim given that the agent I shipped with insisted on labeling the tires herself. Tracking service was useless. No apparent effort to track the lost items. Each time I called to request tracking info, they claimed someone would call with more information. No one ever did. No follow up. No refund on "standard" shipping available. Terrible in every way.

cory McCormick: Clean and nice waiting area

cynthia morgan (Cynt): I gave it three stars because it's very clean and aI felt safe there. Waiting time is horrible

Varun Bhatt: Sometimes greyhound prices match southwest or frontier make sure this is your last option .

Trish Sowash: Good service, but located in a dangerous area.

Cameron Rodgers: One of the worst experiences in my life. The employees at the Pittsburg station were so rude and unhelpful, and they treated my special needs son terribly. I'll never ride on a greyhound bus again.

Mike Schroeter: Lost my luggage took two weeks to get them back

Daniel Hurtado: Better

celeste reeves: This is my favorite bus station. I've been to so many over the years and this one is the nicest!! Clean, well organized and so nice to be in. It's close to transits and many downtown attractions. Staff are always kind and helpful. This station is the standard that all others should try to live up to, but don't care enough to.

WandaRose Edwards: like bus trip but tAkes me to long to get to ms.

Bardomiano Sanchez: Is ok....

Marcelo Coelho Fernandes: Worst experience ever. They lost my luggage and didn’t care about trying to find it.

Erica Jones Secondary: This place kick me out. 11:30 at night cause I got there to early. I had a round trip ticket for Denver and was going back.

Debbie House: Great place to work

James Hendrix: Dirty. Wild AF

Collin Harris: Greyhound bus lines friendly people reasonable prices and they will take you anywhere

Lauralee Wiltsie: Awful