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1. Macy's - Kansas City
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· 1120 reviews
400 NW Barry Rd Ste 150, Kansas City, MO 64155, United States
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Adriana Miranda: I have been a loyal customer for 10 years and I am very disappointed on the service I received today.I had a return, it had been a couple weeks over the 30 day new policy and the associate told me that because of the time the items were not returnable, I asked to speak to a manager, when she showed up, (Chika is her name), she did not introduced herself and simply said "The items are not returnable because is been more than 30 days", she turned around and offer help to somebody else and left me there, didn't look at me or wait for a response, like I was invisible, I had to go around where she was to ask for the store manager's name, she said the name is "bolgena" I asked her to please write down for me, she said "We are not allowed to do that", I grabbed a piece of paper and asked her to spell the name for me, she said "The name is bolgena". and turned around to help the other customer, I was about to loose it so I left and went to another counter to get the store manager's name. Julie at the jewelry counter was amazing, she could tell I was upset and offer to help, she stated they can do a one time exception on the new policy and she did the return for me. Thank you Julie!I want to say, the main reason why I am so upset is not because I could not return the items, it is because how I was treated by CHIKA. She should not be in a manager position if she is unable to show respect for customers, needles to say, to provide customer service.
Jessica Collins: Been going to this Macy's since it opened in 1979 and so happy it is still open! I miss the old indoor Mall days but when I visit this Macy's it brings back great memories! Parking is way sufficient, and the clerks I interacted with were very helpful and friendly! I will continue to hang out at this Macy's, it is convenient and usually has what I am looking for!
Derrick Butler: Macy's isn't like how it used to be. Selection of clothes is way down.
Sandy Kindall: What's going on with Macy's? Their selection of clothes is sparse, and the quality is not what it used to be.
Anna Alonzo: Great customer service in the beauty counter. I was able to find a hard to find beauty product with the help of an associate. Very clean and well organized store. I was very impressed with the variety of clothing options for the whole family.
Roger Schieber: Friendly & professional staff have helped me size the watches I buy from their online store. Visited two years ago and again in April 2023. Both times, the store was very clean and organized.Unfortunately, they are not properly staffed at times. Made a special trip on 4/30 to get a Fossil watch band resized and nobody could help me. And yes, I bought it from Macy's.
Charlie Smith: Fun but a bit empty without the mall
David Moreland: Good to shop
Mike Oneth: Good visit. Customer service helpful on picking up my package.
Mike Holbrook: Purchased nice men's swimsuit. Fair price.
Gentle John: Good service from friendly people. Lots of sales. I will be back!
George Tombaugh: going out of business
Terrie Franklin: It was okay. I didn't find anything. Had to have them order my dress. This store doesn't carry petites, which was a real disappointment.
Lori Simonis: Very nice store but very quiet there. No One was shopping and the parking lot was nearly empty. What a shame because the sales staff was excellent, the clothes were all beautiful in the racks, so was the shoe and the cosmetic department. I really hope this store doesn't end up in the chopping block!
Gabrielle Hofmeister: Went with my sisters to go help them pick out a dress for their dance on Friday. Best customer service I have received in a store for years! Thank you to the three who helped us out!
Leah Lambart: The store is still pretty nice if a little outdated. We stopped on a Saturday evening and it was almost empty. They had all kinds of internet returns that were marked down. They also had lots of sale items marked down quite a bit. They have very nice products and it was well laid out. They still have furniture and mattress upstairs as well. Nice to try the purple mattress in person.
Shannon Meyer: This store used to be awesome, now it's just another dying department store. The floor inventory is less than half of what it used to be. Still very clean, but the bare shelves and displays, low selection in anything but the junior department (WHY?). The older shoppers like myself, that have been diehard Macy's patrons for 40+ years have little selection to choose from.
Debra Hovey: It was okay, disappointed in petites!
Roxana de zaldaña hernandez: Good
Carlos l Barrios: Good place
Kathryn Hines: Everything I purchased was exactly what I wanted. It was top quality and I am confident that the product will last forever.
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2. The North Face Country Club Plaza - Jackson County
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· 95 reviews
312 W 47th St, Kansas City, MO 64112, United States
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carlos bustamante: Excellent service
Michael Pare: Friendly staff, decent selection.
Christopher Taylor-Durr: Exceptional Customer Service!!Thank you!
Nicolle Ortega: Literally disgusted after the horrible experience I had to deal with at this location with an employee. Not sure if he was a regular employee or manager but you can tell this guys has issues with races such as hispanics and black people. You guys have to train your employee better on giving a better customer service, no one is coming to get free items. Got so disgusted by this ignorant child that I decided to leave the location. I will definitely be contacting someone higher to have a conversation about this, since it seems not to be the first issue someone has had at this location, and I’m guessing it is the same person. We deserve respect and a better customer service employees!
Sahajveer Bajwa: Great Products And Simple
Mandi Bethard: Lots of options. Found a parka.
Alex Rosales: There is a "person" called Aaron, idk who's him but i guess a "manager" or something like that, he has a real bad attitude, quiet and super bad customer service...i think management needs to do something real fast, the store is super nice, the employees are nice and Friendly too (Brooke and Tyler)Idk if this guy Aaron has some races with Hispanic or black people,but you can see right away that tbh.Again nothing with the store or other employees, it's just this person that needs to be more friendly and has a better CUSTOMER SERVICE because no matter what, we don't go there to PLAZA LOCATION to ask for FREE clothes or items, we PAY/PAID for those and at same time we basically pay them salaries, so we deserve respect and a better customer service employees!!
Jim Stanford: Limited selection due to smaller size of the store but they have excellent products
Angela Ko: So sad that "The North Face' has gone down hill over the last few years. I have purchase "The North Face" for at least 15 years.. I recently ordered online 4 big kids jackets that cost around $115 each . On the website beware that if you order a size and you return it to the website it will take 3 weeks from the time they receive your return to exchange or get a refund. This is not stated on their website . It does state you can take it into a North face store to exchange, but if you live 80 miles from the closest store that is pointless. I love product , hate the process and service. There are other competitor's out there. I guess it is time to move on . Now I wait 3 weeks for a refund of $400.00.. WOW ..
Sean P: Nice merchandise and helpful staff. Helped me find the sizes I needed. Was knowledgeable on the products
Robert Stambaugh: Very nice place to find superb casual wear.
Michael Hill: This is in a safe and fun place in KC. Lots of shops and parking and restaurants with in walking distance of this shopping area. High-end stores. Good staff at North Face, helpful and professional but not overly friendly.
Suzette Owens: I love shopping here. Great customer service
Katia Milazzo: When you are body shamed because of your size and appearance, you realize how much society will always have impossible standards for women and lack of decency towards other humans. Women should be lifting each other up, not making them feel less than. Guess what? Being rich and skinny doesn’t make you better. You know what else? Shopping in comfy clothes is normal. Walking around in sweats does not make me less. Walking around in heels does not make you better. I walked in and was no where near greeted the same way the other lady was, who was dressed in heels and a nicer outfit. I was asking for help and was brushed off multiple times. North Face, shame on you for letting these employees represent you. Truly disappointed with this location. Do better.
Steven McAllister: Experience left a lot to be desired. Tried to return an item purchased a few days ago and wasn't able to. Dozens of other retailers can look up receipts based on 1) your account or 2) the card you paid with. They couldn't do either. Receipt wasn't emailed or text to me when the purchase was made. I'll stick to online ordering going forward.
Jaspreet Kaur: Excellent customer service!!
Kalim Dowdell: Laura was absolutely amazing. Knew everything about anything we picked out. Definitely someone you want at the front of your store. 10 stars👍🏼
james schaefer: A+ customer service. Highest quality gear.
Connie Hsu: Less crowded than other stores.
Serina B.: Ouch! Way overpriced and a poor selection of men's outerwear.
Katherine Delich: Went in store to exchange an item bought online. The young man that did the exchange at the register was wonderful and super helpful. I am leaving a 3 star rating solely for the unpleasant demeanor and attitude of the red-headed girl at the entrance of the store. Do better!
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3. H&M - Jackson County
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· 331 reviews
440 W 47th St, Kansas City, MO 64112, United States
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Marilyn Solsky: This is the second time I have had a bad experience with a return at this store. The first time was several years ago; I had not worn the item, but there was a powder transfer from trying it on and the sales clerk would not accept the item for return. I took it to the Overland Park store and returned it without a problem.Today I had a horrible experience in the store. There were only a few people in the store, but the people ahead of me had a huge order. The clerk, who was new, was doing his absolute best. He deferred a couple of time to his store manager who was only aligning shoes on a shelf; one time he asked her if an employee who was no longer working there could still use her employee discount. The manager came over, engaged the person in conversation, as if she were an old friend, saw that I was waiting and went back to rearranging shoes. The second time she came over I asked if she could help me, but she waited long enough that the kind clerk was finally able to help me. I was incensed by her lack of customer service and after thinking about it, decided I would return the item right then. Because I called her out on her poor customer service she said I had disrespected her, she refused to take back the item and said she would call security. I am not sure she was the one who was disrespected. I admire H and M for trying to recycle clothing, but not enough to tolerate poor customer service or nonresponsive managers.
Tasanee Dumas: will not be coming here & I am a plaza resident.Was talked down by a cashier & manager (associate number:556647) tonight after paying $100 cash.. shopping with my boyfriend.I got some pink shoes for my birthday dinner, we had our dog with us so I had to help my boyfriend with his wallet so I was the main one in this transaction handling money.I gave him the $100 bill with a $38.83 total, he gives me back $21. He then calls the manager to open the drawer and says “wrong change.” , she walks away. (i do not understand why she did not handle the transaction after this point as a retail manager).After she walks away, he tries giving me back $40 and a $1 bill is all I had after he took the $20 from me. I told him, no this is incorrect.My boyfriend steps in, mind you he is deaf so sound is not apparent to him. Tells him he doesnt trust him with the money, please get the manager.The manager steps in and goes “are we yelling?.” I go “no one is yelling.”, her response “please don’t yell at my sales associates.” , mind you- no one was yelling & my boyfriend is deaf holding a dog.I then explain to her what happened, she interrupted me to say “let me talk to my sales associate first.” which then that associate tried to say he gave me the money ($61 which I never got) and then tries to play it like we were trying to get more money when we never got the correct change to begin with.We left with the correct change and a sad place it my heart because I will no longer be shopping here as a plaza resident.I would give 0 stars if I could, this used to be the best place to shop since I was younger. Now it’s gone down hill, need new managers who assist & employees who know how to count accurately + have customer service.
M Metro: Great prices
Alexavier Galicia: A baddie helped me choose a fit, 10/10
Brandon Motley: All of these items were on a designated sale rack, but were not on sale. The company’s “price point strategy” is confidential and can’t be shared with customers. 🧐- unorganized- fitting rooms closed- low customer service
Leslie Pyle: It was a very unpleasant experience. There was no music playing and the associates were slapping hangers loudly on the racks and it was really annoying. Also, the fitting rooms were closed. H&M sizes things weirdly so I have to try things on there.
Dubraska Arias M: Consigues ropa de mediana calidad a bajo costo. Si eres de Venezuela, este es como el tijerazo o graffiti
Joel Nickel: Good clothes! No restroom.
maddi ann: super kind staff and let me try on jeans when they were still closing! not the best selection of clothes for skinny/petite but still good
Drew Sasse: Had exactly the black button up shirt I was looking forReasonably priced and able to get in and out quick and still make it to work on time
Elisha Araiza: The employee, Rasiel did greet me when I came up to the register. The only time he spoke to me, was when an item rang up incorrectly. Nor did he thank me for my purchase. Most rude employee.
Morticia A: Both dressing rooms were closed. Absolutely insane. This is a clothing store. How is anyone supposed to try anything on!
faceless kelly: Lots of beautiful apparel, unfortunately my size wasn't available. Will be back soon.
Kawana Coleman: Cool place
Kass Sjo: Staff unhelpful, selection limited.
Chad Stoos: Another place my daughter drug me to while on vacation. She enjoyed shopping there and found plenty of things to use my credit card for.
carlo clark: Dressing rooms doesn't have anywhere to sit your own clothes. Dressing rooms have more dust than square footage. I felt dirty after leaving the Dressing rooms.LORD forbid you drop anything on the floor.
Jose Vazquez: Not a bad selection. First floor is women's and then there's an upstairs for men, with a small infant section. As big as the store is you'd expect a greater variety. None the less it's a nice place with great valued clothing.
Niki V.: I really need the Country Club Plaza location to get their store hours figured out. Or at least the signage needs to match the store hours online. This is getting very annoying at this point.
Joey Foster: They won’t let you return items. I tried it on, it didn’t fit, I returned it within the 30 day timeframe and they told me it looked worn so they wouldn’t accept it. *I had folded them because I knew I would be returning them. They don’t have changing rooms, so if I can’t try something on in store, and they won’t accept the return, then I don’t know what I’m expected to do. I liked H&M before, but I will have to find another store. Even though I’m sure they don’t care.
Bardiya Molae: Manager is so mean. she said sales tag are not right.Mam it isyour fault. Do your job.
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4. J.Crew - Jackson County
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· 44 reviews
519 Nichols Rd, Kansas City, MO 64112, United States
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5. Nordstrom - Lenexa
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· 900 reviews
11143 W 95th St, Overland Park, KS 66214, United States
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Pei-Hsuan Chen: the men's section is really old
Robert Debose: Nice place
Ann Svensson: Polite and helpful
Teddy: Worst service
Mississippi Atlanta: They had a descent selection
Mo Zeyadich (MoZy): Great service
Lady M: Cafe was delicious.Employees were kind in helpfulThey didn't have a lot of size options in back
Jason Miller: High quality clothes, high end brands, shoes, housewares, and a coffee shop. Very nice store
Matt W.: $85.00 for a pair of Camo shorts ? I'll go to Cabela's or Bass Pro and pay less for the same thing.
Mike Price: Wife went in to grab JUST some primer and came out with her entire makeup done. She looked beautiful. Lacy was sweet and a great sales person.
Orlando Parker: Go! Head! Nordstrom! One of the biggest I've seen. If you got great taste, this is the place to go. Real nice. Great service. Super clean. Yeah! I must see...
Katie Queen: I strongly urge you to be weary purchasing anything of value hear again. We did not receive several hundred dollars worth of merchandise in the package delivered and was told there was nothing they could do since the weight of the package matched the weight of the merchandise coming out of the warehouse.So incredibly disappointed being liable as a customer for theft prior to it being delivered to my door step.The lack of effort in helping me throughout this situation was so saddening. Just a quick “sorry” was all they had to offer before letting me know there was nothing they could do.I’m never one to write reviews but this is a situation I simply can’t get past.
Ed Wood: Always has what I need.
Debi Armstrong: Really poor selection for junior dresses - what they did hav were inappropriate for juniors - real body composition style or prairie girl. No in-between.
Eileen McGee: Helpful staff. Great restrooms
Amber Pittman: I always park in the garage and enter through Nordstroms.While I'm zooming to the Nordstrom coffee shop, I check out all the designer goods along the way.
Helen Novak: After groceries and utilities rising prices. No way could afford to purchase a thing.
Laken Beaty: Store was nice, tidy, clean, and organized. Staff was kind of scarce but helpful once you found someone.
Peter W: We used to love Nordstrom and their amazing merchandise/customer service. I recently learned a hard lesson on their core values via an experience we had making a return. After purchasing several formal wear items from their online store, I kept the pieces I needed for my tux and created an online return and shipped back the unneeded items via THEIR return label. I physically took the box to USPS and using Nordstrom's return label, i shipped the box fully trusting their return process. Needless to say, $1500 worth of merchandise has now shown "in transit" since early November 2022. We contacted Nordstroms and they declined to help us or process the return even though we used their return label. So essentially, we are out $1500 after fully trusting they would stand behind their return mailing process and any mishaps that happen once the package is handed off to USPS. I feel somewhat certain either an employee from Nordstrom or USPS stole the box and therefore it was never processed for return. All in all, we found out the hard way that Nordstrom customer service isn't actually all that great when it's truly needed for a situation like this. They are nice on the phone but when it comes down to what matters, we didn't get the refund and are out $1500. I would stick with finding the items on Amazon, if you can, because Amazon has stood behind their return process, and I have never had an issue with them "losing" a return.
l. coney: Over priced for the styles showcased.
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Department store
6. Dillard's - Kansas City
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· 645 reviews
7350 NW 87th Terrace, Kansas City, MO 64153, United States
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Michael Donhauser (Mike van Dee): Großes EinkaufszentrumViel Auswahl
Alicia Jefferson: Mary in the Customer Service is a life saver!!!!
aida sharabati: Worst customer service
Regina Huffman: So nice, friendly and caring staff in the womens department
yvette hatfield: Love Dillard’s excellent service and friendly salespeople.
Raymond Randall: It's kind of like Macy's, but more luxury items. My cousin introduced me to this store. I love it.
Ryan Minnick: Memory is the most caring and professional representative at this Dillards. All the staff is exceptional however. I was helped a month or so ago by Memory and I meant to share my experience then. I was again reminded of how awesome Memory was as I witnessed her go over and beyond for another customer as I was waiting in line. I’ve always had great customer service at this Dillards in Zona Rosa. I just wanted to give her a shout out so she knows her efforts are appreciated. Oh and give that Lady a raise.
Vicki Smith: Great store. I love the brands they carry like Calvin Klein.
Evelyn Case: I wasn't @ Dillards I was next door @ TAO foot reflexology. 10× better than Dillards
Ahmed Ibrahim: I purchased 5 colognes and the lady there was treating me like I was about to steal em and I asked for samples and she said she couldn’t give me any so I asked do any of the colognes I purchased come with any gift she said no no no do u want em…jus rude and she asked me if I’m using a credit card I have to show ID I didn’t have no problem with it but she was jus racially profiling thts jus last time I come to this store….never experienced so much disrespect before STAY AWAY IF YOU ARE FOREIGN OR AFRICAN AMERICAN
Steve Ellington: Wife loved it
suzana hotaj: I shopped parfumerie for me and husband 2 days before ChristmasThe ladies in men’s department were very nice and very helpful specially with my husband, he has had time decided which cologne to pick.Then upstairs in ladies department it was more easy for me I knew what I wanted, I bought CocoWe had good time
Brandon Rice: Heather in the men’s department is exceptionally amazing. She first helped me a year ago with finding a great suit for an event, where she was enthusiastic, intelligent with her recommendations, and was so genuine that I left in a better mood.As I finished holiday shopping one year later (now), she helped me check out my items. She immediately remembered me and the conversations we had a year prior. She shows true kindness and compassion, and is a great employee that I am happy to return to.
Karen Landis: Just amazing! Great selection and superb customer service. Christie in the men's department was amazing. Super friendly, knowledgeable and helpful. Thank you
Teal Hoover (Remmy): I went to this location with a friend to return a bra she had bought but did not fit, they told her that she could not return it even though she had the tags and the receipt in the bad with the item and she had only tried it on once in there store. The entire time we were there the lady that was helping us was giving me some not so nice looks. We had called another location to see if we could return it there and they said that it would be no problem to return it the way it is.
Selene Allison: Went to go return a bra because i didn't like how it felt. And they told me they couldn't return it due to sanitary reasons and the tags weren't on it. But the tags recipient and bra were all in the bag. And they let me try it on in the dressing room. Along with other ones. Which the reason I wanted to return it is because of the fact that I grabbed the wrong one that day.
Amanda Gazaway: I kept telling my dad, hey can you get me and Mom some perfume like you got us last year for Christmas? He said he didn't know what I was talking about, because Mom was the one who picked them out and wrapped them from him... Lol so we decided to go shop for Christmas gifts for ourselves, from him.. I found mines ! Fun day. I love how this perfume looks, so cute and little different ones. But can't use them till I unwrap it on Christmas ❄️
Megan Zimbelman: Great shoe selection. Wonderful staff from north face to dresses. Great shopping experience.
Luna Nguyen: I adored working in cosmetics here. 💄 I miss it. Great store, the best people here. Management is amazing.
Carmen Kerr: Here visiting from Bakersfield, Ca. I saw my mother today at a skilled nursing facility in North Kansas City. I decided to stop at Dillard's in Zona Rosa. Looking for some shoes, I noticed three sales clerks in the shoe depart while in the store. I thought 1 out of 3 would have asked me if I needed assistance. So I waited for 20 mins, still no service. Finally, I asked for a store manager Jeff Russell. The only thing he did was apologize. Can you imagine how this makes me feel? Dillards at ZR!!!! like I wasn't good enough to ask if I needed service. Being a VIP credit card holder!!!. I will being emailing corporate about this matter. Dillard's in Zona Rosa you missed a $425.00 sale!!! Thank you Overland Park Dillards for you hospitality!!!!!! Your service was on point!!!!!
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Department store
7. JCPenney - Kansas City
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· 693 reviews
9100 N Skyview Ave, Kansas City, MO 64154
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Abadi Mami: It's very nice
Kalyn Munthali: Definitely wouldn't recommend going to the salon to have dreadlocks retouched. $75 down the hole and got to find someone to fix it now. I guess you get what you pay for.
Sara H.: The lady was very helpful. She helped my mom order what she wanted since they didn't have it in store.
Scott Parsons: The lady at the jewelry counter was very helpful and gave me a chance to pick the correct ring for my wife of 30 years!! Thank you for your patience and making this a present she loves!!!
Jessica Svoboda: Wonderful service and a clean facility
Slow Sweeper: After 25 years I canceled my jcpenny card and say goodbye. I liked penny's because they have sizes and styles different from other places. I have tried to exchange or get refund on 2 pants I purchased in wrong size, and they say there is nothing they can do because of the way the were rung up at the register. I didn't go Karen I just said ok and left. I went to another location, was going to exchange but couldn't. These are regular stock dress pants, not clearance or no longer stocked items. I have had several small issues over the year, but not like this. So I won't go back. Maybe you will have better results.
Kaycee Gavin: I always love JC Penney. They have so many beautiful new clothes. I wanted to stay and look forever. I was very impressed with how the store was laid out customer service was friendly. I will be going back very soon. Also I ordered three dresses online and they were fantastic.
John Gerwig: I've shopped at Penney's for most of my life. This store, however, is a mess. Especially the men's department. Merchandise on the floor, looks like tables haven't been straightened in months, limited selections that always looks picked over. Checkout staff is friendly, that's the only upside at this store. I always seem to come away from this store disappointed.
Else Meiri: Expybut not like their clothes anyways
Sherwyn: Employees are very helpful and considerate
bridget k: My boyfriend is a 4xlt and it’s really hard to find clothing that fits him that isn’t expensive, like from dxl, or falls apart, like another big and tall store near there that I can’t remember the name of. They don’t have a huge selection for him, but it’s bigger than most stores in the same price range. He was able to find some shorts and swimming trunks that he liked and that fit him.
Judi Marler: Great sales and sales people
David Jennings: Large selection of everything we were after. Friendly staff. Thanks
Anissa Johnson: Great customer service
Susanna Griffin: The store is never open when we need to go there and shop you close way too early for people that work all day long
John Tillman: I received excellent service from a youngwoman (Sarah) when checking out. She helped my reopen an account and helped me to save money on my purchase. She was very helpful!
jason ruhnke: It's been a while but they had a great selection.
Amber Hagler: I needed some business professional dress clothes and COVID has changed shopping in stores drastically! Today I found several great outfits with a few blouses. The dressing rooms were clean and I was pleased with what I got!
Al Mccormick: They had what I needed and got a deal. I'm happy
Amarie Stevens: Boy toddler section was disappointing
Mary Manning: I love JC Penneys.
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Department store
8. Macy's - Lenexa
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· 1468 reviews
11201 W 95th St, Overland Park, KS 66214
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Rachel Babb: Very friendly associates. The store was well stocked and had what I needed.
Michelle Rose: I have loved Macy's for many years. They always have good sales and great deals on their clearance racks. I love the quality of the plus sized clothing, especially. Highly recommend!
BiggE Q: Big Store not that great of selections no big sale items. Everything is going to online sales witch i HATE.
Bageesh M Bose: Big store, i like their backstage where we can find items with less price
Delia Cruz: All it is excellent.
Mississippi Atlanta: More people than I thought shopping in store
Carol Miller: Found exactly what I needed!
Aquilina Marcum: I am not crazy about this location because the merchandise availability is not the same as the one in independence, MO before they closed that one.
Alfredo Justiniani: Muuuucho muy caro
freddie harper II: Found a parking spot fast
ALISSA HENDERSON: Clean and prices are great
Melissa Whited: Bought my dress here after shopping 3 other places. ⁸
EX7mods: I was pleasantly surprised to find out the mall is not dead at all. I was just passing through but definitely will be going back.
DaD22 AD200: I went there to buy perfume and there is wonderful lady how helped me Shantiel with high kinds she make my day
Jessica Halford-Crapo: I haven't come across a Macy's I didn't like. Now some are better than others. But over all a great store
S Swoope: Macy's has changed a lot. Not impressed.
Donna Kuykendall: Ladies room was disgusting. Merchandise tossed in piles everywhere. No personal service. Like a Walmart.
Shirley Mcentyre: Issue with the beauty counters not having stock the type of Cosmetics that you like or discontinued use
don martin: Needed pants and shoes. Got great deals on both for work. Everyone was pleasant.
Hande Küçük: Friendly staff and a very nice location and store. I loved it.
David Moreland: Very helpful
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9. H&M - Kansas City
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· 240 reviews
1803 Village West Pkwy m-103, Kansas City, KS 66109
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Felicia: It was just ok. We were not greeted upon arrival
Biadina Medrano: Es muy elegante pero a la ves es family friendly y también tiene mucha variedad de ropa
Justin Hall: Awesome layout
State Of Kansass: Always a wide selection of fashionable clothes at pretty great prices! Staff super helpful.
Michael Schilling: Everyone in Kansas City is so nice, but the employees here are extremely rude. My wife, kids and I came here for a mini vacation and went shopping during our down time. When my wife needed another size dress, the dressing room attendant told us that they don’t do that there and we can get it ourselves. We brushed it off as we thought maybe she was just having a bad day. And then when leaving, holding a pile of things we were going to buy, a different employee told us we needed to walk back down to get the dress that didn’t fit, so they wouldn’t have to. They were so rude and sarcastic for absolutely no reason and, last I checked, h&m isn’t paying us to do their job. Needless to say, we dropped the rest of the pile too and walked out. Terrible customer service. Do better, H&M.
Barbara Krecic: Helpful staff
Mike Marshall: Large, clean store with a variety of male and female clothing options. The staff were helpful and polite. Prices were moderate to inexpensive
Nancy Bunville: Loved it...
Lloyd Shum: Nice hoodies and pants for guys.
Ken Orrison: Decent store. Geared more to young people. Prices not to bad.
Darryl Grant: Great clothes great price
Anne JeanetteX: Clean store, friendly staff, nice clothing.
Latrice Thomas: Nice place friendly service
Brayden Bell: To many h&m,s
Finus Smith: Pricing good selections good.
Chad Stoos: My daughter found plenty of things she liked here, my credit card got a workout. Staff was friendly and helpful.
Elias Jones: Klarna isn't working, and made a big retail No-No by putting more expensive price stickers over less-expensive price stickers so we can see the 7-8 dollar increase in prices. You all should know better.
Pia Jackson: Great clothes and super friendly staff and manager!!
Niecio Prata: Ótimo gostei variedades diversas
Sharon Ortiz: 😍😍😍
Kyng Truth: One of my favorite store I shop at frequently
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10. JCPenney - Kansas City
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· 937 reviews
10904 Stadium Dr, Kansas City, KS 66111
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Kim Blaco: Clean store clean dressing room and excellent staff very friendly helpful!
Jennifer Walker: Y'all, I have never seen my hair like this! My friend got her hair done on Wednesday and when she came to work Thursday, I was blown away! She looked Amazing! I immediately booked with Ryan and got the most amazing dimensional hair color of my life! She is a very talented hair Stylist! Definitely worth the money! THANKS RYAN!
Delores Lewis: Sorry expensive and expensive
Jennifer: Went to pick up a catalog order. Had to wait quite a while as the associate was slow about ringing up the person in front of me. Might have my next order delivered to my house.
Ashley Denk: Always have friendly staff!
Jamie and roger Sweet: Very helpful employees great deals everywhere
Bailey Ostrom: This is a really big JCPenney. They’ve got a lot of my favorite teams in the Sports Fan Shop. I’ve also noticed they’re starting to add some more toys and things like that.
Kaitlynn Hoff: I always have an amazing experience here! So many cute clothes at great prices and good variety. It can be hard to find staff at times but when you do they are professional and quick and eager to help! Love this store!
Rose Reliford: Items are OVER PRICED
yvonne castor hart: Always down for a good sale. If no sales they are overpriced.
Craig Hoffman: The best place to get your Chiefs merch. They had almost sold out of fat-guy sizes, but I bought 2 shirts and a hat
Maria Escobar: Me gusta porque siempre encuentro lo que busco.
willie Coty: She was very nice
Martin Kurek: Bought cloths and was satisfied such as to apply for JCPenny credit card.
LInda Hancock: I live 20 miles away and had to make extra trips to straighten out mistakes. First time it rang up full price even thought it was on sale. Second time clerk scanned the same item twice so when I tried to return the item that wasn’t scanned, there wasn’t a record of it.
D: I have shopped here off and on for years. Today's experience was my worst. The quality of customer service changed the moment I declined the application process for a JCP card. When I asked the associate at the end if my rewards account information would be entered, she informed me that the purchase has already been made and that I the customer should have volunteered my phone number during the transaction. They proceeded to tell me I can call a 1800 number that she couldn't provide me to retrieve my reward points. This has not been a standard practice. Typically, an associate will ask if I have a rewards account. Customer service shouldn't dwindle just because a customer refuses to apply for a credit card.
Francisca Posada: Mi tienda favorita 💕 10 de 10
Mary Cushing: Nice price
Darreon Collins: Sign said 50% off but after waiting in line to get to the front and buy, I had to go take a picture for proof and wait BACK in line, now I’ll be late for a friends wedding. 1st and last JCPenneys visit thanks
Suncia Conner: JCPenney your prices are getting very expensive. Got a males shirt, pants, and shoes with half off plus additional 30 percent off, and was still over a hundred dollars. WOW!
Rhonda Miller: I was shopping for bedding and they did not have what I wanted. I was able to order it and it will be delivered before Christmas.
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11. Macy's - Leawood
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· 851 reviews
5100 W 119th St, Leawood, KS 66209
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12. JCPenney - Kansas City
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· 987 reviews
8100 N Flintlock Rd, Kansas City, MO 64158, United States
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13. Express - Jackson County
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· 101 reviews
429 Nichols Rd, Kansas City, MO 64112, United States
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14. Kohl's - Kansas City
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· 1004 reviews
10730 Parallel Pkwy, Kansas City, KS 66109, United States
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15. Kohl's - Kansas City
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· 1358 reviews
8500 N Madison Ave, Kansas City, MO 64155
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16. Urban Outfitters - Jackson County
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· 221 reviews
520 Nichols Rd, Kansas City, MO 64112
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17. Polo Ralph Lauren Factory Store - Kansas City
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· 159 reviews
1811 Village West Pkwy Space O-135, Kansas City, KS 66111
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18. EILEEN FISHER - Jackson County
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· 8 reviews
419 Nichols Rd, Kansas City, MO 64112, United States
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19. L.L.Bean - Leawood
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· 208 reviews
4401 W 119th St, Leawood, KS 66209
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20. H&M - Lenexa
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· 469 reviews
11149 W 95th St, Overland Park, KS 66214
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