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1. Macy's - Leawood
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· 851 reviews
5100 W 119th St, Leawood, KS 66209
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Chris Godfrey: Even though I didn't buy anything, the sales staff was friendly and informative. Felt like an old school Macy's experience.
Kenneth Moeller (The Dane): Great service as usual.
Asia E.: I was assisted promptly upon entering the store. The lady was from a different department than I needed but she did her best to assist me with my concerns.I'd planned on making a return but was told I wouldn't be able to unless I'd purchased this company's products through Macy's and not directly from the company. I was disappointed because I'd spent time, gas and effort to come into the store. I also, wasn't able to exchange and get the free gift that was being offered at the time.While disappointing it wasn't this lady's fault she was simply stating the store policy, which I can respect. They've changed the store around quite a bit since the last time I was there so it's a bit challenging to find things now until you get used to the new layout but sometimes there's pain in progress.Overall the staff was professional, worked to assist and clearly stated and provided required information. Atmosphere is esthetically appealing and there are good deals to be discovered.
Cindy Kelley: Disappointed in the store's appearance, lack of quality in apparel, checkout was across the store...just no customer service.
Anthony Gee: Place was a mess. All the men's section pants were just mixed all toger. Took quite a bit of time just to find my size. Like worse than any Ross. The cashier was very pleasant though.
Mary Grace Boreen: Macy's located at 119th in Town Center, Overland Park, remains an upscale store to shop for clothing, jewelry, purses, shoes and undergarments. Clearance sales in most every department. Friendly staff. Few sales associates throughout the entire store. Clean and open aisles, not crowded. Disabled Access was not operational on my visit, today, 3-3-2023 on the North side of the Store. Ample parking with limited parking for Disabled patrons. 6-3-2023. Mgb.
Blaise Fearis: Great selection
Teresa Hill: Unfortunately today I was racially profiled at the Macys Town Center location. I was in the store for about an hour or so. While in there I noticed several different workers watching me. Never offered any assistance just watching. So once I purchased my items and walked out to my car a white police officer, drove pass me and just stared at me? I proceeded to drive away and that same officer followed me for about 5 min. Only to finally go around me after running my car tags I’m sure. So it’s safe to say Macys called them on me, because I was shopping while black is my theory? The parking lot was full of white women, and I obviously got singled out this was no coincidence. Beware people of color!!!This doesn’t deserve this one star trust me..
Carolyn Austin: Found the shoes I wanted and a sales clerk found them in my size. She was immediately available. Macy's has always been one of my favorite places to shop.
sarah sin: Easy to park.Quiet.Lots of sales downstairs.
Frank Campbell: Good location.Small selection of goods, and badly presented, especially in male section.No visitor discount as in other Macys locations.Not particularly friendly.
lorrie sparks: Sad to see macys becoming a dinosaur, cashier was excellent. Selection of items were minimal. Miss old days when box store/anchor store was grand pumba of shopping.
Mindy McLaughlin: Macy's is not what it used to be. Not one person available to help, Clothes are a mess, Maybe it's just the times we're in but it's sad.
Nancy Draffen Brown: A great selection of summer shoes for women. Get there as soon as you can before your size is gone!
lilian ryan: I love perfumes and bags at Macy’s
Sherry Jackson: Shopping for brand new baby. I love shopping for new babies I always go to Macy's and I always go to the clearance they always have good choices at a VERY reasonable price.
Lansa Johnson: It was a great sale
Candace Ross: The rack. That’s all I’m going to say and the shoes I particularly love this Macys
Steve Myers: Not the greatest selection of Levi's
Sandy Reed: Had some really good sales going on
Betty Noah: Very nice sale lady's
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2. DSW Designer Shoe Warehouse - Kansas City
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· 255 reviews
8679 N Stoddard Ave, Kansas City, MO 64153, United States
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Ambreen Villanova: I’m a big fan of DSW. I decided to go in to see if they have anything nice for the summer and picked up a pair of shoes I liked. My little one was with and she picked up a toy. We get to the register and the cashier greets us , she’s being super nice until I ask her for a plastic shopping bag. The cashier rang up the items and just stood there not bagging the items. I asked for a bag and she said we are going bagless. I was confused and said well maybe you should put up a sign so customers are aware. She eventually gives me a bag and says you have been warned for next time ! I almost burst out laughing ! I just rolled my eyes , said have a good day and went about my way. Just FYI everyone apparently DSW is going bagless.
David: Large selection
Fernando Porpora: Gran variedad y buenas ofertas.
Tori Snowden: Shoe size/selection has declined since the pandemic. It's a shame that you have to shop online to get what you need (anything other than the absolute most popular sizes). I'm guessing it's why other stores have gone out of business. Hoping DSW can keep it together.
Redeye Dog: I was greeted as soon as I entered. The Rep was very helpful in directing me on how to get my return processed. Only had to wait in line a minute and was done in about 5 minutes. Refunded promptly.. Low stress..
MariaS: Always great shoe finds at great prices!
Andrea Embery: Clean and neat!
Bre W: SHOES SHOES SHOES! Enough said…
E Park: Watched a man try on sneakers and walk out with them on and the box. Safe?
Randall Paul: Great selection, great prices!
Easton: I ordered a pair of shoes online that came scuffed up with no tissue in the shoes or box and dirty/worn on the bottom. I have ordered shoes from DSW dozens of times in the past and have never experienced this. I took them in to the DSW at Zona Rosa and was shocked at the lack of quality customer service. I explained to the employee at the register the state that the shoes were in when I received them and she called for a manager. I don't know if she thought my story was suspicious, but she never asked any questions or explained why she was calling for the manager. The manager came up and did not make eye contact with me, only said "this is how you received them?" while looking at the shoes and then told the employee to damage them out. There wasn't an apology offered by anyone for the state of the shoes, which is the very least they could have done.
Rochelle Kimbrough: Exceptionally organized!
Curtis Lear: My wife loves DSW. I personally don't care to go shoe shopping but they keep her happy.
Patti Blake: Out of a lot of sizes.
Vivian C: It’s bigger show store that has many selections. It’s located at Zona Rosa so it’s convenient for shopping and dining as well. Found the boots that I really like and happened to be on 60% Sale so I just grabbed it without hesitation.
Jaes W Overley: DSW is still a great place to find shoes at a discount, but the selection does not seem to be as varied as in years past.
heather anne: Shoes always look nice, but every time I’ve ordered from DSW, the shoe boxes come looking like they were ran over with multiple cars!!! They’re always cut and nasty looking.
Brendaliz Taylor: Good prices, great staff!
Lloyd Grisham: My first visit to DSW. I was looking for Birkenstocks for my wife. She loves them! They had the color I was looking for but not the correct size. I looked around and was impressed with the selection. I will check them out again.
Mrs H: Didn’t get any customer service help. Sizes were off had a 10 and couldn’t fit it was way to big in heels. My daughter is a 11 and she couldn’t wear the 11 they were like 13. To expensive. Choices were not flattering
Laura Cuadra: Well... I went to buy shoes, they are expensive and they had only one pair of shoes I wanted but both were different sizes, so I couldn't get them anyway!
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3. Macy's - Kansas City
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· 1120 reviews
400 NW Barry Rd Ste 150, Kansas City, MO 64155, United States
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Sara H.: Love it.
Adriana Miranda: I have been a loyal customer for 10 years and I am very disappointed on the service I received today.I had a return, it had been a couple weeks over the 30 day new policy and the associate told me that because of the time the items were not returnable, I asked to speak to a manager, when she showed up, (Chika is her name), she did not introduced herself and simply said "The items are not returnable because is been more than 30 days", she turned around and offer help to somebody else and left me there, didn't look at me or wait for a response, like I was invisible, I had to go around where she was to ask for the store manager's name, she said the name is "bolgena" I asked her to please write down for me, she said "We are not allowed to do that", I grabbed a piece of paper and asked her to spell the name for me, she said "The name is bolgena". and turned around to help the other customer, I was about to loose it so I left and went to another counter to get the store manager's name. Julie at the jewelry counter was amazing, she could tell I was upset and offer to help, she stated they can do a one time exception on the new policy and she did the return for me. Thank you Julie!I want to say, the main reason why I am so upset is not because I could not return the items, it is because how I was treated by CHIKA. She should not be in a manager position if she is unable to show respect for customers, needles to say, to provide customer service.
Jessica Collins: Been going to this Macy's since it opened in 1979 and so happy it is still open! I miss the old indoor Mall days but when I visit this Macy's it brings back great memories! Parking is way sufficient, and the clerks I interacted with were very helpful and friendly! I will continue to hang out at this Macy's, it is convenient and usually has what I am looking for!
Derrick Butler: Macy's isn't like how it used to be. Selection of clothes is way down.
Sandy Kindall: What's going on with Macy's? Their selection of clothes is sparse, and the quality is not what it used to be.
Anna Alonzo: Great customer service in the beauty counter. I was able to find a hard to find beauty product with the help of an associate. Very clean and well organized store. I was very impressed with the variety of clothing options for the whole family.
Roger Schieber: Friendly & professional staff have helped me size the watches I buy from their online store. Visited two years ago and again in April 2023. Both times, the store was very clean and organized.Unfortunately, they are not properly staffed at times. Made a special trip on 4/30 to get a Fossil watch band resized and nobody could help me. And yes, I bought it from Macy's.
Charlie Smith: Fun but a bit empty without the mall
David Moreland: Good to shop
Mike Oneth: Good visit. Customer service helpful on picking up my package.
Mike Holbrook: Purchased nice men's swimsuit. Fair price.
Gentle John: Good service from friendly people. Lots of sales. I will be back!
George Tombaugh: going out of business
Terrie Franklin: It was okay. I didn't find anything. Had to have them order my dress. This store doesn't carry petites, which was a real disappointment.
Lori Simonis: Very nice store but very quiet there. No One was shopping and the parking lot was nearly empty. What a shame because the sales staff was excellent, the clothes were all beautiful in the racks, so was the shoe and the cosmetic department. I really hope this store doesn't end up in the chopping block!
Gabrielle Hofmeister: Went with my sisters to go help them pick out a dress for their dance on Friday. Best customer service I have received in a store for years! Thank you to the three who helped us out!
Leah Lambart: The store is still pretty nice if a little outdated. We stopped on a Saturday evening and it was almost empty. They had all kinds of internet returns that were marked down. They also had lots of sale items marked down quite a bit. They have very nice products and it was well laid out. They still have furniture and mattress upstairs as well. Nice to try the purple mattress in person.
Shannon Meyer: This store used to be awesome, now it's just another dying department store. The floor inventory is less than half of what it used to be. Still very clean, but the bare shelves and displays, low selection in anything but the junior department (WHY?). The older shoppers like myself, that have been diehard Macy's patrons for 40+ years have little selection to choose from.
Debra Hovey: It was okay, disappointed in petites!
Roxana de zaldaña hernandez: Good
Carlos l Barrios: Good place
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4. Shoe Carnival - Kansas City
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· 340 reviews
8121 NW Roanridge Rd, Kansas City, MO 64151, United States
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Stephen Andrist: Bad experience do not honor coupons
Heather Safety First: Greeted and assistance offered. Selection was great. So happy with the Sketchers I purchased.
Lillian Lashbrook: Love the vans
Bob Hiller: This is a great shoe store. Excellent selection and service. The prices are good for a quality shoe.
Donald Walker: None of the shoes I bought were included in the half off special they advertised. Apparently, sketchers were excluded.
Daniel Robertson: Man I showed up mins before closing time. They were understanding and not bothersome so I was able to get what I went for and get out.Customer service has taken a backseat to worrying about shoplifters but this place was surprisingly fresh.
Tanja K: Good place to find shoes unless you wear a wide width! I did find shoes for the family, just not me.
Joey Shaw: Great amount of foot wear
Eric Marlowe: This is the closest shoe store to good old Leavenworth !
Hunter Mitchell: Prices were fair. Shoes of great quality. Friendly and helpful staff.
Nat Schaap: Would be nice if they'd get some new stuff in and bring back the buy one get second half price.
Sharon Allen: I like your alls early black Friday sale. Are you having it this year?
Gary Collins: Good place to shop for shoes
Brandi Reaves: Selection was good, nice store and staff
Steve Conway: Nice selection, easy to see and get to everything, fairly well stocked except in my size.
Ron Littrell: 2 people in the store one behind the cash register, I asked him for help But he called the other person to help me who was helping a person who arrived at the store after I was already looking for assistance, so I had to wait for her to get finished with that person in order to tell me they didn't have what I needed as I walked out the guy at the cash register was still just standing there
jason ruhnke: A Great selection of shoes.
Colleen Roos: Love this store, lots of brands to choose from.
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5. Famous Footwear - Liberty
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· 302 reviews
WILSHIRE PLAZA, 8572 N Evanston Ave, Kansas City, MO 64157
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Rakesh Chaudhari: Bad customer service. caleb was rude and used faul language
david pace: Tried 3 times to call if the shoes I wanted were in stock. 3 times the phone rings but NOBODY picks up phone! Why is that? So frustrating when you can't get good service anymore anywhere.
Verlee Gilkerson: So happy I walked in and found exactly the pair of shoes in the style and size I was looking for. They always have a great selection and it makes you shopping so much easier to just start at famous. The sales help here we're very helpful in directing me to where to look for what I was asking about.
Jeff Williams: Helpful friendly staff
Tosha Brooks: Good customer service, just wish they had more selection of larger sizes.
Jenn Morehouse: Nice staff. Great shoe selection.
Sara Dampier: Went in today to find my boys some shoes for Christmas. I was greeted quickly and then had a staff member let me know of the buy 1 get one half off. The store was very clean and welcoming. The cashier checked the shoe sizes before letting me go. They did a wonderful job!
Linda Henderson: To expensive for me but very clean and tons of cute shoes to choose from
Heather Harvie: Love the rewards
Matt Foster: Great service!
djicedragon 2558: Great prices.
Paul E Moore: Buy a pair, get another pair a bit misleading as Nike is not included but good service and many quality brands at good prices
Chip & Sara Needham: Friendly staff, good selection of men's sneakers
Eric Crabtree: Great customer service
Amy Cohoon: The employees are always so helpful here. I love going.
Matthew Wagner: Nice Store!
Beth P: Very large selection. Staff was polite
Chris Odell: Selection has been better.
Amber Calton: Didn't have my size or the boot that I wanted
Shannon Stallings: Had a great selection and sizes in stock.
Ricky Jorgensen: Friendly people, great service .
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6. JCPenney - Kansas City
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· 987 reviews
8100 N Flintlock Rd, Kansas City, MO 64158, United States
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Tammy Tutt: We were able to locate exactly what we were shopping for. The check-out person was helpful and showed me how to use the app for extra savings!
Toni JAGER: They need more people working there.
Gabe Buckner: Good deals. Look for coupons online to use at the register.
Carl Meade: Nice clean store salesperson very helpfull
Tim Ely: DO NOT USE JC PENNEY CREDIT CARD! I used my card, paid the bill, and even though I sent them the copy from my bank of the check, endorsed BY THEM, as proof of the paid bill, they refuse to accept the dispute as paid. If they deny the dispute for a 3rd time I'll be forced to go the route of an attorney, the BBB, and the Consumer Protection Bureau
Allison Lester: I went to this location to shop today. While in the store, I sampled a perfume and did, infact buy a bottle. When I got to the checkout, the clerk asked, "what's that smell?" I replied "it's probably the perfume I just bought." She proceeded to tell me how it stunk and that it made her sick. I moved away from her as my husband paid for the 3 items that came to an $89 total. Seriously, this woman came across as rude and needs to find another line of work. Uncalled for. Keep your comments to yourself.
Debra Barnett: Love this store! Perfect clothes for almost every occasion! Great kids sizes from skinny to plus size!My go to store for clothing.
Margie Wilburn: The clerk checking out was too busy talking rather than checking!
Dee Hood: Good experience. Seems they may be doing some construction/remodeling inside...but it didn't deter me from purchasing, but I did lose my way a few times 😆 The associates who assisted me were nice. I went for a specific item....& got that plus much more. I tried this JCP because, I was in the area, & the prior one I went to had a small selection of the items. This JCP had an excellent selection!! I'm so thankful.
Lauren: They open at 11am. During the week. While almost everywhere else is already open... I'll go spend money where they are open at a reasonable time.
Klynn Sherpy: I was at the return counter and the JUDY the MIST unpleasant lady at the counter was the most unhelpful and rudess person I have ever dealt with -First it took her 30 minutes to help the person at the counter - only because she keep having to redo what ever she wa doing worn than when it came to help me sHE HAD GO TO thebath room -
Mamiegirl Dorbor: Frequent customers both in store and online. Great selections of clothes, shoes , kids' necessity, jewelry, etc. Affordable clearance items as well.
Scott Hendren: Who is that lady (Leslie) in customer service she was so handy and helpful. When I left her I felt like I had made a friend. Ty so much.
Scott Manley: Always clean and friendly and friendly Associates
Candace Fast: Got a curbside pickup. The lady was super fast and friendly. Will use this service again 👍👍
Steve Kilgore: Perfect employee helped us quickly
Tillie Trammell: Nice employees, clean store
Jane Hamerle: Easy access. Lots of selection. Checkout was friendly.
Wanda Brown: Have always been a J C Penny's person ever when my children were little back then you had Shirts and pants with patches on the arm and knees. BRING THEM BACK
Jak Angelescu: I just adore this store. They don't play obnoxious club music blasting all over the speakers. I hit gold a few months ago and bought all new panties for next to nothing and got a lot of good quality basic clothing necessities off their sale racks. Also found the most affordable and comfortable bed set. Every associate is so knowledgeable and friendly. I deliberately signed up for rewards because the associates are so amazing, the inventory is so well-stocked that I WANT to give this place more business.
Pat Cromley: Great. I love being able to order online and pick up curbside. It's better than driving to the store, searching for what I want only to find out they're sold out. This way I know they have it and it saves me time and money.
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Shoe store
7. Off Broadway Shoe Warehouse - Kansas City
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· 230 reviews
8600 Ward Pkwy, Kansas City, MO 64114
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April Hughes Cox: Great value. Great selection friendly staff
Griselda Guzmán: 👍
Renee Bannerman: I found 2 pair of shoes to purchase and followed the directions as per the signage for the BOGO sale. When I got to the register I was told that neither pair qualify and I wouldn't get the discount. I asked for clarification and was told that if the 2nd pair was more expensive than the first they couldn't be half price. I explained the first pair couldn't be half price because they were NIKE as per their signage. The clerk asked me to get the signage so I went back and picked it up. These signs are all over the store in front of many of the premium shoes like NIKE. It only says premium shoes have to be the first rung up at regular price. It DOES NOT say they have to be more expensive than the 2nd pair. Another clerk and finally,the manager, came from the back of the store. They reiterated their pricing policy. I explained again that's not what the store signage says. I was invited to leave the store and told they have plenty of customers. When I picked up the sign to take a picture of it I was told I couldn't do that. And the clerk's parting comment to me was to call me a racist! I'm never spending another dollar with this company.
Abundantly Blessed: i've gone in here plenty of times over the past 2 years and when I ask for help for shoes the manager Britney she's always rude. She never speaks when I say hello. She gives a silent treatment. I don't know if they do customer service training but she absolutely needs it. and when she does speak, she comes off ghetto and rude. Not a good look for the store. The front girl had her help find my daughter some shoes and she had an attitude. I absolutely dread coming in here when she works not a good time with her! i'm giving them one star because of their shoe selection is great.
Brian Gray: Fantastic time shopping at Off Broadway and while there found the perfect shoes. A couple of days ago, I had the greatest customer service experience from Shiane. She helped me understand the BOGO deal. I am definitely coming again and will be asking for her service.
johnny howard: My first time going to Off-Broadway in Ward Parkway Sopping center was not a good one, I guess I didn't get the memo about how the stores buy one and get the other pair for half price goes.The first thing is all the Nikes are off-limits for the sale. The second thing is that if you find another brand and the cost is the same as the brand you are buying they are off-limit. Third, they are steering you to the cheapest shoes they have in the store for the sale. I think if it was a customer-friendly sale they wouldn't put all these restrictions on their shoes. I've been to Shoe Carnival and I have not experienced this kind of restriction on their buy one get the other half price. Just a heads up to management you need to display these restriction some where that the customer can see them plainly because I wasted a lot of time picking out shoes only to get to the cash register and to be told that the shoes I had didn't work for you guys sale. And that was it for me I just went on line and ordered a pair of shoes it was less stressful. Thank you for hearing my complaint.
johnisafireman: Always can find quality shoes at an affordable price
Andrea Williams: Was too many shoes to make a decision. I like this store.
Loutinia Owens: The service was good but the security kept watching me cuz I was African-American
Gina Tanner: Not a lot of cute heels
Augustus Bundesen: Customer service was good. Prices are expensive unless you're buying multiple and getting one half off. Not a lot of shoes on clearance. Also a couple boxes of shoes I wanted to try on had mismatched sizes.
Jason Bryson: It's honestly a good shoe store. They have a decent selection and most sizes are typically in stock. It's a large store and so there's plenty of room to shop comfortably and not feel confined.
Shelley Wehmeyer: These poor managers. Chaos every time I go in there. One time a large $$$ refund did not process and never hit my bank account despite the receipt. It was due to terminal issues in the store. They couldn’t help me in store and blamed corporate. They could not call customer support and handle on my behalf. After 5 weeks and 6 calls with customer support where I was told no updates or told to call other numbers that never had anyone on the other end… I finally got my money back. Total headache. No one knew what was going on.
Lady M: The store manager working 03/19/2022 was rude and absolutely awful..the store is short staffed and with a manager like that it is easy to see why. She was rude and distant to store associates who are simply asking for help. She also liked to yell and them for no apparent reason. The manager Let a pregnant woman and her husband wait for 20 minutes because the associate needed help ringing up an item and the manager knowingly disregarded the associate. They decided to let her fend for themselves and continue checking out people who were behind them in line, including myself.. I left the store before they were even rung up!Seemed other customers were having issues as well, the manager left her associates out to dry. They were all trying their best, but their manager was failing them. Corporate should look into this.
Bianca Queen: Rebecca the manager was so rude my sister came in there 2.23.22 to just exchange a shoe she brought the previous( she just wanted a size up for her kid) the cashier was amazing but Rebecca was very rude to her and even her yelled at her, it’s a way you talk to people and she was being a real mean person she making you guys look horrible
Brittanie Dobbs: I spent over $354 on shoes myself and my children last night I had a great experience with the young lady at the register she gave great service through and through. I came back today to exchange the exact same shoes for bigger sizes and was told I owed 10 more dollars for the shoes. Which I found odd because it was the exact same shoes. At this point I’m calm cool collected I just wanted to know why I rarely shop there. My mother & sister go all the time and she highly recommend them, and we all use my mothers rewards. So they called the manager Rebecca her attitude is terrible she kept saying I wanted a “refund” and all I wanted to do was exchange my sons shoes for a bigger size. She insisted that I was trying to get money, she also said I was being “angry “ and all I did was ask a question. If a store has a policy I would happily fo whatever is needed it was the way she said it. The cashier that asked for help was crying because of how bad the manger was speaking to me the manager Rebecca told the employee if she can’t handle retail she needs to work some where else. And told her she can work the floor and someone else can cashier. No apology nothing this lady is apologizing and crying and I immediately told her I wasn’t mad at her and that it was her manager doing a poor job. She tried calling security on me saying that I needed to leave her store. I’ve never seen anything like it my life. I feel bad for the employees that’s a hostile work environment. And a poor example of what customer service should be.
Christine Monday: Great selection on display but not much stock.
Christian Gutierrez: I went in this afternoon to look for shoes for my godchildren. When I went to the cash register, the cashier was extremely rude. I asked if the shoes I had chosen qualify for a bogo sale promotion she said no in a rude tone…… when I asked if there were any coupons she muttered under her breath and I couldn’t hear her so I asked her to repeat and she said “o don’t know what’s on the website” sometimes it’s not what you say but more so how you say it …. Terrible customer service. While I was looking for a coupon online she walked away for a good chunk of time doing something else.. when she came back I payed full price for shoes and left as soon as possible. Will not be returning. Disappointed in general.
David Osborne: In and out pretty smoothly. Sign says masts required at the door but people are in going in without them.
Becky Verner: They have a great selection of shoes. The staff has always been helpful and professional. I enjoy looking around sometimes but at least half the time I'll always leave with a pair of shoes.. The only con about this place is the prices. I know that their prices are a little higher than other shoe stores.
Amy Little: Hours of operation were incorrect. Employee could not answer simple questions about purchasing gift cards or selection of shoes.
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8. Dillard's - Kansas City
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· 645 reviews
7350 NW 87th Terrace, Kansas City, MO 64153, United States
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Michael Donhauser (Mike van Dee): Großes EinkaufszentrumViel Auswahl
Alicia Jefferson: Mary in the Customer Service is a life saver!!!!
aida sharabati: Worst customer service
Regina Huffman: So nice, friendly and caring staff in the womens department
yvette hatfield: Love Dillard’s excellent service and friendly salespeople.
Raymond Randall: It's kind of like Macy's, but more luxury items. My cousin introduced me to this store. I love it.
Ryan Minnick: Memory is the most caring and professional representative at this Dillards. All the staff is exceptional however. I was helped a month or so ago by Memory and I meant to share my experience then. I was again reminded of how awesome Memory was as I witnessed her go over and beyond for another customer as I was waiting in line. I’ve always had great customer service at this Dillards in Zona Rosa. I just wanted to give her a shout out so she knows her efforts are appreciated. Oh and give that Lady a raise.
Vicki Smith: Great store. I love the brands they carry like Calvin Klein.
Evelyn Case: I wasn't @ Dillards I was next door @ TAO foot reflexology. 10× better than Dillards
Ahmed Ibrahim: I purchased 5 colognes and the lady there was treating me like I was about to steal em and I asked for samples and she said she couldn’t give me any so I asked do any of the colognes I purchased come with any gift she said no no no do u want em…jus rude and she asked me if I’m using a credit card I have to show ID I didn’t have no problem with it but she was jus racially profiling thts jus last time I come to this store….never experienced so much disrespect before STAY AWAY IF YOU ARE FOREIGN OR AFRICAN AMERICAN
Steve Ellington: Wife loved it
suzana hotaj: I shopped parfumerie for me and husband 2 days before ChristmasThe ladies in men’s department were very nice and very helpful specially with my husband, he has had time decided which cologne to pick.Then upstairs in ladies department it was more easy for me I knew what I wanted, I bought CocoWe had good time
Brandon Rice: Heather in the men’s department is exceptionally amazing. She first helped me a year ago with finding a great suit for an event, where she was enthusiastic, intelligent with her recommendations, and was so genuine that I left in a better mood.As I finished holiday shopping one year later (now), she helped me check out my items. She immediately remembered me and the conversations we had a year prior. She shows true kindness and compassion, and is a great employee that I am happy to return to.
Karen Landis: Just amazing! Great selection and superb customer service. Christie in the men's department was amazing. Super friendly, knowledgeable and helpful. Thank you
Teal Hoover (Remmy): I went to this location with a friend to return a bra she had bought but did not fit, they told her that she could not return it even though she had the tags and the receipt in the bad with the item and she had only tried it on once in there store. The entire time we were there the lady that was helping us was giving me some not so nice looks. We had called another location to see if we could return it there and they said that it would be no problem to return it the way it is.
Selene Allison: Went to go return a bra because i didn't like how it felt. And they told me they couldn't return it due to sanitary reasons and the tags weren't on it. But the tags recipient and bra were all in the bag. And they let me try it on in the dressing room. Along with other ones. Which the reason I wanted to return it is because of the fact that I grabbed the wrong one that day.
Amanda Gazaway: I kept telling my dad, hey can you get me and Mom some perfume like you got us last year for Christmas? He said he didn't know what I was talking about, because Mom was the one who picked them out and wrapped them from him... Lol so we decided to go shop for Christmas gifts for ourselves, from him.. I found mines ! Fun day. I love how this perfume looks, so cute and little different ones. But can't use them till I unwrap it on Christmas ❄️
Megan Zimbelman: Great shoe selection. Wonderful staff from north face to dresses. Great shopping experience.
Luna Nguyen: I adored working in cosmetics here. 💄 I miss it. Great store, the best people here. Management is amazing.
Carmen Kerr: Here visiting from Bakersfield, Ca. I saw my mother today at a skilled nursing facility in North Kansas City. I decided to stop at Dillard's in Zona Rosa. Looking for some shoes, I noticed three sales clerks in the shoe depart while in the store. I thought 1 out of 3 would have asked me if I needed assistance. So I waited for 20 mins, still no service. Finally, I asked for a store manager Jeff Russell. The only thing he did was apologize. Can you imagine how this makes me feel? Dillards at ZR!!!! like I wasn't good enough to ask if I needed service. Being a VIP credit card holder!!!. I will being emailing corporate about this matter. Dillard's in Zona Rosa you missed a $425.00 sale!!! Thank you Overland Park Dillards for you hospitality!!!!!! Your service was on point!!!!!
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9. Famous Footwear - Kansas City
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· 296 reviews
TWIN CREEKS CENTER, 8401 N Madison Ave, Kansas City, MO 64155
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Mary Manning: The store is amazing.
Kimberly Valberde: I found what I was looking for and got in and out without issues. Staff was cordial but never asked me if I needed anything.
Stanford Bailey: I got great service and a really nice pair of shoes. I will go back soon to get more. I even got an incentive for buying my next pair.
Erin: Always has the latest styles and a great amount to choose from.
Tammie Yardley: A lot of great shoes
Kimberly Kimball: They have decent prices but not a huge variety to choose from and the employees don't always notice people at the register waiting to check out. They do have a decent clearance section though.
Thomas Adams: Customer service is nonexistent! Sales associates could barely look my way and away from their personal conversations long enough to answer my question! When someone could be bothered to help me, she clearly didn’t care and kept telling me Kohl’s (across the street) was still open, & I should just check there!
Stacyann Hudlemeyer: Very nice and clean
Uncle Robb: No frills just brand name shoes from friendly people who sell those shoes.
Jayree Caron: Nice!
William: I did not find anything I needed, but the wife did and that is all that matters.
William Williams: Great place to go for a large selection of shoe
Sabrina Edwards: Got some good shoes there
noraa ghanim: love the manager Erica, she is so patient and helpful
Mike Shryock: Does any shoe store carry shoes in size 8 1/2. Most are 10 to 14.
Parker Games: i got good shoes here
Jacqueline Markham Gann: I wear a shoe size 51/2 but I have to settle for a size 6 most of the time. It would be wonderful if I could find more of a selection in my size.Thanks,Girl With Small Feet ~
Renita Blackburn: Excellent.
CHERYL THORNTON: First time going in a very long time. My sister treated me by buying me a pair of Nike.
Keviyah Todd: Love this place, they also have the best shoe choices ever
Lorrie Macias: Found what I needed plus more in a return trip..So happy I found what I wanted.m
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10. JCPenney - Kansas City
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· 693 reviews
9100 N Skyview Ave, Kansas City, MO 64154
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Abadi Mami: It's very nice
Kalyn Munthali: Definitely wouldn't recommend going to the salon to have dreadlocks retouched. $75 down the hole and got to find someone to fix it now. I guess you get what you pay for.
Sara H.: The lady was very helpful. She helped my mom order what she wanted since they didn't have it in store.
Scott Parsons: The lady at the jewelry counter was very helpful and gave me a chance to pick the correct ring for my wife of 30 years!! Thank you for your patience and making this a present she loves!!!
Jessica Svoboda: Wonderful service and a clean facility
Slow Sweeper: After 25 years I canceled my jcpenny card and say goodbye. I liked penny's because they have sizes and styles different from other places. I have tried to exchange or get refund on 2 pants I purchased in wrong size, and they say there is nothing they can do because of the way the were rung up at the register. I didn't go Karen I just said ok and left. I went to another location, was going to exchange but couldn't. These are regular stock dress pants, not clearance or no longer stocked items. I have had several small issues over the year, but not like this. So I won't go back. Maybe you will have better results.
Kaycee Gavin: I always love JC Penney. They have so many beautiful new clothes. I wanted to stay and look forever. I was very impressed with how the store was laid out customer service was friendly. I will be going back very soon. Also I ordered three dresses online and they were fantastic.
John Gerwig: I've shopped at Penney's for most of my life. This store, however, is a mess. Especially the men's department. Merchandise on the floor, looks like tables haven't been straightened in months, limited selections that always looks picked over. Checkout staff is friendly, that's the only upside at this store. I always seem to come away from this store disappointed.
Else Meiri: Expybut not like their clothes anyways
Sherwyn: Employees are very helpful and considerate
bridget k: My boyfriend is a 4xlt and it’s really hard to find clothing that fits him that isn’t expensive, like from dxl, or falls apart, like another big and tall store near there that I can’t remember the name of. They don’t have a huge selection for him, but it’s bigger than most stores in the same price range. He was able to find some shorts and swimming trunks that he liked and that fit him.
Judi Marler: Great sales and sales people
David Jennings: Large selection of everything we were after. Friendly staff. Thanks
Susanna Griffin: The store is never open when we need to go there and shop you close way too early for people that work all day long
John Tillman: I received excellent service from a youngwoman (Sarah) when checking out. She helped my reopen an account and helped me to save money on my purchase. She was very helpful!
jason ruhnke: It's been a while but they had a great selection.
Amber Hagler: I needed some business professional dress clothes and COVID has changed shopping in stores drastically! Today I found several great outfits with a few blouses. The dressing rooms were clean and I was pleased with what I got!
Al Mccormick: They had what I needed and got a deal. I'm happy
Amarie Stevens: Boy toddler section was disappointing
Mary Manning: I love JC Penneys.
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11. Ross Dress for Less - Kansas City
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· 528 reviews
8600 Ward Pkwy, Kansas City, MO 64114
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12. Shoe Carnival - Grandview
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· 252 reviews
12240 15 St, Grandview, MO 64030
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13. Rack Room Shoes - Kansas City
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· 90 reviews
1829 Village West Pkwy #107, Kansas City, KS 66109, United States
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14. Macy's - Lee's Summit
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· 813 reviews
900 NW Blue Pkwy, Lee's Summit, MO 64086
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15. Comfort Plus Shoes & Footcare - Leawood
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· 67 reviews
11715 Roe Ave, Leawood, KS 66211
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16. DSW Designer Shoe Warehouse - Overland Park
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· 341 reviews
12160 Blue Valley Pkwy, Overland Park, KS 66213
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17. Macy's - Lenexa
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· 1468 reviews
11201 W 95th St, Overland Park, KS 66214
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18. Kohl's - Liberty
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· 820 reviews
8540 Church Rd, Kansas City, MO 64157
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Men's clothing store
19. Burlington - Kansas City
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· 243 reviews
5330 Chouteau Trafficway, Kansas City, MO 64119, United States
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20. JCPenney - Kansas City
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· 937 reviews
10904 Stadium Dr, Kansas City, KS 66111
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