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1. Macy's - Kansas City
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· 1120 reviews
400 NW Barry Rd Ste 150, Kansas City, MO 64155, United States
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Sara H.: Love it.
Adriana Miranda: I have been a loyal customer for 10 years and I am very disappointed on the service I received today.I had a return, it had been a couple weeks over the 30 day new policy and the associate told me that because of the time the items were not returnable, I asked to speak to a manager, when she showed up, (Chika is her name), she did not introduced herself and simply said "The items are not returnable because is been more than 30 days", she turned around and offer help to somebody else and left me there, didn't look at me or wait for a response, like I was invisible, I had to go around where she was to ask for the store manager's name, she said the name is "bolgena" I asked her to please write down for me, she said "We are not allowed to do that", I grabbed a piece of paper and asked her to spell the name for me, she said "The name is bolgena". and turned around to help the other customer, I was about to loose it so I left and went to another counter to get the store manager's name. Julie at the jewelry counter was amazing, she could tell I was upset and offer to help, she stated they can do a one time exception on the new policy and she did the return for me. Thank you Julie!I want to say, the main reason why I am so upset is not because I could not return the items, it is because how I was treated by CHIKA. She should not be in a manager position if she is unable to show respect for customers, needles to say, to provide customer service.
Jessica Collins: Been going to this Macy's since it opened in 1979 and so happy it is still open! I miss the old indoor Mall days but when I visit this Macy's it brings back great memories! Parking is way sufficient, and the clerks I interacted with were very helpful and friendly! I will continue to hang out at this Macy's, it is convenient and usually has what I am looking for!
Derrick Butler: Macy's isn't like how it used to be. Selection of clothes is way down.
Sandy Kindall: What's going on with Macy's? Their selection of clothes is sparse, and the quality is not what it used to be.
Anna Alonzo: Great customer service in the beauty counter. I was able to find a hard to find beauty product with the help of an associate. Very clean and well organized store. I was very impressed with the variety of clothing options for the whole family.
Roger Schieber: Friendly & professional staff have helped me size the watches I buy from their online store. Visited two years ago and again in April 2023. Both times, the store was very clean and organized.Unfortunately, they are not properly staffed at times. Made a special trip on 4/30 to get a Fossil watch band resized and nobody could help me. And yes, I bought it from Macy's.
Charlie Smith: Fun but a bit empty without the mall
David Moreland: Good to shop
Mike Oneth: Good visit. Customer service helpful on picking up my package.
Mike Holbrook: Purchased nice men's swimsuit. Fair price.
Gentle John: Good service from friendly people. Lots of sales. I will be back!
George Tombaugh: going out of business
Terrie Franklin: It was okay. I didn't find anything. Had to have them order my dress. This store doesn't carry petites, which was a real disappointment.
Lori Simonis: Very nice store but very quiet there. No One was shopping and the parking lot was nearly empty. What a shame because the sales staff was excellent, the clothes were all beautiful in the racks, so was the shoe and the cosmetic department. I really hope this store doesn't end up in the chopping block!
Gabrielle Hofmeister: Went with my sisters to go help them pick out a dress for their dance on Friday. Best customer service I have received in a store for years! Thank you to the three who helped us out!
Leah Lambart: The store is still pretty nice if a little outdated. We stopped on a Saturday evening and it was almost empty. They had all kinds of internet returns that were marked down. They also had lots of sale items marked down quite a bit. They have very nice products and it was well laid out. They still have furniture and mattress upstairs as well. Nice to try the purple mattress in person.
Shannon Meyer: This store used to be awesome, now it's just another dying department store. The floor inventory is less than half of what it used to be. Still very clean, but the bare shelves and displays, low selection in anything but the junior department (WHY?). The older shoppers like myself, that have been diehard Macy's patrons for 40+ years have little selection to choose from.
Debra Hovey: It was okay, disappointed in petites!
Roxana de zaldaña hernandez: Good
Carlos l Barrios: Good place
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2. The North Face Country Club Plaza - Jackson County
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· 95 reviews
312 W 47th St, Kansas City, MO 64112, United States
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carlos bustamante: Excellent service
Michael Pare: Friendly staff, decent selection.
Christopher Taylor-Durr: Exceptional Customer Service!!Thank you!
Nicolle Ortega: Literally disgusted after the horrible experience I had to deal with at this location with an employee. Not sure if he was a regular employee or manager but you can tell this guys has issues with races such as hispanics and black people. You guys have to train your employee better on giving a better customer service, no one is coming to get free items. Got so disgusted by this ignorant child that I decided to leave the location. I will definitely be contacting someone higher to have a conversation about this, since it seems not to be the first issue someone has had at this location, and I’m guessing it is the same person. We deserve respect and a better customer service employees!
Sahajveer Bajwa: Great Products And Simple
Mandi Bethard: Lots of options. Found a parka.
Alex Rosales: There is a "person" called Aaron, idk who's him but i guess a "manager" or something like that, he has a real bad attitude, quiet and super bad customer service...i think management needs to do something real fast, the store is super nice, the employees are nice and Friendly too (Brooke and Tyler)Idk if this guy Aaron has some races with Hispanic or black people,but you can see right away that tbh.Again nothing with the store or other employees, it's just this person that needs to be more friendly and has a better CUSTOMER SERVICE because no matter what, we don't go there to PLAZA LOCATION to ask for FREE clothes or items, we PAY/PAID for those and at same time we basically pay them salaries, so we deserve respect and a better customer service employees!!
Jim Stanford: Limited selection due to smaller size of the store but they have excellent products
Angela Ko: So sad that "The North Face' has gone down hill over the last few years. I have purchase "The North Face" for at least 15 years.. I recently ordered online 4 big kids jackets that cost around $115 each . On the website beware that if you order a size and you return it to the website it will take 3 weeks from the time they receive your return to exchange or get a refund. This is not stated on their website . It does state you can take it into a North face store to exchange, but if you live 80 miles from the closest store that is pointless. I love product , hate the process and service. There are other competitor's out there. I guess it is time to move on . Now I wait 3 weeks for a refund of $400.00.. WOW ..
Sean P: Nice merchandise and helpful staff. Helped me find the sizes I needed. Was knowledgeable on the products
Robert Stambaugh: Very nice place to find superb casual wear.
Michael Hill: This is in a safe and fun place in KC. Lots of shops and parking and restaurants with in walking distance of this shopping area. High-end stores. Good staff at North Face, helpful and professional but not overly friendly.
Suzette Owens: I love shopping here. Great customer service
Katia Milazzo: When you are body shamed because of your size and appearance, you realize how much society will always have impossible standards for women and lack of decency towards other humans. Women should be lifting each other up, not making them feel less than. Guess what? Being rich and skinny doesn’t make you better. You know what else? Shopping in comfy clothes is normal. Walking around in sweats does not make me less. Walking around in heels does not make you better. I walked in and was no where near greeted the same way the other lady was, who was dressed in heels and a nicer outfit. I was asking for help and was brushed off multiple times. North Face, shame on you for letting these employees represent you. Truly disappointed with this location. Do better.
Steven McAllister: Experience left a lot to be desired. Tried to return an item purchased a few days ago and wasn't able to. Dozens of other retailers can look up receipts based on 1) your account or 2) the card you paid with. They couldn't do either. Receipt wasn't emailed or text to me when the purchase was made. I'll stick to online ordering going forward.
Jaspreet Kaur: Excellent customer service!!
Kalim Dowdell: Laura was absolutely amazing. Knew everything about anything we picked out. Definitely someone you want at the front of your store. 10 stars👍🏼
james schaefer: A+ customer service. Highest quality gear.
Connie Hsu: Less crowded than other stores.
Serina B.: Ouch! Way overpriced and a poor selection of men's outerwear.
Katherine Delich: Went in store to exchange an item bought online. The young man that did the exchange at the register was wonderful and super helpful. I am leaving a 3 star rating solely for the unpleasant demeanor and attitude of the red-headed girl at the entrance of the store. Do better!
3. Nordstrom - Lenexa
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· 900 reviews
11143 W 95th St, Overland Park, KS 66214, United States
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Pei-Hsuan Chen: the men's section is really old
Robert Debose: Nice place
Ann Svensson: Polite and helpful
Teddy: Worst service
Mississippi Atlanta: They had a descent selection
Mo Zeyadich (MoZy): Great service
Lady M: Cafe was delicious.Employees were kind in helpfulThey didn't have a lot of size options in back
Jason Miller: High quality clothes, high end brands, shoes, housewares, and a coffee shop. Very nice store
Matt W.: $85.00 for a pair of Camo shorts ? I'll go to Cabela's or Bass Pro and pay less for the same thing.
Mike Price: Wife went in to grab JUST some primer and came out with her entire makeup done. She looked beautiful. Lacy was sweet and a great sales person.
Orlando Parker: Go! Head! Nordstrom! One of the biggest I've seen. If you got great taste, this is the place to go. Real nice. Great service. Super clean. Yeah! I must see...
Katie Queen: I strongly urge you to be weary purchasing anything of value hear again. We did not receive several hundred dollars worth of merchandise in the package delivered and was told there was nothing they could do since the weight of the package matched the weight of the merchandise coming out of the warehouse.So incredibly disappointed being liable as a customer for theft prior to it being delivered to my door step.The lack of effort in helping me throughout this situation was so saddening. Just a quick “sorry” was all they had to offer before letting me know there was nothing they could do.I’m never one to write reviews but this is a situation I simply can’t get past.
Ed Wood: Always has what I need.
Debi Armstrong: Really poor selection for junior dresses - what they did hav were inappropriate for juniors - real body composition style or prairie girl. No in-between.
Eileen McGee: Helpful staff. Great restrooms
Amber Pittman: I always park in the garage and enter through Nordstroms.While I'm zooming to the Nordstrom coffee shop, I check out all the designer goods along the way.
Helen Novak: After groceries and utilities rising prices. No way could afford to purchase a thing.
Laken Beaty: Store was nice, tidy, clean, and organized. Staff was kind of scarce but helpful once you found someone.
Peter W: We used to love Nordstrom and their amazing merchandise/customer service. I recently learned a hard lesson on their core values via an experience we had making a return. After purchasing several formal wear items from their online store, I kept the pieces I needed for my tux and created an online return and shipped back the unneeded items via THEIR return label. I physically took the box to USPS and using Nordstrom's return label, i shipped the box fully trusting their return process. Needless to say, $1500 worth of merchandise has now shown "in transit" since early November 2022. We contacted Nordstroms and they declined to help us or process the return even though we used their return label. So essentially, we are out $1500 after fully trusting they would stand behind their return mailing process and any mishaps that happen once the package is handed off to USPS. I feel somewhat certain either an employee from Nordstrom or USPS stole the box and therefore it was never processed for return. All in all, we found out the hard way that Nordstrom customer service isn't actually all that great when it's truly needed for a situation like this. They are nice on the phone but when it comes down to what matters, we didn't get the refund and are out $1500. I would stick with finding the items on Amazon, if you can, because Amazon has stood behind their return process, and I have never had an issue with them "losing" a return.
l. coney: Over priced for the styles showcased.
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Women's clothing store
4. H&M - Jackson County
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· 331 reviews
440 W 47th St, Kansas City, MO 64112, United States
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Marilyn Solsky: This is the second time I have had a bad experience with a return at this store. The first time was several years ago; I had not worn the item, but there was a powder transfer from trying it on and the sales clerk would not accept the item for return. I took it to the Overland Park store and returned it without a problem.Today I had a horrible experience in the store. There were only a few people in the store, but the people ahead of me had a huge order. The clerk, who was new, was doing his absolute best. He deferred a couple of time to his store manager who was only aligning shoes on a shelf; one time he asked her if an employee who was no longer working there could still use her employee discount. The manager came over, engaged the person in conversation, as if she were an old friend, saw that I was waiting and went back to rearranging shoes. The second time she came over I asked if she could help me, but she waited long enough that the kind clerk was finally able to help me. I was incensed by her lack of customer service and after thinking about it, decided I would return the item right then. Because I called her out on her poor customer service she said I had disrespected her, she refused to take back the item and said she would call security. I am not sure she was the one who was disrespected. I admire H and M for trying to recycle clothing, but not enough to tolerate poor customer service or nonresponsive managers.
Tasanee Dumas: will not be coming here & I am a plaza resident.Was talked down by a cashier & manager (associate number:556647) tonight after paying $100 cash.. shopping with my boyfriend.I got some pink shoes for my birthday dinner, we had our dog with us so I had to help my boyfriend with his wallet so I was the main one in this transaction handling money.I gave him the $100 bill with a $38.83 total, he gives me back $21. He then calls the manager to open the drawer and says “wrong change.” , she walks away. (i do not understand why she did not handle the transaction after this point as a retail manager).After she walks away, he tries giving me back $40 and a $1 bill is all I had after he took the $20 from me. I told him, no this is incorrect.My boyfriend steps in, mind you he is deaf so sound is not apparent to him. Tells him he doesnt trust him with the money, please get the manager.The manager steps in and goes “are we yelling?.” I go “no one is yelling.”, her response “please don’t yell at my sales associates.” , mind you- no one was yelling & my boyfriend is deaf holding a dog.I then explain to her what happened, she interrupted me to say “let me talk to my sales associate first.” which then that associate tried to say he gave me the money ($61 which I never got) and then tries to play it like we were trying to get more money when we never got the correct change to begin with.We left with the correct change and a sad place it my heart because I will no longer be shopping here as a plaza resident.I would give 0 stars if I could, this used to be the best place to shop since I was younger. Now it’s gone down hill, need new managers who assist & employees who know how to count accurately + have customer service.
M Metro: Great prices
Alexavier Galicia: A baddie helped me choose a fit, 10/10
Brandon Motley: All of these items were on a designated sale rack, but were not on sale. The company’s “price point strategy” is confidential and can’t be shared with customers. 🧐- unorganized- fitting rooms closed- low customer service
Leslie Pyle: It was a very unpleasant experience. There was no music playing and the associates were slapping hangers loudly on the racks and it was really annoying. Also, the fitting rooms were closed. H&M sizes things weirdly so I have to try things on there.
Dubraska Arias M: Consigues ropa de mediana calidad a bajo costo. Si eres de Venezuela, este es como el tijerazo o graffiti
Joel Nickel: Good clothes! No restroom.
maddi ann: super kind staff and let me try on jeans when they were still closing! not the best selection of clothes for skinny/petite but still good
Drew Sasse: Had exactly the black button up shirt I was looking forReasonably priced and able to get in and out quick and still make it to work on time
Elisha Araiza: The employee, Rasiel did greet me when I came up to the register. The only time he spoke to me, was when an item rang up incorrectly. Nor did he thank me for my purchase. Most rude employee.
Morticia A: Both dressing rooms were closed. Absolutely insane. This is a clothing store. How is anyone supposed to try anything on!
faceless kelly: Lots of beautiful apparel, unfortunately my size wasn't available. Will be back soon.
Kawana Coleman: Cool place
Kass Sjo: Staff unhelpful, selection limited.
Chad Stoos: Another place my daughter drug me to while on vacation. She enjoyed shopping there and found plenty of things to use my credit card for.
carlo clark: Dressing rooms doesn't have anywhere to sit your own clothes. Dressing rooms have more dust than square footage. I felt dirty after leaving the Dressing rooms.LORD forbid you drop anything on the floor.
Jose Vazquez: Not a bad selection. First floor is women's and then there's an upstairs for men, with a small infant section. As big as the store is you'd expect a greater variety. None the less it's a nice place with great valued clothing.
Niki V.: I really need the Country Club Plaza location to get their store hours figured out. Or at least the signage needs to match the store hours online. This is getting very annoying at this point.
Joey Foster: They won’t let you return items. I tried it on, it didn’t fit, I returned it within the 30 day timeframe and they told me it looked worn so they wouldn’t accept it. *I had folded them because I knew I would be returning them. They don’t have changing rooms, so if I can’t try something on in store, and they won’t accept the return, then I don’t know what I’m expected to do. I liked H&M before, but I will have to find another store. Even though I’m sure they don’t care.
Bardiya Molae: Manager is so mean. she said sales tag are not right.Mam it isyour fault. Do your job.
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5. Express - Jackson County
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· 101 reviews
429 Nichols Rd, Kansas City, MO 64112, United States
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Benno Landfair: The people are rude.
fernanda y. sotelo: the worst customer service the manager makes fun of customers do not go there
Judy Sebert: My kind of fashion. Really easy on the eyes and simple to decide.
Seth Scarborough: Decent store, good prices, AMAZING staff!I was coming in for a wedding from out of town and didn't realize that my old suit didn't fit anymore. I walked up to the first employee and said, man I need help. Luke was understanding of my limited time and was an absolute pro. Got a nice fitting suit, decently priced in under 40 mins.Big shout out to Luke again! Someone give that guy a raise!
Kate Porter: I was pleasantly surprised by my recent shopping experience at Express. I do not enjoy shopping and am usually pretty irritable when I have to buy clothes, but Jesse turned my attitude around at check-out. He is absolutely professional, and I appreciated his positive attitude and friendly conversation. Thank you, Jesse!
Yogi: Great shopping
James Goddard: Was good
Lori Quinn (Lqbesty): Loved the selections here
Kimberly Henderson: This store has become my go to for quality professional attire at reasonable prices. I shop in their clearance section and never fail to find classy, contemporary slacks, 👚, and 👗 in my size.I always feel invited and valued. Staff are helpful and accommodating. The deals are extraordinary especially considering the Express 💸 that I earn! I have purchased a $95 dress for $5.25.
Bobbi Sheridan: I came in to Express on a VERY time-limited mission to find a black suit for an event that was happening in two hours. 😬Cameron went above and beyond to make sure that I had everything I needed and made the shopping experience easy and as stress-free as possible. Give this woman a raise! She makes this company 10 times better!
Charles Wells: Not alot of dudes clothes. A little pricy but it's a store on the plaza so what did you expect
Sebat Hadah: Props to the short African American woman and the short bald guy. My fiancée and I showed up mere moments before the store closed and they were not only helpful but patient. No sass no attitude.
Franchise Mr Lawhorn: Okay
Sara Carvajal: Excelente
Stacey Warren: Love the new line.
Hilary Noonan: The people working there are very nice, but the quality of materials is poor. The majority of clothing is made of polyester which will cause us lots of environmental problems down the road.
Aldinton Allie: Very good service! Lots of good options
cristina magallanes: I am an a list for the express card so i shop a lot at express and no one greeted me and when i wanted to try on clothes no one took my items to a fitting room and no one was around to open one for me. I didn’t like the treatment at all when another lady came in with heels on she was greeted and treated differently. I was wearing a casual outfit with tennis shoes and i never imagined my clothes would make a difference. Horrible service
Fatima Fazli: Terrible. Height inventory turnover, worst cunstoer service, never coming back
Aaron Perez: Very good service
Samuel Simpson: Good enough
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6. Macy's - Lenexa
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· 1468 reviews
11201 W 95th St, Overland Park, KS 66214, United States
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Rachel Babb: Very friendly associates. The store was well stocked and had what I needed.
Michelle Rose: I have loved Macy's for many years. They always have good sales and great deals on their clearance racks. I love the quality of the plus sized clothing, especially. Highly recommend!
BiggE Q: Big Store not that great of selections no big sale items. Everything is going to online sales witch i HATE.
Bageesh M Bose: Big store, i like their backstage where we can find items with less price
Delia Cruz: All it is excellent.
Mississippi Atlanta: More people than I thought shopping in store
Carol Miller: Found exactly what I needed!
Aquilina Marcum: I am not crazy about this location because the merchandise availability is not the same as the one in independence, MO before they closed that one.
Alfredo Justiniani: Muuuucho muy caro
freddie harper II: Found a parking spot fast
ALISSA HENDERSON: Clean and prices are great
Melissa Whited: Bought my dress here after shopping 3 other places. ⁸
EX7mods: I was pleasantly surprised to find out the mall is not dead at all. I was just passing through but definitely will be going back.
DaD22 AD200: I went there to buy perfume and there is wonderful lady how helped me Shantiel with high kinds she make my day
Jessica Halford-Crapo: I haven't come across a Macy's I didn't like. Now some are better than others. But over all a great store
S Swoope: Macy's has changed a lot. Not impressed.
Donna Kuykendall: Ladies room was disgusting. Merchandise tossed in piles everywhere. No personal service. Like a Walmart.
Shirley Mcentyre: Issue with the beauty counters not having stock the type of Cosmetics that you like or discontinued use
don martin: Needed pants and shoes. Got great deals on both for work. Everyone was pleasant.
Hande Küçük: Friendly staff and a very nice location and store. I loved it.
David Moreland: Very helpful
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Women's clothing store
7. EILEEN FISHER - Jackson County
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· 8 reviews
419 Nichols Rd, Kansas City, MO 64112, United States
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Kara Kezios: Great store! Great women who work there.
Sandy Kokker: Clerk very helpful quality of clothing very good. Glad to see more variety and brighter colors in spring garnents
Judy Sebert: I love the shoes!!
Lynn Soots: Excellent store...and even better staff. Enjoy pursuing the lovely fashion and chatting with the knowledgeable ladies. They are very helpful and fun to chat with.
Linda Shipman: The ladies at the KC EileenFisher store are amazing and so friendly! Love the classic styles!
Gregory Zill: my wife swears by these shoes
Stacy Gillispie: great stuff here
David Rosazza: One of my wife's favorite brands
Collene Ellis: Sweet shopping
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8. H&M - Kansas City
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· 239 reviews
1803 Village West Pkwy m-103, Kansas City, KS 66109, United States
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Felicia: It was just ok. We were not greeted upon arrival
Biadina Medrano: Es muy elegante pero a la ves es family friendly y también tiene mucha variedad de ropa
Justin Hall: Awesome layout
State Of Kansass: Always a wide selection of fashionable clothes at pretty great prices! Staff super helpful.
Michael Schilling: Everyone in Kansas City is so nice, but the employees here are extremely rude. My wife, kids and I came here for a mini vacation and went shopping during our down time. When my wife needed another size dress, the dressing room attendant told us that they don’t do that there and we can get it ourselves. We brushed it off as we thought maybe she was just having a bad day. And then when leaving, holding a pile of things we were going to buy, a different employee told us we needed to walk back down to get the dress that didn’t fit, so they wouldn’t have to. They were so rude and sarcastic for absolutely no reason and, last I checked, h&m isn’t paying us to do their job. Needless to say, we dropped the rest of the pile too and walked out. Terrible customer service. Do better, H&M.
Barbara Krecic: Helpful staff
Mike Marshall: Large, clean store with a variety of male and female clothing options. The staff were helpful and polite. Prices were moderate to inexpensive
Nancy Bunville: Loved it...
Lloyd Shum: Nice hoodies and pants for guys.
Ken Orrison: Decent store. Geared more to young people. Prices not to bad.
Darryl Grant: Great clothes great price
Anne JeanetteX: Clean store, friendly staff, nice clothing.
Latrice Thomas: Nice place friendly service
Brayden Bell: To many h&m,s
Finus Smith: Pricing good selections good.
Chad Stoos: My daughter found plenty of things she liked here, my credit card got a workout. Staff was friendly and helpful.
Elias Jones: Klarna isn't working, and made a big retail No-No by putting more expensive price stickers over less-expensive price stickers so we can see the 7-8 dollar increase in prices. You all should know better.
Pia Jackson: Great clothes and super friendly staff and manager!!
Niecio Prata: Ótimo gostei variedades diversas
Sharon Ortiz: 😍😍😍
Kyng Truth: One of my favorite store I shop at frequently
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9. Macy's - Leawood
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· 851 reviews
5100 W 119th St, Leawood, KS 66209, United States
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Chris Godfrey: Even though I didn't buy anything, the sales staff was friendly and informative. Felt like an old school Macy's experience.
Kenneth Moeller (The Dane): Great service as usual.
Asia E.: I was assisted promptly upon entering the store. The lady was from a different department than I needed but she did her best to assist me with my concerns.I'd planned on making a return but was told I wouldn't be able to unless I'd purchased this company's products through Macy's and not directly from the company. I was disappointed because I'd spent time, gas and effort to come into the store. I also, wasn't able to exchange and get the free gift that was being offered at the time.While disappointing it wasn't this lady's fault she was simply stating the store policy, which I can respect. They've changed the store around quite a bit since the last time I was there so it's a bit challenging to find things now until you get used to the new layout but sometimes there's pain in progress.Overall the staff was professional, worked to assist and clearly stated and provided required information. Atmosphere is esthetically appealing and there are good deals to be discovered.
Cindy Kelley: Disappointed in the store's appearance, lack of quality in apparel, checkout was across the store...just no customer service.
Anthony Gee: Place was a mess. All the men's section pants were just mixed all toger. Took quite a bit of time just to find my size. Like worse than any Ross. The cashier was very pleasant though.
Mary Grace Boreen: Macy's located at 119th in Town Center, Overland Park, remains an upscale store to shop for clothing, jewelry, purses, shoes and undergarments. Clearance sales in most every department. Friendly staff. Few sales associates throughout the entire store. Clean and open aisles, not crowded. Disabled Access was not operational on my visit, today, 3-3-2023 on the North side of the Store. Ample parking with limited parking for Disabled patrons. 6-3-2023. Mgb.
Blaise Fearis: Great selection
Teresa Hill: Unfortunately today I was racially profiled at the Macys Town Center location. I was in the store for about an hour or so. While in there I noticed several different workers watching me. Never offered any assistance just watching. So once I purchased my items and walked out to my car a white police officer, drove pass me and just stared at me? I proceeded to drive away and that same officer followed me for about 5 min. Only to finally go around me after running my car tags I’m sure. So it’s safe to say Macys called them on me, because I was shopping while black is my theory? The parking lot was full of white women, and I obviously got singled out this was no coincidence. Beware people of color!!!This doesn’t deserve this one star trust me..
Carolyn Austin: Found the shoes I wanted and a sales clerk found them in my size. She was immediately available. Macy's has always been one of my favorite places to shop.
sarah sin: Easy to park.Quiet.Lots of sales downstairs.
Frank Campbell: Good location.Small selection of goods, and badly presented, especially in male section.No visitor discount as in other Macys locations.Not particularly friendly.
lorrie sparks: Sad to see macys becoming a dinosaur, cashier was excellent. Selection of items were minimal. Miss old days when box store/anchor store was grand pumba of shopping.
Mindy McLaughlin: Macy's is not what it used to be. Not one person available to help, Clothes are a mess, Maybe it's just the times we're in but it's sad.
Nancy Draffen Brown: A great selection of summer shoes for women. Get there as soon as you can before your size is gone!
lilian ryan: I love perfumes and bags at Macy’s
Sherry Jackson: Shopping for brand new baby. I love shopping for new babies I always go to Macy's and I always go to the clearance they always have good choices at a VERY reasonable price.
Lansa Johnson: It was a great sale
Candace Ross: The rack. That’s all I’m going to say and the shoes I particularly love this Macys
Steve Myers: Not the greatest selection of Levi's
Sandy Reed: Had some really good sales going on
Betty Noah: Very nice sale lady's
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10. Express - Kansas City
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· 67 reviews
7120 NW 86th Terrace, Kansas City, MO 64153, United States
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Rachel Pesce: I didn’t realize this store closed at 7. I was shopping last minute before leaving for my vacation tomorrow morning. Aiden was super helpful and told me I could still browse even though they closed. I only took a couple more minutes to find my boyfriend a pair of shorts and didn’t feel pressured at all. Thank you!
Kacper Basinski: The store is always well maintained, and for the most all the employees super polite and helpful. Might need to ensure some of them are involving themselves more... The tall, light skin guy just seems to be standing around and not contributing to work whatsoever. I was eventually helped by another female associate. Aside from incidents like that, pretty great store.
FP A: manager followed us around while we tried to shop over the weekend.. so unprofessional. I couldn’t even focus on what I was trying to look for. Many actual luxury places I can go on the plaza, but chose this since my family lives nearby. Fix it. Do better.
Julisa Martinez: Was greeted immediately as I entered the store, and was thanked when I exited the store on Monday. Great customer service means everything. Found the exact item I needed at a good price thank you girls at express!
W B: I bought a shirt on Friday, when I was getting ready to leave, the shirt ripped off, I left with the shirt in that condition because it was my only option. I went to the store on Sunday, and they couldn’t accept the shirt because I didn’t have the tag… (the girl in the store try to make me exchange that one for a new one, but changed her mind later because the shirt was “stained”, like who cares? if it was already with the threads hanging) I understand the tag part, but you guys also need to take care the quality of your product, I have clothes from cheaper stores, that will last more than that shirt. I lost $50, but you guys will lose 2 clients that were always buying there. Shame on you!
Cassandra Keschinger: Use to be my favorite store. Its majorly gone downhill. Service is terrible! The store looks bad and hard to shop. Guess I will try the plaza or oak park mall.
Rhonda Harlow: Every time I go in there it's great customer service I was returning something they're fast simple they're always willing to help
Linda Williams: They have some really good sales right now and in sizes you just can't find in other stores.
Matthew Current': I want it known i prefer negative 50 starts
Mandy Smith: If you like the smell of the new herb on the market this place is for you. Very over powering - Saturday 4.10.2021 about 330pmCST.
James Roberts: Good service and value
Aqeel Q.: Lovely just went there for a return and it was awesome 👍
Verna “Rosebud” Graham: I love this store, everything in it...
Heather J: Sizes are wierd, must be tall and twiggy. Regardless, the staff is nice and tried as hard as they could, but this woman is just not built for these clothes (5'4", 140lb)
Lawrence Leek: Worst service I've ever encountered! Visiting from Atlanta and coming to Zona Rosa for the first time, I was thoroughly offended that I passed 4 associates whom looked me directly in the eyes and turned their heads. Completely disrespectful and felt discriminatory. Never again! 😬
Stephen K: Great staff and stuff
Taylor G: Pricier than I expected. I didn't expect to need to pay $350+ for a suit jacket and pant.
Andrea Johnson: Only had my size online. I spent my money elsewhere.
Katie Cash: Love this express store! The service is always great!! Selections are wonderful as well. 😊
Jamie Brand: Eh! Not great quality or selection for the price.
RICHARD HUDDLESTON: Just a high priced clothing store
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11. Chico's - Jackson County
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· 16 reviews
4705 Broadway Blvd Space 4705, Kansas City, MO 64112, United States
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12. J.Crew - Jackson County
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· 44 reviews
519 Nichols Rd, Kansas City, MO 64112, United States
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13. Old Navy - Jackson County
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· 99 reviews
424 W 47th St, Kansas City, MO 64112, United States
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14. Kohl's - Kansas City
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· 1004 reviews
10730 Parallel Pkwy, Kansas City, KS 66109, United States
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15. H&M - Lenexa
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· 469 reviews
11149 W 95th St, Overland Park, KS 66214, United States
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16. Matches Boutique - Jackson County
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· 5 reviews
320 Nichols Rd, Kansas City, MO 64112, United States
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17. JCPenney - Kansas City
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· 937 reviews
10904 Stadium Dr, Kansas City, KS 66111, United States
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18. Macy's - Lee's Summit
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· 813 reviews
900 NW Blue Pkwy, Lee's Summit, MO 64086, United States
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19. Kohl's - Kansas City
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· 1358 reviews
8500 N Madison Ave, Kansas City, MO 64155, United States
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20. JCPenney - Kansas City
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· 693 reviews
9100 N Skyview Ave, Kansas City, MO 64154, United States
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