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1. Polo Ralph Lauren Factory Store - Kansas City
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· 159 reviews
1811 Village West Pkwy Space O-135, Kansas City, KS 66111
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Jay Jader: I had such high Hope's for this store and it was absolute trash. I do not get how you can be so pretentious with everything and have nothing that looks good for your EXTREMELY HIGH PRICES. Plus we were in the store for 10 mins and not one of the employees came up to us or asked if we needed any help to find anything they were all just ignoring everyone unless they went up to the cash register. We will never shop here. Only good that came out of this was that we got out of the 90° weather.
T.J. Mitchell: Great selection and it does smell like weed 😂
Daniel Jackson: Good Business
Victor Brunetti: The store is pretty amazing and I love! I love Polo Ralph Lauren since childhood. So I must come here also more often!
Bernoid Wake: Great setup, awesome staff and reasonable prices!
Dennis Roper: Staff was very helpful and patient at checkout. If you didn’t have a coupon code they would show you on your personal device how to get it before completing purchase!
Bryan Reed: Great clothes and they have my size for a tall, slender guy.
Josue Gonzalez: Call before visiting the store, sometimes they close early
Petra De Salon: Always love the 50% off deals
Alexis Alexander: My favorite store
Julie McConnell: STORE 277- SALES PERSON 353704 (MARQUAN) PRIOR TO YESTERDAY, MY EXPERIENCE WITH YOUR BRAND WAS LIMITED TO DEPARTMENT STORES.MY VISIT TO ONE OF YOUR STORES WAS THE BEST SHOPPING EXPERIENCE IN MY LIFETIME. I WAS TAKEN BACK BY THE LAYOUT, AND THE MASSIVE OPTIONS OF CLOTHING. I WAS MET BY A FRIENDLY MUCH YOUNGER MAN THAN MYSELF, WHO AT THAT MOMENT TRANSITIONED TO MY PERSONAL SHOPPER. HIS SUGGESTIONS WERE A GAME CHANGER. MY WIFE SPOKE TO DAILY THE MANAGER BEFORE WE LEFT. A TRULY 5 STAR STAFF!
Amarie Stevens: Over priced for an outlet
Bertha Covarrubias: Overpriced for items that went on sale two or three years ago!!
Mark Waite: The staff was so helpful
Neisha Johnson: The employees follow you around & make it so obvious. Very uncomfortable shopping experience! I had nothing but a small clutch big enough to fit a phone & was followed through every which way I went. I purchased my son some shorts & let the front counter know how inappropriate it is no matter how much thief has occurred there. Maybe invest in a security officers by the door. Selection was very slim anyways and finished my shopping at Dillards oak park for my RL items.
Lizzie G: Horrible customer service. Every store's return policy is supposed to be public knowledge. There are no details on the receipts or website about their return policy. They wouldn't return/exchange my husband's shirts because they "didn't have the tags on them." Even though we had the receipt and it was within 30 days. Mind you we had to drive an hour just to get there and find out they wouldn't proceed with the exchange. Total waste of time.
Ahmad Khan: Pathetic customer service only at this RL store. Always had a pleasant shopping experience at other RL stores. Twice it has happened that the store hours show it should be open but when arrived, the store was closed. Previously I have been charged higher price compared to what the price tag mentioned and multiple times it has happened that their inventory is messed up. There system will show as if an item is in stock but upon checking the item will not be available!RL corporate HQ should look into the management of this store and perform an audit!
Norman Simon: Good clothing at discounted prices
Kyng Truth: Liked what I saw... I normally purchase items online
Brian Tapia-Miranda: Only one cashier during rush hour.
E-Sports Bar KC: Caught the 50% off... I loved it!!
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2. J.Crew - Jackson County
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· 44 reviews
519 Nichols Rd, Kansas City, MO 64112, United States
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Tamara Smith-Hinchey: went to the Kansas City Store at Country Club Plaza with my biracial daughter. The staff was very disrespectful and staring at her, and following her through the store. They were whispering and looking at her with disgust. My daughter brought it to my attention and I looked up at the ladies. They both stared at me rudely and I looked back with a questioning look. They again looked at my 21 year old with disdain. I loudly stated. “ I guess they do not need our money in here Olivia!” I said this while looking straight at them. We walked to the door and as we were exiting someone asked if they could help us. I replied, “no”. This happened today at approximately 125pm to 130pm. It is very unfortunate to experience this kind of micro-aggression and to be made to feel less than, in one of my most favorite stores that I enjoy. Unfortunately, I was not able to try on the dresses I was eyeing because of racism.Horrible, disappointing experience.
David Rosazza: Nice store
ps4 gamerz: I didn’t know until today that I can’t take pictures of clothes inside the store of j crew 😂😂😂😂 anyway is grandpa store not for me and I’m going to tell everyone i know to not go there for the psych service
B M: Older woman working was incredibly condescending. I think I mixed up fibers talking about dry cleaning and she rudely rolled her eyes and corrected me. Definitely don't like being belittled prior to spending money somewhere.
Sarah: Rude associate. Will stick to online shopping.
J Franz: Courteous employees!
Stephen Larson: I have purchased some dress shirts from here and they are always great quality for a great price (on sale online for in-store pickup). Fantastic customer service when you arrive!
Andrew Johnson: Discovered JCrew only recently. Beautiful, well made clothes at affordable prices.
Mark Swanson: Nice sale on sweaters
Francisca Salazar: Ropa muy linda y trato amable
Shiva Elle: Beautiful store, I like their women's outfits more than men's.
Lionel Thomas: Great
Leanne Kubicz: Attentive, friendly staff. You can find lots of bargains when they run big sales.
Jim Phillips: Standard
Eric Carrell: Lovely staff; lovely store. I always shop here.
Cleo Goeckner: Had the best experience here today. Everyone was nice and very helpful. I was looking for dresses and they even looked through the recent online returns to see if they had any other styles I could try on. I ended up finding a couple great dresses and left very happy! Thank you again!
Zeal Zillner: They are very conservative.. 25 yrs ago I absolutely loved their clothing... I did a lot of catalog ordering back then so this the first time I ever went into their store...wasn't impressed at... I wanted something in a loafer and They had nothing... How weird is that. They had some shorts and pants out front of the cash register and I couldn't tell if they were women's or men's clothing... What does that say.. And the dark colored ladies pants that were in the women's section looked men's... Ulgy looking... I love their leather loafers without the tassel.. I get it.. Its summer time...but still they didn't even have summer loafers... This store has changed a lot from back in the day when I ordered from their catalog... I wasn't impressed with one thing I saw in there.. Which is sad because I use to absolutely love their clothes...not so much now😭
Joel Graham: Too expensive for me.
Jake McCain: Best experience I have had at a Jcrew. Ask for Elyssa when you get in. She’s good.
Travis Pierce: Always have what i am looking for; my only complaint is the missing tall sizes in store. I have to have all of my shirts shipped to the store.
Staci Hopkins: I had the same experience that Mickey L had. I went in there on Mothers Day 2017. Not one person said anything to me. The lady that choose to not say anything greeted the woman that came in after me. This irritates me because I work in the plaza part time at Sur La Table and I make sure I greet everyone even if I'm with someone. Saying "Hi" goes a long way. I dont like to go places I'm not wanted. HUGE coaching opportunity.
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3. Express - Jackson County
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· 101 reviews
429 Nichols Rd, Kansas City, MO 64112, United States
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Benno Landfair: The people are rude.
fernanda y. sotelo: the worst customer service the manager makes fun of customers do not go there
Judy Sebert: My kind of fashion. Really easy on the eyes and simple to decide.
Seth Scarborough: Decent store, good prices, AMAZING staff!I was coming in for a wedding from out of town and didn't realize that my old suit didn't fit anymore. I walked up to the first employee and said, man I need help. Luke was understanding of my limited time and was an absolute pro. Got a nice fitting suit, decently priced in under 40 mins.Big shout out to Luke again! Someone give that guy a raise!
Kate Porter: I was pleasantly surprised by my recent shopping experience at Express. I do not enjoy shopping and am usually pretty irritable when I have to buy clothes, but Jesse turned my attitude around at check-out. He is absolutely professional, and I appreciated his positive attitude and friendly conversation. Thank you, Jesse!
Yogi: Great shopping
James Goddard: Was good
Lori Quinn (Lqbesty): Loved the selections here
Kimberly Henderson: This store has become my go to for quality professional attire at reasonable prices. I shop in their clearance section and never fail to find classy, contemporary slacks, 👚, and 👗 in my size.I always feel invited and valued. Staff are helpful and accommodating. The deals are extraordinary especially considering the Express 💸 that I earn! I have purchased a $95 dress for $5.25.
Bobbi Sheridan: I came in to Express on a VERY time-limited mission to find a black suit for an event that was happening in two hours. 😬Cameron went above and beyond to make sure that I had everything I needed and made the shopping experience easy and as stress-free as possible. Give this woman a raise! She makes this company 10 times better!
Charles Wells: Not alot of dudes clothes. A little pricy but it's a store on the plaza so what did you expect
Sebat Hadah: Props to the short African American woman and the short bald guy. My fiancée and I showed up mere moments before the store closed and they were not only helpful but patient. No sass no attitude.
Franchise Mr Lawhorn: Okay
Sara Carvajal: Excelente
Stacey Warren: Love the new line.
Hilary Noonan: The people working there are very nice, but the quality of materials is poor. The majority of clothing is made of polyester which will cause us lots of environmental problems down the road.
Aldinton Allie: Very good service! Lots of good options
cristina magallanes: I am an a list for the express card so i shop a lot at express and no one greeted me and when i wanted to try on clothes no one took my items to a fitting room and no one was around to open one for me. I didn’t like the treatment at all when another lady came in with heels on she was greeted and treated differently. I was wearing a casual outfit with tennis shoes and i never imagined my clothes would make a difference. Horrible service
Fatima Fazli: Terrible. Height inventory turnover, worst cunstoer service, never coming back
Aaron Perez: Very good service
Samuel Simpson: Good enough
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4. UNTUCKit - Jackson County
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· 24 reviews
234 Nichols Rd, Kansas City, MO 64112, United States
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Felicia: The attendants in this store are so very friendly and attentive. They made us (especially my fiancee) feel special. They had such good customer service that is hard to find. I will be returning to purchase more clothing for my fiancee
Mari Clements: Helpful sales people! I might have wished for more color options in store, but they were at the end of a big sale and very willing to order anything I wanted.
Bryan Kouri: Great fit. Great value. Very nice store w friendly staff.
Keith Jones: My first visit to your store and had a wonderful experience as the sales team was able to get me in the shift I was looking for, and a great fit.
Susan Murphy: Good product. Very small store. Limited availability. General feeling is friendly but not able to help us too much. 🧐
John Muhlhauser: Blown away by how amazing the staff members were. Brandon and Scott represents this store/brand extremely well! They were able to meet my expectations and then some. Very impressed with the customer service I received, I felt very welcome the moment I stepped into the store. Highly recommend
C G: Shirts fit great. Bought some and loving them.
Travis Bolton: Not my thing if your bigger then 3x
Daryl McCleery: Do it! Performance dress shirts are fantastic!
J D: Love these shirts
Anthony C: Customer service was good. Not everything in stock. Nice shirts, though about 30% overpriced.
Jon Crouch: Spent $200+ on two shirts. Left the store with no shirts. They have to be shipped to me, 5-7 day wait. However, just a couple hours later the very helpful staff called me to let me know they could get them to me sooner. In fact they did an overnight delivery! So happy! Really appreciate the extra effort!! They had gone back and re examined the days orders and found a way to get my size to me quicker. Not too many places do that!
Jeff Smith: Nice place got whati wanted
Matthew Dexter: Great service and stylish shirts
Dan Wong: Nice place to try new shirts. Seating area and free bottled water wss a plus.
Brian Adkins: Great place to shop. Good selection. Friendly customer service.
Paul Harder: I was pleasantly surprised how nice the shirts were and how they fit. Easy to size correctly and the staff was incredibly knowledgeable and helpful. Wish it was a public company. I would invest!
Fabio Suave: Had to give this place 5 stars because it's only review is a 1 star rating that said "no baby changing station in the bathroom" sorry lady but not every business caters to the convenience of your baby messing itself why don't you just not bring it shopping next time
Letty: There is no baby changing station in the bathroom.
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5. Macy's - Kansas City
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· 1120 reviews
400 NW Barry Rd Ste 150, Kansas City, MO 64155, United States
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Sara H.: Love it.
Adriana Miranda: I have been a loyal customer for 10 years and I am very disappointed on the service I received today.I had a return, it had been a couple weeks over the 30 day new policy and the associate told me that because of the time the items were not returnable, I asked to speak to a manager, when she showed up, (Chika is her name), she did not introduced herself and simply said "The items are not returnable because is been more than 30 days", she turned around and offer help to somebody else and left me there, didn't look at me or wait for a response, like I was invisible, I had to go around where she was to ask for the store manager's name, she said the name is "bolgena" I asked her to please write down for me, she said "We are not allowed to do that", I grabbed a piece of paper and asked her to spell the name for me, she said "The name is bolgena". and turned around to help the other customer, I was about to loose it so I left and went to another counter to get the store manager's name. Julie at the jewelry counter was amazing, she could tell I was upset and offer to help, she stated they can do a one time exception on the new policy and she did the return for me. Thank you Julie!I want to say, the main reason why I am so upset is not because I could not return the items, it is because how I was treated by CHIKA. She should not be in a manager position if she is unable to show respect for customers, needles to say, to provide customer service.
Jessica Collins: Been going to this Macy's since it opened in 1979 and so happy it is still open! I miss the old indoor Mall days but when I visit this Macy's it brings back great memories! Parking is way sufficient, and the clerks I interacted with were very helpful and friendly! I will continue to hang out at this Macy's, it is convenient and usually has what I am looking for!
Derrick Butler: Macy's isn't like how it used to be. Selection of clothes is way down.
Sandy Kindall: What's going on with Macy's? Their selection of clothes is sparse, and the quality is not what it used to be.
Anna Alonzo: Great customer service in the beauty counter. I was able to find a hard to find beauty product with the help of an associate. Very clean and well organized store. I was very impressed with the variety of clothing options for the whole family.
Roger Schieber: Friendly & professional staff have helped me size the watches I buy from their online store. Visited two years ago and again in April 2023. Both times, the store was very clean and organized.Unfortunately, they are not properly staffed at times. Made a special trip on 4/30 to get a Fossil watch band resized and nobody could help me. And yes, I bought it from Macy's.
Charlie Smith: Fun but a bit empty without the mall
David Moreland: Good to shop
Mike Oneth: Good visit. Customer service helpful on picking up my package.
Mike Holbrook: Purchased nice men's swimsuit. Fair price.
Gentle John: Good service from friendly people. Lots of sales. I will be back!
George Tombaugh: going out of business
Terrie Franklin: It was okay. I didn't find anything. Had to have them order my dress. This store doesn't carry petites, which was a real disappointment.
Lori Simonis: Very nice store but very quiet there. No One was shopping and the parking lot was nearly empty. What a shame because the sales staff was excellent, the clothes were all beautiful in the racks, so was the shoe and the cosmetic department. I really hope this store doesn't end up in the chopping block!
Gabrielle Hofmeister: Went with my sisters to go help them pick out a dress for their dance on Friday. Best customer service I have received in a store for years! Thank you to the three who helped us out!
Leah Lambart: The store is still pretty nice if a little outdated. We stopped on a Saturday evening and it was almost empty. They had all kinds of internet returns that were marked down. They also had lots of sale items marked down quite a bit. They have very nice products and it was well laid out. They still have furniture and mattress upstairs as well. Nice to try the purple mattress in person.
Shannon Meyer: This store used to be awesome, now it's just another dying department store. The floor inventory is less than half of what it used to be. Still very clean, but the bare shelves and displays, low selection in anything but the junior department (WHY?). The older shoppers like myself, that have been diehard Macy's patrons for 40+ years have little selection to choose from.
Debra Hovey: It was okay, disappointed in petites!
Roxana de zaldaña hernandez: Good
Carlos l Barrios: Good place
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6. H&M - Jackson County
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· 331 reviews
440 W 47th St, Kansas City, MO 64112, United States
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Marilyn Solsky: This is the second time I have had a bad experience with a return at this store. The first time was several years ago; I had not worn the item, but there was a powder transfer from trying it on and the sales clerk would not accept the item for return. I took it to the Overland Park store and returned it without a problem.Today I had a horrible experience in the store. There were only a few people in the store, but the people ahead of me had a huge order. The clerk, who was new, was doing his absolute best. He deferred a couple of time to his store manager who was only aligning shoes on a shelf; one time he asked her if an employee who was no longer working there could still use her employee discount. The manager came over, engaged the person in conversation, as if she were an old friend, saw that I was waiting and went back to rearranging shoes. The second time she came over I asked if she could help me, but she waited long enough that the kind clerk was finally able to help me. I was incensed by her lack of customer service and after thinking about it, decided I would return the item right then. Because I called her out on her poor customer service she said I had disrespected her, she refused to take back the item and said she would call security. I am not sure she was the one who was disrespected. I admire H and M for trying to recycle clothing, but not enough to tolerate poor customer service or nonresponsive managers.
Tasanee Dumas: will not be coming here & I am a plaza resident.Was talked down by a cashier & manager (associate number:556647) tonight after paying $100 cash.. shopping with my boyfriend.I got some pink shoes for my birthday dinner, we had our dog with us so I had to help my boyfriend with his wallet so I was the main one in this transaction handling money.I gave him the $100 bill with a $38.83 total, he gives me back $21. He then calls the manager to open the drawer and says “wrong change.” , she walks away. (i do not understand why she did not handle the transaction after this point as a retail manager).After she walks away, he tries giving me back $40 and a $1 bill is all I had after he took the $20 from me. I told him, no this is incorrect.My boyfriend steps in, mind you he is deaf so sound is not apparent to him. Tells him he doesnt trust him with the money, please get the manager.The manager steps in and goes “are we yelling?.” I go “no one is yelling.”, her response “please don’t yell at my sales associates.” , mind you- no one was yelling & my boyfriend is deaf holding a dog.I then explain to her what happened, she interrupted me to say “let me talk to my sales associate first.” which then that associate tried to say he gave me the money ($61 which I never got) and then tries to play it like we were trying to get more money when we never got the correct change to begin with.We left with the correct change and a sad place it my heart because I will no longer be shopping here as a plaza resident.I would give 0 stars if I could, this used to be the best place to shop since I was younger. Now it’s gone down hill, need new managers who assist & employees who know how to count accurately + have customer service.
M Metro: Great prices
Alexavier Galicia: A baddie helped me choose a fit, 10/10
Brandon Motley: All of these items were on a designated sale rack, but were not on sale. The company’s “price point strategy” is confidential and can’t be shared with customers. 🧐- unorganized- fitting rooms closed- low customer service
Leslie Pyle: It was a very unpleasant experience. There was no music playing and the associates were slapping hangers loudly on the racks and it was really annoying. Also, the fitting rooms were closed. H&M sizes things weirdly so I have to try things on there.
Dubraska Arias M: Consigues ropa de mediana calidad a bajo costo. Si eres de Venezuela, este es como el tijerazo o graffiti
Joel Nickel: Good clothes! No restroom.
maddi ann: super kind staff and let me try on jeans when they were still closing! not the best selection of clothes for skinny/petite but still good
Drew Sasse: Had exactly the black button up shirt I was looking forReasonably priced and able to get in and out quick and still make it to work on time
Elisha Araiza: The employee, Rasiel did greet me when I came up to the register. The only time he spoke to me, was when an item rang up incorrectly. Nor did he thank me for my purchase. Most rude employee.
Morticia A: Both dressing rooms were closed. Absolutely insane. This is a clothing store. How is anyone supposed to try anything on!
faceless kelly: Lots of beautiful apparel, unfortunately my size wasn't available. Will be back soon.
Kawana Coleman: Cool place
Kass Sjo: Staff unhelpful, selection limited.
Chad Stoos: Another place my daughter drug me to while on vacation. She enjoyed shopping there and found plenty of things to use my credit card for.
carlo clark: Dressing rooms doesn't have anywhere to sit your own clothes. Dressing rooms have more dust than square footage. I felt dirty after leaving the Dressing rooms.LORD forbid you drop anything on the floor.
Jose Vazquez: Not a bad selection. First floor is women's and then there's an upstairs for men, with a small infant section. As big as the store is you'd expect a greater variety. None the less it's a nice place with great valued clothing.
Niki V.: I really need the Country Club Plaza location to get their store hours figured out. Or at least the signage needs to match the store hours online. This is getting very annoying at this point.
Joey Foster: They won’t let you return items. I tried it on, it didn’t fit, I returned it within the 30 day timeframe and they told me it looked worn so they wouldn’t accept it. *I had folded them because I knew I would be returning them. They don’t have changing rooms, so if I can’t try something on in store, and they won’t accept the return, then I don’t know what I’m expected to do. I liked H&M before, but I will have to find another store. Even though I’m sure they don’t care.
Bardiya Molae: Manager is so mean. she said sales tag are not right.Mam it isyour fault. Do your job.
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7. JCPenney - Kansas City
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· 937 reviews
10904 Stadium Dr, Kansas City, KS 66111
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Kim Blaco: Clean store clean dressing room and excellent staff very friendly helpful!
Jennifer Walker: Y'all, I have never seen my hair like this! My friend got her hair done on Wednesday and when she came to work Thursday, I was blown away! She looked Amazing! I immediately booked with Ryan and got the most amazing dimensional hair color of my life! She is a very talented hair Stylist! Definitely worth the money! THANKS RYAN!
Delores Lewis: Sorry expensive and expensive
Jennifer: Went to pick up a catalog order. Had to wait quite a while as the associate was slow about ringing up the person in front of me. Might have my next order delivered to my house.
Ashley Denk: Always have friendly staff!
Jamie and roger Sweet: Very helpful employees great deals everywhere
Bailey Ostrom: This is a really big JCPenney. They’ve got a lot of my favorite teams in the Sports Fan Shop. I’ve also noticed they’re starting to add some more toys and things like that.
Kaitlynn Hoff: I always have an amazing experience here! So many cute clothes at great prices and good variety. It can be hard to find staff at times but when you do they are professional and quick and eager to help! Love this store!
Rose Reliford: Items are OVER PRICED
yvonne castor hart: Always down for a good sale. If no sales they are overpriced.
Craig Hoffman: The best place to get your Chiefs merch. They had almost sold out of fat-guy sizes, but I bought 2 shirts and a hat
Maria Escobar: Me gusta porque siempre encuentro lo que busco.
willie Coty: She was very nice
Martin Kurek: Bought cloths and was satisfied such as to apply for JCPenny credit card.
LInda Hancock: I live 20 miles away and had to make extra trips to straighten out mistakes. First time it rang up full price even thought it was on sale. Second time clerk scanned the same item twice so when I tried to return the item that wasn’t scanned, there wasn’t a record of it.
D: I have shopped here off and on for years. Today's experience was my worst. The quality of customer service changed the moment I declined the application process for a JCP card. When I asked the associate at the end if my rewards account information would be entered, she informed me that the purchase has already been made and that I the customer should have volunteered my phone number during the transaction. They proceeded to tell me I can call a 1800 number that she couldn't provide me to retrieve my reward points. This has not been a standard practice. Typically, an associate will ask if I have a rewards account. Customer service shouldn't dwindle just because a customer refuses to apply for a credit card.
Francisca Posada: Mi tienda favorita 💕 10 de 10
Mary Cushing: Nice price
Darreon Collins: Sign said 50% off but after waiting in line to get to the front and buy, I had to go take a picture for proof and wait BACK in line, now I’ll be late for a friends wedding. 1st and last JCPenneys visit thanks
Suncia Conner: JCPenney your prices are getting very expensive. Got a males shirt, pants, and shoes with half off plus additional 30 percent off, and was still over a hundred dollars. WOW!
Rhonda Miller: I was shopping for bedding and they did not have what I wanted. I was able to order it and it will be delivered before Christmas.
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8. Urban Outfitters - Jackson County
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· 221 reviews
520 Nichols Rd, Kansas City, MO 64112
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Mariia Hastello: Тут можна знайти дуже цікаві речі та товари. Бувають суттєві знижки.
Carina Devera: If you have a stroller or handicap this place does not comply with regulations. I visited the store two days ago, and on the first level the elevator does not work. My partner had to carry the stroller done the first set of stairs. Second level elevator does work. But I can’t imagine someone who was in a wheelchair being able to shop due to this issue. Please fix it, the neglect is not a good look on the store .
GG Ford: Some interesting things but markup is vulgar. $20 for a trinket toy or 60$ for a throw rug.Get real.
Min Choi: Eh
Chad Stoos: Whenever we are in KC, my daughter has to stop here to shop. The staff are always helpful and there is enough of a selection to keep me stuck there for some time while she's trying on her finds.
Christine Darden: 5/5
Angela Kelly: Love that I can always find cool things here and great deals.
Laura Fromm: I received a gift over the holidays that came in a different color than advertised. I returned it, marking that I would like a gift card in return. I was planning to simply rebuy the comforter in a different color. Urban received the package and never processed the return, so I called a few weeks later and they noticed this error and said it would process, then Urban mistakenly returned it in the form of credit to the original purchaser. This was a gift to me, so now the person who gifted it awkwardly contacted me asking why it was returned. I called urban outfitters back and they said they would not give me a gift card as they cannot reverse this payment. Seeing as the error is on them I would’ve expected better customer service and that they would still either resend the original item or give me a gift card. if I’ve ever had an error with another company they have always made it right… figure I would share this experience as if I would’ve known I would’ve selected an item from a different store. It’s been frustrating to say the least
PB Muels81: A lot of trendy clothing, one of the girls favorites! Also had a chance to see the Plaza lights, and Spiderman protecting the Plaza!
Julie Davidson: We hit this unique store on our Plaza Lights Day every year ✨The gifts you can find here are awesome!!! 🎄 🎉
Susan Hofmann: Urban chic and trendy clothes and outerwear! Trinkets and unique games and personal gadgets finish put this shopping experience!
Syd Adams: cute clothes. super duper pricey.
Guseul Yu: So great!!
Michael Weathermon: My daughter loves everything here
Dana Doyle: Be careful going in. My daughter was profiled today, followed around and made to feel like a thief..
Scotty McMasters: Not as good a selection of stuff there anymore. Not bad, just not for me. Maybe I am getting out of style.
Randy K: Great selection and wonderful staff.
The Laydee Bea: I’ve Had the absolutely worst Experience in the store. Purchase the item from this store and had to return it and was given a gift card that didn’t work. Explained the situation to the store was told to find my Receipt I went and found my receipt and was told their was still nothing that can be done. Called customer service was told I was to talk to the store where the mistake was made. Now I’m out $150 for a store mistake when I have the gift that was given to me and The receipt
Asia: Is this location closing or something? I came in to look for a jewellery dish which you'd usually find on the lower level...that level was dang near empty! Some of their items had dust on them as if they'd been sitting for awhile. I know the pandemic might've played a part in the place looking like it did but I think it's time for some new merchandise. Not to mention, there were no associates around to help.
Kathy Nguyen: I think it’s important to have the dressing rooms available anytime you go into a clothing store. Understandably with COVID-19 I can understand why some clothing stores do have their dressing rooms closed however the urban outfitters website specifically says that the dressing rooms are open. This is my second time wasting 40 minutes to drive to urban outfitters only for them to tell me that their dressing rooms are closed. I tried to call ahead, probably 20 times, with no response before driving there. To my surprise the sales associate told me that the dressing rooms are closed today because they didn’t have enough people working. She also proceeded to tell me that the phones weren’t answered because they were on their lunch break. Oh for 2 hours??? Ok. Maybe have a social media account that posts whether certain services are open or not. Sales associate was lazy and in empathetic. The only positive thing I have to say about this store is that Kelsey is a good worker.
Fancy Dancer: Haley, Kelsey, and Amanda all worked together to provide me a great shopping experience.
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9. Macy's - Lenexa
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· 1468 reviews
11201 W 95th St, Overland Park, KS 66214
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Rachel Babb: Very friendly associates. The store was well stocked and had what I needed.
Michelle Rose: I have loved Macy's for many years. They always have good sales and great deals on their clearance racks. I love the quality of the plus sized clothing, especially. Highly recommend!
BiggE Q: Big Store not that great of selections no big sale items. Everything is going to online sales witch i HATE.
Bageesh M Bose: Big store, i like their backstage where we can find items with less price
Delia Cruz: All it is excellent.
Mississippi Atlanta: More people than I thought shopping in store
Carol Miller: Found exactly what I needed!
Aquilina Marcum: I am not crazy about this location because the merchandise availability is not the same as the one in independence, MO before they closed that one.
Alfredo Justiniani: Muuuucho muy caro
freddie harper II: Found a parking spot fast
ALISSA HENDERSON: Clean and prices are great
Melissa Whited: Bought my dress here after shopping 3 other places. ⁸
EX7mods: I was pleasantly surprised to find out the mall is not dead at all. I was just passing through but definitely will be going back.
DaD22 AD200: I went there to buy perfume and there is wonderful lady how helped me Shantiel with high kinds she make my day
Jessica Halford-Crapo: I haven't come across a Macy's I didn't like. Now some are better than others. But over all a great store
S Swoope: Macy's has changed a lot. Not impressed.
Donna Kuykendall: Ladies room was disgusting. Merchandise tossed in piles everywhere. No personal service. Like a Walmart.
Shirley Mcentyre: Issue with the beauty counters not having stock the type of Cosmetics that you like or discontinued use
don martin: Needed pants and shoes. Got great deals on both for work. Everyone was pleasant.
Hande Küçük: Friendly staff and a very nice location and store. I loved it.
David Moreland: Very helpful
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10. H&M - Kansas City
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· 239 reviews
1803 Village West Pkwy m-103, Kansas City, KS 66109
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Felicia: It was just ok. We were not greeted upon arrival
Biadina Medrano: Es muy elegante pero a la ves es family friendly y también tiene mucha variedad de ropa
Justin Hall: Awesome layout
State Of Kansass: Always a wide selection of fashionable clothes at pretty great prices! Staff super helpful.
Michael Schilling: Everyone in Kansas City is so nice, but the employees here are extremely rude. My wife, kids and I came here for a mini vacation and went shopping during our down time. When my wife needed another size dress, the dressing room attendant told us that they don’t do that there and we can get it ourselves. We brushed it off as we thought maybe she was just having a bad day. And then when leaving, holding a pile of things we were going to buy, a different employee told us we needed to walk back down to get the dress that didn’t fit, so they wouldn’t have to. They were so rude and sarcastic for absolutely no reason and, last I checked, h&m isn’t paying us to do their job. Needless to say, we dropped the rest of the pile too and walked out. Terrible customer service. Do better, H&M.
Barbara Krecic: Helpful staff
Mike Marshall: Large, clean store with a variety of male and female clothing options. The staff were helpful and polite. Prices were moderate to inexpensive
Nancy Bunville: Loved it...
Lloyd Shum: Nice hoodies and pants for guys.
Ken Orrison: Decent store. Geared more to young people. Prices not to bad.
Darryl Grant: Great clothes great price
Anne JeanetteX: Clean store, friendly staff, nice clothing.
Latrice Thomas: Nice place friendly service
Brayden Bell: To many h&m,s
Finus Smith: Pricing good selections good.
Chad Stoos: My daughter found plenty of things she liked here, my credit card got a workout. Staff was friendly and helpful.
Elias Jones: Klarna isn't working, and made a big retail No-No by putting more expensive price stickers over less-expensive price stickers so we can see the 7-8 dollar increase in prices. You all should know better.
Pia Jackson: Great clothes and super friendly staff and manager!!
Niecio Prata: Ótimo gostei variedades diversas
Sharon Ortiz: 😍😍😍
Kyng Truth: One of my favorite store I shop at frequently
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11. JCPenney - Kansas City
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· 987 reviews
8100 N Flintlock Rd, Kansas City, MO 64158, United States
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12. Tommy Hilfiger - Kansas City
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· 176 reviews
1847 Village West Parkway Ste #K-113, Kansas City, KS 66111, United States
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13. Old Navy - Jackson County
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· 99 reviews
424 W 47th St, Kansas City, MO 64112, United States
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14. Tommy Bahama - Jackson County
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· 42 reviews
324 W 47th St, Kansas City, MO 64112
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15. Kohl's - Kansas City
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· 1004 reviews
10730 Parallel Pkwy, Kansas City, KS 66109, United States
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16. Express - Kansas City
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· 67 reviews
7120 NW 86th Terrace, Kansas City, MO 64153
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17. DICK'S Sporting Goods - Kansas City
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· 482 reviews
8665 NW Prairie View Rd, Kansas City, MO 64153, United States
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18. Banana Republic - Jackson County
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· 109 reviews
450 W 47th St, Kansas City, MO 64112
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19. Lucky Brand - Jackson County
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· 59 reviews
4704 Broadway Blvd, Kansas City, MO 64112
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20. JCPenney - Kansas City
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· 693 reviews
9100 N Skyview Ave, Kansas City, MO 64154
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