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1. J.Crew - Jackson County
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· 44 reviews
519 Nichols Rd, Kansas City, MO 64112, United States
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Tamara Smith-Hinchey: went to the Kansas City Store at Country Club Plaza with my biracial daughter. The staff was very disrespectful and staring at her, and following her through the store. They were whispering and looking at her with disgust. My daughter brought it to my attention and I looked up at the ladies. They both stared at me rudely and I looked back with a questioning look. They again looked at my 21 year old with disdain. I loudly stated. “ I guess they do not need our money in here Olivia!” I said this while looking straight at them. We walked to the door and as we were exiting someone asked if they could help us. I replied, “no”. This happened today at approximately 125pm to 130pm. It is very unfortunate to experience this kind of micro-aggression and to be made to feel less than, in one of my most favorite stores that I enjoy. Unfortunately, I was not able to try on the dresses I was eyeing because of racism.Horrible, disappointing experience.
David Rosazza: Nice store
ps4 gamerz: I didn’t know until today that I can’t take pictures of clothes inside the store of j crew 😂😂😂😂 anyway is grandpa store not for me and I’m going to tell everyone i know to not go there for the psych service
B M: Older woman working was incredibly condescending. I think I mixed up fibers talking about dry cleaning and she rudely rolled her eyes and corrected me. Definitely don't like being belittled prior to spending money somewhere.
Sarah: Rude associate. Will stick to online shopping.
J Franz: Courteous employees!
Stephen Larson: I have purchased some dress shirts from here and they are always great quality for a great price (on sale online for in-store pickup). Fantastic customer service when you arrive!
Andrew Johnson: Discovered JCrew only recently. Beautiful, well made clothes at affordable prices.
Mark Swanson: Nice sale on sweaters
Francisca Salazar: Ropa muy linda y trato amable
Shiva Elle: Beautiful store, I like their women's outfits more than men's.
Lionel Thomas: Great
Leanne Kubicz: Attentive, friendly staff. You can find lots of bargains when they run big sales.
Jim Phillips: Standard
Eric Carrell: Lovely staff; lovely store. I always shop here.
Cleo Goeckner: Had the best experience here today. Everyone was nice and very helpful. I was looking for dresses and they even looked through the recent online returns to see if they had any other styles I could try on. I ended up finding a couple great dresses and left very happy! Thank you again!
Zeal Zillner: They are very conservative.. 25 yrs ago I absolutely loved their clothing... I did a lot of catalog ordering back then so this the first time I ever went into their store...wasn't impressed at... I wanted something in a loafer and They had nothing... How weird is that. They had some shorts and pants out front of the cash register and I couldn't tell if they were women's or men's clothing... What does that say.. And the dark colored ladies pants that were in the women's section looked men's... Ulgy looking... I love their leather loafers without the tassel.. I get it.. Its summer time...but still they didn't even have summer loafers... This store has changed a lot from back in the day when I ordered from their catalog... I wasn't impressed with one thing I saw in there.. Which is sad because I use to absolutely love their clothes...not so much now😭
Joel Graham: Too expensive for me.
Jake McCain: Best experience I have had at a Jcrew. Ask for Elyssa when you get in. She’s good.
Travis Pierce: Always have what i am looking for; my only complaint is the missing tall sizes in store. I have to have all of my shirts shipped to the store.
Staci Hopkins: I had the same experience that Mickey L had. I went in there on Mothers Day 2017. Not one person said anything to me. The lady that choose to not say anything greeted the woman that came in after me. This irritates me because I work in the plaza part time at Sur La Table and I make sure I greet everyone even if I'm with someone. Saying "Hi" goes a long way. I dont like to go places I'm not wanted. HUGE coaching opportunity.
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Clothing store
2. H&M - Jackson County
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· 331 reviews
440 W 47th St, Kansas City, MO 64112, United States
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Marilyn Solsky: This is the second time I have had a bad experience with a return at this store. The first time was several years ago; I had not worn the item, but there was a powder transfer from trying it on and the sales clerk would not accept the item for return. I took it to the Overland Park store and returned it without a problem.Today I had a horrible experience in the store. There were only a few people in the store, but the people ahead of me had a huge order. The clerk, who was new, was doing his absolute best. He deferred a couple of time to his store manager who was only aligning shoes on a shelf; one time he asked her if an employee who was no longer working there could still use her employee discount. The manager came over, engaged the person in conversation, as if she were an old friend, saw that I was waiting and went back to rearranging shoes. The second time she came over I asked if she could help me, but she waited long enough that the kind clerk was finally able to help me. I was incensed by her lack of customer service and after thinking about it, decided I would return the item right then. Because I called her out on her poor customer service she said I had disrespected her, she refused to take back the item and said she would call security. I am not sure she was the one who was disrespected. I admire H and M for trying to recycle clothing, but not enough to tolerate poor customer service or nonresponsive managers.
Tasanee Dumas: will not be coming here & I am a plaza resident.Was talked down by a cashier & manager (associate number:556647) tonight after paying $100 cash.. shopping with my boyfriend.I got some pink shoes for my birthday dinner, we had our dog with us so I had to help my boyfriend with his wallet so I was the main one in this transaction handling money.I gave him the $100 bill with a $38.83 total, he gives me back $21. He then calls the manager to open the drawer and says “wrong change.” , she walks away. (i do not understand why she did not handle the transaction after this point as a retail manager).After she walks away, he tries giving me back $40 and a $1 bill is all I had after he took the $20 from me. I told him, no this is incorrect.My boyfriend steps in, mind you he is deaf so sound is not apparent to him. Tells him he doesnt trust him with the money, please get the manager.The manager steps in and goes “are we yelling?.” I go “no one is yelling.”, her response “please don’t yell at my sales associates.” , mind you- no one was yelling & my boyfriend is deaf holding a dog.I then explain to her what happened, she interrupted me to say “let me talk to my sales associate first.” which then that associate tried to say he gave me the money ($61 which I never got) and then tries to play it like we were trying to get more money when we never got the correct change to begin with.We left with the correct change and a sad place it my heart because I will no longer be shopping here as a plaza resident.I would give 0 stars if I could, this used to be the best place to shop since I was younger. Now it’s gone down hill, need new managers who assist & employees who know how to count accurately + have customer service.
M Metro: Great prices
Alexavier Galicia: A baddie helped me choose a fit, 10/10
Brandon Motley: All of these items were on a designated sale rack, but were not on sale. The company’s “price point strategy” is confidential and can’t be shared with customers. 🧐- unorganized- fitting rooms closed- low customer service
Leslie Pyle: It was a very unpleasant experience. There was no music playing and the associates were slapping hangers loudly on the racks and it was really annoying. Also, the fitting rooms were closed. H&M sizes things weirdly so I have to try things on there.
Dubraska Arias M: Consigues ropa de mediana calidad a bajo costo. Si eres de Venezuela, este es como el tijerazo o graffiti
Joel Nickel: Good clothes! No restroom.
maddi ann: super kind staff and let me try on jeans when they were still closing! not the best selection of clothes for skinny/petite but still good
Drew Sasse: Had exactly the black button up shirt I was looking forReasonably priced and able to get in and out quick and still make it to work on time
Elisha Araiza: The employee, Rasiel did greet me when I came up to the register. The only time he spoke to me, was when an item rang up incorrectly. Nor did he thank me for my purchase. Most rude employee.
Morticia A: Both dressing rooms were closed. Absolutely insane. This is a clothing store. How is anyone supposed to try anything on!
faceless kelly: Lots of beautiful apparel, unfortunately my size wasn't available. Will be back soon.
Kawana Coleman: Cool place
Kass Sjo: Staff unhelpful, selection limited.
Chad Stoos: Another place my daughter drug me to while on vacation. She enjoyed shopping there and found plenty of things to use my credit card for.
carlo clark: Dressing rooms doesn't have anywhere to sit your own clothes. Dressing rooms have more dust than square footage. I felt dirty after leaving the Dressing rooms.LORD forbid you drop anything on the floor.
Jose Vazquez: Not a bad selection. First floor is women's and then there's an upstairs for men, with a small infant section. As big as the store is you'd expect a greater variety. None the less it's a nice place with great valued clothing.
Niki V.: I really need the Country Club Plaza location to get their store hours figured out. Or at least the signage needs to match the store hours online. This is getting very annoying at this point.
Joey Foster: They won’t let you return items. I tried it on, it didn’t fit, I returned it within the 30 day timeframe and they told me it looked worn so they wouldn’t accept it. *I had folded them because I knew I would be returning them. They don’t have changing rooms, so if I can’t try something on in store, and they won’t accept the return, then I don’t know what I’m expected to do. I liked H&M before, but I will have to find another store. Even though I’m sure they don’t care.
Bardiya Molae: Manager is so mean. she said sales tag are not right.Mam it isyour fault. Do your job.
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3. Express - Jackson County
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· 101 reviews
429 Nichols Rd, Kansas City, MO 64112, United States
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Benno Landfair: The people are rude.
fernanda y. sotelo: the worst customer service the manager makes fun of customers do not go there
Judy Sebert: My kind of fashion. Really easy on the eyes and simple to decide.
Seth Scarborough: Decent store, good prices, AMAZING staff!I was coming in for a wedding from out of town and didn't realize that my old suit didn't fit anymore. I walked up to the first employee and said, man I need help. Luke was understanding of my limited time and was an absolute pro. Got a nice fitting suit, decently priced in under 40 mins.Big shout out to Luke again! Someone give that guy a raise!
Kate Porter: I was pleasantly surprised by my recent shopping experience at Express. I do not enjoy shopping and am usually pretty irritable when I have to buy clothes, but Jesse turned my attitude around at check-out. He is absolutely professional, and I appreciated his positive attitude and friendly conversation. Thank you, Jesse!
Yogi: Great shopping
James Goddard: Was good
Lori Quinn (Lqbesty): Loved the selections here
Kimberly Henderson: This store has become my go to for quality professional attire at reasonable prices. I shop in their clearance section and never fail to find classy, contemporary slacks, 👚, and 👗 in my size.I always feel invited and valued. Staff are helpful and accommodating. The deals are extraordinary especially considering the Express 💸 that I earn! I have purchased a $95 dress for $5.25.
Bobbi Sheridan: I came in to Express on a VERY time-limited mission to find a black suit for an event that was happening in two hours. 😬Cameron went above and beyond to make sure that I had everything I needed and made the shopping experience easy and as stress-free as possible. Give this woman a raise! She makes this company 10 times better!
Charles Wells: Not alot of dudes clothes. A little pricy but it's a store on the plaza so what did you expect
Sebat Hadah: Props to the short African American woman and the short bald guy. My fiancée and I showed up mere moments before the store closed and they were not only helpful but patient. No sass no attitude.
Franchise Mr Lawhorn: Okay
Sara Carvajal: Excelente
Stacey Warren: Love the new line.
Hilary Noonan: The people working there are very nice, but the quality of materials is poor. The majority of clothing is made of polyester which will cause us lots of environmental problems down the road.
Aldinton Allie: Very good service! Lots of good options
cristina magallanes: I am an a list for the express card so i shop a lot at express and no one greeted me and when i wanted to try on clothes no one took my items to a fitting room and no one was around to open one for me. I didn’t like the treatment at all when another lady came in with heels on she was greeted and treated differently. I was wearing a casual outfit with tennis shoes and i never imagined my clothes would make a difference. Horrible service
Fatima Fazli: Terrible. Height inventory turnover, worst cunstoer service, never coming back
Aaron Perez: Very good service
Samuel Simpson: Good enough
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Department store
4. Macy's - Leawood
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· 851 reviews
5100 W 119th St, Leawood, KS 66209
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Chris Godfrey: Even though I didn't buy anything, the sales staff was friendly and informative. Felt like an old school Macy's experience.
Kenneth Moeller (The Dane): Great service as usual.
Asia E.: I was assisted promptly upon entering the store. The lady was from a different department than I needed but she did her best to assist me with my concerns.I'd planned on making a return but was told I wouldn't be able to unless I'd purchased this company's products through Macy's and not directly from the company. I was disappointed because I'd spent time, gas and effort to come into the store. I also, wasn't able to exchange and get the free gift that was being offered at the time.While disappointing it wasn't this lady's fault she was simply stating the store policy, which I can respect. They've changed the store around quite a bit since the last time I was there so it's a bit challenging to find things now until you get used to the new layout but sometimes there's pain in progress.Overall the staff was professional, worked to assist and clearly stated and provided required information. Atmosphere is esthetically appealing and there are good deals to be discovered.
Cindy Kelley: Disappointed in the store's appearance, lack of quality in apparel, checkout was across the store...just no customer service.
Anthony Gee: Place was a mess. All the men's section pants were just mixed all toger. Took quite a bit of time just to find my size. Like worse than any Ross. The cashier was very pleasant though.
Mary Grace Boreen: Macy's located at 119th in Town Center, Overland Park, remains an upscale store to shop for clothing, jewelry, purses, shoes and undergarments. Clearance sales in most every department. Friendly staff. Few sales associates throughout the entire store. Clean and open aisles, not crowded. Disabled Access was not operational on my visit, today, 3-3-2023 on the North side of the Store. Ample parking with limited parking for Disabled patrons. 6-3-2023. Mgb.
Blaise Fearis: Great selection
Teresa Hill: Unfortunately today I was racially profiled at the Macys Town Center location. I was in the store for about an hour or so. While in there I noticed several different workers watching me. Never offered any assistance just watching. So once I purchased my items and walked out to my car a white police officer, drove pass me and just stared at me? I proceeded to drive away and that same officer followed me for about 5 min. Only to finally go around me after running my car tags I’m sure. So it’s safe to say Macys called them on me, because I was shopping while black is my theory? The parking lot was full of white women, and I obviously got singled out this was no coincidence. Beware people of color!!!This doesn’t deserve this one star trust me..
Carolyn Austin: Found the shoes I wanted and a sales clerk found them in my size. She was immediately available. Macy's has always been one of my favorite places to shop.
sarah sin: Easy to park.Quiet.Lots of sales downstairs.
Frank Campbell: Good location.Small selection of goods, and badly presented, especially in male section.No visitor discount as in other Macys locations.Not particularly friendly.
lorrie sparks: Sad to see macys becoming a dinosaur, cashier was excellent. Selection of items were minimal. Miss old days when box store/anchor store was grand pumba of shopping.
Mindy McLaughlin: Macy's is not what it used to be. Not one person available to help, Clothes are a mess, Maybe it's just the times we're in but it's sad.
Nancy Draffen Brown: A great selection of summer shoes for women. Get there as soon as you can before your size is gone!
lilian ryan: I love perfumes and bags at Macy’s
Sherry Jackson: Shopping for brand new baby. I love shopping for new babies I always go to Macy's and I always go to the clearance they always have good choices at a VERY reasonable price.
Lansa Johnson: It was a great sale
Candace Ross: The rack. That’s all I’m going to say and the shoes I particularly love this Macys
Steve Myers: Not the greatest selection of Levi's
Sandy Reed: Had some really good sales going on
Betty Noah: Very nice sale lady's
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5. Old Navy - Jackson County
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· 99 reviews
424 W 47th St, Kansas City, MO 64112, United States
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J T: Not any different offerings than a typical Old Navy, but this one has a fun setup that makes it fun to shop in.
ML Smith: No hassle when picking up orders. Very clean. You are able to browse and not be followed. And they are polite and professional.
Karen Hudson: Huge variety great prices really helpful sales staff
Jay Jader: Mario was awesome to help us out. The rest of the sales people did a great job as well. Thank you for being so awesome to us.
alexander Mantilla: Un buen sitio para comprar tú nueva ropa.
Mariia Hastello: Купила чудову блузку на великій знижці за 7 доларів.
Cherlyn Taylor: Wonderful friendly service near clean store!
Dallas Smith: Friendly workers and great deals
Debra Sheppard: I always liked old Navy they had some good sales
Katie Richardson: Good clearance items.
Clarencetta Owens: Good service
Kayla Bradford: So many sales & clearance
Kimberly Henderson: A great sale was on today. Almost everything in the store was 50-60% off. I found a great pair of 👖 in my size, no less, for $10! Now that is what I 📞 a sale worth ✔️ out!
Lori Kelley: I like being able to shop online and pick up at the store. Always friendly service at the Plaza Old Navy.
PauloBittencourt Rodrigues: Muita diversidade de roupas e promoções..
Corey Stevenson: Old Navy is the brand that I choose, because it's good and it works so that's why I use it...
Stephen Terry: Nice staff. Clean store
Lelah Ealy: Good workers
Tami Jo OMeara: Cool with plenty of sales and helpful staff.
Rita Garner: Great DEALS 😁
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Men's clothing store
6. Indochino - Jackson County
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· 73 reviews
444 Nichols Rd, Kansas City, MO 64112
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Christian Smith: Obi was phenomenal to work with and very knowledgeable in helping us pick out the right suit. Highly recommend him.
Ado Mehmedovic: Suits came out amazing. Obi was an incredible and helped me choose out a new style and had great attention to detail.
Jim Pedram: Just got my size! So far good!
Lluis Altimires: Edited… first review was written when frustrated. The store hours make it really hard for people that work all day to make it in time and I have unfortunately arrived at the store barely when it just closed twice.First day I got measured I was in and out in 5 minutes. Maybe the person helping me was that good but he just seemed careless throughout the process of taking measures. Maybe I had high expectations of what getting tailored made clothes should be but certainly expected more attention.Second time around it took a second for people to even acknowledge that we were at the store (on their phone) but even then the demeanor of the people helping was the same.No one built any sort of rapport with the customer at all and it was literally like I was a customer paying a toll in a highway.Onto the next one. Will definitely not be back nor recommend.
Mark Galbraith: First class service and a natural easy to follow process for choosing all the components of a custom suit. Very reasonably priced for full custom.
Joshua Gray: Awesome! 5/5
Kat McDaniel: Incredibly helpful staff.
Adrian Santana: Horrible experience. Local shop was a waste of time. Felt rushed and you would get better interaction with Siri or alexa. I was worried the guy wasn’t measuring well. Suit arrived and not surprised it does not fit well. Feels cheaply made too. You are better off simply buying a quality suit and having a tailor alter it to fit you. Also they don’t offer refunds. Don’t waste your money
Guy Mace: Great service and awesome product.
Benjamin Bone: Great job on the tailoring and all.
Justin Reed: Great experience. They were very helpful walking me through all the choices and helping me decide. They also were great about taking into account the way I wanted the suit to fit and not just measuring me.
Chris Dandurand: I had an appointment at the Country Club Plaza Indochino with Obi. He helped me with a final fitting for my wedding suit. He was extremely knowledgeable and accommodating. At the end of the appointment, Charles answered questions that I had before I left. I hope that Indochino values both of these guys as employees. Highly recommend.
Scott Christy: Obie was amazing to work with!!
Brittany Alsup: I pass by this store all the time, one day I decided to stop in. Although I wasn’t looking for anything in particular the staff was very helpful and explained their whole mission with enthusiasm and passion! You can tell they love what they do. The store was also very clean and well laid out. If I ever have a wedding/event I will send all my men to get suits from Indochino!
K OG: I needed to get a new suit for my younger sister's wedding this year. The staff at Indichino were amazing. They walk you through the process selecting fabric, suit options, and tailoring. I would absolutely recommend them and will be back again for another suit. Top notch service.
CAT: Obi did an amazing job at making sure my fiancé and I had ALL OF THE KNOWLEDGE on customizing his suit!
Taylor Burns: Great experience finding a tux and getting all the details picked out with Obi!
Flanigan Parrott: Today my mother and I went to Indochino in Kansas City. Soma was an absolute delight. He was helpful and generally just a good guy. He made the entire shopping process extremely straightforward and fun. Thank you, Soma!
Chris Garten: Great selection of colors and a great price for all the customizations.Customer service was also very friendly.
Michael Sullivan: I had an appointment the other day to get a fitting for a suit I was wanting to order and no one would help assist me during my appointment time. Employees were just on their phones and I couldn’t get the help I needed. I ended up leaving after 25 min. Worst customer service experience I have ever had. Do not go here if you are looking for help.
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7. Banana Republic - Jackson County
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· 109 reviews
450 W 47th St, Kansas City, MO 64112
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Mariia Hastello: Одяг здебільшого ділового стилю.
JOHN JONES: Very nice clothes..Purchased turtle neck sweater.Sales associate was very helpful and friendly
Don Turnbaugh: Love their men’s suit jackets and sweaters for the winter. Can always find something that fits well, off the rack, and is fancy enough from my wife – she’s hard to please.
faceless kelly: A girl named Maky recommended this place to me and it was an amazing experience. It's clean, friendly and the staff are exceptional.
Wayne Giles: Service is amazing at this store. Staff are very friendly and aren't just angling to sell you stuff. They're actually trying to get you clothing that looks good and fits well. Definitely will be back.
Kate Porter: Aaron is an absolute gem! I loathe shopping and found that BR's style, pricing, and sizing all seem different since last time I shopped there (admittedly, more than 6 years ago.) He helped me select items and find the right size and gave styling recommendations that helped quell my shopping anxiety. He also knows EVERYTHING about the brand, as he's been with them for a long time, and he made the shopping experience fun. Thank you, Aaron!
Jeff Williams: Always best selection in KC compared to other BR locations. Store was well merchandised and service was good. Always felt welcomed and staff was eager and willing to help.
J V: Had a great experience with an associate named Jahlil (sp?). My wife was in need of a professional ensemble for a photo shoot in just a few days, and Jahlil was knowledgeable, helpful, and very friendly while assisting us. Unfortunately she couldn’t find anything there, as we would’ve loved to buy what she needed from him. A definite recommendation to see him when shopping there!
Roy Webb: They had the shoes I had been looking for and a young lady was very helpful
Scoutk Bartholomew: I'm sure we have all been doing a lot more online shopping lately but at times, I like to actually try stuff on. I like how Banana fits, so I usually use it as my standard. Someone always welcomes you when you come in through the door.
Angel Vegas: Love Banana Republic, always has my size and nice looking clothes 😍
David Munden: Always great selection and staff!
Brent Harmon: Great clothing and 40% off everything today!
Jacob Bertram: Great location, polite and attentive staff! Walked in knowing what I needed and was out in 10 min
Christine Helmer: Very nice clothes little bit high price But well worth your money. Easy to find Love the Plaza.
Eric Gustafson: I had a little juggling to do with a sweater that I'd received as a gift. Long story, short they figured everything out and had my new sweater sent straight to my house so I wouldn't have to return. The guy at the counter was fantastic!Thanks again!Parking note, the Valencia garage made it very convenient to pop out some doors after parking and get straight to Banana Republic.
Lilo Moon: Nice put expensive
Gregory Zill: just shopping
Basil inhaler of actual lungs: boring
Karen Boswell: Staff were a bit frosty and didn't really acknowledge I was there until I was paying
M.R. Vonende: Amazing crew. Terrific finds. Perfect service.Thanks -Leesa, Desiree, Ben, Payton, Mateo, Lex, Jahlil, Nikola, Danielle, and especially all-star manager Jack. Thank you for everything!
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Department store
8. Macy's - Kansas City
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· 1120 reviews
400 NW Barry Rd Ste 150, Kansas City, MO 64155, United States
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Sara H.: Love it.
Adriana Miranda: I have been a loyal customer for 10 years and I am very disappointed on the service I received today.I had a return, it had been a couple weeks over the 30 day new policy and the associate told me that because of the time the items were not returnable, I asked to speak to a manager, when she showed up, (Chika is her name), she did not introduced herself and simply said "The items are not returnable because is been more than 30 days", she turned around and offer help to somebody else and left me there, didn't look at me or wait for a response, like I was invisible, I had to go around where she was to ask for the store manager's name, she said the name is "bolgena" I asked her to please write down for me, she said "We are not allowed to do that", I grabbed a piece of paper and asked her to spell the name for me, she said "The name is bolgena". and turned around to help the other customer, I was about to loose it so I left and went to another counter to get the store manager's name. Julie at the jewelry counter was amazing, she could tell I was upset and offer to help, she stated they can do a one time exception on the new policy and she did the return for me. Thank you Julie!I want to say, the main reason why I am so upset is not because I could not return the items, it is because how I was treated by CHIKA. She should not be in a manager position if she is unable to show respect for customers, needles to say, to provide customer service.
Jessica Collins: Been going to this Macy's since it opened in 1979 and so happy it is still open! I miss the old indoor Mall days but when I visit this Macy's it brings back great memories! Parking is way sufficient, and the clerks I interacted with were very helpful and friendly! I will continue to hang out at this Macy's, it is convenient and usually has what I am looking for!
Derrick Butler: Macy's isn't like how it used to be. Selection of clothes is way down.
Sandy Kindall: What's going on with Macy's? Their selection of clothes is sparse, and the quality is not what it used to be.
Anna Alonzo: Great customer service in the beauty counter. I was able to find a hard to find beauty product with the help of an associate. Very clean and well organized store. I was very impressed with the variety of clothing options for the whole family.
Roger Schieber: Friendly & professional staff have helped me size the watches I buy from their online store. Visited two years ago and again in April 2023. Both times, the store was very clean and organized.Unfortunately, they are not properly staffed at times. Made a special trip on 4/30 to get a Fossil watch band resized and nobody could help me. And yes, I bought it from Macy's.
Charlie Smith: Fun but a bit empty without the mall
David Moreland: Good to shop
Mike Oneth: Good visit. Customer service helpful on picking up my package.
Mike Holbrook: Purchased nice men's swimsuit. Fair price.
Gentle John: Good service from friendly people. Lots of sales. I will be back!
George Tombaugh: going out of business
Terrie Franklin: It was okay. I didn't find anything. Had to have them order my dress. This store doesn't carry petites, which was a real disappointment.
Lori Simonis: Very nice store but very quiet there. No One was shopping and the parking lot was nearly empty. What a shame because the sales staff was excellent, the clothes were all beautiful in the racks, so was the shoe and the cosmetic department. I really hope this store doesn't end up in the chopping block!
Gabrielle Hofmeister: Went with my sisters to go help them pick out a dress for their dance on Friday. Best customer service I have received in a store for years! Thank you to the three who helped us out!
Leah Lambart: The store is still pretty nice if a little outdated. We stopped on a Saturday evening and it was almost empty. They had all kinds of internet returns that were marked down. They also had lots of sale items marked down quite a bit. They have very nice products and it was well laid out. They still have furniture and mattress upstairs as well. Nice to try the purple mattress in person.
Shannon Meyer: This store used to be awesome, now it's just another dying department store. The floor inventory is less than half of what it used to be. Still very clean, but the bare shelves and displays, low selection in anything but the junior department (WHY?). The older shoppers like myself, that have been diehard Macy's patrons for 40+ years have little selection to choose from.
Debra Hovey: It was okay, disappointed in petites!
Roxana de zaldaña hernandez: Good
Carlos l Barrios: Good place
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9. Express - Kansas City
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· 67 reviews
7120 NW 86th Terrace, Kansas City, MO 64153
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Rachel Pesce: I didn’t realize this store closed at 7. I was shopping last minute before leaving for my vacation tomorrow morning. Aiden was super helpful and told me I could still browse even though they closed. I only took a couple more minutes to find my boyfriend a pair of shorts and didn’t feel pressured at all. Thank you!
Kacper Basinski: The store is always well maintained, and for the most all the employees super polite and helpful. Might need to ensure some of them are involving themselves more... The tall, light skin guy just seems to be standing around and not contributing to work whatsoever. I was eventually helped by another female associate. Aside from incidents like that, pretty great store.
FP A: manager followed us around while we tried to shop over the weekend.. so unprofessional. I couldn’t even focus on what I was trying to look for. Many actual luxury places I can go on the plaza, but chose this since my family lives nearby. Fix it. Do better.
Julisa Martinez: Was greeted immediately as I entered the store, and was thanked when I exited the store on Monday. Great customer service means everything. Found the exact item I needed at a good price thank you girls at express!
W B: I bought a shirt on Friday, when I was getting ready to leave, the shirt ripped off, I left with the shirt in that condition because it was my only option. I went to the store on Sunday, and they couldn’t accept the shirt because I didn’t have the tag… (the girl in the store try to make me exchange that one for a new one, but changed her mind later because the shirt was “stained”, like who cares? if it was already with the threads hanging) I understand the tag part, but you guys also need to take care the quality of your product, I have clothes from cheaper stores, that will last more than that shirt. I lost $50, but you guys will lose 2 clients that were always buying there. Shame on you!
Cassandra Keschinger: Use to be my favorite store. Its majorly gone downhill. Service is terrible! The store looks bad and hard to shop. Guess I will try the plaza or oak park mall.
Rhonda Harlow: Every time I go in there it's great customer service I was returning something they're fast simple they're always willing to help
Linda Williams: They have some really good sales right now and in sizes you just can't find in other stores.
Matthew Current': I want it known i prefer negative 50 starts
Mandy Smith: If you like the smell of the new herb on the market this place is for you. Very over powering - Saturday 4.10.2021 about 330pmCST.
James Roberts: Good service and value
Aqeel Q.: Lovely just went there for a return and it was awesome 👍
Verna “Rosebud” Graham: I love this store, everything in it...
Heather J: Sizes are wierd, must be tall and twiggy. Regardless, the staff is nice and tried as hard as they could, but this woman is just not built for these clothes (5'4", 140lb)
Lawrence Leek: Worst service I've ever encountered! Visiting from Atlanta and coming to Zona Rosa for the first time, I was thoroughly offended that I passed 4 associates whom looked me directly in the eyes and turned their heads. Completely disrespectful and felt discriminatory. Never again! 😬
Stephen K: Great staff and stuff
Taylor G: Pricier than I expected. I didn't expect to need to pay $350+ for a suit jacket and pant.
Andrea Johnson: Only had my size online. I spent my money elsewhere.
Katie Cash: Love this express store! The service is always great!! Selections are wonderful as well. 😊
Jamie Brand: Eh! Not great quality or selection for the price.
RICHARD HUDDLESTON: Just a high priced clothing store
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10. Old Navy - Kansas City
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· 198 reviews
8600 Ward Pkwy Ste #1010, Kansas City, MO 64114
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Kasey Reaves: Awful customer service. Management and staff are condescending.
Forrest Dailey: Training is something that every employee needs....Today I was told I was signing up for a rewards card, little did I know it was a credit card.(Employee only mentioned after the fact that it was a credit card.) I DID NOT WANT A CREDIT CARD. Signs also read $7 for pajamas just to learn it only covers the tops and not bottoms. Please read everything carefully because they are not going to explain it to you, kinda feels like I was led into a trap.
Gwen Jackson: Low prices and quality clothing
Oscar Vasquez: Buenos presios
Bae Golden: This store screams sadness from the parking lot. Staff seems unhappy every time I go in. Not sure if it’s the pandemic or what but hopefully it gets better soon for them :-(
R'destiny: I don’t know who the new managers are nor do I know who the new employee is that answered the phone for me but it was a very unprofessional experience
Bhautik Chaudhari: Really good price and clothing
Sasha Minx: Great location.
Aysun Scott: Great prices and fair selection
Kayla Bradford: Good sales, decent clearance section!
James Eskridge: I love this place!!
J Robertson: Staff older than mid 20's are rude & not helpful.When a que forms at checkout, there's rarely any backup to help.
Lauryn Campos: The line we started checking out in was not able to take cash so we then had to change lines. Check out process was very time consuming.
Quinn Daley-Sheldon: Excellent customer service!
Terrine Bush: Love old navy
Nadiyah Jordan: Friendly atmosphere ,fast service!
Christina Craig: I have showed up running to the door to pick up an online order that is already paid for and doors have been locked before closing and staff just says sorry through the window. Twice now. So I will not be using the ward parkway location. Hopefully i can get a refund.
John Clymore: They were very helpful. The employee helped me find the shirt I was looking for. The selection was actually pretty good.
Kathryn Brockenberry: I like going to old navy especially with those great sales.
Trissi Hardin: Great clearance sale.
Geini Kuntz: Nice
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11. Lucky Brand - Jackson County
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· 59 reviews
4704 Broadway Blvd, Kansas City, MO 64112
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12. Burlington - Kansas City
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· 242 reviews
5330 Chouteau Trafficway, Kansas City, MO 64119, United States
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13. Tommy Bahama - Jackson County
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· 42 reviews
324 W 47th St, Kansas City, MO 64112
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14. Express - Leawood
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· 45 reviews
5020 W 119th St, Leawood, KS 66209
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15. Old Navy - Kansas City
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· 368 reviews
8677 NW Prairie View Rd, Kansas City, MO 64153
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16. Urban Outfitters - Jackson County
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· 221 reviews
520 Nichols Rd, Kansas City, MO 64112
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17. Gen X - Kansas City
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· 358 reviews
6199 Independence Ave, Kansas City, MO 64125
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18. Gen X - Kansas City
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· 245 reviews
1104 E Meyer Blvd, Kansas City, MO 64131
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19. Brooks Brothers - Leawood
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· 35 reviews
5220 W 119th St Suite 2095, Leawood, KS 66209, United States
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20. Gap - Leawood
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· 107 reviews
4860 W. 119th Street Space #620, Leawood, KS 66209
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