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Medical supply store
1. Happy Living Medical Sales - Kansas City
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· 51 reviews
5911 NW Barry Rd, Kansas City, MO 64154
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Troy Wherman: Found this store on the internet. Local company, Great service and a low price for my lift chair and portable scooter. I searched on line for the cheapest price but found out the online store delivery was only to my driveway and in a box from a freight company and I had to trouble shoot any problems and assemble by myself. Extra $250 on top to get the same thing that Happy Living did all included and with a professional person to assist and answer all my questions.Glad I puchased local from Happy Living. Thanks Eric.
Joel West: Great service, great recommendations, and a great price. I bought an iwalk crutch here and the staff at happy living helped me make some adjustments before I tried it on and was willing to give me some tips and tricks. They even matched the price on Amazon. Had a good experience here.
S W: We appreciate Eric's expertise. We were primarily interested in a lightweight electric wheelchair with the emphasis on lightweight.With what we purchased, at 40lbs with the battery in, I (127lb weakling) can collapse it down and hoist or ease it into the car.Perhaps we could have paid less had we bought it online however, the advice, time saved and being able to try it out was worth it. Have already taken it on a "walk " today
Joseph & Melanie Cambe: Thanks to Eric and Happy Living Medical Sales for taking care of our family! Great service and quick shipments! Can’t wait to purchase more from this business!
Henry McCanna: Eric could not have been better. Very knowledgeable and helpful. Will be back if needing medical supplies.
John: Great company, great service & products.
Richard Testa: Went in to get some things for my grandfather and the gentleman Eric was extremely knowledgeable of exactly what we needed rather than wanted. Thanks again !
Luci Messina: Eric was amazing and helped me with everything i needed for my mom. I highly recommend Happy Living for all your medical supplies!
William Williams: Thanks to Eric at Happy Living Medical sales in KC,MO We are now proud owners of two Buzz Around Carry On mobility scooters made by Golden Technology. Definitely the place to go if you're handicapped.
Gerry Luke: Purchased a $400 ice machine for my wife’s knee replacement. Device struggled to get cold enough. Tried everything over a 3 week period to make this machine work better at which time the water pump quit completely. Took it back to the store. Was told the machine had a 5 day guarantee! I had not taken the machine out of the box for 5 days! Clerk was rude, lied and did not make an attempt to resolve the situation. Looked on Amazon and ice machines were $200 with 30 day guarantee. I think this company is ripping off Senior Citizens.I read the owners reply and he is a Liar and can’t be Trusted!He did not offer to replace the machine or refund my money. LiarHe did not tell me about a $150 machine. Liar again.I did not hit anyone as I am an old man! Liar again.I did use some profanities because the clerk was lying, rude and obnoxious.What a way to treat Senior Citizens! Rip them off.
kathleen H: I recently purchased some medical supplies for my father who suffered an injury from a fall. The staff at Happy Living Medical Sales were incredibly knowledgeable about each item in the store and able to answer all of my question. They really took the time to understand my father's living situation to ensure he had the correct medical equipment and mobility aids so he could still maintain his routine safely while his injury healed. I was very impressed with the selection and quality of supplies at Happy Living Medical Sales and the team's level of healthcare expertise. I plan to continue using this store in the future should my family need further assistance.
Alex: Went in to Happy Living after my mother-in-law tore her meniscus. We were not certain what to get to make her recovery as comfortable as possible in her house. Eric was super helpful and knowledgeable and he informed us of our options. The items we walked away with were crucial in her safety and recovery and we would not have thought about many of the scenarios we discussed at Happy Living. He even got a special bathroom bench drop shipped to her front door. THANK YOU
Lynn G.: This gentleman is kind understand and is a credit to the community I have worked with other Companys and none is as fantastic as Happy Living I will continue to deal with this business.!
Tammy Luttrell: Great customer service! Able to answer all our questions, polite and professional!!
Libby Nickols: I bought my dad a lift chair less than a year ago. It broke. Eric replaced the chair and gave us a new warranty. I greatly appreciate the difference this chair makes in my dads quality of life.
Anne Mahoney: We have been going here four years. The supplies are excellent quality. The people care and order what we need if it’s not in stock. We are senior citizens and are treated with respect . They share clear information about questions we have or tell us who to ask. They do not rush us. First choice for supplies. Great place!
Jim McKinney: Totally impressed with Eric's understanding of our mobility needs and his vast knowledge of the scooters suited to our needs. I'm ever so grateful the internet guided us to Happy Living - awesome selection of mobility products. Thanks, Eric - great shopping experience and my wife loves her new found mobility!
Anne Guthrie: I have bought quite a few things there.The employees are very friendly & helpful. The biggest thing that I bought, was an electric recliner for my husband. You can put it in all kinds of positions. He loves it. They brought the new chair, and took away the old chair. We also rented a lift for my mother from them. We are so lucky to have Happy Living Medical Sales in the Northland.
Ian C: Worst experience of my life. Sold us a hospital bed for my father - installer was incapable of assembling, bed failed within days. Took multiple weeks to receive another bed, same installer was sent to assemble. Bed failed withing 24 hours. Eric promised for weeks that a new bed was on the way while my father remained bed bound with no capability to sit up. Eric consistently over-promised and under-delivered on his deadlines - everyday would promise the bed would be delivered tomorrow - for weeks.We purchased a bed from an alternate vendor, and have spent months trying to get the bed returned, the bed was returned and received by Eric over 5 weeks ago - everyday he promises he has sent the refund or will send it today or I should receive it today - he always has a story. Finally today after threatening to escalate I received a $500 refund, a fraction of what the bed and other equipment cost. **UPDATE - when I called Eric out for his refund amount he sent an additional $400 and claimed he has "adjusted the refund". Eric never provided an itemized receipt for our purchase no matter how many times it was requested.My experience has been that Eric is a very personable person who will over promise, under deliver and constantly lie to avoid accepting accountability for his failures, he will sound very convincing and authentic on the phone but will never follow through with his promises and will lie at every opportunity to avoid responsibility.I wouldn't wish Happy Living Medical Sales on my worst enemy.
Gabriela Flores: Great Service!! Eric was so nice and kind and took the time to help me get the appropriate wheelchair I needed for my mom.
Michael Dwyer: I love buying all my medical supplies from happy living there reasonably priced And I hate to go anywhere else everywhere I've been is over price!
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Medical supply store
2. Accessibility Medical Equipment - Jackson County
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· 18 reviews
311 Delaware Street | #102 #A, Kansas City, MO 64105
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Connie Williams: Accessibility Medical is a lifesaver! If you need medical equipment definitely visit the office to see what they have available and if it's not in stock they can order it for you. Jocelyn, Carl and Casey are world class! Extremely professional, very friendly and they do a great job of following up and making sure you get what you need. Not to mention they're very dedicated. The incorrect mattress was on the delivery truck, but Casey went to their service center and returned with the correct mattress, in the rain at 8:30pm that evening. NOW THAT'S DEDICATION!
Joe Passantino: Professional and Passionate about Kansas City Metro residents. We have had many clients as a home care company use Accessibility Medical Equipment for love ones and themselves having a First Class experience. Casey or Carl took the time to show our clients the many options of practicably brand new used equipment or new options for the needs of their elderly or ill. They will also pick up donated equipment family no longer need in a reasonable time frame as they said they would. They also work with Medicare, Medicaid programs and their turn around time is amazing on getting this done in as few as a couple of days.ThanksJoe PassantinoOwnerPreferred Care at Home of Greater KCMO
Krystal Dunaway: Accessibility Medical Supply has the absolute friendist staff from the CEO to all of the employees. They go above and beyond to make sure that you get what you need in the quickest way possible. I would recommend them to anyone looking to get medical equipment a thousand times over. Thank you all from the bottom of my heart.
Abigail: Casey Guernsey hit our car in the service and distribution center parking lot, admitted it, showed his insurance then lied to Progressive. I have a picture of his phone that is time stamped and dated to prove it. If this is a representation of the lack of integrity this company has, I'd recommend looking elsewhere for similar services.
nancy graham: Great place! Awesome people, very helpful and great prices. Blue Cross Blue Shield and other insurance companies.....you need to get onboard with this place!!
Karen Pollard: The lady Alyson was a tru pro. Friendly nice I woukd go back again. Very nice refurbished Transportation chair
Sabrina Collins: Thankful for this store!! They assist those with medical equipment of all kinds to be able to purchase them with low cost and even some financial help! I am THANKFUL FOR THIS STORE AND MATTHEW WAS VERY KIND AND HELPFUL!!
SpecialK HarleyDiva: I donated 2 medical beds, Electric Hoyer, Manuel Hoyer, Bath chair and 24 bags of diapers. I was told they come back and get medical supplies after I bagged them cause I wanted to keep tubs, now they won't get. I'm injured and can't drop.
Dalyn Ross: I called ahead and the person in the phone was very helpful. Once in store Jocelyn went out of her way to help me find everything I needed and didn’t seem afraid to offer suggestions on small upgrades to get a better value. I still saved hundreds of dollars by visiting this store. I would highly recommend a visit here first before renting or purchasing any needed accessibility equipment.
Robert Pavitt: Amazing staff, very patient and caring. They've been a huge help since my wife became paraplegic and continue to assist us.Thanks so much for all of their help.I'd happily refer a loved one here.
Helen Woodson: I needed a hospital/home care bed because of neurological impairment causing severe pain and limited mobility. After a bad experience with a third-party Amazon dealer, I chanced upon Accessibility. The staff took care of everything: calling me when they had what I needed in stock, delivering and setting up the bed, even moving furniture in my apartment so that it could be placed in the best location. Plus I learned about all the other services they provide for the disabled.This not-for-profit company proved to be a godsend. The bed, railings, mattress, and remote cost about 2/3 less than other companies with an incredibly dedicated staff thrown in for free. SPREAD THE WORD!
Kayla Belle: I wish I could give more than 5 stars!! Took my power wheelchair here for repairs. I wasn’t sure that it could even be repaired, but Matt did a wonderful job! He was very knowledgeable about what turned out to be quite a complex mechanical problem, and really took his time making sure EVERYTHING was working smoothly, even beyond the original issue I came in for! AND he was friendly, kind, and patient with my questions and concerns. I honestly feel like I got a whole new chair, and for a price I couldn’t find anywhere else. Matt and his team are doing life changing work here!
Bailey Shearon: INCREDIBLE service!!! Allyson was so kind and helpful with getting my father his wheelchair! His financial situation wouldn’t allow for him to get the chair he truly needed... but Allyson and the rest of the staff helped us find exactly what my Dad needed at a price he could afford! So thankful for this company!
Janis Siemers: I purchased a ez-fold-n-go walker from Matt at AME several weeks agoIt was mailed to me in just a few days I am so pleased with this product the quality and style. Most of all I can trust it ( strength )to not tip in many different positions. And so easy and light too. It is flexible to get thru tight doorways or put in the car.Matt choose the exact right one for me after I explained my need on the phone. I would recommend accessibility medical equipment to anyone and also Matt will get it right !
Charles Hoelzel: Amazing company - my Mom is home bound and was released from the hospital three days ago and desperately needed a commode. She’s unable to leave her home and is under quarantine. Originally I went to Amazon.com and ordered the item however was shocked that they couldn’t deliver this urgent medical equipment until a month from writing this review. I called Amazon who wouldn’t even answer the phone and chatted with an associate that wouldn’t even look into putting a rush on the item. Unfortunately I’m in California and she’s in Kansas City and because of the virus I’m unable to come back out to the Midwest at the moment because I have a newborn.I looked up a medical supply company with great reviews and 5 stars service and the first company was Assessability Medical Equipment. The process was absolutely effortless, compassionate, ethical, and professional. The person that answered the phone was actually the CEO of the company and I believe his name was Casey. He was able to place the order and the item is supposed to be delivered tomorrow morning. That’s less than 24 hours - Amazon can’t even do this. Huge thank you to the team at Assessability Medical Equipment. If I could give your company an award I would and hope and pray your staff and families stay safe and healthy in this crisis we are going through as a country and world. Respectfully Charles H
Diane Gardner: Eric was the best. He gave comprehensive and thorough explanations. He made sure everything was right before he left. You cannot find a better representative for your business.
Vema Roberts: This is a DREAM STORE for people looking for accessibility products. They have refurbished products at a tiny fraction of what new would cost, and even the new products are way below the prices I've seen elsewhere. The staff is extremely helpful and is only interested in trying to help you save money and get exactly what you need, and the fact that it's a nonprofit makes me feel good about spending my money there. I got a TENS unit for less than $30!!I've included a few pictures of the store that they allowed me to take so you can see their offerings. Thank you Accessibility Medical!
George Aikens: Awesome service! Pricing is THE Best. I looked the internet and local for the reclining wheelchair, pricing is the best. Allison was the very helpful and explained that I should receive the chair within 5-7 days, it arrived the next morning. Was I ever pleasantly surprised!!!! Mother loves her chair and I am thrilled to get it for her from Accessibility! If I needed more, I would order them from here.
Mike Billick: I can't say enough great things about this company! Allison worked with me and was very kind, helpful and friendly. I only wish this store was near me because the customer service is amazing and we need more companies like that where I'm from. Did I mention how great their prices are as well? They really care about their customers and want to make sure they get the medical supplies they need at an affordable price in order to get the best care possible. I highly recommend Accessibility Medical Equipment.
Judy Popper: I can't believe how lucky I was to find Accessibility Medical. I needed a transporter wheelchair, and fast. As a rookie caregiver, I hadn't thought ahead to the time my husband (a cancer patient) would need. Well, I needed it the next day! I was about to order online, hoping I could get it delivered fast. Here, though, I got it within hours and at half the price. A brand new chair! It's perfect. I'm so used to healthcare hassles that it was a delight to have something be so easy. I talked directly with the nice folks here and got the whole transaction done in about 5 minutes. They even offered to go get the chair from their distribution center and have it there at the City Market location within 90 minutes. It's so rare to have efficiency, affordability, and kindness all in the same experience. Thank you so very much.
linda kilpatrick: Friendly and helpful staff. Best prices on wheelchairs and cushions. I was quoted $1500.00 for a manual wheelchair and cushions by a medical device company. We needed a chair for limited use and found a nearly new chair and cushion for $95.00
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Medical supply store
3. Kansas City Home Medical Supply - Kansas City
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· 5 reviews
240 NE Barry Rd, Kansas City, MO 64155
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Bleu Wild: If you need home medical supplies this is the place to go. We rented a hospital bed from here which I needed in a hurry. I was surprised by how fast I was able to get it. Set up was fast and easy. Prices were reasonable. Russ and Henry were professional, friendly, and expedient. Thanks also to Ed, and his staff for your help with all the things we needed. Very much appreciated.
KIM BENSON: 19 minutes on hold?? Hang up and call back. Immediately get a person but NO ONE KNOWS WHY I WAS ON HOLD SI LONG???? FIX YOUR TRASH
Jodie Wright: Cashier ( man) very helpful didn’t get his name
Gary Leverich: Very knowledgeable and helpful, always have what you need, very decent prices clean store and well stocked
Greg Dean: I went needing supplies semi-emergently as the DME who was to deliver supplies to my sister-in-law simply failed to show up. Not knowing what to do I stopped here. The staff was quite helpful in pointing out what I needed and getting everything required quickly. Thank you so much!
Linda Yinger: I am very satisfied with the service we received from Ed and the employees at the Barry Road store. My 4'11” step-mother was experiencing pain using her Rollator. Ed immediately identified the problem. The Rollator she had was made for a person 6' tall. Ed custom fitted a new Rollator for her. My step-mother always walked bent over with the old Rollator. Now she walks upright and is pain free. We are elated with the service we received. She had used the old Rollator for over a decade, and not once did a physical therapist tell us the problem was she had the wrong size Rollator. It is so nice to have a store that custom fits the equipment to the patient.On another note, we were so happy with the new Rollator, we purchased a new lift chair for my step-mother the same week. Again Ed custom fit the chair to her 4'11” stature. She is elated with the chair. She loves the TV and Sleep settings. The chair can be adjusted to any position. Thank you again for the great customer service!
Lisa Ann: I wrote a short review earlier this year but wanted to add more recent information. I have been in the store numerous times this month, shopping and asking advise for my elderly mother. Each employee has been generous with their time and knowledge. I have been impressed each time I go in. Ed, the owner, has been very patient and caring as he helps accommodate my mother. They hire knowledgeable health professionals who do not work on commission, so are not pushy, just helpful. They ask the right questions to figure out what will work best. I highly recommend doing business with Kansas City Home Medical Supply.
Marg Leed: Terry is the most helpful, pleasant help for medical supplies that my husband and I encountered. It is our “go to” place for needed medical supplies. It is a pleasure to walk in to the store.
Levon Buschhorn: What great customer service! Teri, the General Manager was extremely knowledgeable and caring. She took the time to educate us, and make sure we left with the best product for our needs. Wonderful experience - We will be back. Thank you!
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Medical supply store
4. Doctors Equipment Service - Kansas City
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· 8 reviews
6021 Troost Ave, Kansas City, MO 64110
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sandra Jones: Website showed cpap but would not allow me to access to items under that heading
Robert Specht: Great staff! Very helpful and knowledgeable about wheelchairs.
A Brown: Didn't have what I needed. Staff very friendly & helpful 💜
Kim Jamerson: Very poor customer service. Rude on the phone.
d scheidegger: A great place to get personal attention. I highly recommend them and have been using their services since 1985...
Tammy Lopez: Does not accept Medicare or medicaid for pull up briefs
Thomas Vermilye: Doctors Equipment Service. Prepared my Scooter for my use as well as installed the lift for my van. They prepared the scooter first and gave it to me so that I could run it around while they installed the lift in my van.
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Medical supply store
5. Ostomy Care Center, Inc - Jackson County
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· 17 reviews
102 W 39th St, Kansas City, MO 64111
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Nicole Gray: Awesome guy, was very helpful!!!
george stewart: Jennifer and Steve are terrific people. Steve has gone out of his way to take care of my wife Susie. They are simply the BEST!!!!!!!!!!!!!
Channy NeNe: Some of the nicest folks and incredibly helpful! We were in a bit of a pinch waiting on our insurance waiting for product approval, and just used the last bag and flange we had. A nice gentleman from the Ostomy Care Center was able to get us set up with what needed quickly. Also, the prices are amazing, especially compared some of the other local places/options.
Clint Morrow: Helped us on a Saturday even though they were technically closed. Needed an emergency bag while awaiting my insurance approval on an order. I couldn't recommend them enough, truly wonderful people.
Ted Lyon: Steve is a huge resource, he knows this product inside and out. Jen is very helpful and always careful to get me just what I need.
Michelle Durrett: We love this place. They have reasonable prices. They are so knowledgeable and kind. Any questions that we have, they are always there to help. We could not have gotten through this without them. Thank you for not only your exceptional customer service, but also for being wonderful people.
Gregory Scott: Friendly and knowledgeable staff.
Natasha Ellington: This store is a blessing! The owner is a God send. I've never met people who take the time with their customers so tentatively and compassionately. Having a loved one with an ostomy is challenging enough, but the kind service you receive at Ostomy Care Center makes the process easier.
Arminda Apgar: just what I needed in a near-emergency position. after very little instruction from the hospital, I have been attempting to learn how to help my aging mother with her new ileostomy. suddenly we were down to one extra pouch and panic set in, as we were clueless about how to order, what to order, and now to get reimbursed by Medicare.Steve answered every question I had and then some, and I am now able return to my mother with quality products suggested for her individual needs and tons of literature to go with. highly recommend their services. the ability to speak and ask questions face to face, and actually see the products for myself was something I really wanted. definitely be coming back as a permanent customer. thank you!
Amelia Ryan: They provide a friendly face-to-face experience. Their knowledge, expertise and compassionate care always help me better manage my disease. I'm so grateful for them!
Kristy: Jen and Steve are very kind and a resource on their products and how to be used. We would much rather purchase these products from them then purchase online.
Gary Creson: very knowledgeable excellent people to help you. Lets of supplies in stock and very helpful with reasonable prices
Tonya Page: Wonderful, nice, easy they were very helpful in every way imaginable thanks so much
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Medical supply store
6. Rehab Medical of Kansas City, Inc. - Kansas City
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· 3 reviews
9580 Marion Ridge, Kansas City, MO 64137
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Mari Distasio: Be careful, they are very deceptive. Purchased a wheelchair for my husband 2 years ago. We were lied to about the cost. We were told over and over again we would not be billed anything. We were told insurance was covering entire cost of wheelchair. Yet we received a bill. Called and disputed it several times and was told bill would be taken care of. Now we are getting a bill from a collection agency. Tried to reach out to Rehab Medical last week about this and still after 5 days no return call. Terrible customer service. They may have decent products but their customer service is very bad. Beyond disappointed. Guess we will be purchasing any other medical equipment elsewhere.
Cindy Payne: I just had my second hip replacement and the first was done there also. The nurses and other personnel there are all friendly and knowledgeable. Dr Presley is a very good surgeon and I ,would highly recommend.
Kenneth Flaming: Had a great experience working with Rehab Medical.
Brenda Ball: The technician was very kind and courteous. He made sure to adjust my electric wheelchair to fit me perfectly. He made sure that I understood everything. Answered all my questions .Very respectful.I was informed that my request for a Pride Jazzy was approved and it was delivered the very next day.I highly recommend Rehab Medical Of Kansas City to anyone needing medical equipment.
VISIONBEAR: THERE WAS JUST ONE BILL SENT TO ME WITH NO EXPLANATION, THEY GOT MEDICARE+HUMANA PAYMENT IN OCTOBER PER HUMANA,.NO NOTICE OR INVOICE OR ACKNOWLEDGED PAYMENTS SINCE THEN , MAYBE WENT LUT KF BUSINESS .... JUST TALKED TO AISHA BELL. AND SHE OR DIONNE WILL CALL ME BACK MONDAY TO SEEK RESOLUTION OF BILLING PROBLEMS THE COMPANY BILLING DEPARTMENT IS 1 / 2 TIME. TRYING TO SURVIVE COVID -19 .FRIDAY JUNE 19, 2020 .
Barbara Carnes: Do not do business with this company! They keep charging me for things that should have been included in the initial sale. And there's no explanation for some of the items on the bill. Either these people are incompetent or they're trying to take advantage of seniors.
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Medical equipment supplier
7. Medical West Respiratory Central - Independence
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· 64 reviews
17501 E US Hwy 40, Independence, MO 64055
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Jacob Feuerborn: This place is a nightmare, should be able to give them negative stars. The only thing they are good at is charging you for goods and services that you may or may not receive. I've informed them to cancel any future deliveries and to stop charging my card, that was 4 months ago and they stopped the deliveries but not the bills. Every time I've called to address this I was either passed from person to person by their very rude staff, or waited for 10+ minutes for them to just pick up and hang up the phone. If you want to do business with a company that operates in good faith and will work with you, find someone else. If you want to do business with a company that:1. Goes out of it's way to be the most expensive headache they can legally be.2. Calls you so frequently it is legal harassment which requires a cease and desist letter to stop, even AFTER you gave them a cancellation notice.3. Ships you the cheapest/lowest quality products they can legally get away with (Seriously, if you decide to go with these scam artists, sanitize any equipment you get before touching it with your own skin. A new face harness caused me to break out in hives for the first and only time in my life).4. Summarily dismisses any concern you have without a thought.then look no further. I'd love to go on but between the charges to my card for no services rendered and the constant harassing calls, it's time to go the legal route and start looking at ways to get these pests to lose their business license. The only thing these people can do to help others is close their doors for good. God speed everyone. Avoid Medical West Respiratory at all costs.
Jennie Haskett: The most incompetent group of ‘customer service reps’ I’ve ever encountered. Any chance they get to pass the buck, they will. I’m not even really sure they help anyone, but they do like to transfer you around—a lot. I had to call 3 different times to tell them cancel my auto ship because they kept sending me supplies. Every single person I spoke to said they just “didn’t know why it didn’t get completed, I see you called and requested this”. I would love to know also. I sent the items back thinking this was resolved, now I’m getting a bill for them— a year later. You’ll think you’re making some sort of headway but really they’re just leaving you on hold hoping that you hang up. Rude, unhelpful, scam of a company sending fraudulent invoices to my insurance company when I’ve blatantly asked them to stop sending me stuff. Honestly I’m not even sure how they’re still filling this when I haven’t used this stuff in years. Avoid this company at all costs because it will end up costing you in the end.
Stephanie Hershey: They just posted a payment to my debit card, for over $600 dollars…. That they couldn’t even explain to me! The lady said “oh it has to do with insurance so it’s hard to explain it. You’ll have to dispute that charge through your bank.” Done. No explanation to a charge? please.
Chrisina Sogas: This is a terrible company would not recommend. I was to have someone come out to my home to release the water reservoir but they never called to schedule appointment. I attempted at least three times but never got back with me.Also, I always have issues obtaining a copy of an itemized statement. They always say it will take 10 to15 days to have it mailed but it has been a month. This is needed for my FSA. They never answer their phone when one tries to contact them again or if they do answer they will hang up. This is the worst company do not recommend!!!!
Laura Remy: They put my husband on 90-day supplies even after we declined rotation. Then they extracted money from his bank account twice even after we called to get off the supply rotation and asked for return shipping labels. They are bullies. There are no other suppliers and they abuse their monopoly. Extracting money from bank account even after told to stop sending supplies is elder abuse. Who oversees this company?
Laine Blanton: I was hesitant to set up an appointment based on published reviews. I held my breath and followed through to be pleasantly surprised! I had very little wait time. Kellie was experienced and thoughtful. She was organized with CPAP equipment, options, fitting equipment to my personal needs, fees and answered every question without making me feel rushed. I came home with a complete packet containing all the information I need including all the contact information. I'm glad I followed through and look forward to a continuing relationship with Medical West!
R JA: Beth was kind enough to meet me as my scheduled allowed. She was very thorough, kind and patient with me. She did a wonderful job and I appreciate her for that. Thank you Beth.
James Guise: I wish I could rate 0 stars! The company is an organizational nightmare. Been trying to get a CPAP for months, no one will call you back when they say they will, always transferring you to someone else who has no idea what is going on. Communication with in the company is non-existent. The only reason they are in business is because this is who the insurance will pay for. IF you have a choice DO NOT choose this. They are a nightmare!!!
Casey Myers: I have only had my CPAP machine for about 6 weeks. Just non commutation between staff, not knowing policies and slow. It took weeks to get my machine. I had to call and follow up three times. When I arrived for my sitting, they left me sitting in the lobby for 45 minutes. A nice lady came out, she was knowledgeable and knew her job, so that is a plus. But she also said "Oh, no one told me you were here waiting."Wanted to get a different mask, said someone would call me within 48 hours to come in for a new fitting, it's been 6 days. I should have looked at the google reviews before choosing this company, but this is who my doctor's office suggested.
mary lynch: I am Very disappointed in this company. I used to get excellent service with technicians who knew how to do their job. Now Not only is it very difficult to get someone to return a service call but when they do send someone is it an inexperienced rude person who doesn't know how to fix anything.
Jeanette Wickman: Do not call, go in person. I found that to work best.
Sharon Stewart: Terrible service, terrible incompetent staff, bad record keeping. Find any place else for your C-PAP supplies. Close at 5:00 pm. Can’t find anything. Treat all issues like their mistakes are not their fault. Rarely get anything right.
Frank Baer: Hard to deal with won’t answer the phone when trying to order supplies on hold for long time still trying a terrible way to run a company. Have no choice but to keep tryingWhen you need c-pac supplies you should be able to contact someone one to order
Barbara Dunlap: Worst company in the world to deal with. NEVER AGAIN.
Seth Johnson: If you need supplies for your CPAP this company is horrible. I've been trying to order supplies from them for 8 months now and they never call back when they promise. Claim that they can't send them because I've already ordered them recently which I haven't. How they stay in business is hard to understand with how poor their customer service is.
Daniel Phariss: Absolutely dreadful and incompetent corporate managers , good luck if your hired on here. The regular staff are nice though.
Mal: This place supplies my mother with her breathing equipment. We have been pleased with their customer service and with their response to our inquiries. It's never been difficult to get a person on the phone when we call. And employees have made multiple trips to our house for issues as they arise.
Sheron Smith: Very poor service. Misinformation. Put on hold. Won't contact you when they said they would. Really bad service. Don't waste your time with this company. I won't again.
Christy Henry: 0- actually. Nothing more irritating when they call you and their not even ready to talk. Sorry, I'm not holding forever until your ready to talk. If I answer and your not there I hang up. Good bye
Jennifer Fleschute: The worst customer service. Unless you are in their system, they won't speak to you. They have had my property for 6 months and done nothing. Several calls made to get it back. Not returning calls and when I finally get to a manager, I am dismissed and talked down to.
J W: The worst customer service. Rude as hell.
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Oxygen equipment supplier
8. Rotech - Kansas City
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· 2 reviews
4154 NW Barry Rd, Kansas City, MO 64154
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Medical supply store
9. Mobility First Inc - Independence
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· 125 reviews
13901 E 42nd Terrace S STE D, Independence, MO 64055
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Medical equipment supplier
10. Elite Medical Equipment and Supplies, LLC - Kansas City
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· 4 reviews
407 NE 76th Terrace, Gladstone, MO 64118
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Medical supply store
11. Kansas City Home Medical Supply - Overland Park
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· 26 reviews
10440 Metcalf Ave, Overland Park, KS 66212
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Medical supply store
12. Kansas City Home Medical Supply - Lee's Summit
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· 14 reviews
1565 NE Douglas St, Lee's Summit, MO 64086
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Medical supply store
13. ExpressCare Medical Services, Inc. - Mission
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· 7 reviews
5340 Johnson Dr, Mission, KS 66205
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14. Apria Healthcare - Pleasant Valley
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· 11 reviews
6605 Royal St, Pleasant Valley, MO 64068
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