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1. Enterprise Rent-A-Car - Jackson County
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· 239 reviews
600 Grand Blvd, Kansas City, MO 64106
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Jason Yunka: Poor customer service
Tegan Wolfe: Booked a car online, paid for a $40 Uber from the airport to find out they didn’t have a car for me. Completely unreliable
Steve John: Took Uber from the airport after making reservations and after arrived they told me and everyone no car is available. Waste for time and money . Maybe corporate system that needs to be fixed
hayden bruner: I've used this location about once a month for the past year and have had good service. There is new management and things are a lot different now. I'm very disappointed. I returned the car right as they were closing and was told I would only be charged for a day. Well that was a lie and got charged for an additional day. When I called to ask, I was on hold for 20 minutes just to be told they wouldnt take the extra day off and made it seem like my fault. They just lost a loyal customer.
Rosetta Hill: I rent vehicles at this location because the service is always great. I’m thankful for Celice and Chelsea finding me a rental during the busy holiday.
Magnet35 k: BEWARE RENTERS Manager 600 Grand blvd Name Shalese black chick is robbing our credit card she took over 900-1100$ off my credit card an showed me how she did it. This is very serious crime I have proof?
Heather Harrison: I always had exceptional service with enterprise rental and Sales. With their vehicles and customer service, they have always been good to me. They are my number 1 go to place for rental cars.
Gerard Aro: DO NOT RESERVE HERE!!! I made my reservation on Monday to pick up the rental today (Saturday, which means they had a 5-day lead time). The reservation was confirmed right away, but, when I arrived this morning, they had my reservation but not the car I reserved and very uninterestedin helping a customer that they just screwed over...I called Enterprise customer service who said they are having the regional manager call me asap...but still waiting on that call... DEFINITELY DO NOT RENT FROM THIS LOCATION!!!
tlk50970: Made a reservation and went to get the car so we can get out of town and no cars. Even called Enterprise the same day and they only had full size car available only. When arrived at the reservation time (end of the day and can't get to another place) they had no cars.
Kenya Reeves: I think we all could give a little more grace to the workers at this location. They are working hard and overtime to help get people their cars and quality service. I rented out twice (so far) for daily work travel and Celise was accommodating with a great personality no matter how busy. Don’t be a Karen, people!
Jacki Hernandez: I called 20 minutes ahead to see if my rental was ready and was still on hold as I was driving towards the building, I get inside and the lady was ON HER PHONE ! she looked at me and still didn’t end her call, then had the nerve to tell that they were busy , mind you when I walked in there WAS NO ONE THERE! Very unprofessional, she had no name tag and claimed to be the manger
Tany S: As a Platinum tier member I rent with Enterprises all over the United States constantly for work purposes and their business motto is we’ll come pick you up. My pick up location was literally 5 miles and the representative refused to come and pick me up stating it’s either 5 miles or 10 minutes. Normally if you are either within 5 miles or 10 they will accommodate. However, this was not the case for this branch . This is not the first time I have had this problem at this particular location. This is the worst customer service for an Enterprise.
Bella Yang: I have an amazing experience with them, the stuff are great & friendly! Celise She’s amazing ! Love her personality! She’s so easy to talk too and communicate. I’ll for sure going back.
Elmer Miller: This place is absolutely ridiculous.Booked a reservation an show up to get my vehicle and they say we don't have anything for you and we can't honor your reservation. Would not recommend anyone to come here.
Deborah Compton-Boudreaux: If I could Gove a zero, I would! Hateful people!
Alisa Reeves: I recently had the pleasure of renting a car from enterprise and I can’t say enough about the exceptional service I received from Brandon, Jordan, and Celise. They all went above and beyond to ensure that my rental experience was smooth and hassle-free. From the moment I walked in the door, they were so friendly, professional, and eager to help! They were knowledgeable about the available vehicles and helped me select the perfect car. I truly appreciate their outstanding customer service and would highly recommend this location to anyone looking for a reliable and trustworthy car rental company. Thank you Brandon, Jordan, and Celise for your exceptional service!
Kimberly Willert: I would recommend this location to anyone seeking a rental, Brandon was very helpful and there was a woman an African American woman working there as well I do not remember her name but they were both very helpful and professional towards me. Also I would advise people to speak respectfully towards people in this industry as if you come off speaking rudely and "A" hole vibes nobody would really want to help you so always keep in mind be nice to people who actually work and are there to help you.
Allie Andrews: Customer service could be very much improved. Was called within 24 hours of my reservation beginning to let me know they were cancelling as they would not have any vehicles. When I asked for assistance renting a vehicle from another location, I was provide with an 800 number and essentially told to figure it out myself. Would not recommend booking at this location.
James Webber: Pickup and drop off went great. Both Jordan and Celise were very friendly, professional, and helpful. 😀
Vedantsinh Solanki: If i have option, i will give negative ratings.I booked car and received confirmation about my booking. When i went for pickup (by UBER) they said they don't have any availability.If they don't have availability then why they confirmed.So i told Manager that i don't have any other option, so i waited there for more than 2 hours then they have arranged car. Don't give excuse that you have informed me thru phone! I received call from them when i was waiting over their. It's not professional, they take benefits of situation.Recently i booked car thru National and they just late for 10 minutes to offer me a car and their treatment was amazing! they care about their customer.
Sandra Nightlinger: I love renting from the staff at 600 Grand Blvd, Kansas City.It's convenient for me and they are so attentive and the communication is superb. Jordan, Celise, and Brandon are the best
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Car rental agency
2. Budget Car Rental - Overland Park
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· 87 reviews
7501 Shawnee Mission Pkwy, Overland Park, KS 66202
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Samer D: Very clean cars, friendly service, will definitely rent again. Manager was super helpful.
Ossy LB: bad menegment bad service never come here
Brett Busenitz: This place is so poorly taken care of. The parking lot looks like it belongs in a war torn country. I think the owners of this place just gave up a long time ago. Stay away!
Robert Beck: Two rentals, two bad experiences. First one, they had the correct vehicle but they had completely saturated the carpet with some INSANELY strong-smelling air "freshener", and then blamed it on a renter and said there was nothing they could do. It doesn't matter who did it, and there IS something they can do--they can shampoo it out. Pure laziness. Second time, they didn't have the vehicle I had reservedweeks in advance, and the woman acted like I should just be ok with that. I had specifically reserved an SUV because I was traveling to a distant and very snowy place in the middle of winter. They gave me a minivan instead, called it an "upgrade", made no apologies, and refused to make it right. I strongly safest that you pay a little more and go with a more competent organization.
Bud Erickson: We booked a car and confirmed only to find out that there wasn't a car available. Not only did we Uber to get there and back to our original location ( out 80.00 dollars. But the staff a female who claimed to be manager was extremely rude I would never go here again and advise highly to anyone planning on it!!!!!
william monie: Place sucks. Prepaid for a rental online and they said they don't accept prepaid rentals at their location because they are privately owned. Idgaf who owns the building you took my payment and it was an option to pay. My recourse is waiting for 3 hours to talk to someone on the phone or eating a $50 cancelation fee. Don't give this place your business they could care less
Mana Naing: I pass through the toll way which cause like $10 and they ask me to pay like $120. I call the customer service and they say they will call back and took the money from my card.
Big G tate fan: Reserved a truck like 10 days earlier, moving out the state, from KS to TX, went to pick up , store was closed , called corporate and they say we will call back to see other location available, I'm moving out, my lease will be over tomorrow, just imagine my situation. Dont go ti this place, don't put ur self in a very bad situation.And I Never got a call back by the way ,, so I called back and canceled my reservation, and luckily uhaul got a truck for me available.
Vee: BEWARE OF THE FINE PRINT AND THEIR THIRD PARTY DEALINGS. PAY THE EXTRA AND GO WITH ENTERPRISE. YOU GET WHAT YOU PY FOR HERE!!
Michael Kelsay: All rental companies suck! Budget is par for the course. They do have a few friendly employees but the shady practices are very present. Customer service is a joke!
Nicole Bauer: I returned a one-way rental here. Had no issues at all. They have a pretty limited space/lot...so that might be part of the cause for issues others are having.
Rick Sprinkle: Jase did a great job !
Sabba Adams: Thank goodness for these reviews. I'll take my hard earned money elsewhere!
Aaron Wilson: Friendly and a great place with clean vehicles
yasir abdelrahman: They never pick up the phone and once we got there they told us they didn’t take our bank. Wouldn’t recommend
Douglas Hobgood: Car was nice but the bill was astronomical.
Saint Doe: I would not rent from Budget rental again, especially this location. Terrible experience, terrible customer service. I normally rent from enterprise, where I never have problems, trying to save a buck cost me extra. Definitely read all of the fine print. Shysters!!!
Dennis Bruns: I just went to pick up my mid size SUV Jeep Grand Cherokee rental per request for our family vacation at the Shawnee Mission Budget and they didn’t have it. They wanted to downsize me to a Nissan Rogue. I told them that wouldn’t work so they offered me a pickup truck. Talked to the Manager who was less than responsive to my needs . I even called to follow up with my needs the day before my pick up date.Canceled and left….. would not recommend.Very POOR customer service. Not really worthy of one star.
Michelle Boyles: Had my rental stolen from a managerwhen I went to exchange the rental because the brakes were not right and the change oil light came on they recommended that I take the vehicle for an oil change I told them no I wanted to return the vehicle and get a different one they told me I would have to take it to a different location which was the airport in 30 miles away so I drove it to the airport not thinking I didn't have a bank card on me they told me I had to fill up the gas tank before they would give me a new rental I told them the only reason why I had to drive that far is because the car was not right in the beginning the lady asked me if I took the car for the oil change like I was told I told her no I was more concerned with the brakes and the tires shaking in the front that I just wanted to exchange the rental car not get the oil changed either I've never rented a car and had to get the oil changed this is a private franchise budget so corporate will do nothing to help me the lady got in the car and asked me if I got the oil changed I told her no and then I just wanted to exchange the car and asked her if she would put her children in the car and take them into the mountains she then reached on to my lap grab the key fob and told me she was canceling the reservation after it was already paid in full and rented 4 months ago now to get the rental for 3 weeks it's $2,700 when it was $900 before all because of their negligence and I chose to take the car back they had me escorted off of their property also the budget on Shawnee mission parkway and the budget at KCI airport is all under the same management it is not a corporate store and they are allowed to treat you and do whatever they want they charged me $159 for one day when the whole 3-week rental was for 900 all over a quarter tank of gas I will be contacting an attorney
Sam Wood: Much better than Hertz
John Laing: 4-6-21: Prepaid for an SUV. Arrived to pick it up. No SUV. No cars. Nothing in stock. I was told they had a pickup truck on the way. Unfortunately, the only place for luggage in a pickup is in the bed...which wouldn't work. And that was literally the only thing they had available. I'm unsure how a company functions when they take a PREPAID reservation for a specific vehicle and then don't have it available. Tom, the manager at the facility, was nice and admitted that there was "no excuse" as to why they didn't have the vehicle available. Moral of the story: Just because you've prepaid for a reservation, there's no guarantee. This may be how it is everywhere right now, but this was our first pleasure rental after the pandemic.
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Truck rental agency
3. Budget Truck Rental - Kansas City
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· 32 reviews
2741 Merriam Ln, Kansas City, KS 66106
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Connor Eason: No one here for scheduled pickup. Waiting for over an hour before completing abandoning idea and scheduling a uhaul. Avoid at all costs
Tiffany Jett: We were supposed to pick up our moving truck at 9am. My husband sat in the parking lot for an hour waiting for them to open. They never did. He called repeatedly and no one answered. We called corporate and they tried to find the owner.We are now having to rent from a other company. Don’t waste your time with Budget. Horrible service!
mohamed bouk: Horrible customer serviceThey need to learn how to speak to peopleJust show some respect when someone call you
Raul Dominguez: Clean..friendly..and helpful staff..always got what you looking for..
Ashley Watson: Reserved a cargo van for 6 hrs to travel 50 miles at max. Was only auppose to be charged around 100 dollars. They sent me an invoice saying I drove 153 miles instead of my 43 miles. Which is over 200 dollars. Refuses to give me my money and says they can't do anything about it. They switched the milage on the paper. So frustrating and such a scam. Worst place to rent a from.
Jon Coleman: We rented a Budget truck and where charged 150 for deposit which we got back. Then we were supposed to get charged $48.45 for the mileage of 25 miles at 59cents per mile plus a $29.95 for the truck. We were charged $123.45. Which is $75 over charged.
Yasser Palma: Good service
Abby Shelton: Affordable rates, clean units and incredibly kind staff.
nobody sings: Called to ask questions but the person who answered seem bothered. Kinda rude
Brandon Miller: Clean trucks
Renee Hubbard: Really nice
Pelon Paez: Great!
LoveSweetLove LLC: No hidden fees, like alot of the others
Marquis Baker: Great service....
Migwi Karugu: Budget Truck Rental is the most useless Truck company I have ever encountered. Avid it like the plague.1. Rented a moving truck to move my daughter from Olathe, KS to Austin TX.2, Got a confirmation of my Rental; Confirmed on Nov. 25, 2019. Pick up time was November 27 at 3:00 p.m.3. On the day of the move, November 27 at 10:00 a.m., while on my way to pick the truck, i got an email from Budget Truck Rental that my rental had been cancelled; without any explanation.4. I called Budget Truck Rental and they promised to avail another truck by 5:00 p.m. This never happened. Subsequent calls to them were never picked up or acknowledged.5. With Thanksgiving Day being the next day, and my daughter all set to move (she was starting her new job the following Monday) I had to scramble and get another moving truck at a much higher cost to myself; not counting the lost time in our moving schedule.
Antonio Garcia: Nice
Samantha Tucker: Update: After contacting the company about the poor customer service, they apologized and refunded a portion of the cost.Reserved a truck online 24 hours in advance and received a confirmation number. Went to pick up said truck, and the reserved truck is no where to be found. Employee claims this issue of "unavailable" trucks happen all the time due to their website and I got stuck with a smaller truck, and paid more for less space.
Cody Baldwin: There was a sign in the window saying went to bank, waited an hour and no one showed up
Lucie Williams: We had such a great experience.From customer service to personal associate Able.Picked up one truck in the morning - ran into space issues - very stressful situation during our move.We called John at customer service and Able from the Merriam location and both of them assisted us with finding a solution within 20 minutes.And then Able even helped us transfer what we had in the original truck to the new one.They truly care for their customers and want the best for them.Thank you Able and John for being such a great help.Alonzo and Lucie
J W: Excellent job and I will never go over to U-Haul again and it is so much cheaper and easier at Budget Truck Rental!
Benjamin Wiebeck: We reserved our truck the night before and the price was sooooo much better than Uhaul for a nearly identical truck. The truck we'd expected wasn't available since the folks who reserved it for the morning hadn't come in to pick it up yet but the slightly smaller truck that was available worked perfectly. The guy working the desk was very polite and took off the hand truck fee as an apology for the truck switch. I guess someone working over the weekend had put something in the computer incorrectly. Regardless, they made our stressful moving day a little less stressful and for a great a price. I would definitely recommended these guys to anyone looking for a moving truck.
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Van rental agency
4. Enterprise Rent-A-Car - Kansas City
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· 147 reviews
7611 State Ave, Kansas City, KS 66112
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Claude Webb: Had advanced appointment in and out in no time
Tom Flanagan: Great location, very quick in/out
Wa Tutu: Not really certified with rented a car for my trip but custom service is great.
Crystal Ledesma: Christian was awesome. A wonderful experience and can't wait to do it again!!!
czc “nelly” Khol: Great service. I received very good customer service.
Daniel Springer: I had a great experience. They were short-staffed, but were still able to pick me up from the local body shop. This helped me out with an already stressful situation. Thank you!
Darrell Lee: Worst place ever to rent a car. This location had even called me one week prior to confirm with me that I was still needing my rental. When I got there to pick up my rental I was the first customer there and they told me that they didn't have my rental for me. So instead of helping me find another rental they wrote down phone numbers of 3 other locations and told me to call them and ask them if they had a car for me. I don't see why he couldn't check on it for me. Maybe he didn't like me or something but whatever his problem was I kinda hope he gets fired for such poor customer service. I would never recommend this enterprise to anyone and I will definitely not return.
Eric: Service is terrible here.Good luck, there are better options down the road.
Mai V: Responsive and answered all my questions. Quick and easy pick up at the Legends location and then drop off at the State location. Very satisfied with my experience as I needed a rental while dealing with my car issues.
Angel Na: Very few cars to choose from people are friendly reasonable rates not much around there they do what they can I would recommend them
Kimberly Johnson: Big Thank you to Lyric & Christian!!!! Your guys rock!!!!
Maria Myers: I love to rent my vehicles through Enterprise. They have great service.
Mo Tafolla: When I first got to Enterprise was greeted by Nate. He was friendly professional very accommodating. Made sure I was satisfied with my car selection. Returning the car greeted by Kevin. Excellent customer service had a little small situation . Kevin utilize his resources made me feel at ease. Recommend Enterprise rental car
Juapac87 TheLegend: This company and especially this location are nothing but thieves who charge an additional fee over a month later for shoddy cars that neither operate correctly or are in decent condition. Plus every last person that works in that place are rude and idiotic. Avoid that place like the plague because they WILL steal your money.
Michael Dade: Always great dealing with Donovin!
vongkcsmith: Bad business practice. Charge us for a damaged that never happen. Gave the run around when ask for documentation and pictures of the damage. The charges came in 2 weeks after the van was returned. I'm pretty sure they try to do this to alot of customers. Stay away from this company.
Bobby Williams: Ok
kylie fifer: I left 4 full packs of body armor and 120$ carhartt overalls in the trunk of the car I rented called the next day to retrieve them and was told they threw them away. Be careful leaving things in rental cars at this location
Bryan Depriest: The people there are always kind and very helpful
Isaac Williams: It's pretty cheap
Scott Murphy: Great place
5. Car & VAN Rental Kansas City, MO - Jackson County
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· 2 reviews
200 Walnut St, Kansas City, MO 64106
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Van rental agency
6. Car, SVU & VAN Rental Kansas City - Kansas City
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· 3 reviews
1219 Lydia Ave, Kansas City, MO 64106
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Alvaro Aratibel: The customer support of this car rental service was outstanding. They were responsive, friendly, and went above and beyond to assist me with any queries or concerns I had. Their professionalism and willingness to help made the rental experience seamless and enjoyable. I highly recommend their service.
Atemoel Atma: Good prices
Muhammed jamiu Zuleiha: Only complaint is that the speakers in the coach are useless. If one is in the back, good luck understanding what the driver is saying
بشير طه يوسف: Very efficient on both the vehicle pick up and on the return. Easy peesy!
Walter S Harrison: Check-in and check-out are quite efficient! They have great availability most of the time. Definitely recommend this place! Thank you Car, SVU & VAN Rental.
Patricia D Desilets: Customer service is always outstanding. The employees are very friendly and greet everyone when entering. Even at times when they are extremely busy, I have not had to wait for an extensive period of time.
Linda M Brown: Good rental company, nice. Always rent from these guys! my favorite place to rent. fast and easy.
BINEY LORD BOATENG: The best auto rental! Very nice cars, excellent customer service. Driver is the best. I recommend them 100%.
Juan A Burley: Good rental company! Receive a nearly new bus for a competitive price. quite tidy Absolutely recommended for car rental!!
Terry G Fernandez: Good price and exceptional service, especially by Driver at the counter when we needed to exchange vehicles for personal reasons. She was very understanding and went out of her way to help.
Renee R Biddle: Good rates, especially for driver. I have absolutely no complains at all. This place is great. The car is clean and new.
Lane L James: Nice safe facility, dependable shuttle service was waiting at airport when we arrived and at the center when we departed, very helpful drivers!
NASIRU MUSTAPHA: Great place, convenient prices and amazing customer service!! Thank you are the best.
Edmund I Mayo: Amazing car for the price. I really recommend this place.Excellent customer service and good prices. Very satisfy with this rental car services.
Shamimhossan Shamim: Very good attention and excellent service.
Ivan Newman: They have great staff, good cars, and organized transactions.
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Car rental agency
7. Avis Car Rental - Kansas City
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· 124 reviews
8345 State Ave, Kansas City, KS 66112
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Bonnie Mercer: Rented a vehicle for a 3 hour trip there and back, had the vehicle 5 days. Price was very good and what they had me drive was new and a pleasure to drive. They made my drive an awesome one. Worry free and enjoyed a great time with my family.
Ray Bottger: Returned a car to this location. The car was great and the service was great!
Donna McCubbin: Very helpful and nice. checked to get us the best price they could.
Lesly Muñoz: I called and was told that they had cars that were available TODAY & I get there & get told “yeah we have no four door cars” honestly wasted my time when I really needed a car
Tania Diaz: I was very pleased with my rental that was provided by the staff. Very friendly and kind staff I highly recommend this locations for car rentals!
A W: Really friendly, family owned. I loved the place.
Queen Beautiful: If I could rate them a 0, that's what they would get... That location is Super Far, Dirty, and Very UNPROFESSIONAL !.. The staff Doesn't detail your rental car before you get it, the big dude thats supposed to do the detailing trys to intimate you, you have to have a credit card with good credit... The Cashier/CSR falsified my paperwork and stated that the ⛽ hand wasn't on full when I returned the vehicle. When it was and I was charged for it... The CSR charged me an extra day when I dropped the vehicle off on time... They falsified the time I picked up my vehicle so they could charge me. When I showed the CSR she didn't adjust my fees nor did she try to help fix the over charge... I would 🤔 think more than twice before I'd rent a car from them ever again... 🙅🏾♀️
LaToschia Townsend: It was a 5 star until they messed up the billing and I got my credit card frozen for unauthorized charges!!!! Who charges a credit card over a thousand dollars and not ask the consumer for permission first!!! This was the airport NOT STATE AVE!!
Carla Edwards: Nice and easy rental,friendly staff and nice size car,convenient location.
Terah yeager: Best Avis in town! The staff here are very friendly and knowledgeable! Wouldn't use anyone else for my rental needs!
Danielle Park: The guys who work here are the best Avis employees ever!!!! All custom service should be this great!!!
Dan Park: Nice people. Fast and convenient service.
Dezi: Ali and Ricko are some good employees of Avis they have well customers service and yes I can say them good gentlemen go over and beyond for there customers I really felt at home n very happy n welcome the moment me and my mom walk threw the door I really enjoy there service and yes we will rent again and who there boss is hope them guys gettin Minimum ways pay 15$ a hour Especially the gentleman Ali he was all over the place help costumers inside and getting them out also doing a wonderful job cleaning n did very good holding his Composure with da rudeness of one customer dat came in so rude Ali handle it very well professionally
Tessa Mills: Staff was great and the car was nice!
Katherine Rose: The lady was very professional and nice. The only complaint I have is that we reserved a 7 seater SUV & we got a 6 seater. They were all booked so there were no other options. That put someone without a seat. They need to revamp their options to include a 6 seater so people like us will get what we chose. Not happy.
Johnathan Smith: Helpful and fast
James Durham: Friendly service, representative answered our questions, no hassle rental
Janiece Knight: THESE PEOPLE STEAL!!! These people stole my friends registered firearm out of the rental it was left in within less than 25 minutes, knowing that the person was coming back for it realizing they had just left it. DO NOT DO BUSINESS WITH THESE BROKE CLOWNS!!! The manager of the store was a part of this thieving process and did not care whatsoever, nor did they offer to roll the cameras back. When getting a rental - AVOID this place at all cost due to unethical management and employees!
michael moore: Avis car Rental in KCK's on state ave. Has the best custermer service. Very pleased with my service all the time. Thanks
Brice Willson: Had a good experience here renting a car for an extended trip. The employees were friendly and got me in and out very quickly.
Linda Anderson: The maz Rico was such a great help
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Van rental agency
8. Enterprise Rent-A-Car - Kansas City
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· 34 reviews
1801 N 100 Terrace, Kansas City, KS 66111
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Kenneth Allen: This Enterprise has the best customer service had an issue on vacation and called this location as this is the one I rented from. Talked with Drake and he did the best he could being miles away as the enterprise in Loveland Colorado was not helpful at all. You can really tell Drake cares for the customer as that is very hard to find now a days. Came to return the rental and as soon as Drake remembered my name the first thing he asked was (Did you guys make it home safe) Drake really has a passion for customer service Thank you. Lyric also went above and beyond my expectations.
Doris Santillan: Jackso was very respectful and professional when picking us up.
Megan Reilly: Lyric and Jackson helped me make the whole process smooth and painless. Would definitely go back to do business with them again.
Roy Webb: It was great got a nice SUV getting ready to hit the highway
Paulette Peasley: I am writing this review to express my extreme disappointment and frustration with the poor customer service I received from your car rental company. My Statefarm agent booked a car rental from your company for me and was scheduled to be picked up at a specific time. However, the experience turned out to be disastrous.When the driver did not arrive at scheduled time, made a call to the rental I attempted to ask a couple of questions about the rental and why they was not here. Was told by Devonna I would need to call 30 minutes ahead. I informed him I did then i ask him about the policy, but before I could finish, he rudely told me to shut up or he wouldn't pick me up. Shocked by his behavior, I decided not to confront him and got in the car when it arrived late.At the time of rental, a certain amount was authorized on my credit card. However, after returning the car, I noticed that there was an additional amount that had been charged to my account without my consent. When I contacted your company's customer service, I was informed that the additional amount was charged for services I did not even use.When I requested the refund, the manager was very rude and unprofessional in his response, insisting that the company's policy allows them to charge for "additional services." Furthermore, he made me feel foolish for asking.Overall, I was shocked by how poorly I was treated by your company's staff. I expect better from a reputable car rental company like yours. I urge you to investigate the matter and take appropriate action against the staff members involved. If possible, I request a refund of the unauthorized amount that was charged to my account.
Sophia A: Donovan was a huge help with my situation. Since my car was at B Street for repairs, he helped me with a discount (since they partner with them) while also being pleasant and kind. Without me asking, he went the extra mile to make sure I was taken care of and helped me save money. Thank you so much for your help!
Kathy Litke: It just seemed like the manager had no idea what was going on. I was there to drop off a rental and he just did not act like he had a clue what he was doing.
Garrett Sadler: Location is great for what I needed. Rental car had been smoked but when I returned it they went above and beyond to make it right. Very pleased and would recommend this location to anyone. I will be using them again.
S Maleta: Easy in and out helpful staff
Eric Eatman: Took my Goddaughter to purchase a car from "Enterprise" because her car was in the shop, and to my surprise, the transaction was Smooth as Silk! I don't read too many cars, but I know where I'm going when I do need one, "Enterprise"!
Michael Dade: Great ppl and service
Elizabeth Parmeter: Had to cancel my reservation because no cars were available at the time of my reservation pick-up and I was told they wouldn't have any cars until late afternoon.
Steven Baker: BEWARE!! Super shady location. Rented me a car and pointed out the loose bumper and told me "We're aware of the loose clips, we are only looking for damage larger than a softball." I then returned the vehicle to another location, and now they are trying to charge me for the damages. According to the other location, this is a standard practice to keep repairs off the books. SO SHADY, STAY AWAY!
na na: Bad customer service, unhelpful and unknowledgeable employees, they would overcharge you and disregard the reservation you originally had, DO NOT RENT THERE!!!
Steph G: Great service..love the 4runner
Dawna Walton: Always goes outta there way too accommodate me
Felicia Renee: Extremely Disappointed with customer service at this location.
Michael Flaherty: Great staff
Jared Scofield: Great experience -first time renting a car.
Hector Godoy: Excellent service
Holly Williams: The absolute best enterprise to go to in the metro area! I’ve never had a single problem with this location and the employees here. Always ask for Bryan!! Thanks so much for keeping us traveling!!
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9. Enterprise Rent-A-Car - Jackson County
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· 305 reviews
3543 Main St, Kansas City, MO 64111
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Brian Webster: An absolute nightmare. Canceled 15 minutes before we were supposed to pick it up, saying no cars were available, despite having booked online. I’m sure there will be an automated post replying to this trying to make it right, but since their online bookings are useless and this has happened multiple times we will never use Enterprise again.
Devyn Payne: I’ve been using the enterprise on Main Street in Kansas City for many months now. My work requires rentals when traveling. The team Meka, Jahana and Fatima have been wonderful to work with and have made the process smooth and easy. I intend to continue to use enterprise, even for personal travel, based off the service I have been provided by them.
Alpha Landingham: staff was very friendly and professional. The app let me book a truck though they didn’t have any. They got me taken care of with a different car but needed the extra space in the truck. Not the staff's fault, Enterprise needs to address your booking policies via the app. This is the third time this is happened......
Rebecca Stamm: Jahana and Fatima were both friendly and helpful and even remembered me when I came back to drop my car off. The transaction was smooth and simple, I would definitely go back to them if I need another rental.
Cynthia Lewis: Good customer service, very helpful
Kai Evans: Received solid service from Fatima and the main street team. Thank you!
Localfocal KC: Go to Turo! Even after you've been pre-approved they will ask for a $300 deposit! I called and talked to somebody at the store. Took 45 minutes to even talk to somebody! Buses in Kansas City are free along with the light rail!
Perry Holliday Sr: FATIMA at Main Street, was very kind and helpful and Gladstone was great putting us in the vehicle
S Alllen: Very professional, will use this branch again... 👍
Cynthia Hardeman: There when I needed them. Courteous and helpful agents.
Tandy Slane: Very helpful staff
Jose Luis Ayala: Gave MY confirmed rental to someone else. CUSTOMER SERVICE IS NON EXISTENT at local or national levels. Promised return calls never happen. OWNER contacted me wanting details. HE DIDNT DO ANYTHING EITHER.
Ivan Chung: I was supposed to get a rental at 8:30 at the bodyshop. Not only do they not show up, they do not pick up their phone. This is very unacceptable. Do not rent from this place.
Andrew McNally: Booked online and made my way over there and they said they had no cars. A curtsey call ahead of time would have saved me time and money
Dameon Bausby: I came in to rent a car and there was another customer screaming and being unreasonable towards nick the assistant manager . which nick handle the situation very professionally and apologized multiple times to the customer and gave her multiple ways to rectify the situation. Even tho I had nothing to do with the situation I still admired nicks professionalism. Hey, what would you like with your position title manager? OK I’ll managers OK I just wanna make sure I have the proper title when I make this. Sorry I was all good. I work at the CSL. I get all types of weird interactions.
Arsenio Arellano: I'd give zero stars if I could. I went there for my reservation after my car was hit but they didn't have anything and were rude. I responded frustrated because I was running late to work and upset that there wasn't a car available even though the reservation was made a week ago. Then they say they're not going to help me with a car because I'm being rude when the first person Nick started being rude first. Anyway worst customer service ever and I I wouldn't recommend since they don't have enough cars. They offered me a ride thankfully since it was raining. The only positive.
Tracy Millbrooks: I’ve been renting from this location for years! It has been an amazing experience I will probably only rent from here! My last experience is what made this special. I was traveling to chicago with my 5 kids and my mother in-law and my aunt. At first we booked a Toyota Corolla. We then went back realizing this would not work. So we went back and Dom ( the manager ) and Johanna quickly upgraded us to a decent size Subaru. We were lapped up still but we were gonna make it work. DOM was not originally helping us. He just so happened to be looking at the cameras watching us load up into this Subaru. He came out and stopped us. DOM was worried about our safety being that it’s the winter time and I was doing all the driving he said look let me put you in a SUV No extra charge simply concerned with our safety. He said I can’t let you guys drive 7 hours away like that. My whole family cried tears of joy. I had been having a terrible week and just that act of kindness and professionalism made my trip so much better. Dom definitely made the process so much easier. I’m forever grateful! And I will only rent with enterprise because of this!!! Shout out to Dom at enterprise on Main st. He’s the GOAT!!!!!!!!
Mark n Lisa: My Insurance company setup a reservation for me on February 7th. On my way to pick up the rental the Enterprise office on Main called me and told me they had no rental for me. Told me they could get me one on Thursday Feb. 9th. They also said they would pick me up at 7:45 am. I very disappointed in the service. No one has come by to pick me up yet. It's impossible to call the office there because you get put on hold to a constant recording over and over. Then you get an automated message to call back later.
Phyllis Hardwick: All of the prior one star reviews are correct. I booked a reservation online the morning that I needed a vehicle for work obligations. Got a call from Nick that morning saying he wouldn’t have any cars until Monday (it was a Thursday). I had the same issue with the downtown Enterprise location. Customers, please have a backup plan for emergency vehicle needs because their reservation system is not reliable. It lets you book even when cars are unavailable. It’s a reasonable expectation for the company to know how many cars are available and not let you book a reservation if it can’t be fulfilled.Also Enterprise “Care Team” do not leave the automated post at the bottom of this review. After I left the review with the downtown location you told me to reach out with additional details. I sent the booking confirmation and a screenshot of when I was called 30 minutes before I was due to pick up the car and told none where available. I never got a response. The appearance of customer service without any customer service inflames the issue further.
Brittany F.: Celise provided a great return environment. She greeted me with a smile and handled my return quickly.
Tammy Timmons (TT): Awesome! Customer service, always a pleasure to do business with them. Great overall experience. Even renting from them since 2007 and went somewhere else 1 time and I will never do that again. Enterprise all the way.
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10. Suburban Car Rental, LLC - Lenexa
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· 43 reviews
8755 Long St, Lenexa, KS 66215
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AAA LimoGroup: I bought a Sprinter van from Chester and Deb...great vehicle...but, it's been 40 days and I've yet to receive the vehicle Title from the State of Kansas...since delivery February 10 I've lost over $4,000.00 in bookings that this vehicle could have/should have done...Deb and Chester were wonderful to deal with up to the point of delivery and full payment...since then no has returned phone calls, zero followup...if this is the kind of service you like..then Deb and Chester are looking forward to meeting/dealing with you....call today....today, March 29 makes it 48 days ago Chester and Deb dropped off my 2020 Sprinter van...very nice vehicle...still sitting right where they parked it in front of my house...I can't drive it because Chester and Deb have failed to provide me with a vehicle Title...my leasing companies Title Department is in daily contact with the State of Kansas Department of Motor vehicles as to "where's the Title"...they say there's a problem between Suburban Car Rental and Suburban Car Rentals Title company which is AXIS TITLE LLC..and so now I've talked with the State of Kansas Department of Consumer Affairs..and they recommend seeking legal action..meeting soon with my attorney to start legal proceedings...when Chester and Deb brought the vehicle to me in Key West I paid over $1,500.00 for 2 nights lodging for them and provided them with carte blanc taxi service while they were in Key West...this time when they come to Key West for the court proceedings they can pay for their own lodging expenses...I would never have dealt with Chester and Deb had I any idea not getting a vehicle Title would happen...but maybe dealing with people like Chester and Deb is fine with you...so by all means call them today...their wonderful to talk to..just don't be surprised by no after the sale service..call today their waiting to take you for a ride....oh, by the way, my lost bookings for this vehicle now exceed $5,000.00....April 3, 2023..53 days since Chester and Deb dropped my Sprinter van to me in Key West...and still no Title, so it cannot be driven with no license plate..but I'm still making the monthly payment and paying the vehicle insurance...lost receipts to today are $6,500.00..I had to get an attorney involved last week to go after these crooks...after the sale no returned phone calls or emails to me or my Title company....if this is the kind of service you can accept, please call Chester and Deb today..their great people to talk to before and during the sale but no communication after they have your money...
haromma dickerson: I've ranted from Suburban several times the past few years, Suburban has maintained professionalism and provides top notch vehicles.
Mandy Kaullen: We rented the Mercedes Sprinter Van for a family of 8 for a week. Deb was awesome!!!! The van was awesome!!! We had all kinds of room, the kids watched Netflix while going down the road, the seats are extremely comfortable and handles better than my car. We will definitely rent again. It was all around a great experience!!! We enjoyed it so much, we didn't want to give it back.
Ronda Paluka: Rent elsewhere!!! We spent almost $3,000 on renting a 12-passenger van recently. Upon return I was charged $318 on my card with no phone call or explanation. I have called every day for 10 days, left messages and no one has returned my call. The man I dealt with at pick up and drop off had an attitude and poor customer service as well. What a very disappointing end to our wedding family vacation.I read your comment below and would like to note the following:The ac unit was not down during the trip. Perhaps upon unloading the vehicle someone bumped their head on it. What kind of faulty craftsmanship is that? And why should I pay $318 for it?How do I know that you hadn’t haphazardly glued the unit up with a previous renter and bumping a head on it didn’t knock it down? Maybe you’re billing us for a previous or your own accident. I mean the fluids weren’t topped off so how quickly was it thrown together for us?I continue to call to talk with you about this and continue to leave messages but still have yet to speak with anyone.You respond to the bad review but not to me.Your phone just rings and rings as if you’ve vanished but yet my father gets a bogus quote from you within 8 hours. What happened to the lovely lady I made the reservation with?Buyers BEWARE!!!!!!!!My next stop is the Better Business Bureau and any other platform I can leave a review on. I already spent $3,000 almost on your van with ONE outlet for charging for TWELVE people and you want $318 more—I’d like to see that invoice oh and a phone call explaining the charge would have been good business. What a disappointment.
Karl Paluka: Do NOT rent from this place.Truck wasn’t serviced before handing it over. We spent money to keep it running during our vacation.The only instructions given while picking up the vehicle was to avoid pulling down on the AC unit in the middle of the vehicle. The cover on the AC unit (specifically pointed out) fell during our trip. No one touched it. We’ve been charged for replacing it. No call or anything asking or warn us. We’ve called everyday for 11 days with NO answer or call back.Do NOT rent from this place. You’re putting your vacation and wallet at risk.It was our wedding trip. The rental was under my wife’s name. If you would answer your phone, you would know which rental I’m referring too.
Flye F.: I rented a 15 passenger van. They charged my credit card an additional $461.00 without a receipt to the extra charges or email. When I already paid $2600 dollars. I returned the van in better shape then I got it. When I picked up the van it smelled like fast food. Also had no adapters for any of the charger ports.
Rose Foster: We all go ahead and bring the van to rent we t here todayp I wanted them to I wanted to be a Christmas gift that Christmas van
April B: Put in a quote here got a quote the next morning called about the quote and as soon as I did they were telling me as I was on the phone that it was all sold out that quickly I definitely think that they should let you reserve them first so that you have a chance to fill out all the paperwork before just doing what they do I think they would have better customer
Mike Jenkins: If you are searching for 12-15 passenger sprinter, stop your search and work with Suburban Car Rental. Off the charts good. They work hard for you, provide the cleanest, newest vehicle with all the amenities! All at an affordable price too! Deb will treat you like family!
Lori B: Absolutely terrible return experience. Terrible customer service and communication. Would never work with this company again and will be sure to make sure all of my friends and clients are aware as well. After renting for 2 weeks and driving 3200 miles, the windshield had a small chip in it (and another that was already filled). I specifically requested that I be given the opportunity to allow my insurance to repair as they require the renter to have their own insurance which is also specifically listed on the contract. Debra even specifically stated that I could file my own claim and pay my fees to the insurance to cover. Instead they went ahead and replaced the windshield and charged my credit card 313.00 without even contacting me or sending me an invoice. TERRIBLE customer service.
Lafe Bailey: Great customer service, fantastic vehicles. Will definitely do business with Suburban Car Rental again, and will not hesitate to recommend to family & friends.
Pat Dunn: We rented a Mercedes Metris in 2018 from Suburban Car Rental and we loved it. We are looking to rent again in the Summer of 2019 from Suburban Car Rental again because it was such a fabulous experience. Highly Recommend!
Darren Thompson: Loved the comfortable seats and 32inch TV in our Mercedes van. Easy to operate amenities. First class transportation and customer service.
Diana Roth: Worth every penny!
Shawna Searcy: I highly recommend Suburban Car Rental! The customer service is FANTASTIC, and the business really fills a niche by providing luxury transportation for mid-size groups (and the option to rent it yourself or hire a driver). Very easy to work with, and both the van rental and our driver were very impressive! I recommend them without hesitation!
Kevin Marconi: Great company to work with. Quality vehicles and service.
David Warren: Our family had a great experience with the rental. Thanks for helping to make our vacation amazing!
Catherine: Great service
Pupple Bee: Very welcoming and friendly. She worked with me to make sure i had something though the weekend was fully booked
John Harrison: Great staff. Great cars. Friend and I rented a sports car for the day and had a blast. Car was immaculate. I drive an accord daily so you imagine my smile the first time I accelerated with 475 hp. Ear to ear!!They measure the stress you put on the car based on oil life usage. Using too much will forfeit your hefty deposit. I can't propose a better method to avoid the bad egg drivers but it just had me nervous most of the day regardless of my good driving habits. In the end we were in the expected range after some fun driving.
Giovanni Nelson: It was an awful experience. I rented the Suburban with all the electronics that did not work. It was an awful experience. I rented the Suburban with all the electronics that did not work. I called back to the office to try to get the TV working and they could never get the TV to work. When I picked up the vehicle the fuel was not full. When I returned the vehicle I put gas in it, but made a mistake and filled the tank. When returning the vehicle I explained the TV did not work and that I put more gas in the tank than I had when I picked up the vehicle. I was told that I would receive a discount for the TV not working and the extra fuel. I called the next working day and left a voicemail regarding the situation and had hope for some type of a discount. I never did receive a return call and certainly did not receive a discount. I will never rent from this location again.
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11. Avis Car Rental - North Kansas City
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· 259 reviews
1547 Burlington St, North Kansas City, MO 64116
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12. Enterprise Truck Rental - North Kansas City
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· 7 reviews
1412 Burlington St, North Kansas City, MO 64116
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13. Budget Car and Truck Rental - Kansas City
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· 14 reviews
1 Nassau Cir, Kansas City, MO 64153
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14. Avis Car Rental - Jackson County
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· 216 reviews
3412 Main St, Kansas City, MO 64111
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15. City Rent A Truck - Kansas City
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· 64 reviews
4620 Virginia Ave, Kansas City, MO 64110
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16. Budget Car Rental - Kansas City
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· 113 reviews
7412 N Oak Trafficway, Gladstone, MO 64118
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17. Vans Unlimited - Kansas City
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7101 E Truman Rd, Kansas City, MO 64126
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18. AMS Vans - Kansas City
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· 16 reviews
3130 Terrace St, Kansas City, MO 64111
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19. Hertz Car Rental - Kansas City - Westin Crown Center HLE - Jackson County
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· 118 reviews
1 E Pershing Rd, Kansas City, MO 64108
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