Best Car Rental With Driver Kansas City Near Me

Emily Jacobs: I made a reservation online and accidently clicked I would be returning the car to a different city. When I arrived in Kansas City I spoke with the woman at the front desk and we discovered my mistake, I said I will definitely be returning the car to the Kansas City Location and to please change any documents to reflect that. She said everything was changed and corrected and I would be charged the regular amount.Once the charge came through on my credit card it was TRIPLE the amount that is was supposed to be because the documents were never corrected!!! I tried to call them on several occasions with no communication. DO NOT RENT A CAR FROM THEM!!!

Phillip Kiekhaefer: Budget staff not there a half hour before their "close" time. My flight was a half hour late but I had put my flight info on the reservation. I even got Budget's automated email on landing that my car was waiting at Fastbreak desk and did I want Sirius radio? There was no way to call anyone at Budget and the national phone tree led me back to the local desk I was standing at. Luckily Avis and other car agencies were staffed at MCI rental center. Avis rented me a car. Hard to put a negative value on traveling all day with two girls and not having a car promised at 10:30 at night (they closed at 11 pm) -- no notice from Budget -- really stellar management, Budget (sarcasm). No sign at the place, no way to get through on the phone tree nationally. The automated phone tree said if I had put my flight into the reservation the local crew knew it and would hold the car for me (no, that didn't happen as I was standing at their desk well within their window of time and well within their official closing hours).

Clarion Pointe On The Lake Clarksville Virginia: It’s ok if you don’t have other choice

Syed Abbas Haider: On 3/23, I had a reservation for a Car pick up and when I got to the location because of lack of cars they asked me if I would be willing to pay extra $20 a day to get into a Camry which I had no issue paying so I agreed. I did the walk thru of the car alone and noticed a damage which I marked on the walk report. I left the location at 11:39am and upon 5 min driving on highway I noticed a windshield crack so I returned back at airport so at 11:47 I returned back and advised the agent of the crack.Immediately they brought the damage form, which I initially declined because I was returning to report an already cracked windshield from before that I missed to check because it was raining. The operations manager (agent 1147, white tall guy name Drew), told me people like you damage the car and come exchange the car. I asked him was he okay making that remark and it’s bizarre him not knowing me making racial and blaming remarks. He kept saying your not co-operating to the situation and he told me either I fill out the form or he will fill out for me and write anything on it. After 10 mins of going back and forth, he checked me out of the car charged me $710 for 20 mins and handed me the receipt saying if I don’t leave then he will have me escorted out of the private property.It was really embarrassing and humiliating how he acted and reacted to the situation in front of other customers and made me feel and kept saying “I know people like you do this all the time”. I tried to explain him that if there was a stone hitting then it would just be a simple crack in 4 mins, the crack wouldn’t be a big U-Shape (see picture attached) which he gave me a smirk smileHe kept blaming me plus said 16 times to have me escorted by security out of the building if I don’t fill the form and leave. I eventually filled out the form because I didn’t trusted of what he would write, and upon filling it he told me to leave as budget is not interested in getting my business. When asked to speak with someone else, Ops manager said there is no one except him.The deceit and lies of the agent was awful and even other customers and employees noticed. He handed me the receipt and walk away.Avoid this location at all cost choose enterprise but not Avis Budget

Esther Kparyea: They are probably fine and not deserving of 2 stars, but since they had me in a Dodge Challenger in the middle of a snow storm, that's all I have for them. I went with a standard car. Every other time when the weather is nice, when I would have LOVED to be sporting a Challenger, they give me some wack and basic...

Weston Smith: 1. Poor Customer Service2. Ignored the Fastbreak Program, they didn't even bother to have the car ready, I had to give them all the things already on file online3. Unmasked employees in an airport4. Car wasn't cleaned inside, I had to clean it myself5. Car was in poor condition - dents, scrapes, body damage6. It was evident that this location is one of the poorest Budget locations I've visited

Ken and Josie Adams (KJA): Much like practically every other Budget everywhere you go, completely understaffed and unable to expeditiously process the long line of customers that continues to grow.

Shane Panchot: Was charged an extra $70 for fuel despite returning with a full tank and leaving them with the receipt. I've been waiting over a week for a response to my voicemail. They won't pick up the phone. Will never use this company again. Seems like I'm not the only one with this problem based on other reviews.

Moesha Baptiste: Please don’t rent a car for them! I rented a car and upon return was charged an extra fee for fuel without my knowledge. A receipt was never emailed to me after I returned it and I was not made aware of the extra charge until I checked my credit card statement. I returned the vehicle with a full tank, but they tried stating otherwise. What they didn’t know is that I recorded a video and took pictures of the rental car when I returned it including a video and picture of the dash board reflecting that I returned the car with a full tank. I emailed that to them and they had no choice but to refund me the extra charge for fuel. My problem with Budget is that they have terrible customer service and the agents are very rude. I had two agents hang up on me and the second one was unprofessional on the phone. The third representative I spoke to was able to assist me, but her customer service wasn’t the best either as her tone was rude at different points of the call. Once again, do not rent from them unless you want unexpected charges on your credit card after the fact!

Tim Porter: Guess I should have checked the google reviews prior to renting, a measly 1.1 rating it horrible. Got a very nice surprise on my credit card 2 days after returning the car. They charged me $150 in cleaning fee. I have heard about dishonest places like this charging after the fact hoping we will not notice. This is basically fraud. We have rented hundreds of time over the last 10 years, never from Budget and now I know why. Beware.I just read the other reviews, these guys should be embarrassed! Fraud and deceiving is not the way to stay in business in the days of the internet.

浦原喜助: 1. Did not have the rental class available which I reserved.2. The lady was very hateful throughout the whole process3. She says 'third party booking insurance is no good to me and we will come after you for damages sure I get it.. learn some customer service skills and don't be so hateful about it4. Car finally available and guess what.. chip in the windscreen covered in scratches and dirty as hell inside and out. I'm not taking a car with a chipped windshield that will likely crack after I leave where I will then be charged because you say budget will "come after me for damages"What a set up. Also when I came back through the line to explain it I had a new agent.. my original agent cuts her off and continues her rude hateful attitude. To top it off she put the wrong address down even after looking directly at my license.No offers to make it right. No sign of humility or evidence that she will take responsibility. This is the worst rental experience I have ever had and I rent vehicles on average once a week! It will not be from budget ever again

Corrie Mathews: A joke. After waiting hours for flights that kept getting delayed, I was stuck and needed a car. $31 for a Mustang? Yep. 'Would you like us to fuel it, or do you want to?' Was the question posed at the end...'we charge $1.98/gal'. Naturally, I wasn't driving far so I said they could fuel it.Return the car at ~415am the next day, sign a bill for $32 and I'm on my way.Days later, credit card comes in and I was charged $66! I call and get ZERO sympathy from a RUDE RUDE RUDE person; who explains what I was signing was the fuel bill. I used 4 gallons of gas and was charged for a whole tank-which was NOT explained to me by the original person.She said 'you signed it', I thought I was signing the bill!!! (The amounts were basically the same)Zero empathy, zero regard for customer service.What a joke. Zero courtesy from start to finish, zero care for their customer. They do NOT care that I was lied to by an employee.

M Reaves: Decent staff. Not sure how a double upgrade is a Jeep.

Kirsten Ediger: When I picked up the car the lady told me it was an SUV and told me to go to the parking lot and do my own evaluation on the car. It was 10 pm and dark. There was no one in the lot to assist me and the only SUV in the lot was not the car she said I was getting. I went back in for help. She came out and pointed to the car, which was not an SUV like she said and told me to do the check over and went back inside. I'm left standing alone in the dark parking lot to do the check over myself with no assistance. Then I tried to start the vehicle and it wouldn't start. Now I'm going in for the second time to get assistance with starting the vehicle. I finally get all of that worked out and leave.When I dropped off the car, no one was in the parking lot (again) to receive the car. I walked in to drop the key and tell them I was there to drop off the car. The girl looked at me like she had no idea what I was talking about. I handed her my contract and she printed the receipt and told me I was done.Thirty minutes later I get a phone call telling me there's damage on the car I'm responsible to pay for. The damage was not damage I marked down when I picked up the vehicle and no damage happened to the car while it was in my possession. No one from the company did a walk thru with me before or after. For all I know, the damage could have occurred once it was back in their hands after I dropped it off. This is the most unprofessional business experience I have ever received. DO NOT EVER RENT FROM THIS LOCATION. This is the first and last time I will use any Budget nationwide. On top of all that, I purchased insurance from them to cover damages and they are telling me that won't pay for whatever this is they're accusing me of doing to the car. Why the heck did I purchase the insurance then?! Worst experience I've ever had!

Eric Burch: My girlie and I tried to rent a vehicle to road trip with, as opposed to putting miles on hers and was met with THE WORST SERVICE EVER!!!!!! The reservation was made well in advance only to find out once at the counter that I had to have a current bill from my current address...WTF!!! No where during the reservation ONLINE did it say I needed this...according to the very rude lady behind the counter, "it's our local policy"...again WTF!!!Anyway...we live fairly close so I return to grab a bill only to be rejected, AGAIN, because the address on my license doesn't match my home address....the rude wench went on to say, "if you were from out of town, we could rent to you"....and again I say...WTF!!!!So I'm thinking if this is your only choice....I guess you're stuck. But if you have any alternatives...and I know there are!! PLEASE USE ANY ONE OF THEM!!!! BUDGET CAR RENTAL SUCKS!!!!!!

therese haley: Do not rent from them. The staff was rude when I returned the car. They refused to listen when I explained why the gas tank was not refilled. I told the desk person Raj that I had looked for the manual and could not find it. He said they assume renters know how to open the gas tank door. He told me I should have stopped at the near-by gas station and asked them. I was charged $8.99 per gallon of gas. I complained and it took a month to not get an adjustment. Corporate customer service was rude at the "higher up" levels as was KCI airport staff at those same levels. If you own stock in Budget sell it. Do not rent from this location or based on corporate from any Budget, Avis or Payless.

Matthew Hanzlik: Got great service and an upgrade at the Kansas City Main St. location. Folks there were very helpful, providing good suggestions for our travel to Tulsa.Drop off at Denver Airport was a breeze!

Frank Campbell: Friendly staff but car was very dirty. It stunk of heavy cigarette smoke. Windshield was very dirty and we had to clean it ourselves. Windshield wipers did not work well and fluid was not filled. Passenger window would not close again once opened. Bad experience.

KayDee Davis: Very very friendly service and fast check in and out no nonsense. I love they are open on Sundays until 2pm! THANKS

Susan Eubanks: Very helpful, professional and courteous staff. Victor and Chris were terrific. I cannot recommend them highly enough.The car rental process was simple and the car was clean and in good condition. It was, however, Victor and Chris who made the experience memorable. How refreshing to find that such people are still employed these days. They deserve high praise.

Low-key haf: Family own

Sherri Berger: The people who own or run this Avis location at 3rth and Main in KCMO are terrific and made renting a car so smooth and easy. He even gave me a $20 break on my quoted price from Costco! That never happens. Will always rent from him when I come to KC. Thank you.

Kathleen Brandt: There are times a bigger car is needed for business. This month was one of those times. Renting at this franchised owned Avis is easy and I've always been pleased with the service. We did reserve through Costco. We often use Enterprise to but this Avis proved to be quicker, less expensive, and more efficient. Thanks Victor for your contribution to making KC a great place.

Chris LaFleur: Rented from this location numerous times. I was sick all morning and had to walk 2 miles here. - i didn't check google because ive been here NUMEROUS TIMES. I WASN'T NOTIFIED AT 12 OR 1230 OR EVEN 1245 THAT THE LOCATION IS CLOSING HURRY IN TO PICK UP YOUR RENTAL. Its always said 3 on the door.

Linda Kimbrough: After a terrible experience in November 2022 at a location in Independence, I was hesitant to return to Avis. However, I used the 34th and Main location and was very pleased. I will definitely return. They were professional and pleasant.

Bigmama Taylor: 34th main has friendly staff

Prince Rana: Quick service.

Tech Raj: absolute worst. would never recommend to anyone.The owner was very rude towards us. He denied giving us the car because my full name was not printed on my credit card and only half of it is printed (my full name is very long and it can’t be fitted on the card). Went to Enterprise after and had no issues renting a car from there with the same card. Never going back to this place again.

Nicki Salido: The staff member was very accommodating and I was able to drop off my rental after hours without being charged for an extra day.

Leigha Whipple: Advise car rental was really awesome qt helping .There facility is really nice and clean and service was great

Aaron Munoz-Seiler: I got all the way up to the Avis rental place (drove an hour to get there) just to get told I can’t use my debit card to book the car, even though their website let me use my debit card to book it and it took the money out of my account. They said “You have to use a credit card” and I don’t have any so I was SOL. Person at the desk was nice, which is why I gave 2 starts instead of 1.

Charlotte brewka: Avis at 3412 Main KCMO you will alway get good Customer Service from Victor.

Cary McRoberts: It’s frustrating and unprofessional when the only desk attended is smug, short, and borderline angry.

Mz Tee: Always have a good vehicle when I need it!

Jhon Williams: Worst customer service we have faced in the avis. He is very rude to the customer and not polite at all . I do not suggest this place for car rentals .

Marci Schilling: Victor and his staff always have great clean vehicles and the best customer service.

Devyn Payne: I’ve been using the enterprise on Main Street in Kansas City for many months now. My work requires rentals when traveling. The team Meka, Jahana and Fatima have been wonderful to work with and have made the process smooth and easy. I intend to continue to use enterprise, even for personal travel, based off the service I have been provided by them.

Alpha Landingham: staff was very friendly and professional. The app let me book a truck though they didn’t have any. They got me taken care of with a different car but needed the extra space in the truck. Not the staff's fault, Enterprise needs to address your booking policies via the app. This is the third time this is happened......

Rebecca Stamm: Jahana and Fatima were both friendly and helpful and even remembered me when I came back to drop my car off. The transaction was smooth and simple, I would definitely go back to them if I need another rental.

Cynthia Lewis: Good customer service, very helpful

Kai Evans: Received solid service from Fatima and the main street team. Thank you!

Localfocal KC: Go to Turo! Even after you've been pre-approved they will ask for a $300 deposit! I called and talked to somebody at the store. Took 45 minutes to even talk to somebody! Buses in Kansas City are free along with the light rail!

Perry Holliday Sr: FATIMA at Main Street, was very kind and helpful and Gladstone was great putting us in the vehicle

S Alllen: Very professional, will use this branch again... 👍

Cynthia Hardeman: There when I needed them. Courteous and helpful agents.

Tandy Slane: Very helpful staff

Jose Luis Ayala: Gave MY confirmed rental to someone else. CUSTOMER SERVICE IS NON EXISTENT at local or national levels. Promised return calls never happen. OWNER contacted me wanting details. HE DIDNT DO ANYTHING EITHER.

Ivan Chung: I was supposed to get a rental at 8:30 at the bodyshop. Not only do they not show up, they do not pick up their phone. This is very unacceptable. Do not rent from this place.

Andrew McNally: Booked online and made my way over there and they said they had no cars. A curtsey call ahead of time would have saved me time and money

Dameon Bausby: I came in to rent a car and there was another customer screaming and being unreasonable towards nick the assistant manager . which nick handle the situation very professionally and apologized multiple times to the customer and gave her multiple ways to rectify the situation. Even tho I had nothing to do with the situation I still admired nicks professionalism. Hey, what would you like with your position title manager? OK I’ll managers OK I just wanna make sure I have the proper title when I make this. Sorry I was all good. I work at the CSL. I get all types of weird interactions.

Arsenio Arellano: I'd give zero stars if I could. I went there for my reservation after my car was hit but they didn't have anything and were rude. I responded frustrated because I was running late to work and upset that there wasn't a car available even though the reservation was made a week ago. Then they say they're not going to help me with a car because I'm being rude when the first person Nick started being rude first. Anyway worst customer service ever and I I wouldn't recommend since they don't have enough cars. They offered me a ride thankfully since it was raining. The only positive.

Tracy Millbrooks: I’ve been renting from this location for years! It has been an amazing experience I will probably only rent from here! My last experience is what made this special. I was traveling to chicago with my 5 kids and my mother in-law and my aunt. At first we booked a Toyota Corolla. We then went back realizing this would not work. So we went back and Dom ( the manager ) and Johanna quickly upgraded us to a decent size Subaru. We were lapped up still but we were gonna make it work. DOM was not originally helping us. He just so happened to be looking at the cameras watching us load up into this Subaru. He came out and stopped us. DOM was worried about our safety being that it’s the winter time and I was doing all the driving he said look let me put you in a SUV No extra charge simply concerned with our safety. He said I can’t let you guys drive 7 hours away like that. My whole family cried tears of joy. I had been having a terrible week and just that act of kindness and professionalism made my trip so much better. Dom definitely made the process so much easier. I’m forever grateful! And I will only rent with enterprise because of this!!! Shout out to Dom at enterprise on Main st. He’s the GOAT!!!!!!!!

Mark n Lisa: My Insurance company setup a reservation for me on February 7th. On my way to pick up the rental the Enterprise office on Main called me and told me they had no rental for me. Told me they could get me one on Thursday Feb. 9th. They also said they would pick me up at 7:45 am. I very disappointed in the service. No one has come by to pick me up yet. It's impossible to call the office there because you get put on hold to a constant recording over and over. Then you get an automated message to call back later.

Phyllis Hardwick: All of the prior one star reviews are correct. I booked a reservation online the morning that I needed a vehicle for work obligations. Got a call from Nick that morning saying he wouldn’t have any cars until Monday (it was a Thursday). I had the same issue with the downtown Enterprise location. Customers, please have a backup plan for emergency vehicle needs because their reservation system is not reliable. It lets you book even when cars are unavailable. It’s a reasonable expectation for the company to know how many cars are available and not let you book a reservation if it can’t be fulfilled.Also Enterprise “Care Team” do not leave the automated post at the bottom of this review. After I left the review with the downtown location you told me to reach out with additional details. I sent the booking confirmation and a screenshot of when I was called 30 minutes before I was due to pick up the car and told none where available. I never got a response. The appearance of customer service without any customer service inflames the issue further.

Brittany F.: Celise provided a great return environment. She greeted me with a smile and handled my return quickly.

Tammy Timmons (TT): Awesome! Customer service, always a pleasure to do business with them. Great overall experience. Even renting from them since 2007 and went somewhere else 1 time and I will never do that again. Enterprise all the way.

Tegan Wolfe: Booked a car online, paid for a $40 Uber from the airport to find out they didn’t have a car for me. Completely unreliable

Steve John: Took Uber from the airport after making reservations and after arrived they told me and everyone no car is available. Waste for time and money . Maybe corporate system that needs to be fixed

hayden bruner: I've used this location about once a month for the past year and have had good service. There is new management and things are a lot different now. I'm very disappointed. I returned the car right as they were closing and was told I would only be charged for a day. Well that was a lie and got charged for an additional day. When I called to ask, I was on hold for 20 minutes just to be told they wouldnt take the extra day off and made it seem like my fault. They just lost a loyal customer.

Rosetta Hill: I rent vehicles at this location because the service is always great. I’m thankful for Celice and Chelsea finding me a rental during the busy holiday.

Magnet35 k: BEWARE RENTERS Manager 600 Grand blvd Name Shalese black chick is robbing our credit card she took over 900-1100$ off my credit card an showed me how she did it. This is very serious crime I have proof?

Heather Harrison: I always had exceptional service with enterprise rental and Sales. With their vehicles and customer service, they have always been good to me. They are my number 1 go to place for rental cars.

Gerard Aro: DO NOT RESERVE HERE!!! I made my reservation on Monday to pick up the rental today (Saturday, which means they had a 5-day lead time). The reservation was confirmed right away, but, when I arrived this morning, they had my reservation but not the car I reserved and very uninterestedin helping a customer that they just screwed over...I called Enterprise customer service who said they are having the regional manager call me asap...but still waiting on that call... DEFINITELY DO NOT RENT FROM THIS LOCATION!!!

tlk50970: Made a reservation and went to get the car so we can get out of town and no cars. Even called Enterprise the same day and they only had full size car available only. When arrived at the reservation time (end of the day and can't get to another place) they had no cars.

Kenya Reeves: I think we all could give a little more grace to the workers at this location. They are working hard and overtime to help get people their cars and quality service. I rented out twice (so far) for daily work travel and Celise was accommodating with a great personality no matter how busy. Don’t be a Karen, people!

Jacki Hernandez: I called 20 minutes ahead to see if my rental was ready and was still on hold as I was driving towards the building, I get inside and the lady was ON HER PHONE ! she looked at me and still didn’t end her call, then had the nerve to tell that they were busy , mind you when I walked in there WAS NO ONE THERE! Very unprofessional, she had no name tag and claimed to be the manger

Tany S: As a Platinum tier member I rent with Enterprises all over the United States constantly for work purposes and their business motto is we’ll come pick you up. My pick up location was literally 5 miles and the representative refused to come and pick me up stating it’s either 5 miles or 10 minutes. Normally if you are either within 5 miles or 10 they will accommodate. However, this was not the case for this branch . This is not the first time I have had this problem at this particular location. This is the worst customer service for an Enterprise.

Bella Yang: I have an amazing experience with them, the stuff are great & friendly! Celise She’s amazing ! Love her personality! She’s so easy to talk too and communicate. I’ll for sure going back.

Elmer Miller: This place is absolutely ridiculous.Booked a reservation an show up to get my vehicle and they say we don't have anything for you and we can't honor your reservation. Would not recommend anyone to come here.

Deborah Compton-Boudreaux: If I could Gove a zero, I would! Hateful people!

Alisa Reeves: I recently had the pleasure of renting a car from enterprise and I can’t say enough about the exceptional service I received from Brandon, Jordan, and Celise. They all went above and beyond to ensure that my rental experience was smooth and hassle-free. From the moment I walked in the door, they were so friendly, professional, and eager to help! They were knowledgeable about the available vehicles and helped me select the perfect car. I truly appreciate their outstanding customer service and would highly recommend this location to anyone looking for a reliable and trustworthy car rental company. Thank you Brandon, Jordan, and Celise for your exceptional service!

Kimberly Willert: I would recommend this location to anyone seeking a rental, Brandon was very helpful and there was a woman an African American woman working there as well I do not remember her name but they were both very helpful and professional towards me. Also I would advise people to speak respectfully towards people in this industry as if you come off speaking rudely and "A" hole vibes nobody would really want to help you so always keep in mind be nice to people who actually work and are there to help you.

Allie Andrews: Customer service could be very much improved. Was called within 24 hours of my reservation beginning to let me know they were cancelling as they would not have any vehicles. When I asked for assistance renting a vehicle from another location, I was provide with an 800 number and essentially told to figure it out myself. Would not recommend booking at this location.

James Webber: Pickup and drop off went great. Both Jordan and Celise were very friendly, professional, and helpful. 😀

Vedantsinh Solanki: If i have option, i will give negative ratings.I booked car and received confirmation about my booking. When i went for pickup (by UBER) they said they don't have any availability.If they don't have availability then why they confirmed.So i told Manager that i don't have any other option, so i waited there for more than 2 hours then they have arranged car. Don't give excuse that you have informed me thru phone! I received call from them when i was waiting over their. It's not professional, they take benefits of situation.Recently i booked car thru National and they just late for 10 minutes to offer me a car and their treatment was amazing! they care about their customer.

Sandra Nightlinger: I love renting from the staff at 600 Grand Blvd, Kansas City.It's convenient for me and they are so attentive and the communication is superb. Jordan, Celise, and Brandon are the best

Atemoel Atma: Good prices

Muhammed jamiu Zuleiha: Only complaint is that the speakers in the coach are useless. If one is in the back, good luck understanding what the driver is saying

بشير طه يوسف: Very efficient on both the vehicle pick up and on the return. Easy peesy!

Walter S Harrison: Check-in and check-out are quite efficient! They have great availability most of the time. Definitely recommend this place! Thank you Car, SVU & VAN Rental.

Patricia D Desilets: Customer service is always outstanding. The employees are very friendly and greet everyone when entering. Even at times when they are extremely busy, I have not had to wait for an extensive period of time.

Linda M Brown: Good rental company, nice. Always rent from these guys! my favorite place to rent. fast and easy.

BINEY LORD BOATENG: The best auto rental! Very nice cars, excellent customer service. Driver is the best. I recommend them 100%.

Juan A Burley: Good rental company! Receive a nearly new bus for a competitive price. quite tidy Absolutely recommended for car rental!!

Terry G Fernandez: Good price and exceptional service, especially by Driver at the counter when we needed to exchange vehicles for personal reasons. She was very understanding and went out of her way to help.

Renee R Biddle: Good rates, especially for driver. I have absolutely no complains at all. This place is great. The car is clean and new.

Lane L James: Nice safe facility, dependable shuttle service was waiting at airport when we arrived and at the center when we departed, very helpful drivers!

NASIRU MUSTAPHA: Great place, convenient prices and amazing customer service!! Thank you are the best.

Edmund I Mayo: Amazing car for the price. I really recommend this place.Excellent customer service and good prices. Very satisfy with this rental car services.

Shamimhossan Shamim: Very good attention and excellent service.

Ivan Newman: They have great staff, good cars, and organized transactions.

Michael Atkinson: I arrived at the rental counter at 10:30pm after a long travel day. The young lady said, "You can have an Explorer or a Durango." My rental was for a "Ford Edge or similar". At no point did she tell me that this was an upgrade and I would be charged $25/day extra. I had prepaid for the rental through Capital One Travel. I received an invoice for an additional $60.47 in my email. I called and was told that I had signed the agreement and it was on there. The agreement was verbally explained and I signed on an electronic pad which did not display the agreement. I called and was offered 50% off the charges. I declined and said I would not pay any additional fees. After about twenty minutes on the phone, the representative agreed to waive the charges. I will never use Avis again.

D R: Was notified on arrival that the car we reserved was not available. We were down graded and have still not received the reduction in the rate we were promised.

Joseph Maya: The reservation, pick up/drop off process was extremely easy and convenient!⭐️⭐️⭐️⭐️⭐️

shawn Wright: Horrible customer service over the phone to agents unable to speak English clearly. Also, lots of background noise while on call . Un professional. Not interested in helping an AvisPreferred customer. Over charged me by 70% I will handle this at the counter. Without compensation I will not be a customer again

Erika Hendricks: Never have rented a car myself before for leisure, and the experience was nothing short of amazing!! The car was better than I thought for the price I paid!! People were fast and soooo friendly!

Daniel Bowen: Super easy process overall. The staff were friendly and very helpful.

Dr.Traci Smalls-Marshall: Rep originally refused to help us because she said we arrived very late, which she did not consider we had experienced a fly delay. After that, she stated my credit card was not a credit card, which it was. Then, she charged me three times the amount of my rental & told me to call Customer Service and told me to call customer service about it but it was 1:30. Overall, we were pleased with the vehicle after we received it by 2:30 AM.

Jill Brkovich: Woman at the counter was aloof when setting me up. I felt like I was a problem for her while she was trying to have a conversation with a coworker. She asked me if I was okay with a particular vehicle. I said yes. Now I see from final charges that this was an upgrade. At any rental counter I’m asked if I want an upgrade and I decline. She simply asked if I was okay with a particular vehicle so I said yes. She pulled one over on me. I won’t be renting here again.

SHEILA BUSH-CARVER: SUV had something spilled in the back end on the drivers side, that had not been cleaned up. The vehicle was choppy to drive, plus the dash msg indicated it was in need of service.

Elizabeth Allen: Vehicle was not cleaned before it was given to me. There were tags in the back, cereal between the seats and sunglasses sitting in the front passenger seat. Sad part was this is a new vehicle that had less than 1000 miles on it. Then when I got home I was surprised with an additional $50 charge for according to the invoice and "agreed upon upgrade." I did not agree to an upgrade. I was not asked about an upgrade. They stated the vehicle that was available and I said "okay" but it was not made known to me that this was considered an upgrade that I would be charged for. I rent vehicles from Enterprise and Budget and have never been charged if they give me a vehicle that is larger than what I paid for. To say it was agreed upon is a lie. I will not rent from Avis again.

Koffa Eddie: Thank You Avis

Daniel Fiuza: Great and smooth experience!

Randy: I will use avis every time. Thanks

Todd Schwartz: Many hidden charges, deceptive business practices.I was given the wrong information about the airport shuttles, and was that they do not run throughout the night. I later discovered that this information was false, yet had changed my plans.

Denny Newman: Very friendly, quick and easy rental, and drop off! Great car. I will definitely rent from Avis again.

Tim: Scammy Avis rental car location. First, when I checked in at the front desk, the woman helping me apparently tried to sneak in some extra fees, which I questioned and she immediately corrected, as if it were an accident. However, had I not taken the time to read everything closely, I would have been charged extra just because of her supposed mistake. Second, I was erroneously charged an extra fee for missing gas after I returned the car with a full tank of gas (which I had filled up at a station literally 3-4 miles away from the airport). When I called Avis to dispute this charge, I was not helped in the least and instead told that it wasn't their job to fix this. It appears to me that this Avis location is scamming its customers, and I would highly advise against using them for your rental car needs.

Edward Janssen: Tried to charge me $123 extra for services I did not request. Called customer service to request a refund. First they offered 40% off then 80% then said they would refund the full amount but I would need to call back to follow up and that they couldn’t just send an updated invoice.Will NEVER rent from them again

Ken Battie: Rented a car at MCI (Kansas Int'l) - the whole experience couldn't have been smoother and more pleasant at both ends, from getting the car to dropping it off.

Donna-Marie Jackson: Went to pick up rental at Avis. Rep was condescending & rude. Prices were not as quoted. Had to go find car ourselves. Then had long line to get out of fenced area to be checked out again. Inconvenient, poor service, Rep talked over tip & refused to let us ask questions. She said sinc we did it on line she was nothing but the check in host. She finally showed us the receipt but only after I had given her a credit card for deposit. She seemed so irritated that we had done it on line but refused to explain differences had we rented at the airport. I’ll never use Avis again if this is how customers are treated.

Tiffany Betts: Sales rep was awesome besides the lady working with her was lazy and left her alone to finish the long line .. she was amazing keep up the great work …

Tara Glaus: This hertz left me stranded with no proper spare and no assistance. When I ultimately had to buy a tire for the car on my own, they refused to reimburse the purchase, proceeded to offer a certificate that would be mailed to me for a future rental, and never sent even that. Terrible experience with this location. Management was a joke to deal with.

Paige Palinkas: 100% had the best experience at Hertz. Thomas made our morning when we had to book a last minute car rental. He went above and beyond from his friendly smile and nice personality. He made our experience. When someone is just nice it and loves their job it makes a difference.

Weimar Ardila Rueda: The car was not clean, and the only available ones did not match my expectations for what I paid.They also charged extra fees for fuel service, which was totally unfair since I returned the car with a full fuel tank.This was my first experience with Hertz and I would not recommended. I have contacted them for the fuel dispute twice and have not recived any solution.

Robert Harrell: WORST customer service ever experienced in life. No managers available to troubleshoot issues. They had NO CARS available and I had to take a Tesla due to time constraint. I couldn't wait for them to clean an incoming car because I was there for a conference.They put me in a non completed charged Tesla. Later that night the Tesla broke down in the middle of the road. Totally broke down. Hertz let me be stranded for over 12 hours in the middle of the night. No apology. They don't respond to emails. They never have cars available in your reserved class. Also, the gate agent let us out the gate without proper paperwork SMH. I do NOT recommend Hertz - MCI. Do yourself a favor and go to Alamo, Enterprise or National.

Lexi Jacobson: The team that was there this evening was amazing. We had a mix up with our reservation and they were patient and got us into our as soon as possible! One of the team members was even running in the rain to get the cars for all of the customers!!❤️ Great Customer Service

Billy Jansen: Why does this location close at 11:30 PM and not midnight? KCI has a ton of flights that arrive between 11 and 11:30.

S Russell: Rented a midsize suv that overheated on route and was towed. They replaced it with a small economy and told me it was the last car. This was a LIE as I found many midsize SUV’s available on their website after I left. This ruined my trip. Stranded and down graded. Manager was unfriendly and acted like I was lucky.

Jaime Speer: We are renting a car next week and I'm beginning to get nervous! No one has answered the phone for days while we try to confirm our details!

Arie Brown: My significant other and me rented a car. We never got our deposit back. A car that was roughly 200$ for three days ended up being nearly 800$. I tried to call to see why and if we are getting it back. And no one seemed to answer. We returned it CLEAN and had just REFILLED the gas. There is no reason we shouldn’t have gotten it back. I highly recommend not going here!!

LH Rod: Rental was easy, simple and quick. The agents were pleasant. The lot agents on the way out were easy to work with and gave options. Great job.

Brian Manns: Good service, disappointed they only had mini vans left

Crystal Golightly: Staff is very helpful. Easy in and out.

PAMELA BURELLE: Pick up was a bit of a challenge, I was told to go out and pick a mid size car. I had no Idea what was considered a mid size. It was freezing cold and had to find a person to help . Drop of was really easy

Billy Austin: First time in KS and I followed the signs for people who were good members and already checked in. Got outside and found my name on the board. Only a few areas were marked with numbers and I had to ask for help to find my vehicle. When we found it I was told I needed to go back inside to get the keys despite multiple signs sending me outside.Fairly confusing experience but overall not bad.

Akron Urban Agriculture: Amazing EV vehicle... Thank you

Alan Michael Vanfossen Brock: At no point while making my reservation did I see anything saying debit cards weren't accepted. Flew to KC to clean out my mothers attic storage... Had to give up, get a hotel and fly back home instead.

Jim Buetow: No problems. In and out, a breeze .

Ty White: Let me start by saying that the service of this place is OUTSTANDING!!! Very quick service, friendly staff, clean environment. Alvin Moody helped me right away when I wasn't satisfied with the first vehicle choice lol ( I'm a bit on the picky side when it comes to my ride). They had many selections to choose from. Cars were clean and up to date on the inside. My overall fav place to rent from in KC.

Claire Ward: Had a good experience. Straightforward,helpful staff. Clean car. No issues.

STEPHEN & JAY MASON: Helpful

Warren Blom: Great service with kindness and smiles when I returned my car at KCI Airport. Great staff providing impressive customer service to me.

ridwan ahmad: Amazing service and especially Patrick was really helpful

Trevor Hicks: Easy pickup from the emerald aisle and Chris made it easy to drop off quickly on the return!

Ian: Seamless

James Schroeder: National is used by my company and I rent often as a manager for myself and my staff. They provide rentals that drive well. The one issue I had with a car was noticed before leaving the lot and the National staff provided me a different vehicle. One rental out of several hundred times of renting I had to request the receipt. The majority of the time they are quick to send the receipt for expensing purposes.

Howard Tkatch: National has made a huge commitment to customer satisfaction. I could not be happier with the service I received. At every rental they ask me if they can help , what car I would like etc. overall I LOVE the new National !

Amanda Cambrice: National Car Rental is consistent in their client service from location to location at airports (which is hard to be since each airport is different). I love being an Emerald member. Abby, at checkout, was great!

Lance Wattles: My latest experience with National was less than desirable. When I arrived at MCI, there were no cars available so I had to wait 15 minutes until a car was delivered to the Emerald club. Upon returning the car, I refueled the car at the closest gas station to the rental car facility and then returned the car. Once I received my receipt for the car, I was charged for a fuel fee for 1 gallon of gas. Not a huge item but how does one refuel the car at a gas station and then be charged for 1 gallon of gas? To me, this feel like a money maker for National. I am an Executive Elite member with National, you would think that they would take care of their lifetime members. Sorry to see National nickle and diming their customers!

David and Lesa Gates: Easy check out, check in. Car was very clean and relatively new. Excellent rental experience.

Jpl636: I frequently rent cars several times a month for business. I always have the best experience renting form National . Friendly, quick and easy .

Michael Manser: Great car, but even better service helping me with my two elderly parents!

Heath LaRue: Desk employees went above and beyond when turning in my car.I had some special request due to my rental being for both business and personal and they accommodated me completely and very quickly A+ recommend

James Casebeer: On this trip I was in Kansas City, for the first ever there were there was only 2 or 3 cars in the whole lot, but, as always when arrived it was seamless.

Paul Nicholas: We had a late night arrival on Memorial Day weekend at MCI and we were pleasantly surprised to see a great selection of vehicles. We selected a new Jeep Grand Cherokee and it was fantastic. When returning our rental to STL the person checking us in provided exceptional customer service. I wish I had his name, but he made us feel special. Thanks!

Garett Oakes: Great experience, very friendly and helpful!

Scott Battles: Service was excellent. My feedback is sell an inexpensive cable to interface with the type C connector. I was not a big fan of the VW or type c only connection.

Keaton Z.: Wonderful selection of cars. Even though inventory is typically low when I arrive (likely due to the popularity of National Car Rental at this location), the options are generally very desirable and have included free upgrades in the past.Moreover, during one of my rental periods, Justin J made retuning our rental EXTREMELY quick, easy, and painless. Simply passed him the keys and moved on with my day.Overall, I will definitely continue doing business with National at this location!

Charles Brooks: Experience was excellent

Belinda Quandt: Everyone was extremely helpful and friendly.

Linda Harris: King was fast, courteous, efficient and very funny. He made checking in very easy.

Daniel: A lesson was learned, never pre-pay for car rentals. I rented a car over the Internet for four days at Avis. Which I didn’t want to do, but couldn’t get ahold of them over the phone. I thought four days would be the approximate time the car was needed. It only took two days. I returned the car two days early and they would not give me any refund. So sadly I spent over $400 to rent a Toyota Camry for two days. Avis did not tell me that you have to pay for the time reservation irregardless of the usage time. They also said they can only give a refunds when you paid in person and if we would of called, they would of told us that. When I explained that i tried to call, they mentioned that their phone lines have been down. So i had to pay $200 extra because their phones weren’t working, which forced me to get go online if i wanted to use their business. I guess there was a reason they had a car available on short notice.

Brenda Rucker: Richard and his crew are always the BEST! Great customer service. Nice clean vehicle. Just what I needed for my trip, and the price is ALWAYS RIGHT! Former Enterprise customer, ALWAYS AVIS now:))

Jason Christiansen: Pre-paid over $1000 for a 2 week vehicle rental. As I had done numerous times in the past, I used my corporate fleet card to pay for the vehicle. When I arrived to pick up the vehicle, Avis employee said they have new policy and would not accept my fleet card. I canceled the reservation, but Avis will not refund immediately, was told 3-10 business days. This is a terrible company that does not take responsibility for their poor reservation system.

Alpha Landingham: The staff was very friendly, and I was in and out of the office in less than 10 minutes. The best Avis rental experience I’ve had. The only reason it’s not five-star was that the car was beat up and kind of smell like cigarettes.

Lekia LaNae: I was very skeptical at first because of the reviews but for me pick up and drop off was super quick and easy. We walked around the car checked for damage then got the keys and went on my way for my trip:)! Great price for the amount of time I had the car, which was brand new as well. I would definitely go back.

Josephine Cisneros: The location is great. I was able to jump a bus rather than have a fam member come after me. There just wasnt any envelopes in the lock box night drop station nor writing instruments. Advice: all the technological advances should still straddle us mature customers. I am tech savvy although in a crunch i prefer old school writing stuff down. Staff was wonderful, car was great and rental was comparable to other car rentals. Thanks a bunch guys!!!

luke minton: I have had the worst car rental experience of my life at the North Kansas City office. On day one the gentleman was very friendly and professional. (The reason for 2 stars vs one) After driving away, you the dust on the windshield, there was a chip on the driver side windshield. The bigger problem was revealed when I got the license plate number to register with parking service at work. The plates were expired. I had a long work day so called Avis first thing in the morning. After being transferred around, I was told to return the car to the NKC location and they would inform them so a car was ready for exchange. After waiting 15 minutes in line, the attendant (not friendly like the one on day 1) said no one had informed them of the need to exchange and had I filled the car with gas? I advised I had driven minimally, was not to to do so and was having to drive out of my way to exchange the car based on their error. He said there will be no charge after I asked for a supervisor. (I will double check the final bill) As I drove away, it became apparent that the exchange car is a mid-size and not a full sized car that I had reserved and was still being charged for. (Despite the attendant insisting it was) I called customer service when I arrived at work. After being transferred around I was able to speak with a professional service representative (also part of the 2 star vs 1 star) and was told they couldn’t make adjustments until after I paid the bill but gave me the number to call and a reference # to call after repaying the bill. (Trusting that will proceed as they said it will)When I returned to the car after work, temp now in the 60s from 30s in am and the car in full sunlight) it smelled so strongly of marijuana I felt nauseated and checked under the seats, etc. At this point I have no time or energy to exchange again so will resort to driving with the windows down.Though I might try Avis again, I will avoid the NKC branch for sureDenise Z

Gaurav chaudhry: Richard is doing awesome job here

Donna Slade: Love the service and the vehicle's

Christie Endsley: The car was fine. Location is great. The man checking us out, then in was very rude. Did not answer questions I had about extra coverage. He gave us no information about the rental or agreement. Did not tell me what my total would be. He did not tell us information at all. Even when to have the car back.When we arrived to drop off we were ignored until we had to speak up.

Stan Jendresak: I was a loyal customer of Enterprise for over 40 years until I received three problems in 3 consecutive rentals. Avis is now my go to car rental based on price, cleanliness of vehicles and most importantly customer service. Most recently I want to say that Richard of the North Kansas City branch quickly exhausted any list of superlatives. He should be in upper management mentoring others on how to treat the customer.

Justin Long: Look at your receipt(Rental agreement) Before you leave. After examining my receipt after I left I found I was charged a $5 fuel service charge after I literally just filled up around the corner! This is stealing with hidden fees.

romond holt: Everything was good. Simple process.

HyperGodBeingTron TronHyperSupaGodBeing: I Had a very very awesome experience renting from Avis in North Kansas City Missouri the guy who helped me name Richard was awesome from the time I went in to pick up the car every time I called to get extensions and info until the time I dropped off the rental overall I will most definitely rent again and recommend awesome prices very nice beautiful up-to-date cars clean on the inside and out as well!!!!!!!!!!!!!!

Jessica Johnson: Great car, fast check in and check out. Would definitely rent again!

yanet gilimas: Excellent service

Merdal Merdal: Good

K.C kaydy: Nice place

Randy K: My friend had a reservation to pick up a car. The appointment was set for 9 am. We arrived, they didn't have any cars. We went to breakfast, came back, then they demanded we use their app to confirm the reservation and finalize the pick up of the car. The app wouldn't work and they refused to do anything to help. Made several calls to customer support and that was fruitless. We finally got a confirmation number, went back, then the staff insisted that we verify the email address. What's funny is that no one ever asked for an email address, so there was no way to confirm anything. We spent 2.5 hours messing around with staff and customer support and still didn't pick up the car that had been reserved. Either the staff is incompetent or just lazy. We finally returned home because we finally had to just give up.

Diane Faelber: Avis has a deal with Uber for rentals. My car broke down and I needed a car to work. Avis had no cars. NONE. No cars in the metro area for rent. Customer service flat out lied to me. Terrible business. Just awful