Best Water Utility Company Independence Near Me

Darren Goin: Could you make it any harder to pay my electric bills? Being able to afford your overpriced electricity is already hard enough.

joey smith: Next to nearly impossible to ever reach anyone there . I been trying to get my refund from my deposit back for two months .City of independence why even list a phone number to contact if your not ever going to answer 42 minutes today alone on hold .

James Carneal: Great customer service!

Charlie Goodrich: Website screwed up. I guess everyone has to sign up for a new account. Here to pay the bill. There was a line but it moved quickly, kinda. Teller was friendly.

Julia Long: Will not answer phones. Have called twice waited once over an hour and 30 the next time. And still no answer.

Dianna Schafer: I have never had trouble playing my bill when I put my numbers in it tells me I don't have an account with them

Hannah Clevenger: You would think with how money hungry this company is they would make it easier to pay your bills! The new website is ridiculous and just simply won't even load!

Michael Casey: Your new payments system is trash. You guys are trash

Casey Traders: Thanks for changing your billing system. I had it figured out and now you made it six times more difficult to use and no one's ever available to help you. Y'all are a joke. This company is a joke. The employees are a joke

Joyce Whittle: Bill is so high, something has to be wrong somewhere. Can't get help until you get a shut off notice, then there's no help to be found and your out of time. People might as well give up,

Jessica Mcclain: Does anyone know what I can do about this? IPL came to my house today while no one was home and pulled my back gate open. Breaking wood and ripping up my grass to get it open. Then drove a truck into my back yard and TORE UP my yard leaving tire tracks so deep all through my entire yard. Then left leaving my gate open and my dogs got out while no one was at home. I am sick over this and don’t even know who to contact about it. My back yard is a mess now 😞.

Jeff Herrman: Had to call to set up for average bill pay. Where other utilities like Evergy you can do that online. Was on hold for 35 minutes. The lady that answered was very nice but informed me that my balance had to be zero so you must call on the day that your payment for that month goes through or you can't do it

Stephanie Stanton: Wow, barely use any electricity and I'm charged 250 / month MINIMUM. Nobody can afford this. Then they are ALWAYS short staffed so where's my money going!? CLEARLY not to hire anyone to answer the phone because I'm currently on hold for over an hour to just report my bill was paid. The website is archaic, so clearly our 250/month bills aren't going to upgrade the web design. Maybe the amount of money we waste on electric bills (robbery tbh) should be looked at as inhumane.

jackson g.: Does anyone actually do their job? Everytime I call I sit on hold for over an hour. I can't even reset my password via the website they want you to use.

Nathan Brenizer: Let me preface with what I'm about to say with this; I readily admit my faults, and I accept plenty of culpability with my current situation.As of today, Saturday March 25th, 2023, I currently have no power in my home, and for the foreseeable future, I won't have power until I can get together enough to pay what I owe. That said, we still have nearly a week until the "cold weather rule" expires, and within the next week, according to the forecast I am looking at, we will dip below freezing twice in that week. I was NOT given the 96 hour notice per the guidelines of the Winter Disconnections Guideline set by the Missouri Public Service Commission, and in fact when I respectfully asked the serviceman if I would get a door hanger tag or some other notice, I was rudely told they only did that during cold weather months. I was actually disappointed with this interaction because other instances, I previously had pleasant exchanges with these workers.In regards to the office staff, in terms of yesterday when I went to talk to someone, the woman was nice, and I had no issues. She was actually quite helpful and pleasant, all things considered, but that is not always the case. In fact I've often had problems with the attitude and lack of empathy. It could, perhaps, be due to the fact that in a city with a population of 122,000+ they seem to have less than 10 agents to operate customer service in:re billing. It's worth the gas regardless what corner of independence you reside in to go, rather than spend 45+ minutes on hold, only to deal with someone so thin skinned(in customer service?) that should you accidentally slip a 4 letter word into the conversation they can/will end the phone call.If the City of Independence cannot properly manage their utilities, they need to pass the baton to someone who can

Jason Porter: Very lacking in customer service to say the least.and why is it that independence utilities is not able to change the verbiage of the bill payment & add BILL PAY to it, when other utility service providers in the area did so in a matter of days.It would be great to be able to add my bill payments to Experian boost...

Felicia McDonald: The worst utility company ever!

J Carney: Worst utility company in the world to deal with 👎. People shouldn't be forced to have to deal with these crooks.

lateefah gant: You know I'm having a really hard time believing these meter reads, bill skyrocket when hardly any water is being used and hardly any lights being used. These companies sure know how to hit you hard around the holidays. I don't agree to these charges. They are all lies... CAP

Michelle Powers: I'm giving 5 stars to the customer service lady, she's very helpful and she's always been nice every time I've talked to her. She is never been rude to me and I appreciate that a lot. But the five stars is for the customer service lady and her alone.

Robert Hughes: This company has cut off my water by mistake multiple times with no reason other then it was a mistake. They can not give a reason or fix for this to not happened again. The manager would not approve even a $5.00 discount for the inconvenience.

Gunner Gabbert: Good water.

Karen Verdusco: Water and especially sewer/rain water way too high for most people who are currently on a budget or fixed income. It's just me and my spouse paying at least $100 a month and now we have to drink purified, bottled water as the current taste of the water we are paying for is so strange. I don't even trust it to drink it nor give it to any pets or house plants, which is very sad.

Philip Garnett: This is a criminal organization. They tried to force me to pay another Philip Garnetts water bill. I live in Washington State he lives in Missouri. I did own a small house at 319 N Walnut and overpaid my bill so they used my monies to pay the other Phil Garnetts bill. This is not just a mistake but a deliberate criminal act. I am going to contact the Attorney General in Missouri about this. They need to be audited and terminate those responsible.

E Sutton: The most horrible treatment of a veteran I've ever heard in my life. If the mayor doesn't know about the customer service issue with this company somebody needs to be known and we do need to fire every single one and restart from the ground up or they just need to strict and get another company because they failed this city.

Gary Jenkins: Water always works and tastes good. A little pricey but somebody has to pay for all this infrastructure and maintenance. I just watched a water department guy driving truck 2346 pick up a piece of trash on the street next to where they were working and put it in a trash container.

Urstruly Palmer: This place sucks. And we drink and wash w it

jeffrey drew: They stink

Empress Johnson: These reps are rude! They give Ppl the runarounds! Very unprofessional!

Kyhla Grant: Keep turning the water off without warning to fix the same pipe that they can't seem to get right since November. I call to find out why and I get the run around and told "that is not our department" (clearly KCMO water company trucks at the location) but can't tell me who's department it is! When I asked to talk to a supervisor I was told the supervisor won't talk to me and hung up on by an extremely rude "customer service rep".

Rusty Jones: Great water.

Crystal Sampson: Charge way too much for water in north area. I want to put a pool in at y new house, but the only thing stopping me is the RIDICULOUS proce they charge for water out here. I used to live in grain valley who got their water from indep and they added on charges as well as for trash and mybill was still under $50 a month. Now I pay almost $135 a month or more for water in my house and its just me and my son there, we don't use a lot of water either. I think someone needs to do something about this issue

Judy Randell: They charge WAY to much for water.

Andres Salgado: Came in this morning thinking all negative about KC water Service, but Latoya White helped me kindly and professionally, she deserves the 5 stars.

Sherrie Cornelius: Judging by the reviews I was scared to call, but I actually had a awesome experience with Aneisha!! She was very professional and helpful. I’m so glad she was my representative!!!!

Randall ANDREWS: I am a newer resident of KCMO. Of coarse mine did not hold so smooth with covid issues. I got behind and they turned off my water. I can honestly say there customer service skills if you can call it that. Absolutely appalling. No care or concern and they di it Friday afternoon so there is nothing you can do about it until Monday morning. Flash forward 1.5 months after paying golf of the bill water back on until guess what Friday afternoon. 1.5 months later water bill has now more than doubled. Yes doubled I call talk with a customer service representative explained my concerns about how it could be so high. They give me a number yo leak stoper and i stated I had already applied for assistance and was told that there was not a cut off day listed and I should be fine. Flash forward e days water is off on a Friday afternoon. I have no reciarse.

not given: Terrible service.

Charley V: I have water running through my basement from a broken service line. There is no shut off at the street. After a couple calls to water services dept. I determined they couldn't care less. I just need to locate and shut off the water to stop my house from flooding so that my plumber can run a new water line. Nope, they will get to it when they get to it. Could be today, could be two weeks. Meanwhile, I don't have any water other than the fountain in my basement. The silver lining from this is that my decision whether or not to move out of this city has been made.

Antonio Cabrera: I went in to help a renter out for starting a new service My old Rentera owes 1200 and wanted to make the new renters pay that amount because they said they were relatives which is not true I brought all the documents showing that it was a false statement and called me a liar even thought I had proof they were wrong so If you go their don’t back down from those rude people and stand your ground so about 3 hrs they finally gave up and started the service the people that were rude where Tara and robin peeler o and some lady in finance. It’s sad that they let these people work their

Ramon Velazquez: My bill is so high bro it's not worth it..it's just 2 people, I don't understand why it's so high

David Love: Mrs. Vahneta like Wahneta but with a V! She is the most uplifting, respectful, well spoken, kind, mindful, and assistance driven. Never interrupting and would not request any unnecessary Information leading to making the call unexpectedly time efficient and kinda sad cause it was so refreshing and made My Monday feel like I'm goin to a family reunion Barbeque on Friday and uncle D is cooking! (D for Dam* that food is good UNC!) Thank you Mrs. Vahneta for making me smile and almost thanking you for my bill! I hope the feeling is mutual and many others are blessed with you also.Hit me up if you want some barbecue anytime, least I could do.

Sasha Minx: The place was heavily guard at entrance to water dept which is good. Having to travel to the back of the building area and locate a client for delevery service was kinda a pain. Besides that overall nice looking campus.

LaFrance' Johnson: My experience with the City of Kansas City Water Department was outstanding! On Christmas Eve, I had a hot water heater replaced and the plumber broke the key to the City drain controlling my water line which left me without water! The City responded to my call and treated it as an emergency!!! The team worked from 6pm -6am (replaced a line) just to ensure I didn’t spend Christmas Day without water!!! They went above and beyond and I truly thank God for them!!! Thank you to all those faithful employees who worked hard at my address on Christmas Eve - Christmas Day!!! Your efforts were heroic!!! May God richly bless you and your families and may He enlarge your territories! Make it an awesome journey!!!

Tara Zahner: I struggle with the KCMO water department often. My bill seems to vary monthly but recently it had gone up over $100/month.Today, however, a woman named Carmen might be an angel on earth!!! As mentioned, I thought our water bill had jumped $100/month since Sept. She took the time to review our account, find the leak we repaired and file for an adjustment. I don't even know if I will get the credit for our account but the time she took and the fact she cared made my day!!!Thank you Carmen. My family appreciates your help during such a hard time in life!!! #covidsucks #carmenistryingtomakeitbetter

Alexandria Nofsinger- Smith: The phone number linked to this water department is a woman’s personal phone. It’s not even a water department. Called once got hung up on , called again and let her know her number is linked to this kc water services on google.

allan danforth: WORTHLESS !

Braden Price: Our neighborhood has been without water for a total of 72 hours over the last week and a half. (Not the first or even second time this has happened) Customer service was unable to provide any explanation but plenty of excuses. In the mean time my immunocompromised wife and I have to go to the grocery store to pick up water during a pandemic and are living in an apt with toilets that don't flush. It's delightful.

Evoo nGA: Very rude don’t offer any help over the phone. Just pushing self service even for questions and starting service.No thank you’d or nothing.

justin nodler: This place makes the DMV look fast.

Dùrl Carlõs: ... Pay your water bill... Live and direct

samuel Zach: Worst service

john ging: Got a extremely rude employee named mike with the water dept - called hr and reported him but they never answered-

Michelle Wilson: I want to take the time to thank the ladies that helped me over the phone and those that locate old Bill's and sent them to my title company so I could sale my house. Very professional, curtious and got things done in an incredible amount of time and for that I thank all that were involved. However, I dont know names, I want you to know that I appreciate you!