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Premier Volvo Cars Overland Park

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1. Premier Volvo Cars Overland Park - Overland Park

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· 1167 reviews

7891 Metcalf Ave, Overland Park, KS 66204

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Premier Volvo Cars Overland Park: what do users think?
Laura Sicht: I purchased a “neused” 2016 Volvo XC60 last summer. Earlier this year, I received a recall from Volvo, St Louis Volvo would never return my calls, Overland Park Volvo on the hand have been very helpful. Keep in mind, I live in Central MO, so taking my car in for repairs is an all day visit. The recall involved changing out piston rings, through a few hiccups revolving around part delays, and communication, Volvo Overland Park came through a shining star. They even let me have a loaner the entire time my car was being worked on, plus on the last repair, they came and picked my car up, and brought it back to me!!! Exceptional service!!
Geoffrey Friedman: Everyone was extremely helpful and was willing to answer all of my questions and answer them again if necessary. I bought an electric vehicle and George was great to work with.
Ninth Ray: Great
A Home: Great experience! Easy and convenient.
Steve Fishman: Good work fair price on time
Carrie Thomas: Wonderful experience from start to finish! No pressure and very straightforward with facts and figures. Extremely helpful with explaining the vehicle features and differences among packages. Excellent customer service the day of purchase as well as follow up post purchase. Highly recommend!
Janet ClevengerAllen: Friendly service - respectful to women
Elena Fabregat: Great service & very comfortable waiting area. Hector was very pleasing and in addition cleaned out some leaves I had on my mat and cleaned the exterior. My cheapest oil change in years! Super!!!
Jeffrey Moore: I took my Volvo 2022 XC 60 for my 10,000 mile oil change. I took the car home and after 20 miles of driving I was forced to turn my engine off because I had no oil pressure.Apparently the service technician forgot to put enough oil back into my car. I had to have it towed back to the dealership. The tow truck took 4 hours before they arrived. It was a gigantic hassle.
Ron Dolasky: Got the work done quickly and great job cleaning up my car too. Andy was great and got me in to check out car before vacation rode trip.
Gregg Frost: Very professional service team.
Becky Tenney: This most excellent service!Sales, training, finance, all around great care, time and attention.
Jessamyn Jay: Friendly, understanding team. Thanks for detailing my V90. Nice touch! :)
Kwinton Scarbrough: Somehow Nathan always makes me feel OK with paying $$hundreds$$ for car service. The service is needed so there's no way around it but he at least gives superb quality service to make me feel OK with it and walk away looking forward to coming back.
Anne Lane: Premier Volvo was very professional and accommodating when we purchased our XC90. I would highly recommend them for both sales and service.
Charlie Lee: Hector is very friendly and willing to go extra mile in helping customers. Thank you
Charlotte Davis: I always have a great experience at Premier Volvo. Ryland always takes great care of me.
Miriam Bizzarro: Excellent service!
Rebecca Johnson: Full explanation of what would be done and then review of what was done at the end.
Noah Webster: This is the only Volvo dealer in the area. Their parts and services prices reflect the lack of competition; stated another way, I believe they price gouge. Be wary. That said, the Service Writers are knowledgeable and the techs are on-point. Both clearly communicate timely and accurately. They need a competitor in the area to level out prices.EDIT - 26-MAY - Downgraded this review. Bottom line, recommend avoiding this dealerships service department. They aren’t seemingly interested in supporting you the customer, over promise and underdeliver. They fail to follow both 3rd party warranty process. The Service Manager, at the very least, requires retraining and learning how to take ownership. Photo is the “delivery ready” return to the customer.
Lynn Hakenson: My service tech, Ryland, was extremely rude and in my opinion misinformed me on the costs associated with repairs. I cannot recommend . Also noted that the part they were replacing came as a kit yet their repair order estimate listed ro replace fuel regulatory and fuel line only if needed. If the fuel line was in the kit I would expect it to be replaced as well. When I decided not to have Premier fix I was told there woukd be a $185.00 diagnostic charge. When I went to pay an extra shop charge appeared. I will never return and would not refer to anyone. Find and independent repair shop that will be fair and transparent.

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