Best Municipal Corporation Independence Near Me

C Wiiin: The new website is terrible. I can view my bill amount, but I can’t view usage. I also can’t pay my bill. The website says you can only pay open invoices when I click on the NEWEST invoice?!?!? Ridiculous. I’ll have to go pay in person. Also, $3.50 for paying by card? Greedy!

Darren Goin: Could you make it any harder to pay my electric bills? Being able to afford your overpriced electricity is already hard enough.

joey smith: Next to nearly impossible to ever reach anyone there . I been trying to get my refund from my deposit back for two months .City of independence why even list a phone number to contact if your not ever going to answer 42 minutes today alone on hold .

James Carneal: Great customer service!

Charlie Goodrich: Website screwed up. I guess everyone has to sign up for a new account. Here to pay the bill. There was a line but it moved quickly, kinda. Teller was friendly.

Julia Long: Will not answer phones. Have called twice waited once over an hour and 30 the next time. And still no answer.

Dianna Schafer: I have never had trouble playing my bill when I put my numbers in it tells me I don't have an account with them

Hannah Clevenger: You would think with how money hungry this company is they would make it easier to pay your bills! The new website is ridiculous and just simply won't even load!

Michael Casey: Your new payments system is trash. You guys are trash

Casey Traders: Thanks for changing your billing system. I had it figured out and now you made it six times more difficult to use and no one's ever available to help you. Y'all are a joke. This company is a joke. The employees are a joke

Joyce Whittle: Bill is so high, something has to be wrong somewhere. Can't get help until you get a shut off notice, then there's no help to be found and your out of time. People might as well give up,

Jessica Mcclain: Does anyone know what I can do about this? IPL came to my house today while no one was home and pulled my back gate open. Breaking wood and ripping up my grass to get it open. Then drove a truck into my back yard and TORE UP my yard leaving tire tracks so deep all through my entire yard. Then left leaving my gate open and my dogs got out while no one was at home. I am sick over this and don’t even know who to contact about it. My back yard is a mess now 😞.

Jeff Herrman: Had to call to set up for average bill pay. Where other utilities like Evergy you can do that online. Was on hold for 35 minutes. The lady that answered was very nice but informed me that my balance had to be zero so you must call on the day that your payment for that month goes through or you can't do it

Stephanie Stanton: Wow, barely use any electricity and I'm charged 250 / month MINIMUM. Nobody can afford this. Then they are ALWAYS short staffed so where's my money going!? CLEARLY not to hire anyone to answer the phone because I'm currently on hold for over an hour to just report my bill was paid. The website is archaic, so clearly our 250/month bills aren't going to upgrade the web design. Maybe the amount of money we waste on electric bills (robbery tbh) should be looked at as inhumane.

jackson g.: Does anyone actually do their job? Everytime I call I sit on hold for over an hour. I can't even reset my password via the website they want you to use.

Nathan Brenizer: Let me preface with what I'm about to say with this; I readily admit my faults, and I accept plenty of culpability with my current situation.As of today, Saturday March 25th, 2023, I currently have no power in my home, and for the foreseeable future, I won't have power until I can get together enough to pay what I owe. That said, we still have nearly a week until the "cold weather rule" expires, and within the next week, according to the forecast I am looking at, we will dip below freezing twice in that week. I was NOT given the 96 hour notice per the guidelines of the Winter Disconnections Guideline set by the Missouri Public Service Commission, and in fact when I respectfully asked the serviceman if I would get a door hanger tag or some other notice, I was rudely told they only did that during cold weather months. I was actually disappointed with this interaction because other instances, I previously had pleasant exchanges with these workers.In regards to the office staff, in terms of yesterday when I went to talk to someone, the woman was nice, and I had no issues. She was actually quite helpful and pleasant, all things considered, but that is not always the case. In fact I've often had problems with the attitude and lack of empathy. It could, perhaps, be due to the fact that in a city with a population of 122,000+ they seem to have less than 10 agents to operate customer service in:re billing. It's worth the gas regardless what corner of independence you reside in to go, rather than spend 45+ minutes on hold, only to deal with someone so thin skinned(in customer service?) that should you accidentally slip a 4 letter word into the conversation they can/will end the phone call.If the City of Independence cannot properly manage their utilities, they need to pass the baton to someone who can

Jason Porter: Very lacking in customer service to say the least.and why is it that independence utilities is not able to change the verbiage of the bill payment & add BILL PAY to it, when other utility service providers in the area did so in a matter of days.It would be great to be able to add my bill payments to Experian boost...

Felicia McDonald: The worst utility company ever!

J Carney: Worst utility company in the world to deal with 👎. People shouldn't be forced to have to deal with these crooks.

lateefah gant: You know I'm having a really hard time believing these meter reads, bill skyrocket when hardly any water is being used and hardly any lights being used. These companies sure know how to hit you hard around the holidays. I don't agree to these charges. They are all lies... CAP

David Michaels: It’s 11:10 and they will be taking no more collection payments. This is definitely a problem. We’re trying to come pay our personal property tax and are being denied. We don’t want to pay it in the first place then once we find time out of our lives to go out of the way to pay we’re denied

Peter Fauth: Be prepared to be there at 7:30am and wait up to 9hrs. Don't be surprised when you have been there twice and still not have everything you needed. They will tell you that they can't help you and you will have to come back and do it all over again. Their system is a joke. You should be able to just go in and pay when you have the money to pay.I still have to go back one more time. Total waste of time. Went back today and waited 8hrs to find out that we still didn't have everything. We left after 8hrs with nothing to show for it. Totally insane!

William Burrows: Nice people, but they love living off your property and income. Can’t wait to leave this overtaxed county.

David Wright: Horrible horrible horrible experience! Both locations need a total overhaul!....I miss the Raytown location...

Tara Rice: Never even able to get in if you’re not there at 8. Like what are you guys doing from 11-5 if you don’t take anyone after the fact?

Angela Sampson: Employees that helped me on December 12 2002 were professional and helped get my application for the Quad program completed within 1 hour. Not only did they get the job done but called me and let me know I was accepted. They also sent an email. Thank you so much .

Thunder Lightning: Total unaccountable for any of their collectable mistakes , incoming paper returned data , collected mistake filled , collections , balances , Lost data , billings . Like most employees of Federal & State Agencies , Know as long as they show up for work CANT BE FIRED ... * long list of the WHY you can't fire me for being incompetent... Kind of like going to the VA.

Marla Oyer: It took 4 visits to this place to get a simple tax waiver even though I had all the necessary documents. It is my understanding that only two offices in Jackson County now provide a waiver for those that did not own a vehicle prior year.Sometimes their ‘getting in line online’ service does not work. You can be ‘in line’ but the system can kick you out through no fault of your own. You can expect to be there a minimum 4 hrs unless you arrive right when they open & have already got your name in.The employees I dealt with were rude. They were short staffed & the only 2 people who were supposed to be working stopped to talk about what they were gonna do for lunch. Bottom line, it is a horrible experience & be prepared to spend ALL DAY there.

Brooklynn Standing: Drove all the way to pay my personal property tax took off work early but ya'll aint got no people to work. Yall want people to pay their bills but won't help them. Yall a joke

Emily S: I enjoy the new system of checking in with your phone number. I was able to go back to my car and make phone calls until they were ready to service me, unlike standing in a line waiting my turn. I would give the customers inside a negative review if I could, complaining about not being able to just walk back anymore(either way you’re waiting I don’t understand). everything was easy and simple, Alice was great. Security was also very helpful.

Norma Reni: I called for help with documents needed and the lady who answered the phone was soooo nice and so patient. Thank you for your kindness. Wish I had her name. Awesome

Jannee Love: I have never been to a courthouse and been thoroughly pleased with the service as I am with this one .... and in each offc...very helpful

Barbara Wunder: Called to find out about back taxes owed on property, rep was courteous, helpful and answered all my questions.

Ceasar Arroyo: Very Rude! And no help

William G Lackey: They are the most helpful people with correct information and very courteous peopleThanks

Robert: Excellent serviceExcellent serviceThey were all kind in and out in a hurryMade it easy thank you

ashley hatfield: Called and the representative was useless. Extremely rude.

Meghan Price: The staff is rude and trashy.

Lydia Derhake: Talk about a complete failure of public service. I have been contacting Jackson county regarding an over payment for the last several months and nobody has ever returned my call or replied to my emails. Today I got a letter demanding payment for something we have already submitted a cashier's check for. Why am I paying taxes? Clearly we are employing utterly incompetent people in this county.

jennifer fletcher: Went this afternoon after waiting on hold for over 30 mins and when it was my turn the lady at the counter was so RUDE. She made it seem like I was annoying her. I hate to say this but IT IS YOUR JOB TO HELP THE PUBLIC!!! PERIOD!!!!!!!!!!

christopher burrows: Nobody to answer calls!!

AllisChalmers59: Great service and low prices

Alex Westendorff: They need investigated! The routinely do illegal things. They turned my heat off with 5 kids and a newborn, twice! I was a month back and wife was on forced maternity leave. They do not care at all and will turn them off illegally. In MO when under freezing they can't do that, yet they have and do daily. Also have a power line hanging in my back yard they haven't fixed, and customer service is a minimum 2 hour call to reach someone. You would think scamming people everyday, they would have staff. Terrible.

riggsparty5: Employees from hell. Company from hell. If you have not moved independence, Dont! The absolute worst thing about living here is this horrible evil group of people running this, so called” business” and stealing from the poor. They don’t even deserve one star.

Aes Cyprium: You'll pay whatever it takes to return an 11% corporate profit. You can freeze to death or die of heat exhaustion for all they care. Money. Money money money.

amiee spangrud: Absolutely will not negotiate with you on your bill, so don’t even try. Their staff is very rude and snarky as well. If I could give them zero stars, I totally would.

saiyan warrior: Company is absolute garbage and is stilling from the citizens of Independence. Some how even when you use less electricity that last month you bill still goes up. Less than a 1000 Sq ft house (about the same as my old apartment) and I've got 400 plus electric bills. I never had one over 130 when I was with kcpl/evergy. There is no customer service, they intentionally do not answer the phones when called and when they do they dodge the question and lie to you. I have cameras all over my property and they said they sent a reader out every month. This is not true ive lived here for 2 years and seen 2 meter readers the entire time and both the bills that they sent someone out where cheaper than the bill that had what they call "assumed usage". This company is build to screw you and nothing more.

Luci Lux: Extremely unimpressed. Very unprofessional. Doesn't know what their doing at any given time. And I don't even HAVE power yet and already not impressed.

Aaron Porter: Plan to spend at least 30 minutes on hold every time you call. They admit that their website and system are both incredibly broken.

Timothy Wolff: Power went out last night due to the storm supposedly. The power survived the onslaught of the storm around 615PM and didn't go out till 15 minutes after it had passed. Anyhow, I saw a crew working on it around 2AM and was thinking that it would be restored shortly after. I woke up at 6 AM and the crew was gone and no power restored. Evergy would work throughout the night to restore power to their customers. Still no power before leaving for work at 7AM.

David anway: Staff is always helpful and have never had any problems.

Trevor McDowell: We are going to move from this city because of this company lol. They’re SOOO bad and their customer service is awful, like getting someone on the phone is impossible. Their pricing is ridiculous and they don’t even produce their own power, they’re just a middle man between you and other providers meaning you pay extra.

Hannah Paxton: Extremely unprofessional, I called every dya for the past week cause I need to switch the bill to my name and nobody will answer the dang phones, i was on hold for half an hour each time and still no one came on. If I could give negative 5 stars I would in. a heart beat.

Marie Mader: Makes you jump through hoops. Just work with me already. I have a life and don't have time for this.

Mica Pledger: NOBODY ANSWERS THE PHONE!! they must don’t want my money I’m trying to start a service

Boj: This is hands down the worst company I have ever dealt with. They overcharge for their services because it's a monopoly, they were investigated by the FBI, and if I could I would give it negative stars. If I didn't have to deal with them I never would, and no one ever should if they don't have to.

Mr. K: Rude. Threatens to shut off service and seize your home. Often demands that we remove all fencing 3property. Workers caught kitting pets from other side of fencing. Get everything in writing and record every interaction.

Kyle Glenn: They overcharge us on anything they can. They need to stop raising rates.

Crane Industries: Worst service I have ever experienced in my life. You can call for hours on end and never reach a human or be helped.

Lab Rat Sparkles: F-Ing Scam Artists!!!!WE Have to call them every month TO EXPLAIN to them their billing ERRORS and do the math FOR THEM every time.Its like theyre doing this on purpose or something. Discusting . I wonder how many others thet are overcharging and getting away with itREAD YOUR BILLS PEOPLE . DO THE MATH . THESE ARE SCAMMERS!!!