Best Karma Dealer Independence Near Me

Sarah McIntosh: I purchased a vehicle from this location in October of 2022 and sited multiple (minor) issues with it right off the bat (only 1 of which was ever corrected). The passenger side external turn signal light still pops out of place while driving (could EASILY scratch the paint) and the clasp on the inside of the trunk that holds the door to the jack closed wasn’t replaced, just put back, so that door still opens. I purchased MaxCare for 5 yrs and that only seems to have been worthless!! The radio cuts out for absolutely no reason, the GPS switches from miles to kilometers at random and says the speed limit’s 85 in a 30mph zone or 105 in a 65. Then all of a sudden, it started throwing brake system error messages at me!! They can’t fix any of this “in house”. I have to take it to a dealer to have it looked at and corrected. Now today, my car won’t lock using the key faub OR the button on the inside of the drivers’ door!! I CAN’T LOCK MY CAR!!! They key faub is around my neck, NOT in the car. The spare set is in another city.. I wouldn’t buy another car from this place if I HAD to and MaxCare is a joke!!!

William Anderson: The whole experience was very well organized. The process went very quickly and we left 45 minutes later with check in hand. Carmax paid us the price they quoted.

J S: So freaking easy!!! We wanted to sell our car, so we called, asked a couple questions, and Bam, we sold our car. 30 min. In and out. And we got what we wanted for it.

Lyle Wolfe: Was gonna look at a new car here but hearing about Brad made me not want to

nobody important: Won't recommend this place the employees make fun and insult customers when they don't think they can hear them. Yes I heard you. No I won't be returning nor recommend anyone going here based on this.

Brent Mizell: I sold a kia soul and it went very easy, I figured the onli e quote was going to be a little high so I was expecting a lower rate, and it was just at the price I figured. Transaction took a total of about 2.5 hrs and I was out the door, they even called an Uber to shuttle me back to my place.

Kenneth Lain: This review is worth reading! First and foremost, Carmax is an incredibly honest company. They had sold me a Mercedes benz, which had unknown damage to the frame. When they discovered the mistake, the team at Carmax jumped into action and moved mountains to make it right. Came in with a Mercedes and left with a brand new Acura, and my payment went down! Carmax could have easily screwed me over, and i wouldn't have known any better. But that's just not how Carmax and thier team rolls.If you are looking for a car, ask for Chris J. He's one hell of a guy. Matthew, the manager, was amazing also!

Michelle Brown: Don't trust their online quotes and the staff was not helpful at all. I couldn't get the car up to them by the 7 day deadline but I made an appointment by the deadline, for 2 days later and they gave me $1500 less because I couldn't get the car there in the 7 days. I even took my quote and appointment emails and they would not honor my quote.

Nathan Dodd: I love the car, but I do have a leak coming from the backside of the driver's window.

Lea Ward: The buying process here is so simple and streamlined, and I love that they send everything off to get the tags for the car.

Josh Bell: Staff was very friendly and helpful. Great experience.

Nichole Gress: We have gone through CarMax before so we knew we would have a good experience, however.. I was not near as impressed this time. The sales rep- Steven was not helpful at all… was quick to shrug us off when I asked if there were any other cars within range.. we had one transferred but when a couple days after it arrived and we were still deciding (we had to find insurance) he kept texting to ask if he can close it out or cancel it. However Sharon who helped us finish up the deal and do express pick up was extremely helpful and seemed genuinely excited for us! She is the only reason we would go back again!

LGreg1000: Loved it!

George Pettigrew: Had to return following a trip to the courthouse for additional paperwork we that was not disclosed initially. Attendants were very kind and professional. Love the car!

Tammy Rivera: Amy Waters was amazing and got me into an amazing car. The process was quick and easy.

Kaylee Burt: Horrible. Horrible. Horrible. Was offered $2k-$3k below the cars KKB value (which is usually low anyways). Horrible customer service from appraiser who acted like we were stupid.

Alexander Yil: Everything went smooth & workers continued where the last left off.. very good communication skills with each other & me. Everything was explained simple put no need for second explanation. Thank you CarMax staff & crew!

Mousab Hamid: I was going to purchase a vehicle but after what my friends went through a situation with the salesman it made me change my mind they were racially profiled and I’m really disappointed that they had to go through that.

Dylan Bollinger: I have been trying to get the Independance CarMax location to provide mats for the vehicle I purchased, and they have not done so yet, and it’s been almost three weeks since purchasing the car.Additionally, the car was not cleaned when I picked it up. They said I could take it somewhere and they’d reimburse me.They haven’t been the most responsive in resolving my issues. I welcome the opportunity for them to reach out to improve my experience and if they do, I will happily amend my review.

Spencer Lutes: Harlie made the whole process easy and amazing. We noticed a small issue after we had the car a few days and they took care if it no problem. Also took care of the sales tax..Great car!

joe green: Don't do it run. This place is terrible they doctor up cars to get them out. The door put a little bit of Spit on it to shine it up and get it out all of there cars have 200000 on them which means you're buying a problem And they are prejudice

Ryan Shafer: Ron has great energy! Worked with me while I was in a bind and got me rollin in less than an hour!!!

Justin Helgren: Appreciate the new car, Brad and Ron

rene thomas: Good place to purchase a used car!

Big Dee W.: No credit no problem they will get you on the road plus they have a decent extended maintenance program. High interest rate and maybe high mileage but you need the help to get on your feet so give them a try!

Brittney Nicole: RON IS THE BEST ! Definitely 10/10 customer service!!

Susanna Renno: Had a great experience with Brad & Ron. The owner Todd was super helpful when I was at my wits end with no hope they helped me get back on the road.

shear trinity: bought a car from here and it started having major problems just a week later. Smh

Georgia Parsante: Loved the service Brad was amazing and helped even after! Great place they were patient also

Tuffco: Ron Wade is the Man! Was in a bad situation. Ron very helpful . Put it to you this way I was in a thunderstorm before I got there. And when I left with the vehicle, it was all sunshine and rainbows .Very nice vehicles, lots of options. so if you’re in a bad situation, get a hold of Ron and his team, they will take care of you

Jimmy Winter: This place sold my wife a car that does not run properly. They promised to fix it. Never did. The warranty they sold us doesn’t cover the fix. Now they want to repo her car because she paid her insurance late. The insurance company doesn’t update the system over the weekend, so it will not show she is covered until Monday. He won’t work with us and wait to check on Monday. He said he was just gonna take the car back. These guys are sweet as pie until they have your money!! USE CAUTION!!!

Raymond Scott: Ron was awesome!

Jake DeMoss: Ron was super nice and super easy to work with. Made the process super quick and easy. Definitely happy with the deal

Susan Remmert: Ron, was very helpful in finding me a car! Nice and efficient!

Kia M: No sir MR TODD don't get under these reviews and lie sir I was never told to bring the car at 9am I was told to bring the car in the morning and it will be taking care of. Never a specific time what I was upset about was the lack of customer service skills. When I told the gentleman I wasn't told a specific time just to bring it in the morning and then he tells me do I consider 11am morning hours yes I do he was being very unprofessional instead of understanding and on top of that a simple phone call would of been nice also instead of owning up to the mistake made with the timing I got nothing but attitude so I gave the gentleman the same attitude he gave me right back simple. Learn how to communicate maybe?

Micheal Schlup: My grandson purchased a 2009 Escape last month, barely got it home when problems were found. Dash warning lights for motor. Still in shop, first thing found was no thermostat. Looks like about another 3000 dollars later he will have it running.

timothy pisciotta: Friendly atmosphere informative

Chloe Williams: They are a very great place to get a car they don’t do credit checks and they are very reliable. Ron he is a really good sales person at cars plus credit Ron was very respectful and a very good sales person

Cheylynn Bias: Ron was nice and helpful when I went to look for a car. The car was affordable and nice.

Logan Wilkinson: Was recommended here by a buddy after totaling my last car. My credit is not the best as I have a recently discharged bankruptcy back in December. Ron was amazing, the process was seamless, and I will definitely be going back here for a second vehicle once I get this one paid off in a few months. Not all the ridiculous fees that instant auto charged when they ultimately screwed me over. Plus nobody pressured me to buy anything here.

Maurice Gay: Second car from DriveTime always have a great experience professional staff great vehicles.

Melanie Howitt: Simple process with no surprises, walked away with what I was looking for at the price point I expected.

Daniel Wyzard: Your employees are extremely helpful. I have a unique situition with income, involving multiple accounts of self employed income. They went to bat for me with a lender that was incompitent and talked some sense into them. 5 stars.

Caitlynn Englebrick: Austin was such a big, he didn’t hide anything about the car from me was very upfront. Very understanding and did everything he can to help find a good car.

Devon Cauthon: Austin was absolutely amazing to work with! I told him exactly what I was interested in and had shown me 3-4 other cars within my price range. Had me test drive a few cars to get a feel of what I was actually interested in, and next thing I know I'm walking out with the keys to my new car! 10/10 recommend Drive time, and Austin if you need a car, located in Independence, MO.

Kim Whitworth: Fast, easy car buying.

Ke'Auna Schiele: Super cool & Excellent !!! Smooth sailing

Andrew Ramber II: Very good experience. Recommend 5 stars. Austin was very knowledgeable and I drove my car home same day. Thanks to Austin, Phillip and all members of the Drivetime Independence team.

Angie Scherer: Very friendly staff great car buying experience

muvaloves3: Grant was amazing! He went above and beyond to get me into a vehicle. Would totally recommend people to come here.

Jordan Armstrong: Austin was amazing help and had a great attitude throughout the entire experience

Michael White: Grant Campbell was very knowledgeable he assisted me with my insurance and provided snacks for my little one.

antoinette dedmon: Wonderful customer service there. Thank you for all you guys and women do. Great knowledge and very honest.

Tabitha Gardner: Austin was super helpful got me into something in my budget and newer!!!

Erica Flanagan: I cannot say enough great things about Grant and DriveTime Independence! Grant was incredibly helpful in advocating on my behalf to get lower interest rates and ensuring I got to go home in the car I wanted! The whole staff was very friendly and accommodating! The snacks were also very good.

davd hendrix: Very friendly, didnt mind answering tons of questions. Very helpfull,down to earth.

Christie Thompson: Grant was very helpful and kind.

Ryan: Grant was great to work with. Stand up guy and walked me right through everything.

Mandy Hagan: Austin made my buying experience extremely easy and stress free. His kind and professional demeanor is appreciated. I have been looking to buy for months. After speaking with him, I finally decided to bite the bullet, and for that, I am grateful.

Kesha Friday: Austin was great and very helpful 😊