Best Hot Bedstone Spa Independence Near Me

Shellie Nunnelley: I had the worst experience and told me a price and changed the price on me, they fried my hair out and did not do my hair like I wanted and I was their for several hours, I will not go again! 😪

S M: I made an appointment for semi-gloss application.I was quoted $40-60 on the phone, which is average and what I’ve usually paid across New England Salons -New York- Philly-Boston-as I travel quiet a bit. But upon sitting down with the stylist I was re-quoted $160-200 citing “a lot of hair” needing 2 or 3 tube “applications.” I was not advised $40-60 is equivalent to “one” tube application. This should be reflected in their price range quote, rather than doubled or tripled after a client arrives to the appointment. Furthermore, the application of semi-gloss is minimally technical. $200-300 is what I would normally pay for when I get permanent all over hair color. Very disappointed their price quotes do not reflect a true range. Blaming the customer is not a professional or competent approach, lacking tranceprancy to pricing their services, and very inconvenient.

Stacia McCloskey: Best eyebrow stylist in KC area!Annette Silkman is the best at what she does. Shape, color, temporary or permanent. I have been a client for years never disappointed.

Rhema Gonzales: Kate was awesome! She helped fix another person's mistakes and really listened to what I wanted. I definitely recommend!

Stephen Losey: The ladies of Bolero absolutely saved the day for my daughters dance after a chain salon bailed on us last minute cannot thank them enough for the awesome job and the emergency appointment. 🤗

Jarrod Derr: I got a MANicure. Justine did it. She’s the best! Made a weird thing totally comfortable. And it worked. Having nice hands was the perfect deterrent. I no longer bite my fingernails. Thanks Justine!!!

Gaylyn Keough: Positive:Professionalism

Christina Huff: I been going here for 2014 and I have had a couple no show so I understand the policy to put a deposit be I have only been asked once to do that so why is it that I was asked the last time I came? I always got the karan vibes there it just didn't bother me until someone wants to throw I'm just trying to follow the rules so if u not white dont go

Barb Taylor: Positive:ProfessionalismAlways a great experience. This salon is clean, beautiful, and all the people are so friendly! Tracy does my nails perfectly every time.

Heather B: Employees are choosing not to wear masks- disappointed. Vibe is old white women. Services available are adequate. PEOPLE were nice, but I felt very out of place, so I won’t be returning.

Michelle Oldham: Positive:Communication,Professionalism,Quality

Diane Magers: The best!

Marcel Goldberg: Positive:Communication,Professionalism,QualityI'm in town handling family business and needed a haircut. I love my haircut!

Ann Horne: Beautiful and relaxing place. Very nice people who work there. The lady who cut my hair was ID 599, I have no name, but she was great. Thank you.

Anna Jean: Positive:Communication,Professionalism,QualityThis was my first time going to Bolero and enjoyable experience! I was greeted by friendly staff and smiling faces. It's a very welcoming place. Ri did an amazing job! I love my new hair! She was gentle and went above and beyond. Mrs Lisa was so sweet and kind! She made us feel very valued. Can't wait to go back again!

Kelley Reetzke: Positive:Communication,Professionalism,QualityLove, Love, LOVE my new haircut! Dana is a goddess! My new cut shorted my "get ready for work time" by 15 minutes! My 'do looks just like I like! Bravo.

lake crookham: Positive:Communication,Professionalism,QualityAmanda is awesome she has done my lash extensions several times and always had very good results have had quite a few compliments on them plan on future visits very satisfied with the results!- Tracy Crookham

Aja Pence: came in last minute on a Saturday for a color correction from another salon and they were amazing! My stylist, Justine, did a great job and was patient and kind when listening to my requests and anxieties due to my previous experience at another salon. She made sure my hair looked the best it could after suffering an awful color experience.The owner, Lisa was very friendly and made my experience even more enjoyable.

Aida Pruitt: Massage therapists were great. I went in for my massage 3 days ago, and I used the gift card my friend gave me for Christmas. I was told by one of the front desk staff that if I used the gift card, that my debit card used for my monthly membership fee wouldn’t be charged. Well, my card ended up being charged because my monthly fee was taken out of it the day before my appointment, even though I used the gift card. I called Massage Luxe and was told that they will not be refunding the monthly charge back to my card, so I cancelled my membership today because of their unwillingness to honor their word or my wishes.

Jannette Taylor: Very pleased with the job.

Erik Camacho: Got a membership back in Sept 22. When I signed up I asked about the cancelation policy. I was told any unused massages that were paid for I would be able to use. I asked for how and was told they do not expire.Well fast fwd to 24Mar23 and I went in to cancel my membership. I was asked if there was a reason. I told them do to work I don't have time to schedule appts in advance and by the time I know my schedule they have no openings.They started the cancelation process and let me know the accrued massages had to be used within 60 days of last billing statement. Since it was almost time for next payment I actually had 30 days to use the 5 massages. I told them what I had been told and they said it was incorrect. I then stated if I was unable to schedule a single appt in 5 months, it's highly unlikely I'll squeeze in 5 massages in 1 month. She let me know it was ok that I had and additional 6 months to use them(and pay a $20 fee) or gift them and whoever uses them pays a $20 fee. I asked for a corporate number to further discuss this and she replied she could grab the manager Riley for me. A young lady came out, never introduced herself and said you wanted a corporate number here you go and wrote it down for me and walked away.I called the number and the prompts directed my back to the store since they are franchises and need to be handled at the franchise level. I called the store back and asked for the manager. Riley picked up said she couldn't give out numbers when I asked for the owner. She said she had my information and would pass it on to district manager and I would get called back later that day or the next day.No phone call as of yet. Called the store again got a different girl and she explained the DM has been in meetings that's why I've received no phone call. Apparently she can only when she is in that specific store. She said sorry, she has my information and will give to the DM next time she comes in. She just doesn't know when that will be.This is a horrible way to run things. You are really going to charge someone to use a service they have already paid for and then give them the run around when the question it.

Toni Stroup: Adam is a deep tissue saint

Michelle Smith: Jeremy is the best, been going for about 2 ½years now, he makes you feel totally comfortable. I wasn't sure how I would feel about a guy massaging me, very professional.

Shirley Ware: Enjoyed my massage & lady did a good job. Very relaxing

Allyssa Turley: First time getting a massage here. I wanted to like this place but the 2 places I wanted massaged she didn't do ,even after I expressed where I wanted her to focus on. I paid for a deep tissue and it was not a deep tissue. Pretty disappointed

Spencer Clinton: Called to schedule a massage, spoke with “Becca” the district manager. I was a member with the monthly massage program, when I canceled I was not informed of a “60 day grace period” to use my massages- I was specifically told they stayed on my account and I could use them whenever I wanted. She informed me that was not the case, and that there was nothing they could do for me. Very frustrating because the only reason I cancelled was because i was TOLD BY THE EMPLOYEE that I was able to use them whenever. Poor customer service not being able to honor what your employees have told your customers. I’m disappointed that they would rather suck your money from you than do what is right. Go somewhere else there are much better massage places with WAY better prices. Wouldn’t recommend a money hungry business to anyone!

Christy E: Amazing massage! Thank you!

Jodi Petersen: I have been to a few massage luxe before, and my massages are usually pretty good, the facial I got was amazing , but the lady who did my massage completely hurt me and made it worse , she acted like she didn’t wanna be there I asked for a Swedish and it felt like a deep tissue. I ended up feeling worse than when I went in and took about a week and a half to get the knot out of my upper back that she didn’t get out , I had to use my massage gun so that I had to avoid going to the hospital that’s how much worse it got !!! Completely disappointing, won’t be back to this location.

Keri Neering: Massage was great. Front desk didnt explain everything correctly which ended up costing me more. Sorry sorry sorry. Pay us. Not coming back

Nicole Gabel: Watch your account closely!

Sethyboy42: Great massage

Melissa Winnie: The receptionist was professional and friendly. Paula is a wonderful esthetician. Jeremy is an awesome massage therapist.Thank you all for pampering me!

Delana Sukra: Enjoyed it

Petr Krasnoperov: Good experience

Sarah Wallace: EDITEDGreat massage BUT bad service. I was sold on a monthly massage package for a discounted rate. I asked specifically how long I would have the massages for if I were to cancel, and they said that they would not expire.I canceled my massage package like I planned, but was told I had to use my massages within two months of purchasing it. I specifically had asked how long the massages would last because I don't get massages often. I figure that if I give the place a call, I can get a 3 month extension or something, no problem.Yeah, it was a problem. I explained my issue kindly and then got transferred to a DM who ended my ask for an extension with "we can't extend your massage because that's how it is in the system." I pleaded more, saying that I was given wrong information, but she would not budge. She did not try to gain back my business in any other way. She could've offered any sort of reconciliation discount or something, her hands weren't actually tied up by the system.Bad customer service, focus on one-time revenue instead of long-term customers, badly trained employees who give the wrong information (or maybe it was on purpose, I wouldn't put it past them)- I'm not going back.UPDATEAfter calling and complaining and three times, I finally did get a resolution. It took too long, but they finally listened, and I appreciated that

D S: Massage felt great, just would have liked more deep tissue on neck, legs, and back.

Inga Linko: Was there first time.Very neat place. Friendly customer service .More important. *if you want deep massageAsk for Jeremy Anderson.Special thank you!!! Best deep tissue massage I ever had!!!I ell definitely go back!!!

Thomas Moore: Food was great service was slow due to shortage of staff