Best Holding Company Independence Near Me

C Wiiin: The new website is terrible. I can view my bill amount, but I can’t view usage. I also can’t pay my bill. The website says you can only pay open invoices when I click on the NEWEST invoice?!?!? Ridiculous. I’ll have to go pay in person. Also, $3.50 for paying by card? Greedy!

Darren Goin: Could you make it any harder to pay my electric bills? Being able to afford your overpriced electricity is already hard enough.

joey smith: Next to nearly impossible to ever reach anyone there . I been trying to get my refund from my deposit back for two months .City of independence why even list a phone number to contact if your not ever going to answer 42 minutes today alone on hold .

James Carneal: Great customer service!

Charlie Goodrich: Website screwed up. I guess everyone has to sign up for a new account. Here to pay the bill. There was a line but it moved quickly, kinda. Teller was friendly.

Julia Long: Will not answer phones. Have called twice waited once over an hour and 30 the next time. And still no answer.

Dianna Schafer: I have never had trouble playing my bill when I put my numbers in it tells me I don't have an account with them

Hannah Clevenger: You would think with how money hungry this company is they would make it easier to pay your bills! The new website is ridiculous and just simply won't even load!

Michael Casey: Your new payments system is trash. You guys are trash

Casey Traders: Thanks for changing your billing system. I had it figured out and now you made it six times more difficult to use and no one's ever available to help you. Y'all are a joke. This company is a joke. The employees are a joke

Joyce Whittle: Bill is so high, something has to be wrong somewhere. Can't get help until you get a shut off notice, then there's no help to be found and your out of time. People might as well give up,

Jessica Mcclain: Does anyone know what I can do about this? IPL came to my house today while no one was home and pulled my back gate open. Breaking wood and ripping up my grass to get it open. Then drove a truck into my back yard and TORE UP my yard leaving tire tracks so deep all through my entire yard. Then left leaving my gate open and my dogs got out while no one was at home. I am sick over this and don’t even know who to contact about it. My back yard is a mess now 😞.

Jeff Herrman: Had to call to set up for average bill pay. Where other utilities like Evergy you can do that online. Was on hold for 35 minutes. The lady that answered was very nice but informed me that my balance had to be zero so you must call on the day that your payment for that month goes through or you can't do it

Stephanie Stanton: Wow, barely use any electricity and I'm charged 250 / month MINIMUM. Nobody can afford this. Then they are ALWAYS short staffed so where's my money going!? CLEARLY not to hire anyone to answer the phone because I'm currently on hold for over an hour to just report my bill was paid. The website is archaic, so clearly our 250/month bills aren't going to upgrade the web design. Maybe the amount of money we waste on electric bills (robbery tbh) should be looked at as inhumane.

jackson g.: Does anyone actually do their job? Everytime I call I sit on hold for over an hour. I can't even reset my password via the website they want you to use.

Nathan Brenizer: Let me preface with what I'm about to say with this; I readily admit my faults, and I accept plenty of culpability with my current situation.As of today, Saturday March 25th, 2023, I currently have no power in my home, and for the foreseeable future, I won't have power until I can get together enough to pay what I owe. That said, we still have nearly a week until the "cold weather rule" expires, and within the next week, according to the forecast I am looking at, we will dip below freezing twice in that week. I was NOT given the 96 hour notice per the guidelines of the Winter Disconnections Guideline set by the Missouri Public Service Commission, and in fact when I respectfully asked the serviceman if I would get a door hanger tag or some other notice, I was rudely told they only did that during cold weather months. I was actually disappointed with this interaction because other instances, I previously had pleasant exchanges with these workers.In regards to the office staff, in terms of yesterday when I went to talk to someone, the woman was nice, and I had no issues. She was actually quite helpful and pleasant, all things considered, but that is not always the case. In fact I've often had problems with the attitude and lack of empathy. It could, perhaps, be due to the fact that in a city with a population of 122,000+ they seem to have less than 10 agents to operate customer service in:re billing. It's worth the gas regardless what corner of independence you reside in to go, rather than spend 45+ minutes on hold, only to deal with someone so thin skinned(in customer service?) that should you accidentally slip a 4 letter word into the conversation they can/will end the phone call.If the City of Independence cannot properly manage their utilities, they need to pass the baton to someone who can

Jason Porter: Very lacking in customer service to say the least.and why is it that independence utilities is not able to change the verbiage of the bill payment & add BILL PAY to it, when other utility service providers in the area did so in a matter of days.It would be great to be able to add my bill payments to Experian boost...

Felicia McDonald: The worst utility company ever!

J Carney: Worst utility company in the world to deal with 👎. People shouldn't be forced to have to deal with these crooks.

lateefah gant: You know I'm having a really hard time believing these meter reads, bill skyrocket when hardly any water is being used and hardly any lights being used. These companies sure know how to hit you hard around the holidays. I don't agree to these charges. They are all lies... CAP