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Sean Solomon: Ok gym, been going here for years. Back when it was 24 hours gym. Only issue l I have is the staff, I was working out one day and one of the staff literally yelled at a member for working out, I though that member was doing something outrageous but all that member was doing was working out. That isn’t how you talk to any adult especially someone who is a member. That almost made me cancel my membership altogether because that can ruin someone workout. People come here to de stress not add stress and get yelled at! Secondly I heard theft might happen here also, I hope that isn’t true because that WILL make me cancel. I will gladly go to Woodside which has everything plus more. Other than that gym is decent. The people that do there are nice.

Adam Wilcox II: Lots of equipment and amenities, polite staff, & nice people. I'm very happy with my memberships.The whirlpool has been down the last 6 months, & doesn't show much sign of improvement in the near future... Staff is epic, which counts for a lot with me.

John Settler: I enjoy going to this gym, and the workers are very nice.

Kris Knaup: This location needs to do a thorough review of their manager or finance specialist and see where all the money’s going. Charging $80 a month to a few hundred people and 0/8 of the mens showers work. Either someone’s pocketing the money or this location is very cheap. Take care of your people that are paying your bills and making sure you have a paycheck smh. If you want a new manager or financial specialist get in contact. There should be some accountability

Some Guy: It's 'ok'. Lifetime Fitness facilities are light years more advanced and definitely cleaner. But they close at 10pm. Genisis is open 24 hrs almost every day.

Aaron Lewis: This is a platinum gym.. This is an absolute disgrace that your manger of this club does not take pride in the club he is running, and he is only worried about signing new members. I have addressed my concerns about issues to the young man and he shakes them off!! I am not sure how you guys can move this club to a platinum gym when you have mold growing in your steam room,in multi places,exposed wires,and a hot tub that’s been out of order for months. Lisa is phenomenal and does the absolute best she can,but the upper management is a joke

Miasha: I thought I was the only one scammed by genesis but based on these reviews I wasn’t the only one. Originally went in for a 3 days pass. Person told me I could get a month to month membership if I signed up today. Once I signed up I began getting weird messages about needing a trainer and calls literally every time I would leave the gym and not generated auto messages . Typed out messages paragraphs. It was very weird I asked at least 10 other people if they got the same messages they all said no. I also didn’t know you were able to take a customer personal information for their system and call & text them either. Seems like a breach in security but once I tried to cancel what I thought was a month to month membership. I was told I was in a 6 month contract and i would get a call back . The people in their “headquarters” do not ever call back so don’t wait on a call back you’ll have to keep calling. Because I kept getting charged 50$ for over 9 months . Luckily they gave me a refund for 200$ for the months outside of the contract. But this place is a complete scam. They just want your money and will hassle you even when they know it is an employee issue and not a customer issue. I will never ever go back to genesis they do not care about their customers

Serina Rowan: This was my home gym when I started working out at 24 hour fitness.

Lori Kaleikau: Great staff. Friendly environment.

Cassie Cunningham: I used to love going here.. now the gym is so insanely crowded that I can’t actually workout. Customer service is terrible and couldn’t help me cancel my membership, instead charged my account for 2 months.. called back the first time and they told me it was a yearly fee and I wouldn’t get any more payments. Called back the second time they charged me and they denied that I ever cancelled my account and made me come back in to talk to the manager and wouldn’t give me a refund. Miscommunications with customer service shouldn’t happen because that’s literally their job

James Kor: I would not go here if it wasn't the closest gym to me. The AC system isn't able to handle the heat in the summer. Over crowded and over priced. Genesis markets itself as a "high end" gym. This may be true for other locations, but this locations always has dirty men's bathrooms, there are always puddles of urine by the urinals. Dirt/rust comes off on the rags you'll use to clean barbells. About 15% of the equipment is in disrepair or broken. They have two water fountains, but one has been broken for two months now. Clientele typically keep to them selves, but there seems to be a trend of people speaking overly loud on their airpods or with work out partners, typically the ones who are there for more than general fitness.

Damien Kimble: Lisa was very helpful with my account. Made updating payment information easy and fun. Very Professional! Nice Job!

Alexis Neal: The prices are lies and months after cancelling they still drafted funds from my bank.

Jorgeorozco3000: I checked the schedule and it said open 24 hours. When I arrive I find that it is closed. it was really frustrating because i drove 30 min.

Tina M Harrison: I AM DISABLED WITH 13 DEFECTIVE INTERBODY SPINAL CORD IMPLANTS IMBEDDED IN MY SPINAL COLUMN I HAVE SEIZURES EVERY TIME I CALL OUT THERE TO MAKE SURE THE POOL AND STEAM ROOM IS OPEN 😭🗣️ BECAUSE I HAVE BEEN STRANDED FOR 3 HRS HAVING MILD SEIZURES WHEN I GOT THERE AND THEY CLOSED THE POOL, SO I CALL THEM FIRST AND THIS BLACK YOUNGER SISTAHS JUST SAID UGHGGGG TO ME WHEN I ASKED THEN CRYING 😭 I HAD TO EXPLAIN MYSELF SHE KNOWS WHO I AM SHE IS MEAN TOWARDS MY ENERGY AND VIBRATION IS HURTFUL, JUST NOW HER ATTITUDE IS HURTFUL 😭😭😭😭😭😭🗣️🗣️🗣️😖😖😖😖😖

Sparkle Davis: Went in for a free trial at 9pm the black lady left around 10:30 pm the black lady was very rude and unwelcoming. The first set of staff w when I first came in was also unwelcoming. Extremely disappointed in the customer service here and after looking at the reviews seems to have been an issue for a while. I will just stick to planet fitness

Debra Washington: This place charged my account for a year after I had already closed my account…. This place stole from me……,

Hugo Ochoa: Creo que los horarios deben mejorar entre los días viernes y sábado cerrar a las 10 una locura y hay algunos que cierran a las 9 creo que deben alargar el tiempo

Rachel Rutledge: Client relations are a failure here at Genesis. I signed up for 6 months of personal training, costing me $250 a month (1 hr. a week) and to me that's a lot of money! I didn't remotely get my money's worth. I was thrown between 4 different personal trainers during that time span, the training was inconsistent, and there was no plan in place for me. Additionally there were no progress milestones or check ins. My trainer would cancel last minute multiple times or not show up which became incredibly frustrating for the mass amount of money I was paying for this. At one point I had two trainers at a time and they didn't work together or discuss what they did with me each week so I ended up with repeat exercises. There was no structure and I would rate the professionalism a 2/10. Once I asked for my money back for the remaining sessions (since after covid and trying previously to get my money back I decided I never wanted to do this again), I was rejected. I am leaving the gym and just want my $325 of unused sessions back. They stated they do not offer refunds even though the disaster of my personal training experience was 100% at the fault of the gym and trainers. Even after speaking with the regional manager, he only offered me an "upgraded gym experience" even though I already put in my 30 days and told him that I am leaving the gym. I am losing out on over $300 of unused sessions (my money is just sitting there in my account and I can't get it back) that the gym will not refund at the fault of their own. Regardless of the situation they state that it's a no refund policy at Genesis. I fully understand no refunds if it is the fault of the participant but with all of the cancelations and headache I dealt with, the company should make a better effort to show professionalism and focus on customer satisfaction. If you are looking for a solid personal training experience, save your money and do not sign up for it here. The gym itself is fine but the client relations and professionalism do not go hand in hand with the cost. The one thing they do have going for them is the cycling classes. Those are wonderful.

Gavin Williams: Went in December 5th to workout with a friend and just wanted to get a day pass for twenty. I was told by Justin that a monthly membership is 60 and would be a better deal even if I only came a few extra times. I asked about the starting fee and was told there were none. Fast forward to my second month and I've been charged three separate times for 79 dollars. I have gone in person and called THREE different times but cannot get a straight answer on what the charges are for. I should have known better since this is Genesis and no matter what city, they operate the same way. Give your money to another Gym that does not use horrible practices to lure people into memberships.

Thomas Hammon: So far so good really nice place right in the heart of the historic plaza district in KCMO.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury …More

Robyn Kendle: Overcome with an awful smell when entering the hotel. Staff was friendly, and very helpful. Drinks from bar were well crafted. Room didn’t smell like the main floor, but was stuffy. Bathroom was full of hair. What sealed the deal for me was the comforter on the bed. I’m guessing this is blood, but not sure.

Brent Winterberg: I was there for a seminar, not an overnight guest. Facilities were clean and staff friendly. The only problem was trying to get into the hotel from the parking garage. Required to call security to get in, and they don't seem to be right there monitoring it, so it took a while each time.

judi jewell: So disappointing! Hotel desk staff terrible. If you have a truck valet park because you have to park on the roof and the door into the building doesn't not work. Valet staff great. Our room was ok but not totally clean. Bugs on the floor between the furniture and the walls. We choose not to look under the bed. Staff did not care to do anything after multiple requests. Do not waste your money at the IC. Stay at a different hotel in the plaza.

galena Ellis: This place is perfect if your looking for a quaint, cozy, and clean hotel

Isaac Urrutia: We love it here, however , go out and enjoy the food on the Plaza in other words do not eat there unless you have to, nice place great view from our room

Jeffrey Gonzales: Location was great and the lobby and common areas felt like old fashioned luxury. But once you got to the room it was not luxurious. I found more than a few black curly hairs on the bathroom floor, toilet, and shower. The bed didn't have a fitted sheet, it was just a flat sheet over the plastic sheet. The restaurant was sad. I ordered a salad during the lunch rush of only 3 tables. The salad took 20 minutes to come out with no dressing. I asked for dressing and waited 15 minutes but I had to go. I was still charged $18 for that salad. I give 3 stars instead of 1 because the location is great and the bartenders were fantastic.Rooms: Dirty. Gross. Not well maintained.Food & drinks: Food was sad. Drinks were stellar!

Ken Hetherington: Unexpected and welcome upgrade to a Presidential Suite for a 9 night stay. But overall definitely not 5*. Mostly 2* with mostly bad service and restaurant manager the most rude I have encountered anywhere. Food: appalling to very poor. Total lack of staff inc agency staff without knowledge of standards. A few exceptions but overall bad! Very poor communications so hotel problems, of which were many, were not forewarned or explained. Major problems with telecommunications systems- especially phones but also sketchy internet. The exception was Club Lounge Steward - Don who understood guest satisfaction and went extra mile to make guests feel special and provide a great ambiance. Nevertheless the food in Club Lounge was appalling in both quality and range - Inedible! I surmise hotel lacked competent chef(s).

scott caldwell: Great hotel right off the plaza. Perhaps a little outdated, but the service and view of the plaza is stellar.

Lynett Cross: This was a great location for my business conference. Plenty of restaurants and shopping within walking distance.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Ashley Coursey: The rooms were so quiet and the balcony view was amazing! The staff was also super helpful and friendly.Noteworthy details: Beautiful balcony view.

Megan Roedel: We have stayed here numerous times and it has really gone down hill. The staff are great but the room was absolute garbage for the price. The air conditioning was set at 72 degrees and you can't adjust it, the wallpaper is pealing off, stains on the carpet and furniture, the exhaust fan in the bathroom doesnt work, and the bathroom doorknob kept coming off. We won't be staying here again.

Masa Kanayama: I stayed in this hotel few times before. But this time, the service was terrible at front desk. The front desk person does not even know the room category I booked and she assigned to me two steps down graded room despite I paid the price. Finally the manager came in and corrected her mistake. The room balcony needs to be renovated since there are mold like green stains in the balcony. Overall it was a disappointment stay here. This is not the same intercontinental I knew before.

Bill Holbrook: Was upgraded to a king suite. Room was big with two balconies and two full bathrooms. Staff was very attentive and quick to help however they could. The area is nice and plenty to do within walking distance.A/C in bedroom was not working but they had someone come up immediately when I called the front desk to inform them. Will definitely be back!Pictures are from the concierge lounge and from the two room balconies (5th floor).

Nathan Cabeen: This probably the most expensive hotel I have stayed in and also the worse experience I've had. No ac in the room, they came in to fix it and it still didn't work. Told us they'd meet us at a different room. Waited 30 minutes and they didn't show up. Finally got into a room with working ac 3 hours after we checked in. They refused to give any kind of a refund and barely apologized to us. Would not recommend and will not be back.