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Beautiful Queen: This is the best CVS. They always contact the doctors to get your prescription filled. They always make sure that you are well taken care of. I give them 5+ stars.

Halin Swan: They do not know how to answer a phone and they are always in a bad mood.

natalie myers: Couldnt get anyone to asnwer the phone in the afternoon the day prior then was hung up on. Called this morning at 0830, no answer for 20min then placed on hold for another 15min before I had to hang up. Extremely frustrating and unprofessional. I'd rather they told menthey wete busy and to call back in a little while.

gina webb: First time here for thepharmacy and it's awful, they don't answer their phone so came in and they didn't even start my prescription and don't have it in stock.

Al Garcia: Very hard to get the pharmacy to answer phone. Been trying past 2 days. This is third day and still waiting for 13 minutes.

Kim Waisner: Prescription drive thru was fast and efficient. Thanks

Jason P: Surprised about the negative reviews. I left the CVS at 1315 W 23rd Street because their pharmacy was always an hour long wait even if you were next in line and they never answer the phone. This CVS is just better; it's bigger, things are spaced out more. It's cleaner. The people are more friendly. Just everything about it is better. Switched my pharmacy here and hoping the good luck continues..pharmacies are a PAIN right now.

Jordan Malhiot: Just rude. The workers are rude about the machines messing up then cant be bothered to help you.

Kaylin Dunkin: The minute clinic is horrible. There are never any times available. The CVS at this location is not community friendly.

Paula Weddle: First they NEVER EVER, in 12 yrs had all my medications in stock. The new pharmacist is argumentative and just plain Rude. Switching Pharmacies again. This place is awful.

Sarah Borum: The store hours say 10 pm. But they close way earlier.

Alyssa Graves: I got the Covid rapid test done on 12/29/2021 and I got told I would know the results in 30 minutes. Hours went by and I still didn’t receive my results, so I called and I got told I was positive but on my chart it didn’t show that and I also needed proof for my job. On my chart, It just showed my appointment and the time. So, I checked on my chart again today and it showed I missed my appointment. So, I called the minute clinic and the lady basically said she has no idea what is going on and why it shows that on my chart. Then, she began telling me it could take up to 24 hours to get my test results. (But it was a rapid, so that doesn’t make any sense) So, all they could do is retest me (which there is no availability). So moral of the story is, THEY DON’T KNOW WHAT THEY DID WITH MY TEST OR WHO THEY GAVE MY RESULTS TO☺️

Patrick Welch: The store as a whole is okay, a little understaffed, and they seem to have a high turnover rate. I’m real problem, and the reason I gave them one star is that pharmacy. My mother get a prescription there and they have is. I have since transferred that prescription elsewhere. Just tonight, my mom wanted me to pick up her prescriptions for her that she had ordered a couple hours prior. The pharmacist tells me that they’re not ready yet and that they might be ready later tonight or tomorrow. I asked if he could expedite since I was already there, in a condescending tone, he just repeated, later tonight or tomorrow. I could almost understand this if it had been busy, but it was completely dead that night.when people are depending on you to provide life saving medicines I’d expect a little more tact.

Francie Graham: I went to pick up my prescription and asked for children’s Tylenol with my order just because I saw a sign hanging by the pharmacy window saying now sold at drive thru and listed under it is children’s Tylenol. It would of been convenient to have both. The lady at drive thru said she couldn’t leave the pharmacy to get children’s Tylenol

Sheila Fryer: If your sick Don't go there they don't care if your sick or not

Kamaria Harvey: This pharmacy is terrible. They will make you wait forever to pick up your prescription, and they’re rude. I will no longer use this pharmacy. You have better luck using the drive through, but then they will ask you to come back. I wish I could rate this place a negative star.

Kat D: Nice employees! Quick stop for essentials..

becci smith: I love CVS I am always saving money when I go there almost every time I go I earn extra bucks. The cashier's are super helpful and nice. They will do their best to remind you that you have coupons that you can use on your purchase also which is awesome.

Shelia Snyder: If I could give this stor negative stars I would. Mostly for the pharmacy. Soo slow, and so rude!

Freddy Love: Unprofessional

Charlie Goodrich: Basic Thrift store. Liquor, Pharmacy, Clothes, exercise gimics. Nick Nacks, Medical supplies, Terrible collection of canes.

Jess Wolz: This store is horrible. My husband and I switched to this pharmacy after being with Walmart for years. Clearly that was a mistake. They not only are not helpful at all, they never answer their phone either. That goes for the front of the store and the pharmacy. This store seems extremely incompetent... I'll be switching again.

Julie Harding: The CVS pharmacy at 1315 w 23rd Street before it combined with the other CVS store from 23rd & Lee's Summit Rd was spectacular in filling prescriptions in a timely fashion now they are always behind, but most of the staff I interact with are great.

Lynda Henley: Found what I needed plus picked up my prescriptions.

Tabitha: Closed 10 minutes early Sunday 8/7/22

Jimi Sims: Never open when they are supposed to be.

Sylver Wolfy: It's 6:45 pm on 7-10-22 Google maps states this location as being open until 8pm. So why are the doors locked, lights off, and store closed. I wasted my gas time and money because someone is too lazy to update the store hours online. I'm very irritated.

Andy Jackson: Navid is awesome in the pharmacy! Very friendly and helpful.

Mark Lyon: The store has always been more customer friendly than any of the others. We tried the one on the corner of Lee's summit and 23rd. That would be the East 23rd Street store and it was terrible way overcrowded. People are so overworked, they're angry. Especially one of the older women who works the window at the drive-in. I think she needs a vacation. It's for that reason that we went back to the West 23rd CVS location and from what I hear now CVS is thinking of closing that one down. From what I understand it's because they want to get these giant health hubs now instead of the old customer friendly drugstore where you can pick up prescriptions with a smile. Does CVS closest this location down you're losing one of the best locations ever for customer service. Kudos to the entire staff who works there. I hope you're not next on The chopping block....

shannon cantrell: Wow !!! This is the first pharmacy I have found that they care about the customer service and and the person themselves!! And will help anyway they can!! Loved love this pharmacy staff! The store inside is also good

Mandy Boyer: This store was full of pleasant surprises. It was super clean and the staff was fantastic. It's not very often you go to a store where the employees go above and beyond with their helplessness and friendliness. Very impressed with the whole experience.

Ashley Wright: You guys should really change your hours on the website

Mintymonkeynuts: And it's Similar to Walgreens

Brian Sword: Great service...professional and polite.

Tony Myers: They were unfriendly and didn’t answer any of my COVID-19 questions. Old man seemed clueless. Had to repeat myself over and over🤷‍♂️🤷‍♂️

Kyra Ronchetto: Your online hours are incorrect. Says you are open until 10pm but you really close at 8. This is at more than one location.

Sage C: Today my mom went in to pick up a prescription and the pharmacist was extremely rude, bad made my mom feel like an inconvenience, which ended up making my mom cry, and she doesn't cry EVER.I will be filing a complaint with this store. Along with long wait times to pick up a prescription, the pharmacists don't seem to care.

William Rodas: I arrived 15 minutes before I went to the vaccination box and I had my appointment they filled out the card for me and I prepare the utensils and I did not know when I was vaccinated hahahaha super great I highly recommend them , The girl who vaccinated me has super delicate angel hands 🙌

Vanessa Flint: Ive always had wonderful service there. Any time I might inquire about a certain medicine they dont carry per say or have stocked on the shelf the pharmacist are always super willing to check and see if it can be ordered. Ive never had bad service there ever.

Lana Ritchie: The pharmacist and his staff are nothing short of awesome. They go above and beyond to help. Sometimes the wait may be a bit long, but it's worth it for the customer service.

corzet hall: I had the most AMAZING experience at this Walgreens today. Life can get very busy and it’s important to stop and really thank people for wonderful and awesome customer experience. Mr. Karmen was soooooo very polite, respectful, patient and kind. He’s a Pharmacist at this location. He helped me get all my prescription’s set up on auto refill which will help me a lot because I take several. He pulled me to the side and took the time to patiently go over my entire list and for that, I’m TRULY GRATEFUL!!! Mr. Karmen, I pray you see this review and your Supervisor. It is important for individuals to know when they’ve made a difference in the life of someone else. And that is EXACTLY what you done for me today! I pray the LORD will continue to give you a wonderful and compassionate heart as you a truly making a difference. Thank you again for a job well done. I give you 10 STARS!!!!! Love Mrs. Hall

Helen Novak: Always have great deals in their weekly ad.

Mac Thomas: They have customer service, if you have the time to wait for it. Even using the Express Delivery option, online, which gives you a number to call with any questions; I was just transferred to the store, with my question. So far, I have been on hold now for 20 minutes. 3 callers ahead of me, 2 callers ahead of me...still waiting. I would go there directly, but I am long distance, attempting to keep my mother's medications filled in the store's area.

Erin Binney: Got calendars for Christmas, supposed to be ready last night. Came in Christmas Eve to pick them up. Order not done. The pictures printed wrong last night, never got a phone call about this yesterday so we could remedy the situation. Stuff happens but if your equipment breaks you are obligated to call the customers so they can go elsewhere for other alternatives. It shouldn’t be on me coming in 12 hours later and finding out nothing has been done. Don’t guarantee same day pick up if you can’t follow through.

Jenny Maupin: This store was awful. It took me forever to find someone to help me. When I finally did, she was short with me. Wouldn't look at me. Too busy typing. Sighed because I guess I bothered her. Was there to get several items. Left and went across the street to CVS. I recommend you do the same.

Vickie Thompson: The Pharmacist, Heather, is extremely rude and not helpful at all. I understand policies change, however, you’re job is to serve your customers, and when a 72 year old man needs his medication refilled, and I call for him because he is my father and is deaf and cannot hear over the phone, and you refuse to refill his medications instead of finding a solution-you should probably find a new profession. The lack of empathy or compassion here-or better yet DOING YOUR JOB-is ridiculous. I will no longer recommend this pharmacy to anyone and will be filing a complaint with state board of pharmacy.

Alex Johnson: Waiting in line to get my daughter’s antibiotics and they close the pharmacy for lunch. Yea, no problem, we’ll stand inside while my daughter is sick and just wait. Horrible customer service.

Dan Smith: They rude

Kevin Porterfield: Had an appointment for the covid booster shot at 2:45 after a half hour went up to ask what's taking so long they said they lost my paperwork yikes they all look confused and unorganized back in the pharmacy good thing I didn't get my shot here

K Paws: FYI Walgreens Does NOT give you a $5 dollar reward when you drop off FedEx packages. You might want to tell FedEx to take it off their website then. False Advertising.

Anthony Avitabile: Quick and easy shopping

Jessica Cartwright: What is the point of having an appointment if the Pharmacy isn't going to abide by appointment times for the vaccine? Waited 45 minutes after my appointment time. Didn't receive vaccine because I had to leave due to scheduling conflict. I figured when I made the appointment at Walgreens that I would have plenty of time to receive vaccine and wait the 15 minutes after. Plenty of people standing around behind the counter, clearly with nothing to do. Very disappointing and the worst customer service.

Trinity Borrow: Got Covid tested and the Pharmacist was really helpful and walked me through the process with clear instructions

Chy-ann Rose: Closed over 30 minutes early.

Barry Coates: It's Walgreens. We got drugs y'all!

Lawrence Leek: Pharmacist has a smart mouth for dealing with folks. She needs to learn how to address another adult before I snap back! I don't come to your store to be disrespected, I come there to get my prescriptions and keep it moving. Learn how to speak to grown folks. If you have an issue with people of color - do something different!

Adrian Vanmeter: Good store and good service. I lost seeing the seasonal items.

Mary Jane Kagarice: It's close to my home. Employees are friendly & helpful. I get my prescriptions here.

Karen Kolavalli: Too many customers not wearing masks, with Walgreen's turning a blind eye. They said they make a store announcement if they see someone without a mask, but that's obviously just ignored.

jcott: A few years ago I left a review that was scathing at best. I'm so impressed and pleased to say this location has really turned it around! Everyone staffed is knowledgeable, kind, and they want to do well. They process orders quicker and do what they can to keep the line moving. In an effort to keep the drive thru moving as intended, I would like to see a little backbone and have people required to come in if there are issue with the script. Great work upping your customer service game! I'll be a repeat customer for hopefully many more years!

Sara LaMastres: If you enjoy being in line for your medications for 30+ minutes, then this is the pharmacy for you! Don't try to call them either. They also take way too long to fill medications, especially if they need to approve your refill with your doctor. I've now been without one of my meds for a week and am having very bad withdrawal symptoms, to the point I had to call an ambulance. Absolutely ridiculous. I've called my doctor and this Walgreens still hasn't even started to fill my medication. DO NOT GO HERE.

Wendy Woods: This location hasn't had enough staff for at least a year. I'm sitting in the drive thru. Got here at 12:20 with 3 cars in front of me. It is 12:45 and still 1 car in front of me. 2 stars because I like the employees. I'm just so tired of waiting so long for my prescriptions to be filled and while picking them up.

shelby monaco: Terrible pharmacy

Jackske: Don't do pharmacy here. They'll ignore it until you call. And even then, they only give your Dr 2 days to respond while they had 2 weeks. Now I'm 3 weeks in without medication because 2 days was too long to wait for them (even though, like I said, they had 2 weeks) so now I have to suffer because of their negligence. Walgreens and CVS are horrible, and I hate that these are my only options. Half of these reviews have to be paid for, it really should be a 1.5.

Christopher Garcia: Today 2/18/2023, around 10:30-11 am i went to pick up meds for my daughter. The pharmacist was cold, rude and just had terrible customer service

44 Chambers: Aaaa

Erik Sontheimer: Drive threw lane is supposed to be faster, that's the entire point! Not at this dump. I say dump because it's dirty, like the employees. Anyway, 45 min in the drive threw then once I get to the window the large woman said hold on then waddled away for another 10 min then I spy her cashing people out inside. What?! Won't be back

Kelly Maldonado: One of the worst pharmacys I put my order in 2 days ago and still hasn't been filled. Ridiculous, never have I had to wait that long for a refill!!!!!! Just so annoying and frustrating. Now I'm out and waiting

Brigitt Arndt: Every 20 seconds for 11 minutes is Way too frequent for the robot lady to remind me I'm on hold!!! The pharmacy is always overwhelmed. Hire extra help for them. Maybe replace the frumpy yawner girl who finally answered my call.

Jess Del: The pharmacy is trash! Walgreens has completely gone down hill and anywhere else can get my business!

sean jackson: This place is a real treat! Do things happen easily for you? Is everyone just to nice? Do you feel like you’re just incredibly lucky? Then take a trip to Walgreens pharmacy on 24 hwy. Guaranteed to be the rudest, most incompetent experience of your life. It will restore your hatred of the human race, and assure you that society is collapsing. Hard to believe that this company and its employees are actually in charge of distributing life saving drugs to the public. We are doomed.

Dawn BurnettFerguson: Dropped off Rx for 8mo old grandson a little before 2pm. The pharmacist wouldnt even take the prescription until they came back from lunch. A 8 month old that has a sinus infection and a slight ear infection. They said would be done at 5:30 that eve. At 6:30 they still did not have them done. So the baby has to wait until they open up this morning So unprofessional!!

Nick Restivo: Not sure what the problem is with this location but it's very difficult to get any assistance. Placed a refill for a prescription on Friday. It is now the following Wednesday and it is still not ready. I have tried calling multiple times. The first time I was on hold on for 14 minutes before I had to hangup. I am currently on hold right now as I write this review and have been on hold for 28 min now. I've also tried the drive though where I waited 40 minutes to get within two spots of the window before I had to leave. I would avoid this location if possible.

Marie Verren: My last several prescriptions have DEFINITELY not been readied in a timely manner. The latest is an example: Saw the doctor mid-afternoon on Monday and an order was placed for a tube of medicine to heal a wound. This is Wednesday and the pharmacy still hasn't had a chance to "prepare" the 'script. Count to ONE, slap on a label, you're done, right? Why the delay? Again. The last prescription was equally complicated: count to One. I am not a happy customer. I do understand I'm not the only person waiting for a prescription, but 2+ days?! Does Walgreens in general, or this store in particular, need to get extra help hired? Or authorize overtime?

Jeremy Hill: Store is clean, friendly employees, and never too busy.

Monica Goodyear: The pharmacy technician was very helpful. I think his name was Preston. He was very kind. And informative. And really went beyond and above fulfilling my customer service needs. Thank you for your help.

Sharon Guthrie: Y'all are SUPER SSSSLLLLOOOOWWWW

Robin Prewitt: If I could leave a zero I would. Was on hold for 20 god damned minutes!!!! Can’t even get a store associate on the phone. Zero integrity for this store straight trash

Caroline Milam: I have used Walgreens for my prescriptions for over 20 years. Since I moved to this area I switched to this location. Dissapointing is an understatement. Every time I come to pick up my medication there is a problem, and it's never their fault. I've even contacted corporate, but nothing has changed. They just cannot get their act together. Do youself a favor and use the one on 23rd and Lee's Summit. I used them for five years prior to making the mistake to switch to this location. I'm so put off by this store that I will most likely try an alltogether different company. Store staff is great though, and the store is nice and clean, and well stocked.

Chris R: Slow service

Misty Chenoweth: Trying to check out normally and there were 9 people in line and the line wasn't moving for 15 minutes. I went back to the photo lab to check out and the woman was unbelievably rude. Done with Walgreens

Michele Pearson: I use this Walgreens because it is close. I've never had a medication problem. But I do find it frustrating to wait in a double drive thru lane with only one person working the window. Also they need a mirror outside so they can see which cars arrive first.

Jennifer Macon: The only problem I have with the store 5:30 to 6 in the morning to beat the rush and there are no baskets for disabled to push your stuff around when it makes hard for me to walk and breathe I do have a problem with that I don't think it's understandable when you have a store that specially is supposed to cater to the older people that disabled where we get meds and most of our medical stuff anyway get those baskets out there in the morning for these people please

Becky Johnson: The actual Pharmacist helped me in a crisis. I know this store is sometimes understaffed and the workers are stressed but they are always kind and I have been coming here for fifteen years I am staying with them simply for that kind act.

Troy Arnote: Got multiple items to purchase? Better get there before 10 pm or you won't be able to use a shopping cart or basket. They take them away after 10 pm and will not allow paying customers to use them. Why? I have no idea. Why 10pm and not 8pm or 9pm or midnight? Who knows. I didn't stick around to hear whatever pathetic reasons they have to give, but this I do know, it's literally the most ridiculous thing that I have ever heard of. If you have multiple items to purchase I guess you are just supposed to load your arms up and struggle your way up to the register. You don't deserve the convenience of a shopping basket. You could be a thief so that means everyone is a thief! All I could do is laugh and shake my head and leave. No way am I going to spend my money somewhere that treats paying customers this way. This filthy dump is a good representation of the dumpy town that it's in, methed up Independence.This store is a joke. Avoid it! Drive to the next closest 24hr Walgreens if you must go to one. But chances are, you won't be allowed to use a shopping basket there either. Absolutely asinine.

Mintymonkeynuts: Enjoy having a place near me open 24 hrs

Genelle Tholborn - Rhoades: The only problem with this store is the drive through is very slow

Jennifer Vega: Waiting over 30 minutes in the drive through lane with only 2 cars. Slowest service ever. Please take your business elsewhere. I understand they may be understaffed, but patient care should be priority.

Zack Graham: Only 2 employees in the store. I went in to get pictures printed off and felt like an inconvenience every time I had to ask for help. The employees both ignored me and threw a fit every time they had to help me. Kim was very rude and threw herself around and was upset everytime I asked her for help.I will always go to the CVS across the street from now on.

Crystal Nelson: Sooooo slow!

Jason Boudreaux: Always short staffed which leads to the employees being rude and impatient. Long lines, little help. Was told today my photos would be ready in an hour, which is what it says right on the front of the building. Sure I had a lot of photos but i did what the computer said then was told by a rude lady that computers don't compute when they weren't ready in an hour and a half. Computers don't compute. Seems legit. Then she laughed like I was the idiot for thinking my photos would be ready when the machine said they would be. Maybe hire more people or work them less? Customer service training might not hurt either.

Mamunur Rashid: Extremely rude…

Tiffany Zink: 0 stars. Just don't go here and don't have scripts sent here. There is no one currently working drive thru, also no one answering phones. This type if business causes illnesses and disease to spread because everyone who is sick must come in and handle their business in person. I tried to handle my prescriptions over the phone for 3 days no one answered my call and the hold prompts never changed, leading to beleive the phones were not being answered.The wait and #of calls ahead never change which means no one was moving. While on hold I arrive ar the pharmacy to see 2 people working fervishky, prescriptions puled on the ground and spilling out of cubbies, and a very ling line.while waiting pharmacy employees were angry and confused with eachother...did bot seem to know what they were and were notresponsible for. The line was a dozen people long and steadily growing with irritated people coughing no . Also very unclean, messy walgreens in generalmasks no 6ft rules being followed

Mark Zink: Visited this store today to buy medical supplies for my stepson, at the cash register in the front of the store I met the most accommodating and polite teenage employee. He not only assisted me to apply digital coupons and lower my total price. He then turned to my friend and thanked him for his service

Quincey Boo: DO NOT SCHEDULE A VAX HERE. YOUR APPOINTMENT MEANS NOTHING.I wonder if Pharmacist Joe is the representative of how Walgreens has digressed. I wonder if Pharmacist Joe exudes your Walgreens mission statement. I wonder if Pharmacist Joe is the face of Walgreens tasked with assisting the precious Walgreens patients. I wonder if Pharmacist Joe only responds to a certain demographic that Walgreens has advised him to shun. Does Pharmacist Joe ignore patients in his presence with scheduled appointments as a general Walgreens rule? Has Pharmacist Joe been granted authority by Walgreens to not administer vaccines in a timely manner for scheduled visits when you're the only patient waiting? Perhaps Pharmacist Joe is allowed to be selective in his assistance by Walgreens? I wonder if Pharmacist Joe is granted authority by Walgreens to surreptitiously shun patients with no explanation or regard for the scheduled appointment and the patients time. These must be the reasons for:A 715pm appointment and I'm leaving at 747pm with no booster administered. We are still being ignored by Pharmacist Joe. He is pictured. Roll the footage. 10/20/22.No management available.

Ronnell Goodwin: I need my meds refilled called was on hold for 30 min with 2 people in front then 1 then click. Hung up in my face real professional.

J H: If you are getting a vaccine don't bother to fill out the form online. They make you redo it on paper in the store.

Diana Aguilar: The pharmacy is overworked and understaffed. Expect to wait hours for your prescription and it still not be ready. The tech is literally filling up amoxicillin right now after I waited in line. There seems to be a lot of running around and no real progress.

Joe Hoover: Just awful! I live on the road and use several different Walgreens pharmacies around the country. The differences from region to region are huge. The few people working at this one are very helpful, caring, and professional, but waaayy understaffed. It's a serious management problem.GO ACROSS THE STREET TO THE CVS!This is actually one of the best CVS locations. So just go there and forget about this Walgreens.

Renee Barker: I would give this pharmacy a 0 if it would let me choose that on the ratings. This is the absolute worst pharmacy I have ever gone to in my life! I have literally called to get the price of my medication knowing that I'm on the last day of my medication and I've got to have it now, I get there and pick up my medication and it's $85 more than what they told me on the phone! The next time I go there I go to get my husband some Sudafed for his allergies and I specifically ask for Sudafed she gives me a generic Box and staples the bag closed so I don't see until I get home that it's the generic which doesn't work on my husband. I tried to take it back to the store and exchange an unopened package, And they refused To let me exchange it because it had left the store. Then they refused to let me buy the correct stuff because supposedly I had exceeded my maximum. Then today I Call to have them print out a prescription list for me and and I waited on hold for an hour and during that hour long hold they picked up the phone and put me back on hold 16 times!! So zi went up there. When I arrived they refused to give me the prescription list without an ID. If somebody would have taken 30 seconds to answer the phone and tell me I would have needed that, I would've had it when I arrived and saved the $12 in gas I spent driving out there twice! Again this is the worst pharmacy I have ever dealt with And that is every single time ideal with them. Their excuse for not bothering to answer the phone was that they were short staffed today. There were 5 people behind the counter! The CVS that I go to has 2 people in there on a Sunday and they still answer the phone! You may have to wait 15 minutes but they make sure to handle it!